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Koala warns Wyndham is cancelling reservations based on Wyndham's "updated policy" Anyone know what's up?

It's been on the website for as long as I have been an owner - including on the Voyager website - under the Points Protection section when performing a booking, screenshot below for reference:

View attachment 52510
It's not written in stone, and it's not in my contracts (I have two platinum founder's contracts). They can change the website, yes, but not my contract.
 
That's the thing. I am not outraged. Nothing has really changed. Read what Eric just posted. 100% agree with his post. Very succinct and accurate. Still guest certificates are allowed. Pay for those, and you still can rent, just not certain things. It's all a game for Wyndham.

Anyone who thinks Wyndham is not making mega renters look like the devil is beyond gullible.
That really doesn't help your argument.
 
It's not written in stone, and it's not in my contracts (I have two platinum founder's contracts). They can change the website, yes, but not my contract.

It is written and whether or not it's in your contracts is irrelevant. Owners are constrained by the program guidelines/rules as determined by Wyndham.

Timeshare companies employ attorneys to protect their interests and to make very sure the company can do whatever they deem necessary. The hard truth for all timeshare owners is if you don't like what your timeshare company is doing then you have the choice of learning to adjust or get out by giving it back, giving it away, selling it or even walking away.

I'm not saying this to be mean. To quote the Borg in Star Trek, "resistance is futile."
 
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How long is that? Not trying to argue, just trying to get a timeline?
The definition is included within the underlying trust documents.
I'm also trying to find it in the trust documents. Do you mean the Fairshare trust, and if so, is there a version more recent than the March 14, 2008 agreement? Because I'm seeing no definition of commercial use nor of "permitted users" in the 2008 version of the Fairshare trust agreement.

And as someone who's resigned to the fact that the agreement also states that Wyndham can basically change the rules at any time, I'm not sure it matters in practice (though as far as I can tell, nobody who hasn't tried to add points protection would otherwise be able to find Wyndham's current definition of commercial use), but it would be interesting to trace the provenance of this language.

EDIT: I did find a February 15, 2010 amendment to the agreement that doesn't mention it either. I wonder if there are any later amendments.
 
That is not in the contract we signed. So they can just change their rules whenever, and we are all just supposed to bow down and let them take over the rentals.

People seem to be under the impression that just because something isn't in a contract that you signed many years ago - that it actually means anything with respect to opt-in agreement of Terms of Use. Are you aware that whenever you use the website - you're already agreeing to additional contractual terms of use for the services in scope? Screenshot below for reference. Here's a link to the complete website terms of use:


1650473015491.png


This means that if you have ever used the website - you have already agreed to these updated Terms of Use by default. This includes the verbiage in the Terms and Conditions for the aforementioned for the Points Protection. It also includes the following as it relates to use of any/all content for commercial use:

1650473460503.png


With the above in mind - how many renters use graphics from the Wyndham website to advertise their rentals? Do those renters know that per the above verbiage - they are in violation of the above listed commercial use clauses? While Wyndham isn't currently enforcing these violations - if/when the times comes - it won't be hard to demonstrate such violations in a court of law worst case.

I don't have a personal investment in the rental game beyond the occasional GC used for friends and family - so restrictions on commercial rentals don't impact me directly. But it has become clear to me that Wyndham is now enforcing owner based rental restrictions much more aggressively than at any point in their history. Sure this wasn't always the case - but it is the current reality - and I suspect it will only become more restrictive over time based upon what I've seen since becoming an owner. I would not be surprised to see GCs go away altogether - and be replaced by a Friends & Family type program that won't allow for the flexibility to rent like owners can today. There was even a survey put out some months ago about a Friends & Family program for example. Pure speculation on my part to be clear. Just connecting the dots as I see it.
 
How long is that? Not trying to argue, just trying to get a timeline?

I became an owner in July 2018. I suspect the PP T&Cs have been in place since Voyager was put in place - I believe this was in 2016 timeframe - but others can speak to more specific timelines. Prior to that - I simply don't know.
 
I became an owner in July 2018. I suspect the PP T&Cs have been in place since Voyager was put in place - I believe this was in 2016 timeframe - but others can speak to more specific timelines. Prior to that - I simply don't know.
You are a newbie.

I am just tired of everyone saying that a timeshare company can change the rules any time they want, as though it's in the best interests of owners, when in fact it is in the best interest of Wyndham Corporate.

I guess there are not many people here on TUG that think corporations are greedy. I am a person who does believe that corporations are greedy, along with their CEO's and CFO's and the other executives who are overpaid to find loopholes to keep regular people from using what they own.

Just wait until they change a rule that goes against your own interests. Then you will be singing a different tune.

The reason Wyndham isn't getting blowback from regular owners is because so far they haven't made them angry. Specifically, a new change could easily affect a large percentage of owners: When you have points at the end of the year that get wasted because you forgot to bank them by 3/31, then you might sing a different tune. That is a change that really hurts every owner. I don't mind having a deposit into RCI at the end of the year, but some people mind paying exchange fees and bought Wyndham specifically to use without those fees.

I feel badly for those who own Wyndham and don't keep updated on the rules. My aunt and uncle bought Wyndham points in Branson. She didn't bank her points by 3/31 and was going to use them next year. I told her she cannot bank them now. She was quite upset at the rule change.
 
I guess there are not many people here on TUG that think corporations are greedy.

Here I am!!! :wave: Of course, that's why they exist in the first place - the business of business being business in the pursuit of maximizing shareholder profits. Some corporations are more long-term profit driven and reflect that in the valuation of good will. The only thing we can do to effect the calculus is to continue to strive to educate the uninformed owners and customers that are out there and call out Wyndham when they do things that are egregious.
 
I'm also trying to find it in the trust documents. Do you mean the Fairshare trust, and if so, is there a version more recent than the March 14, 2008 agreement? Because I'm seeing no definition of commercial use nor of "permitted users" in the 2008 version of the Fairshare trust agreement.

And as someone who's resigned to the fact that the agreement also states that Wyndham can basically change the rules at any time, I'm not sure it matters in practice (though as far as I can tell, nobody who hasn't tried to add points protection would otherwise be able to find Wyndham's current definition of commercial use), but it would be interesting to trace the provenance of this language.

EDIT: I did find a February 15, 2010 amendment to the agreement that doesn't mention it either. I wonder if there are any later amendments.

It's in the underlying trust documents for CWA that I signed in 2018. I cannot comment as to whether it's in documentation prior - but my general understanding based on litigating this topic in the past is that verbiage was inserted starting in 2012 timeframe - at least for CWA.

In any case - it's really moot whether the contracts signed contain the verbiage - as the Terms of Use have had this verbiage in place since I became an owner in 2018 - and there's an implicit opt-in whenever using the web services and/or various other products and services that is legally binding by use of those services. As @Jan M. said - resistance is futile. :cool:
 
[T]here's an implicit opt-in whenever using the web services and/or various other products and services that is legally binding by use of those services.

It's really not all that simple. The stuff you had posted earlier in #157 seem to cover a prohibition on commercial use of the content of the web site rather than commercial use of the properties that you own and are managed by Wyndham through the use of the web site. What you had there regarding the use of graphics, etc., from the Wyndham site seems spot on to me, but that only covers the intellectual property on the web site, not staying at a resort.
 
You are a newbie.

I am just tired of everyone saying that a timeshare company can change the rules any time they want, as though it's in the best interests of owners, when in fact it is in the best interest of Wyndham Corporate.

For my part, I'm not saying anything other than I've read the founding trust documentation - which has verbiage that clearly states that the program manager - currently Wyndham - can change the program rules when necessary. I'm not going to go back and pull up the screenshots that I've posted in the past again - but it's there for anyone who wants to go find it.

I guess there are not many people here on TUG that think corporations are greedy. I am a person who does believe that corporations are greedy, along with their CEO's and CFO's and the other executives who are overpaid to find loopholes to keep regular people from using what they own.

Public corporations have a fiscal responsibility to their shareholders - not to timeshare owners. This fact seems to escape many timeshare owners - I suppose being an "owner" makes people think that this somehow changes the primary mission of the corporation. I don't disagree that greed is a problem - but I also don't see the point of complaining about it on a public forum - I'd rather attempt to change the system from within by leveraging key relationships with Wyndham personnel and executives over time. This has been my approach from the outset of my becoming an owner. So while I'm a newbie by years - I feel as though I've actually accomplished more on behalf of owners than most others on this forum in comparison. Why? Because I don't see the point of complaining without taking action. I field constructive criticisms here on TUG and do my level best to communicate those criticisms internal to Wyndham with the intention of effecting positive change to the extent possible. We have certainly seen mixed results so far - we've had a few positive changes but there's still a lot outstanding that disappoints me on many levels. Still - I keep on keeping on. I suppose on some level this is why TUG asked me to become the forum moderator - based upon what contributions I've made to lobby on behalf of Wyndham owners to effect change.

Just wait until they change a rule that goes against your own interests. Then you will be singing a different tune.

TUG represents a small minority of timeshare owners in reality - power users so to speak. The 1% of owners who own millions of points. Wyndham doesn't get much blowback from regular owners that only own between 100-300k points because they don't make many changes that negatively impact this ownership segment over time. The website changes that most here on TUG complain about - really only impact a very small minority of the ownership base. I know this because I've had multiple conversations with Wyndham over time and they are not fielding such complaints from the vast majority of normal timeshare owners. That might not go over so well here on TUG (it never has in fact), but it is what it is at the end of the day. We aren't ever going to see advanced search functions or significantly better transaction history functionality for example - because Wyndham never hears about this from the website feedback mechanisms for example. I wish this weren't the case - but it is what it is.

The reason Wyndham isn't getting blowback from regular owners is because so far they haven't made them angry. Specifically, a new change could easily affect a large percentage of owners: When you have points at the end of the year that get wasted because you forgot to bank them by 3/31, then you might sing a different tune. That is a change that really hurts every owner. I don't mind having a deposit into RCI at the end of the year, but some people mind paying exchange fees and bought Wyndham specifically to use without those fees

Are you referring to VIP hybrid owners here? Or was there a time when non-VIP owners could deposit points beyond the first three months of their use year?

I feel badly for those who own Wyndham and don't keep updated on the rules. My aunt and uncle bought Wyndham points in Branson. She didn't bank her points by 3/31 and was going to use them next year. I told her she cannot bank them now. She was quite upset at the rule change.

As long as I've been an owner this has been the deposit rule - but I'm sure this wasn't always the case. This is why we have a members directory that contains the rules like this. Owners should review the updated members directory with this in mind to ensure they understand what they own and whether any rule changes will impact them year to year. The only constant in this life is change. Nothing stays the same over the long term, if anything the rate of change is accelerating. Again, it is what it is.
 
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It's really not all that simple. The stuff you had posted earlier in #157 seem to cover a prohibition on commercial use of the content of the web site rather than commercial use of the properties that you own and are managed by Wyndham through the use of the web site. What you had there regarding the use of graphics, etc., from the Wyndham site seems spot on to me, but that only covers the intellectual property on the web site, not staying at a resort.

Agreed - that verbiage only covers "Web Services" along with other implicit functions that are a part of the website experience - it is not meant to cover resort stays - unless explicitly stated. I will try to find the thread where I've posted various screenshots regarding Terms of Use and commercial use restrictions and link to it for reference here.
 
There are a few things that will not change about the topic of mega renters, and people like Ron.

1. Yes, despite what they lead on about, they know that what they did is, at best, unethical. At worst, fraudulent. There's no other way to skin that cat.
2. They will never admit as such... they will make excuses like "they let us", even though any analog to the real world such as the "malfunctioning ATM machine" that you keep exploiting "because it let you" would land you in jail for grand theft
3. What Ron did was an act of self preservation. Period. He saw the writing on the wall, in my opinion knew he had no legal standing to refute what was coming, so made a "grand gesture" to Wyndham, who, for reasons we will never know why, bit and offered a settlement. And Ron came out smelling like a rose
4. Ron will always have his defenders. He told a lot of people his tricks, and a lot of people here benefited from his tips to game the system...
5. And this is the most important one. The people who benefited the most from "gaming the system" will never admit that they, almost exclusively, were the reason things were changed which have deprecated owners rights and VIP benefits over the years... this is undeniable. And they will not admit it and don't like being called out on it. They would rather pass the buck.
 
There are a few things that will not change about the topic of mega renters, and people like Ron.

1. Yes, despite what they lead on about, they know that what they did is, at best, unethical. At worst, fraudulent. There's no other way to skin that cat.
2. They will never admit as such... they will make excuses like "they let us", even though any analog to the real world such as the "malfunctioning ATM machine" that you keep exploiting "because it let you" would land you in jail for grand theft
3. What Ron did was an act of self preservation. Period. He saw the writing on the wall, in my opinion knew he had no legal standing to refute what was coming, so made a "grand gesture" to Wyndham, who, for reasons we will never know why, bit and offered a settlement. And Ron came out smelling like a rose
4. Ron will always have his defenders. He told a lot of people his tricks, and a lot of people here benefited from his tips to game the system...
5. And this is the most important one. The people who benefited the most from "gaming the system" will never admit that they, almost exclusively, were the reason things were changed which have deprecated owners rights and VIP benefits over the years... this is undeniable. And they will not admit it and don't like being called out on it. They would rather pass the buck.
Generally loopholes are open, they get found, they get disseminated to "the masses" then they get closed. This happens just about everywhere. Think hotel loyalty programs. Blogs and such find loopholes or "great values" then thousands take advantage of it, the hotel chain realises they are losing money and they figure out a way to limit the losses. Wyndham is no different.
 
As long as I've been an owner this has been the deposit rule - but I'm sure this wasn't always the case
The current deposit rule has been in place since mid-2017, and you are correct - prior to that, it was the credit pool (RIP) and you had to pool your points 3 months earlier, by the last day of the previous use year.

The only reason I can guess that it may seem new to some owners is if they didn't use it in 2018 or 2019, then 2020 came along and Wyndham extended the deadline until the end of the year because of COVID. If you weren't familiar with the written policy, you might have been surprised when 2021 and 2022 rolled around and we were back to the normal deadlines. Plus, it's basically all new to the hybrid VIP owners as well.
 
There are a few things that will not change about the topic of mega renters, and people like Ron.

1. Yes, despite what they lead on about, they know that what they did is, at best, unethical. At worst, fraudulent. There's no other way to skin that cat.
2. They will never admit as such... they will make excuses like "they let us", even though any analog to the real world such as the "malfunctioning ATM machine" that you keep exploiting "because it let you" would land you in jail for grand theft
3. What Ron did was an act of self preservation. Period. He saw the writing on the wall, in my opinion knew he had no legal standing to refute what was coming, so made a "grand gesture" to Wyndham, who, for reasons we will never know why, bit and offered a settlement. And Ron came out smelling like a rose
4. Ron will always have his defenders. He told a lot of people his tricks, and a lot of people here benefited from his tips to game the system...
5. And this is the most important one. The people who benefited the most from "gaming the system" will never admit that they, almost exclusively, were the reason things were changed which have deprecated owners rights and VIP benefits over the years... this is undeniable. And they will not admit it and don't like being called out on it. They would rather pass the buck.
You make several assumptions that are just that, assumptions. There is nothing fraudulent or unethical about using the system as designed, as opposed to how "it should work" I doubt Wyndham offered to settle with Ron if he had no legal standing. Was it david vs goliath? Of course, Ron was definitely David. Did Wyndham want the publicity of from his fighting them? Probably not, especially if he could make a reasonable sounding argument and they were not clearly in the right. That is more likely than, Ron was clearly wrong, but they settled anyway.
Cancel rebook, needed to be fixed. Separating resale from VIP benefits should have been done a long time ago. Even restrictions on prime dates, good idea. Going from no cost guest certs to getting a decent amount to cutting that way back, that is simply greed on Wyndham's part, like airlines finding new ways to charge for luggage and carryon bags. Skimping on spending for the IT infrastructure, greed. Lack of training of VC's, done to frustrate owners and cover the greed. Not reigning in salesmen, pure greed. Based on my 30 years as an owner, using the system, I do not see much increased availability from any of these things except maybe prime date restrictions. However, in typical Wyndham fashion, this is articulated poorly. Wyndham has a really good product, some really great employees on the ground, but some of the worst customer service on a corporate level i have ever seen.
 
I’m genuinely perplexed by those who believe they can run a rental business with their timeshare. Do you also believe you can paint it a different color? Do you also believe you can change out the furniture? Can you open up your timeshare to a few homeless people? Could you run an intimate restaurant out of your timeshare? What about a small daycare? Can you do any of those things? Of course you can’t. Why on earth do you believe you can run a rental business with it? It defies logic!
 
I’m genuinely perplexed by those who believe they can run a rental business with their timeshare. Do you also believe you can paint it a different color? Do you also believe you can change out the furniture? Can you open up your timeshare to a few homeless people? Could you run an intimate restaurant out of your timeshare? What about a small daycare? Can you do any of those things? Of course you can’t. Why on earth do you believe you can run a rental business with it? It defies logic!
Respectfully perplexed by what any of your examples have to do with renting out a timeshare?
 
Respectfully perplexed by what any of your examples have to do with renting out a timeshare?
They are examples of using the timeshare for a commercial enterprise or doing something with the timeshare that isn’t explicitly banned by the contract. That seems to be the most common excuse used by the renters. You do agree that renting the timeshare is a commercial enterprise, or can we not even agree on that?

Edited for clarity, hopefully.
 
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They are examples of using the timeshare for a commercial enterprise or doing something with the timeshare that isn’t explicitly banned by the contract. That seems to be the most common excuse used by the renters. You do agree that renting the timeshare is a commercial enterprise, or can we not even agree on that?

Edited for clarity, hopefully.
Certainly not trying to make an enemy of you just looking for clarity, thanks much.
 
Certainly not trying to make an enemy of you just looking for clarity, thanks much.
Not looking for any enemies and I apologize if I was a little snappy. I’m just tired of the same old argument. Guess I should ignore this thread for a while.
 
There are a few things that will not change about the topic of mega renters, and people like Ron.

1. Yes, despite what they lead on about, they know that what they did is, at best, unethical. At worst, fraudulent. There's no other way to skin that cat.
2. They will never admit as such... they will make excuses like "they let us", even though any analog to the real world such as the "malfunctioning ATM machine" that you keep exploiting "because it let you" would land you in jail for grand theft
3. What Ron did was an act of self preservation. Period. He saw the writing on the wall, in my opinion knew he had no legal standing to refute what was coming, so made a "grand gesture" to Wyndham, who, for reasons we will never know why, bit and offered a settlement. And Ron came out smelling like a rose
4. Ron will always have his defenders. He told a lot of people his tricks, and a lot of people here benefited from his tips to game the system...
5. And this is the most important one. The people who benefited the most from "gaming the system" will never admit that they, almost exclusively, were the reason things were changed which have deprecated owners rights and VIP benefits over the years... this is undeniable. And they will not admit it and don't like being called out on it. They would rather pass the buck.
#6. And THIS is the most important one. Wyndham didn't mind that accounts were being stripped and sold and the new owner was responsible for paying the maintenance fees moving forward, until they were the new owners. You keep holding up Ron as an example, he was not the only one stripping accounts, he may have been the most transparent, but he was not the only one. There are reasons Wyndham settled with many with nondisclosures. Perhaps one of those reasons is they weren't sure if they'd win in court (we'll never know).
 
People seem to be under the impression that just because something isn't in a contract that you signed many years ago - that it actually means anything with respect to opt-in agreement of Terms of Use. Are you aware that whenever you use the website - you're already agreeing to additional contractual terms of use for the services in scope? Screenshot below for reference. Here's a link to the complete website terms of use:


View attachment 52519

This means that if you have ever used the website - you have already agreed to these updated Terms of Use by default. This includes the verbiage in the Terms and Conditions for the aforementioned for the Points Protection. It also includes the following as it relates to use of any/all content for commercial use:

View attachment 52520

With the above in mind - how many renters use graphics from the Wyndham website to advertise their rentals? Do those renters know that per the above verbiage - they are in violation of the above listed commercial use clauses? While Wyndham isn't currently enforcing these violations - if/when the times comes - it won't be hard to demonstrate such violations in a court of law worst case.

I don't have a personal investment in the rental game beyond the occasional GC used for friends and family - so restrictions on commercial rentals don't impact me directly. But it has become clear to me that Wyndham is now enforcing owner based rental restrictions much more aggressively than at any point in their history. Sure this wasn't always the case - but it is the current reality - and I suspect it will only become more restrictive over time based upon what I've seen since becoming an owner. I would not be surprised to see GCs go away altogether - and be replaced by a Friends & Family type program that won't allow for the flexibility to rent like owners can today. There was even a survey put out some months ago about a Friends & Family program for example. Pure speculation on my part to be clear. Just connecting the dots as I see it.

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Ok understand the above quote but also since we have to abide by the website shouldn't they give us one that works correctly. I am so friggin' mad at constantly having to log in and this has been going on for some time.
 
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Ok understand the above quote but also since we have to abide by the website shouldn't they give us one that works correctly. I am so friggin' mad at constantly having to log in and this has been going on for some time.
Every Wyndham website upgrade has been a flop. Wyndham has done the same to Worldmarks also.
 
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