MVC Website Reservation Tech Issues?

[hcarman]

I have not been able to do anything for 3 days now. Had wanted to check availability to pair with a cruise I was looking at - but no way to check points reservations it seems. One would think MVCI would have a better IT department - and try to give notice of these system outages so people can plan around it.

 

[vol_90]

It will be interesting to see if this gets fixed by 9AM EST when the 13 month reservations become available. Website historically has a hard time processing reservations on Tuesday mornings.

I'll just remain patient with no pressing reservations needed and know website issues are nothing new. For someone that owns both DP and AP points I'm pleased that they are trying to merge into one website / login. Trying to think positive..........

 

[gln60]

I hate to sound negative…but I wouldn’t count on it.

 

[Dean]

I hate to sound negative…but I wouldn’t count on it.

Since it's not working at an hour before the deadline, I think it's pretty certain that online access will not be available for the 13 month release today. Whether it will be calling in, I doubt it.

 

[hcarman]

It is not working this AM again. I just tried. I even tried to get someone to Chat but there were almost 20 people ahead of me. Forget it - I don't have time for that when working. Bummed because we are trying to book a cruise and back it to a few nights in a vacation club - but haven't been able to check on availability and the cruise special is for a limited time. It has been 5 days now. It doesn't sound like it does any good to call in, so I am not going to waste my time on hold. I do feel bad for those trying to make the 13 month out reservations - because likely there won't be any notification that the system is up and running (just like there wasn't any notification that it has been down) - so it will be luck as to whether you happen to try the site at the right time. If it was the 13 month booking time for one of the major holidays it would be even worse.

 

[gln60]

It is not working this AM again. I just tried. I even tried to get someone to Chat but there were almost 20 people ahead of me. Forget it - I don't have time for that when working. Bummed because we are trying to book a cruise and back it to a few nights in a vacation club - but haven't been able to check on availability and the cruise special is for a limited time. It has been 5 days now. It doesn't sound like it does any good to call in, so I am not going to waste my time on hold. I do feel bad for those trying to make the 13 month out reservations - because likely there won't be any notification that the system is up and running (just like there wasn't any notification that it has been down) - so it will be luck as to whether you happen to try the site at the right time. If it was the 13 month booking time for one of the major holidays it would be even worse.

Until the unusable MVC website starts hurting MVC financially…there is really no reason for MVC to expedite fixing any problem in a timely fashion..MVC realizes they have owners by the…we will keep coming back to book online…or if we can’t…book over the phone..there’s really no other choice..just my opinion

 

[BigDawgTUG]

Looks like a new website or skin has showed up. Does not recognize my user name or password so cannot log in.

 

[rthib]

Looks like a new website or skin has showed up. Does not recognize my user name or password so cannot log in.

That a different website. That MVC Worldwide that has everything (all the brands and other divisions including II). Old site was mvci.com

 

[Steve Fatula]

I can login now, so getting a little progress. Maybe what the site needs is a little bad press. Maybe if some outlet picked up on the news...

Clicked on book with points, been waiting 5 minutes so far!

 

[GregT]

I tried to login last night and could not - I called in at 6am PT using the Atomic clock and was able to get two reservations at Ritz STT for June 2023. I have no idea what points it used and I will recycle points once the system gets more stable. It took a long time for even the CSR to find the inventory (5 mins?)

Frustrating experience and I feel sorry for those urgently needed the property and check-in date - we had backup plans if Ritz STT wasn’t available.

Best,

Greg

 

[Gemini Chica]

I just got on the chat instantly, no timeframe for when it will be resolved but they are at our disposal for help..... they dont see that we want to do it ourselves!!!

 

[BigDawgTUG]

That a different website. That MVC Worldwide that has everything (all the brands and other divisions including II). Old site was mvci.com

Odd as refresh of prior site someone took me there

 

[gln60]

It appears the site is starting to come around now...now...i was able to see my points balance and get to most other areas of the site...still cant book anything...but its much better than this morning

 

[10spro]

I was able to login no problem, but it was very slow, and then I noticed this. It's not exactly an error, and it also is not very obvious there is a problem.

 

[dioxide45]

 

[dioxide45]

This notice is now on the main homepage before logging in;
We are aware of issues with accessing the website using iOS devices (iPhone and iPad). We are working diligently to resolve this issue. In the meantime, please visit your website using your preferred desktop browser.

 

[Steve Fatula]

This notice is now on the main homepage before logging in;
We are aware of issues with accessing the website using iOS devices (iPhone and iPad). We are working diligently to resolve this issue. In the meantime, please visit your website using your preferred desktop browser.

Yeah, lol. Don't know about IOS devices, haven't tried mine, but Firefox (linux) times out and logs you off if trying to book points. Chrome does the same. So, I guess I am using my favorite browser(s).

 

[Seaport104]

Yeah, lol. Don't know about IOS devices, haven't tried mine, but Firefox (linux) times out and logs you off if trying to book points. Chrome does the same. So, I guess I am using my favorite browser(s).

Ditto, tried them all. None work

 

[igopogo]

The hold message on the customer service line says wait times are unusually long and suggests using the web site for faster service

I really feel for those customer service folks. Still cheery though, and it didn't take that long to get through.

 

[Fasttr]

The hold message on the customer service line says wait times are unusually long and suggests using the web site for faster service

MVC is really poor when it comes to messaging on anything that is out of the ordinary.
-Poor (to no) messaging on planned system outages
-Your example, when they obviously know more peeps will be calling BECAUSE of the website issues, etc.

Really disappointing.

 

[gln60]

This notice is now on the main homepage before logging in;
We are aware of issues with accessing the website using iOS devices (iPhone and iPad). We are working diligently to resolve this issue. In the meantime, please visit your website using your preferred desktop browser.

I did and got the same results

 

[gln60]

MVC is really poor when it comes to messaging on anything that is out of the ordinary.
-Poor (to no) messaging on planned system outages
-Your example, when they obviously know more peeps will be calling BECAUSE of the website issues, etc.

Really disappointing.

And it’s never ever going to change…sad

 

[rthib]

Finally got through and chat and they said they have no idea when it will be working again.

 

[michael49]

Looks like the website is working for me although I did not try to book anything.

 

[rthib]

Looks like the website is working for me although I did not try to book anything.

It’s been that way for a while. You can access but can’t do anything with points