[MERGED] Recent email announcement: Your Club Wyndham Website Update Is Coming

[HitchHiker71]

Seems to be more issues with ghost availability - nights that show up as available but when you try to book 'something unexpected just happened'. Has me concerned that it's related to the new changes. One would to like to think it'll get better, not worse with the release tomorrow. But then again, historically wishful thinking hasn't served us well.
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This is definitely possible. The front and back office teams use different sprint release windows without a doubt. So if the back office team had a sprint release last week for example - and the front office team isn’t releasing until this evening - sometimes I’ve seen discrepancies like this during the time between the two windows. Let’s keep an eye on this and report back after the outage window overnight tonight to see if these same issues recur after.


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[WyndhamBarter]

My wife’s CC was closed due to fraud charges sometime last month, which was the card number that we had always been using for the Wyndham MF autopay.

Hunh. We may be in a similar/related situation. Your autopay card wasn’t a WR Chase card with
exactly one fraudulent charge of *one* dollar somewhere in Mexico, was it?

Chase forced us to close the card; we had no choice. And then we had the updating paymentus
regimen to go thru - including the lovely 45 minute hold. Sigh.

At least our misery appreciates your company.

 

[paxsarah]

Testing out the new site. Two-factor setup worked. Logged out and back in - worked. I clicked the box to not challenge this device (iOS Chrome browser) again. Logged out and back in - I was challenged again. But at least the login was otherwise working. [EDIT: On my laptop (Windows 10 Chrome browser) the request not to challenge device worked, at least for an immediate log out and log in again.]

A glitch (possibly part of the phantom inventory) - I went to see if I could add nights to a reservation. Usually it will just say it can’t. This time it gave me the calendar, I selected a new check-in date, and then Something Unexpected Just Happened.

 

[pedro47]

Updates are so much fun and are needed until you try to use them. LOL

 

[Mary W]

So much for "improvements" to the website! This morning it says "You have no upcoming vacations." We actually have 14 vacations booked. We'll see how long it takes for this bug to be fixed...

 

[paxsarah]

The drop-down list to choose a resort for the waitlist is only kind of alphabetical, and kind of random. And I can’t find Ocean Ridge and I don’t know if I’m just skimming past it or if it’s not on there.

 

[Rolltydr]

Hmmm. You're attempting to book in the ARP window then - see if you can reproduce the issue within the SRP window vs the ARP window. We have seen issues in the past when booking in ARP becomes a problem under certain scenarios - this jogged my memory so wanted to ensure we're not seeing a regression bug in this respect.

I just got in for the first time after the upgrade. After ensuring all my reservations were still there, I tried the booking at Bonnet Creek again for next October. Same “OOPS” result. I then went back and tried a few within the SRP window. Worked great. So, I started working backwards from the ARP window. What I found was that could book within the ARP window with a checkin date up to September 14, 2023. I could not book anything larger than a 1 bedroom deluxe, and sometimes not even that, with a checkin date of 9/14/23 or later. So, nothing beyond 11 months out. I am Silver VIP and using developer points. I also tried Majestic Sun with the exact same results.

 

[paxsarah]

In my account under Vacations and Waitlist, where on my phone there were two tabs - vacations, and waitlist - on my laptop it is only giving me my vacations (which at least didn't disappear!) and not the waitlist tab and no option to set one up from there.

Everything seems very slow and sometimes hangs (based on my laptop now). To view my transaction history in my Points Summary, I had to switch the dropdown to a different year and back to the current year (the current year didn't load initially, just spun). A resort search is locking up. (Admittedly, I'm using functions I don't typically use that often because I'm trying to test things out so maybe they're always this slow. But the locking up is bad.) Edit: the resort search eventually resolved after telling my browser several times to keep trying, but it didn't return results - only all resorts. Starting will all Worldmark, lol.

 

[paxsarah]

So to expand on this - doing a resort (map) search, either from the dashboard or the resorts menu, even with a date and location seems to return *all* resorts. The results list starts with Worldmark (which, mind you, I can't book), then rolls down to Wyndham. For the search I did, the Wyndham resorts all showed as no availability for my dates, though spot-checking by clicking through to the calendar indicated there was indeed availability at some/most.

It was then that I realized part of the reason the search was taking so long is it's searching availability at Worldmark now. It would be helpful to have a filter to be able to exclude Club Pass resorts for those of us who can't/don't want to book them. [EDIT: Sometimes the "only show resorts I can book" filter appears as an option (it didn't when I first posted this), but when checked it doesn't exclude the Worldmark resorts, even though on the individual resort pages it recognizes that I can't book them.]

 

[paxsarah]

Resale only accounts are not a membership type, resale is only a contract type.

Looks like resale only has graduated to a membership type...

(This is on a Worldmark/Club Pass resort where the calendar link would normally be.)

 

[Sandi Bo]

I can't book with resale points. If I go to the resort page, the drop down only allows developer, won't let me select resale. Tried with chrome, firefox, safari on macbook and also on cell phone.
I can book with developer points, points protection now defaults on and really makes it look like you need to purchase, but you can unselect and move on without purchasing.
I called and the VC was able to book with resale points (and reported my issue), very knowledgable/helpful. Booking with VC she also pushed points protection (more than they used to).
I see the Vacations and Waitlist tab, I see my upcoming vacations, I don't see a way to create a waitlist (but if we figure out how, I guess we'll see it here - 3 to a page, lol - that's my guess).

Note, the first time I went to the website (on each browser) I was halfway logged in. Couldn't do much of anything, couldn't see upcoming vacations, I could see my points summary. I logged out, logged back in (using 2 factor authentication) and it seems like everything is there (just noting in case people are thinking their reservations aren't there).
Yes hanging, spinning, etc.

Always wonder what they do when they do these upgrades. Why would points protection update with this and why is the developer/resale dropdown messed up? Thankful 2 factor authentication is working. Pretty sure other owners on the account will be okay, too, based on how mine worked and the credentials/options I was given. I haven't played much, but not sure I can change my mode of authentication now that I have selected one.

I see your comments now on resale - maybe explains why they touched it (not why it's messed up). And I forgot about Worldmark being online now, will take a look at that. Thanks!!

 

[GRapuser]

The new login worked fine for me with the multiple-authentication. When I first tried searching at about 7:20, the results included all Worldmark Resorts followed by Associate Resorts (some of which included Outrigger Resorts that I didn't think were even still in the system) and then Club Wyndham resorts. When I tried again at 9 am, searching for Tampa, FL only returned the Clearwater location.

I didn't see an option for the waitlist on my desktop, so I called in and spoke to a Vacation Specialist. Surprisingly, I got in after only about a 5 minute wait and was able to make a waitlist request for February. The rep had to put me on hold two or three times to double-check the info that he needed, but I was able to make the request successfully. Now, when I log into the website on my phone, I can see my request under the Waitlist tab for future vacations and waitlists. It ranks my request as a 1, which it says means that it has a high likelihood of being fulfilled.

I am pleasantly shocked that, so far at least, the system seems to be working the way that it is supposed to with only the glitches in the property search and displaying waitlist on a desktop using a Chrome browser.

 

[paxsarah]

and why is the developer/resale dropdown messed up?

I bet it's because of Worldmark/Club Pass. Even though you can't actually book it online, it does apparently search for it now. And it does recognize that I can't book it (as a resale-only owner) on the individual resort pages for the Club Pass resorts, even though it doesn't seem to recognize that when it apparently searches every single Worldmark resort when I'm doing a resort search.

But in short, it's probably related.

 

[paxsarah]

displaying waitlist on a desktop using a Chrome browser.

I just tried Microsoft Edge on my Windows laptop and the waitlist shows up.

 

[GRapuser]

The waitlist showed up on my desktop when I switched to Firefox. It may be a matter of having to clear my browser cache on Chrome.

 

[paxsarah]

It ranks my request as a 1, which it says means that it has a high likelihood of being fulfilled.

Questioning their method here as I just set up a waitlist for SeaWatch in a 3 or 4 BR presidential (of which there is only one of each) for next Memorial Day, and it also ranked it a 1.

 

[troy12n]

I was having the same issues people are reporting first thing. None of my vacations were showing up, the menu item which was supposed to say "Vacations and Waitlists" just said vacations. I use Chrome exclusively. I logged out, cleared cache and logged back in and now everything is displaying properly, all my vacations are still there (I am leaving for 2 weeks next Friday, so I was initially worried).

I have not tried to use the waitlist yet, so I don't know if it's functioning or not.

One comment, I will say, Worldmark has had waitlist capabilities for a long time, and to my knowledge does not charge you an additional fee, as Wyndham is charging $30, which to me seems kind of nickel and dime. They should throw in a certain number of waitlists for VIP based on levels.

But by and large, I am glad to see this functionality come to Wyndham.

 

[Sandi Bo]

The waitlist showed up on my desktop when I switched to Firefox. It may be a matter of having to clear my browser cache on Chrome.

Thank you. I see it in Firefox (and am spinning in Chrome, but at least I know there is hope). Also thankful it looks like it'll default to vacations and we can view the waitlist if we choose to.

 

[Sandi Bo]

In regards to earlier conversation, @HitchHiker71 and @rickandcindy23, the earliest date I can select for the waitlist is 60 days out (we are VIP Founders, maybe that'll be different for other membership types, that would be interesting to know).

 

[paxsarah]

In regards to earlier conversation, @HitchHiker71 and @rickandcindy23, the earliest date I can select for the waitlist is 60 days out (we are VIP Founders, maybe that'll be different for other membership types, that would be interesting to know).

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Same thing for me (non-VIP, so the other end of the spectrum).

 

[Sandi Bo]

I booked with developer points for this year (I only have dev left), transaction history shows it used resale for this year (and now resale points for 2022 are negative).

 

[paxsarah]

So to expand on this - doing a resort (map) search, either from the dashboard or the resorts menu, even with a date and location seems to return *all* resorts. The results list starts with Worldmark (which, mind you, I can't book), then rolls down to Wyndham. For the search I did, the Wyndham resorts all showed as no availability for my dates, though spot-checking by clicking through to the calendar indicated there was indeed availability at some/most.

It was then that I realized part of the reason the search was taking so long is it's searching availability at Worldmark now. It would be helpful to have a filter to be able to exclude Club Pass resorts for those of us who can't/don't want to book them. [EDIT: Sometimes the "only show resorts I can book" filter appears as an option (it didn't when I first posted this), but when checked it doesn't exclude the Worldmark resorts, even though on the individual resort pages it recognizes that I can't book them.]

I am happy/sad* to report that the issue of a search returning *all* resorts is only a problem on Chrome, because when I went back to Edge it is actually returning the results I asked for. Except for when I try to exclude resorts I can't book, it still shows me Worldmark. (But at least it's like 3 in a limited region, and not 100+ across the globe.)

Also, someone on FB who says they should be able to book Worldmark is seeing "not available for your membership" about the Worldmark resorts in their search results. Can someone here who isn't resale only and is using a browser that returns good search results check to see what it tells you?

* Happy because at least it works on some browsers. Sad because I'd rather just be able to use Chrome for everything instead of having to switch to Edge/Firefox to use Wyndham.

 

[Sandi Bo]

I am happy/sad* to report that the issue of a search returning *all* resorts is only a problem on Chrome, because when I went back to Edge it is actually returning the results I asked for. Except for when I try to exclude resorts I can't book, it still shows me Worldmark. (But at least it's like 3 in a limited region, and not 100+ across the globe.)

Also, someone on FB who says they should be able to book Worldmark is seeing "not available for your membership" about the Worldmark resorts in their search results. Can someone here who isn't resale only and is using a browser that returns good search results check to see what it tells you?

* Happy because at least it works on some browsers. Sad because I'd rather just be able to use Chrome for everything instead of having to switch to Edge/Firefox to use Wyndham.

It looks like I can search and see availability. But then says to call. I'm not a ClubPass user (don't expect to be) so maybe not doing this right. I picked Ocean Walk (because it has Wyndham and Worldmark). If there is something specific you want me to try, let me know.

 

[troy12n]

Also, someone on FB who says they should be able to book Worldmark is seeing "not available for your membership" about the Worldmark resorts in their search results.

I'm retail only, and it's showing the same thing for me. But it really doesn't matter, as you can't book Worldmark directly from the website anyway, you have to call. You can't even check availability from the website. But it's always been that way. Any time you want to use club pass you have to call.

 

[Cyrus24]

Could not get to the waitlist via Chrome on the PC or via Safari on the phone. I did get there via Google on the phone. I put in 2 requests. One as a test and one as something I really want. It would be crazy, however, if I could actually get Daytona during the 500. It would kill me to cancel, but, sharing via GC with family/friend would most certainly get me a nasty gram from Wyndham.