[MERGED] Recent email announcement: Your Club Wyndham Website Update Is Coming

[aams]

You may wanna clear cookies/cache and then try again... Error I received was something similar but worked fine after clearing

I get this when trying to sign in. Guess I will call in now and see what can be done. sigh!

ARE YOU A CLUB WYNDHAM OWNER?
Let's get you on vacation

There was an error retrieving your account details. Please contact a Club Wyndham representative at 800-251-8736.

 

[Sandi Bo]

I just booked with developer points earlier today - without any issues - I'll try to repro this item later today and I'll add it to the list at that time. Are you saying you cannot choose the resale bueckt at all? Or that when you click on the Book icon it fails at some point after launching into the booking process? Thanks for reporting this issue - keep 'em coming.

Sorry for the confusion. It is two (ok, at least 3) separate issues.

1) using the monthly calendar, I can only select developer (resale shows but can't be selected). if I search from the dashboard, i can select resale, but it doesn't find anything. Thus to book using resale points, I called and a VC was able to book for me, no problem. I need to report here what I see in Transaction history for the transaction I booked with developer points, it's not displaying now, and I need to run. I'll update this later tonight. ****update 10/15 am - transaction history looks correct (except showing I used resale points when it should have used developer), still have issue I can't select resale when booking

2) I booked another reservation using available 2022 developer points. Transaction history shows I used resale points, and I have negative resale points now (and still have my remaining developer points). The reservation is within 60 days, I got my 60% and upgrade (as I should be using developer points).

3) Looking closer, I see several errors in my transaction history, where recent (October) transactions show I used 2022 points when I borrowed 2023 and where I borrowed 2023 points, they are showing up under the 2022 history. At quick glance, looks like my October transactions for 2022 are showing in 2023 and vice versa. ** update 10/15 am, history looks correct now (except issue noted in item 2)

Screen shot related to issue 1 (defaults to developer, I cannot select resale)

Screen shot related to issue 2

 

[HitchHiker71]

Looks like we have another outage coming soon…


Sent from my iPhone using Tapatalk

 

[ladawgfan]

It seems like there are some resorts that aren't on this list without a doubt. I will make a note - let's start to create an itemized list for reporting purposes.

Website Function	Reported issue	Notes/Description/Remediation recommendation
Waitlist	Not all resorts appear in the drop-down list. Is this by design? Ocean Ridge doesn't appear in the list for example.	Provide documentation if not all resorts are participating in the Waitlist function and/or ensure all resorts are actually listed
MFA configuration	Some users are reporting issues not being able to login even after clearing browser caches and across multiple browsers/devices - receiving a "account is not active" dialog box
MFA configuration	Some users are reporting issues not being able to login such as "password not valid" even when using the same password their account has always utilized
RCI access issue	Some users are reporting an Error 405 Method Not Allowed when attempting to launch into the RCI website from the Owner Dashboard	Investigate and fix the RCI launch mechanism

Just reply to my post here and add to the table above and we'll keep this going for reported issues...I'll take care of wordsmithing anything before sending this along to Wyndham IT of course.

I’ve reset my password, cleared my cache, used multiple browsers, and am getting “something unexpected just happened” when trying to log on. Look like they’ve dropped “Oops” !

 

[paxsarah]

Looks like we have another outage coming soon…

The website needs a vacay from its vacay!

 

[Sandi Bo]

I’ve reset my password, cleared my cache, used multiple browsers, and am getting “something unexpected just happened” when trying to log on. Look like they’ve dropped “Oops” !

When really, they should have stuck with the "Oops" and dropped the "something unexpected just happened"

 

[Sandy VDH]

Watch out they changed the radio button for Points protection, to a huge checkmark that looks more like a graphic then an option. I guess they are trying to trick those unobservant type into buy the insurance if the don't know the price they should be charged.


I added the red box to highlight were the check box is now....

 

[Sandi Bo]

Watch out they changed the radio button for Points protection, to a huge checkmark that looks more like a graphic then an option. I guess they are trying to trick those unobservant type into buy the insurance if the don't know the price they should be charged.


I added the red box to highlight were the check box is now....

View attachment 66497

They are pushing it more, IMO, when you call and book as well (since I have to call and book resale points, I noticed it's a harder sell, training must have changed).

 

[Sandi Bo]

Sorry for the confusion. It is two (ok, at least 3) separate issues.

1) using the monthly calendar, I can only select developer (resale shows but can't be selected). if I search from the dashboard, i can select resale, but it doesn't find anything. Thus to book using resale points, I called and a VC was able to book for me, no problem. I need to report here what I see in Transaction history for the transaction I booked with developer points, it's not displaying now, and I need to run. I'll update this later tonight. ****update 10/15 am - transaction history looks correct (except showing I used resale points when it should have used developer), still have issue I can't select resale when booking

2) I booked another reservation using available 2022 developer points. Transaction history shows I used resale points, and I have negative resale points now (and still have my remaining developer points). The reservation is within 60 days, I got my 60% and upgrade (as I should be using developer points).

3) Looking closer, I see several errors in my transaction history, where recent (October) transactions show I used 2022 points when I borrowed 2023 and where I borrowed 2023 points, they are showing up under the 2022 history. At quick glance, looks like my October transactions for 2022 are showing in 2023 and vice versa. ** update 10/15 am, history looks correct now (except issue noted in item 2)

Screen shot related to issue 1 (defaults to developer, I cannot select resale)
View attachment 66488

Screen shot related to issue 2
View attachment 66486

Did we take another vacay? I updated my earlier post.
1) I still see issues with not being able to select resale (I was hoping that had been considered critical, apparently I am wrong)
2) Still have negative resale points as shown in the screen shot
3) Transaction history looks okay now (transactions show they are using the correct use year).

 

[Sandi Bo]

Has anyone mentioned how lovely the search is working, from the dashboard, it switched my search from resale to developer points, and gave me pages of options, here's the 1st few:

 

[paxsarah]

I think I noticed a minor feature. Once you have two waitlist requests set up, if you're searching in the availability calendar there's a note/link that says "Waitlist request limit met." At first I thought it showed only if it doesn't return results, but then I did a search that had results (but not every unit type) and it must just show up every time. So that's nice, because you can hop right to the waitlist if you need to. There's also a link to the waitlist at the bottom of the list of resort/map search results if you're maxed.

It appears the waitlist tab is now working in Chrome on my Windows laptop (it wasn't yesterday). However, the login "do not challenge this device again" is still not working on Chrome or Safari on my iPhone - I have to get the two-factor code every time.

I also set up a waitlist for right outside the 60 day mark just to see if anything changes once we get inside 60 days.

 

[Jlb1234]

I haven’t been able to log on yesterday or today. I tried on my phone and computer, reset my password, cleared my history and I still get an error. I get an error that says something unexpected happens when I put the code that is texted to me. I tried calling yesterday but after 45 mins I hung up. Are others still having this issue?

 

[HitchHiker71]

I haven’t been able to log on yesterday or today. I tried on my phone and computer, reset my password, cleared my history and I still get an error. I get an error that says something unexpected happens when I put the code that is texted to me. I tried calling yesterday but after 45 mins I hung up. Are others still having this issue?

I'm definitely able to confirm that a subset of owners appear to still be able to login and are receiving various errors such as "something unexpected has happened," "Your account is no longer active," and other similar types of errors. This occurs across multiple devices and browsers, after clearing caches, the impacted users still cannot login.

 

[HitchHiker71]

Has anyone mentioned how lovely the search is working, from the dashboard, it switched my search from resale to developer points, and gave me pages of options, here's the 1st few:
View attachment 66507

I noticed when searching yesterday that the search criteria aren't always sticking. I usually start my date range based searches from the My Dashboard search simply because there's an accessible checkbox right there so I can include accessible units from the outset. I did this two or three times yesterday. The first time - it launched me right into the resort search - and I lost all of my search criteria. The second time it seemed to keep most of my search criteria - but I lost the date range the second time. The third time it appeared to have worked as designed without any loss of search criteria. I'm guessing they are storing some of this search criteria in local cache/cookies and it took a few tries to get the cached data working well. I'll try again this morning - but the bottom line is yes - I saw the same things you did from the dashboard.

 

[troy12n]

I found a couple things last night, again, may be just me, maybe not.

Several months ago, they fixed the issue where the resort search feature didn't "remember" your last search criteria and return you to that. This seems to be broke again, and it's now listing whatever weird order of resorts Wyndham thinks you want to see... so this is broke again, back to similar behavior as when they first went to the "new" website in mid 2020

In the resort search page, you used to be able to "move" the map, and the resorts displayed would modify to display any resorts currently showing on the map. This is no longer happening, it only lists the resorts which showed up in your initial map search. You have to perform a new search for the resorts to display.

Worldmark resorts are showing "Not available for your membership type"... I only have developer points, and VIP, so this is incorrect for me.

Still lots of "Something unexpected happened" when trying to book dates that are showing available. This has been a chronic problem since the "new" website went live in mid 2020, but seems worse

 

[chapjim]

Reservation Details no longer shows what kind of points were used -- developer or resale.

 

[regatta333]

I cannot even get into my account. I completed their new 2-step verification, typed in the verification code and got a message that says:
This owner number is not currently active. Please contact a Club Wyndham representative at 800-251-8736.

When I called this morning, they said they were having system problems and to try again in a few hours. Three hours later and same error message.

 

[Sandi Bo]

Reservation Details no longer shows what kind of points were used -- developer or resale.

Thanks for mentioning. I thought that was me (because of my weird transaction that appears to have used the wrong type points). It's always been lacking (as it doesn't say the use year for the points, but at least it used to say resale or developer).

 

[Sloane S]

I cannot even get into my account. I completed their new 2-step verification, typed in the verification code and got a message that says:
This owner number is not currently active. Please contact a Club Wyndham representative at 800-251-8736.

I received that message last night, after I had been able to log in yesterday with 2FA. This morning I was able to log in normally again.

 

[HitchHiker71]

Did we take another vacay? I updated my earlier post.
1) I still see issues with not being able to select resale (I was hoping that had been considered critical, apparently I am wrong)
2) Still have negative resale points as shown in the screen shot
3) Transaction history looks okay now (transactions show they are using the correct use year).

I have reproduced issue #1 and am reporting this to Wyndham right now. They are already aware of the 2nd/3rd issues - and the 3rd issues should have been corrected in the most recent outage. Issue #1 is limited only to the monthly availability calendar - I cannot reproduce this reported issue from the My Dashboard and/or Resorts page based search mechanisms (use this as a workaround for the time being).

 

[Sandi Bo]

I have reproduced issue #1 and am reporting this to Wyndham right now. They are already aware of the 2nd/3rd issues - and the 3rd issues should have been corrected in the most recent outage.

Perfect, thank you!

 

[Sloane S]

I just received an automated phone call from Wyndham with a recorded message, stating that they had rolled out 2FA, and due to this update I would be required to re-register my online account (and apologizing for the inconvenience). I went to check the website, and could log in normally.

Edited to add - and now a text message as well. @HitchHiker71 do I really need to go to the website and re-register even though I can log in to it? When I try to register, it tells me I'm already registered and I should just log in.

 

[MaryBella7]

Count me as one of the people who had zero problems with the cutover... but then again, I don't have 30 contracts with dozens of "people" on the contract. I can just imagine what an absolute horror show some of your accounts are... on so many levels.

Mine never stopped working, the first month of the cutover, the payment occurred a few days later than it normally did, but has happened on time ever since. I never had to log in to change or enter my credit card info, it just copied over just fine. The only thing I needed to do was call to have my password reset, which was a very quick process. But after logging in, I found I didn't have to do anything.

I'm sure the fact that my account is not complicated contributed to that. It isn't a cobbled together mess of contracts passed around like hot potatoes.

My account is uncomplicated and still has issues. Maybe stop trying to force your agenda to attack people? But if course if things are fine for you, of course they’re fine for everyone, right? Unless you’re running a scam?
Someday this company you stan for will do something you don’t like that impacts you. It’s happened to many here. Perhaps stop tempting fate and pointing fingers.

 

[HitchHiker71]

I just received an automated phone call from Wyndham with a recorded message, stating that they had rolled out 2FA, and due to this update I would be required to re-register my online account (and apologizing for the inconvenience). I went to check the website, and could log in normally.

Edited to add - and now a text message as well. @HitchHiker71 do I really need to go to the website and re-register even though I can log in to it? When I try to register, it tells me I'm already registered and I should just log in.

That sounds fishy to me - could be a phishing attempt - be careful. Did the text message contain a URL link that you used? If so, I would reset your password just to be on the safe side.


Sent from my iPhone using Tapatalk

 

[Sloane S]

That sounds fishy to me - could be a phishing attempt - be careful. Did the text message contain a URL link that you used? If so, I would reset your password just to be on the safe side.

No URL link, and I agree I would have never clicked on one.

The phone call came from 800-251-8736 (assuming the caller ID wasn’t spoofed), which is Wyndham. The prerecorded message was exactly what was in the text.