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Using StarOptions for Resort Credit - New Feature

I would assume that you'd also be able to use the resort credits for things like spa services, once those services are able to be offered again.
 
I would assume that you'd also be able to use the resort credits for things like spa services, once those services are able to be offered again.

Spa services is not a use for the resort credit. I specifically asked that question and received this in response from Vistana: Resort Credits cannot be used for gift cards, spa, charitable donations or lodging costs and tax, such as housekeeping fees and occupancy taxes. Also, Resort Credits cannot be used to pay for nightly reservations, such as Encore packages, renter, etc.
 
Spa services is not a use for the resort credit. I specifically asked that question and received this in response from Vistana: Resort Credits cannot be used for gift cards, spa, charitable donations or lodging costs and tax, such as housekeeping fees and occupancy taxes. Also, Resort Credits cannot be used to pay for nightly reservations, such as Encore packages, renter, etc.

Wow, that diminishes the value significantly. So they're only valid for the overpriced food and drinks. That's pretty limiting.
 
At that conversion rate I will ask Vistana to give me a refund in cash for the star options I could not use 'by December 2020',because I could not travel from UK to USA because of Covid,that should pay for the christmas booze bill and a tip for santa!!!!.I have a few tips for Vistana.
 
At that conversion rate I will ask Vistana to give me a refund in cash for the star options I could not use 'by December 2020',because I could not travel from UK to USA because of Covid,that should pay for the christmas booze bill and a tip for santa!!!!.I have a few tips for Vistana.
Vistana won't give you a refund in cash. You are an owner and it is not a Vistana problem. Owners got to pay for the upkeep of their timeshare properties. Unlike a hotel guest where you can cancel a reservation because you do not own a share of the hotel.
 
Wow, that diminishes the value significantly. So they're only valid for the overpriced food and drinks. That's pretty limiting.
But if you have no other use for it and it is use it or lose it, then applying them to another reservation makes perfect sense to me. In fact the restaurant at the property which I applied the $1210 to next year is currently closed because of governor's mandate to shutdown indoor dining. $1210 is alot of money to eat pool food and marketplace items. My husband hates pool food and I said we would eat as much as we could possibly stomach and redeem the rest in overpriced wine from the marketplace if they do sell wine by the bottle. If there is nothing else to spend on, we will use it to buy non-perishable food items at the Marketplace and drop them off at the food bank.
 
Vistana won't give you a refund in cash. You are an owner and it is not a Vistana problem. Owners got to pay for the upkeep of their timeshare properties. Unlike a hotel guest where you can cancel a reservation because you do not own a share of the hotel.
I was under the naive impression that being a Vistana owner that any problem with my ownership would be a problem Vistana would want to help out with, so now I begin to see that it is all a one way street,Vistana can go up and down in any direction, but I cannot????
 
I was under the naive impression that being a Vistana owner that any problem with my ownership would be a problem Vistana would want to help out with, so now I begin to see that it is all a one way street,Vistana can go up and down in any direction, but I cannot????
You own a property, if you cannot use it, the property still needs to be maintained. Your MF pays for that. HOA manages the property and hires workers to take care of the property. Vistana cannot magically produce money to cover MFs for owners. By allowing restricted/expiring SOs to be applied to a future reservation is a generous option given to owners.
 
You own a property, if you cannot use it, the property still needs to be maintained. Your MF pays for that. HOA manages the property and hires workers to take care of the property. Vistana cannot magically produce money to cover MFs for owners. By allowing restricted/expiring SOs to be applied to a future reservation is a generous option given to owners.
It is a great option. When Vistana or Marriott provide resort credit in exchange for points/StarOptions they then have to figure out a way to make money from the StarOptions/Points you give them. I suspect in 2020 and into 2021, monetizing that inventory will be very hard for them. It isn't like they are renting out empty rooms when owners aren't even going. Sheraton Vistana Villages was down to 12% occupancy in August. Basically no one was going.
 
You own a property, if you cannot use it, the property still needs to be maintained. Your MF pays for that. HOA manages the property and hires workers to take care of the property. Vistana cannot magically produce money to cover MFs for owners. By allowing restricted/expiring SOs to be applied to a future reservation is a generous option given to owners.

Agreed. As an owner, the risk that something might happen that leaves you unable to vacation is your own risk. I think that Vistana's decision to allow cancellations and giving restricted options was very, very generous. It may still come back to bite them, if everyone is trying to use their ownership weeks next year AND people are trying to redeem restricted options from 2020. There just aren't enough weeks to allow both of those things to happen.

Presumably they are hoping that people will bank unrestricted options they can't use in 2021+, and that over the next few years, the "excess options" they've created will get used up and things will be back to normal. It can't have been any easy decision; I think it was both right and extremely generous.
 
Agreed. As an owner, the risk that something might happen that leaves you unable to vacation is your own risk. I think that Vistana's decision to allow cancellations and giving restricted options was very, very generous. It may still come back to bite them, if everyone is trying to use their ownership weeks next year AND people are trying to redeem restricted options from 2020. There just aren't enough weeks to allow both of those things to happen.

Presumably they are hoping that people will bank unrestricted options they can't use in 2021+, and that over the next few years, the "excess options" they've created will get used up and things will be back to normal. It can't have been any easy decision; I think it was both right and extremely generous.
My heart bleeds for Vistana/Marriot time bandits,I would spend all my time in church praying for them, alas,since lockdown I'm off the hook on that one,can clear out the garage, another thankless task, almost like dealing with the afore said company.!!
 
@dioxide45 You can buy Home Options in Westin or Sheraton Flex, Aventuras or at several other properties that sell Home Options. No?

Not the same thing. You can buy a small number of points to reserve a certain hotel if you run short, for example, but once you use them, they are gone. It's just a one-time thing. If you buy options in Flex, you own them forever and pay maintenance fees on them. Points are not Options. The advantage with FLEX is you don't have to buy a whole week if you don't need it.
 
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@dioxide45 You can buy Home Options in Westin or Sheraton Flex, Aventuras or at several other properties that sell Home Options. No?

Not the same thing. You can buy a small number of points to reserve a certain hotel if you run short, for example, but once you use them, they are gone. It's just a one-time thing. If you buy options in Flex, you own them forever and pay maintenance fees on them. Points are not Options. The advantage with FLEX is you don't have to buy a whole week if you don't need it.
I think the issue here is the terminology. You can certainly buy Options. You just can't buy one time use options. What is the difference between points and options here? We have Bonvoy Points, perhaps that is what you are referring to?
 
I think the issue here is the terminology. You can certainly buy Options. You just can't buy one time use options. What is the difference between points and options here? We have Bonvoy Points, perhaps that is what you are referring to?
No, I am referring to the fact that you can buy some points to meet a short term objective of booking a certain room, etc, but you can't buy Options unless you want to own them and pay maintenance fees forever on them. The point is Points are not Options., and their values are quite different. My problem with this thread is people are using them interchangeably, and they are not the same thing.
 
No, I am referring to the fact that you can buy some points to meet a short term objective of booking a certain room, etc, but you can't buy Options unless you want to own them and pay maintenance fees forever on them. The point is Points are not Options., and their values are quite different. My problem with this thread is people are using them interchangeably, and they are not the same thing.

Actually I would agree that there is a lot of sloppy use of terminology going on, but then I’d sort of disagree with the way that you‘re using them too (respectfully.)

StarOptions are the points that you get, every year (or every other year, depending on what you own) in the Vistana network. StarOptions are specific to a given year, normally... you get 2020 StarOptions and they expire at the end of 2020 if not used. But they can also be banked — or sometimes reissued as Restricted StarOptions — with different expirations dates and conditions of use, sometimes, than what they had originally. So you can end up with multiple caches of StarOptions, with varying expirations dates; and some of them are likely to be “full StarOptions” which can be used for reservations during your Home Resort Reservation Period, and others might be “restricted StarOptions” which can only be used (IIRC) within 9 months of your arrival date.

I do think that you can buy StarOptions if you need a few more to allow you to reserve the room you want at a particular resort, but I assume those expire at the end of that year just like regular StarOptions do. I’m not sure if those purchased StarOptions can be banked or rolled over. I’ve never bought “extra” StarOptions so I’m pretty ignorant on the specifics of how that works.

Those annual allotments of StarOptions come to you because you either bought deeded weeks in the Vistana program from the developer (or you managed to get resale weeks that you purchased in the secondary market re-designated as SVN weeks) or you bought in the Flex program, where you get a certain number of StarOption points every year (or EOY) which, I think, are just the same as the StarOption points you‘d get from owning deeded weeks, except that there are a group of bundled resorts that will be considered your “Home Resort” instead of just one resort.

As I’m typing this I’m realizing how complicated all of this is, so it’s no wonder that people get confused and that that terminology gets misused. I’m not 100% sure that I haven’t gotten something wrong, but I don’t think so. I’m sure somebody will correct me if I have.

Anyway, this is all diverging somewhat from the original topic. I think it’s great that Vistana is providing new ways to get some value out of StarOptions, especially smaller amounts of them. I’m sure I’m not the only one who often ends up with a few thousand unusable StarOptions at the end of the year, for one reason or another — not enough to book anything with. But if I can proactively use those extra StarOptions for some value (maybe during my last Vistana stay of the year), that is a lot better than just throwing them away.
 
I do think that you can buy StarOptions if you need a few more to allow you to reserve the room you want at a particular resort, but I assume those expire at the end of that year just like regular StarOptions do. I’m not sure if those purchased StarOptions can be banked or rolled over. I’ve never bought “extra” StarOptions so I’m pretty ignorant on the specifics of how that works.

Why do you "think that you can buy StarOptions if you need a few more?" I've never heard of that being possible.
 
Why do you "think that you can buy StarOptions if you need a few more?" I've never heard of that being possible.

You've never heard of it being possible because it isn't.
 
I have not seen any post in this thread where anyone was confused about Star Options = Bonvoy points. Everyone who posted was on "point" in discussing using Star Options to redeem Resort Credits.
 
Why do you "think that you can buy StarOptions if you need a few more?" I've never heard of that being possible.

SeaSix, above, stated "I am referring to the fact that you can buy some points to meet a short term objective of booking a certain room, etc..." and nobody refuted that, so i assumed it to be true. I thought he was referred to StarOptions. As I said, I've never done this. Maybe it's not actually something you can do. Or maybe I succumbed to the problem being discussed, where the "points" being discussed are ambiguous and easily misunderstood.
 
I think only one person led to more confusion in this thread. Everyone seemed to understand what everyone was talking about up until Post #49.
 
Why do you "think that you can buy StarOptions if you need a few more?" I've never heard of that being possible.
This is exactly my point. You can buy points, you can't buy options.. Except for FLEX, which you own forever. Points are not Options.
 
Bumping what jabberwocky asked last month. Any word if this program is truly just for developer-only credits? Hoping mandatory resales would also qualify. Also, I attempted to e-mail Suzanne Clark as Denise suggested, but the e-mail was rejected, didn't make it through. Is there a different contact that we should be e-mailing now? Thanks for any thoughts.
 
It appears if you have StarOptions in your account regardless of the kind/type you can use them for resort credits.

Screen Shot 2020-11-24 at 1.32.37 PM.png
 
Bumping what jabberwocky asked last month. Any word if this program is truly just for developer-only credits? Hoping mandatory resales would also qualify. Also, I attempted to e-mail Suzanne Clark as Denise suggested, but the e-mail was rejected, didn't make it through. Is there a different contact that we should be e-mailing now? Thanks for any thoughts.

Suzanne Clark has retired. I don’t know the answers to your questions, sorry.
 
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