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RCI Trouble - help/Final Results/MERGED

Dave*H said:
Use one of the independents: http://tugbbs.com/forums/showthread.php?t=51125
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Thank you. I have seen these before and even at one time registered with DAE but I am too scared to use them. Is one more successful than another or what do most on Tug use? I usually trade my Orange Lake Country Club Spring Break/Easter Week for President's Week in Florida on beach. Thank you.
 
jstapleton said:
Is one more successful than another or what do most on Tug use?
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I've only used II and HTSE. With HTSE, they already had something I wanted when I made the exchange so there was no real risk, but I still have my membership and occasionally see some good stuff. You have to be more flexible with the independents because their inventory is smaller, but so are the number of people competing for that inventory. Also, different independents have more availability in each area.
 
And a reminder that your timeshare management company cannot dictate which exchange company you use, no matter what they might say initially. Just book your week, contact the exchange company and they will take care of the rest.
 
I wish I had done just that. I should have found some wonderful RHC week somewhere and then deposited it into an independent. I was so disillusioned with SFX, and I don't know how to work with TPI or DAE, that I let the resort company, RHC, deposit the weeks for me. They picked weeks that had already passed, that were from a bulk banked list for their owned resort in Cancun.

The same RHC weeks that had, in the past, been able to reserve NYC, Rome, London and Hawaii with RHC now get me bubkus with RCI. And it's not RCI's fault completely- RHC is more at fault in this situation that is RCI.
 
jdp0906 said:
We are scheduled to go on vac tomorrow. We have a paper confirmation from RCI to that effect. We also have a verbal confirmation number from the resort.

RCI called us last night to basically say it was cancelled and my RCI account show they have us "On-Hold" for another resort two weeks from now.

Not only did they change of accomodation, they change the resort and the time AND didn't tell us until a day and a half before we would be travelling.

Can they do this and what can I do to make it right.
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I hope the OP keeps us informed about her plight. I know why she called, I would have called too. She was scared. Knowing what I know now, it never makes sense to call RCI-- unless the resort is on fire.:ignore:
 
eal said:
And a reminder that your timeshare management company cannot dictate which exchange company you use, no matter what they might say initially. Just book your week, contact the exchange company and they will take care of the rest.
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Thank you. So what you are telling me is that Orange Lake Country Club in Orlando told me I can only deposit my week into RCI. You are telling me I really can deposit to II or any independent? I'm learning so much!
And, if this is the case, they are just out and out lying about this??? Yikes and thanks.:hi:
 
OLCC

I don't think that you can deposit with II, but you can with the independent exchange companies.
 
riverdees05 said:
I don't think that you can deposit with II, but you can with the independent exchange companies.
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Thank you.

To the OP, I hope your trip went well and please come back and give us an update.
 
RCI Trouble - help - Final Results

Thank you all for your outpouring and outrage over this situation. Hopefully people become more aware of the unscrupulous practices of companies like RCI. My last update was just before hitting the road.

Our last conversation with a manager at RCI was that we would be given whatever was available at the resort. I had talked with many people at the resort and everyone said they had no knowledge of working thru this problem of double booking with RCI. Yet when we talked with a RCI managert, she was "not at liberty to divulge who she had been speaking with". That is probably because she hadn't been talking wih the resort at all and the exchangers be damned and the renters be satified.

I had a kindly and helpful ear with someone at the Villas. That person had me fax my RCI site confirmation and followed thru with her supervisor to make sure we had a refurbished 2 bedroom unit. Based on what I have read here and the opinion of the T/S salesperson (yeah we listened to the spiel), nothing compares to the 3 bedroom units.

Upon check-in, we were told we were the lucky ones, we got a call. There were several RCI people that had already arrived and were told that RCI had cancelled their reservations. Their scramble was beginning at the very last minute.

Yeah, we did get our Email confirmations for the 2 bedroom units about 10 AM on travel day, when we were on the road already. Our reservations were already in the resort system thankfully to the people at the resort - long before RCI entered them into their system. We had a phone message from the resort more than a half hour before RCI was entering anything in their system. The resort called to let us know we were all set BEFORE RCI did anything.

Our compensation - a comp week and a year membership with RCI. They threw the year membership since we opted out of the T/S game and were not going to renew membership. The reason for that, we dropped out T/S having been it with 1400 in special assessment fees with our home resort. This was our last time at bat with this game, now we have to put up with it one more time anyway.

OBTW, our hot air balloon ride was cancelled due to unpredictable winds.

Again thanx for your concerns and advise, however I hope anyone that read this that they learn RCI is not their only answer to exchanging - they would do better off on their own.
 
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Glad you got a place to stay.

Also glad I am letting my RCI membership expire and either just using my places myself or one of the independents like DAE or SFX.

Cheers
 
x3 skier said:
Also glad I am letting my RCI membership expire and either just using my places myself or one of the independents like DAE or SFX.

Cheers
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My RCI membership runs to 2009, but like many others I probably won't renew with them and will work with DAE or one of the other independents. We have fewer options here in Europe but RCI really doesn't perform well any more.
 
My RCI membership also expires in 2009, and I will NOT be renewing due to the devaluation of my weeks AND RCI'S POOR CUSTOMER SERVICE!!
 
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