Wyndham is closing a handful of legacy resorts - dedicated chart/tracker located in the first post for this unfolding set of events

[Arimaas]

If I can do it anyone can really, they simply choose not to, or just plain don’t have the interest. I’m not special by any means, despite what my wife would say about me.

Still, given the prodigious amount of posts that many on this forum have accumulated over many years, if they put half as much effort into building relationships with Wyndham as opposed to complaining about Wyndham, they’d likely have superseded whatever I’ve been able to do given my professional commitments and constraints.


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If you want to pass on your contact, I'd gladly email them as an owner of one of the impacted resorts, and a customer of the system, in a professional, polite manner, giving them my concerns and viewpoints, which are formulated based on my education (attorney) and personal experiences.

 

[Arimaas]

According to the Wyndham missive, it will not be honored, as only reservations up through the end of 2025 will be honored. I would not count on these reservations being honored, make alternate arrangements. There's a 95% chance that regardless of the resort disposition specifics and timelines, Wyndham is going to remove the impacted resorts from Club Wyndham effective 12/31/2025. Be prepared to live with disappointment if you're hoping this is all going to somehow work out to your advantage.

Not trying to be snarky here, but what if the legal process doesn't play out by then? Can they still just remove them on 12/31? If so, then this undermines the entire theory that they can't block out things until the legal process plays out, can't notify us, etc etc. They arbitrarily picked the date, before the legal proceedings even started. I own at FG. Haven't heard a peep. Can everything wrap up in the next 90 + days where they can just not honor reservations any more than them just blocking it out now?

 

[Arimaas]

Saying "Wyndham has lawyer advice to do XXX" is pretty different from how I and many others would interpret "legal reasons". I agree, we have no idea why the lawyers might suggest doing something (but there are lots of reasons that amount to one estimation of possible lawsuits vs another), but that's very different to suggesting (as some of us understood people to be saying) that there were laws or court imposed rules that essentially are a gag order on Wyndham in this regard.

What they're probably banking on is that almost no one is going to take them to small claims court or sue them over wasted tickets and sudden rebooking attempts, but they think someone might try and claim they hurt the sales value of the resort if they say it's shutting down. Personally I still think that's wrong - trying to sell a property pretty much implies you don't want it anymore and that's all the not allowing future booking says IMNSHO. Of course if Wyndham does remove resorts at the end of the year then it becomes even sillier for ones that haven't gone through bankruptcy or whatever.

There may not be a bunch of small claims actions that Wyndham is worried about, but I can assure you some class action attorneys will be salivating at taking a case that gets 1/3 of any class action settlement out of this mismanagement (which I am sure Wyndham's attorneys already thought of and consider as the cost of doing business) .

 

[Roger830]

In one of the Facebook groups it was brought up that Patriot’s Place is saying they're closing on 12/27, not 12/31. I saw that but didn't really think about until someone brought it to my attention in their reply to me on my post.

If Patriot’s Place is really closing on the 27th, and it does make sense, other resorts might also move their last day up.

It's likely that Saturday 12/27 is the last check-in date for fixed week owners if there are any left. They wouldn't be able to complete their 7 day week, so apparently just cancel week 52 and possibly swap for an earlier date.

 

[Jan M.]

Is Patriot’s Place like Fairfield Glade and Star Island where Wyndham only has partial presence?

 

[chapjim]

They told me that. I am sure they lied when they said they Crestview section of shawnee was staying open and if I wanted to book there I needed to buy 500,000 CWA points for $158,000. I own over 1.1 million resell points that I may have paid $3,000 or so.

Heckuva deal!

 

[Floridaman76]

Yes


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Uh, you sure about that? I don't think that's accurate. There was an unrelated hotel next to the property that was closed, the property sold to a developer and condos built there, unrelated to PP, but i'm pretty sure all the PP units are owned by Wyndham.

 

[comicbookman]

Uh, you sure about that? I don't think that's accurate. There was an unrelated hotel next to the property that was closed, the property sold to a developer and condos built there, unrelated to PP, but i'm pretty sure all the PP units are owned by Wyndham.

The condos are seperately owned and have nothing to do with the timeshare property other than a shared entrance road.

 

[Jan M.]

@Richelle is also front and center on many of those same posts in support - and she is on the same bi-weekly meetings with Wyndham corporate that I’m on asking questions and seeking answers to questions posted on the FB groups and here on TUG. We don’t always get the answers we want, or that we can share publicly, but we try our best to represent the concerns of impacted owners and obtain better information that we can circulate indirectly, however the fact that none of us work for Wyndham does by definition mean anything we share is inherently unofficial and will likely always be taken with a grain of salt, and I cannot blame anyone for doing so really. I would likely do the same thing as a born skeptic type.


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Nothing wrong with being skeptical. It can serve a purpose. Unlike some people, it's obvious that you're too intelligent to remain skeptical when presented with good information, facts, evidence, etc. Not someone who would stick their head in the sand and refuse to hear or believe anything that doesn't fit their views or narrative.

When we first heard about the closings I think everyone was in a state of shocked disbelief. How could we not be? Some moved to believing sooner than others. However, I think it's safe to say that for all of us, even now, some degree of shock still remains.

This is very unsettling, scary, concerning, upsetting, etc. for owners. Particularly for VIP owners who've spent a lot of money for what they have. It doesn't help that Wyndham hasn't, and understandably to some of us, can't give their members an explanation and details.

I jokingly said it's raining enough that the ark is starting to float. There's always going to be some people remaining skeptical, in denial, until the water's up to their chin, there's no other ground to go to that's higher than where they're standing, and the ark is sailing out of sight.

In light of what Richelle posted in the Facebook group, and I'm sure you're going to add to FAQ post, about there being a timeframe to accept the exchange for CWA points, it's now even more imperative to reach more owners about what's happening. The deniers and let's wait people are doing a major disservice to those they influence.

 

[makersforme]

I received an email yesterday from Wyndham about Fairfield Bay. Attached is a ballot regarding Chapter 11 bankruptcy.


We will be signing and hoping this gets settled soon.

Well Chuckles, that was petty. Didn't think I had to spell it out.
We did not expect to be contacted until the end of the year or first part of 2026.

I own at Fairfield Bay as well and as of Monday morning have received no emails from Wyndham

 

[HitchHiker71]

Uh, you sure about that? I don't think that's accurate. There was an unrelated hotel next to the property that was closed, the property sold to a developer and condos built there, unrelated to PP, but i'm pretty sure all the PP units are owned by Wyndham.

My bad, I was under the impression there were other similar units there built and sold as condos. Post deleted. That's what I get for replying to a thread while sitting at the beach in vacation mode LOL.

 

[HitchHiker71]

I am pretty far behind (7 pages) on this post so it may be answered further down, but I don't think Wyndahm communicated anything since this broke. Wyndahm has not given am officail list of resorts that are closing, or what will happen. Last I checked, they had some half baked press release saying "like an old plane, we are getting rid of some old resorts". That's it. I really appreciate your insight here, and your time involved being a TUG moderator, but I don't know wjy you keep making excuses for Wyndahm. I don't think they are legally barred from communicating their plans and how that impacts reservations, so I don't know why they get this cop out. Same as making excuse for their sales tactics. I'm sorry, but everyone in a C suite in that corporation is responsible for that, I don't care if they work in marketing, sales, or legal.

I am not making excuses for Wyndham - I am telling everyone what Wyndham corporate is telling me. Period. Full stop. You can disbelieve it if you like, that is your and anyone else's prerogative to do so. I'm not going to stop communicating what is being relayed to @Richelle and I, for you or anyone else, just to be clear. I've also agreed that a communication plan is lacking. Keep in mind I'm dealing directly with Wyndham's PR director. The same PR director that originally wanted to include the list of resorts, but was denied by Wyndham's legal representation. That could be one of two reasons, or both. One, there's a law (hence a legal reason) preventing such inclusion. Two, there's a legal risk in including the resorts prematurely for some reason. You keep wanting to believe what you want to believe, and again that's fine. I'm done with this conversation, I will no longer be engaging with any of these types of posts moving forward.

I've also never made excuses for sales and marketing, I believe many here would indicate I've repeatedly indicated that the ELT is complicit in the deceptive sales practices and simply utilizes cognitive dissonance and plausible deniability with respect to this topic.

 

[dioxide45]

I am actually doubting that Wyndham will communicate anything (via email) to the entire membership when the properties finally close. Why would they? What benefit would it provide? They will certainly have to notify those with impacted reservations. For the properties that are closing, the HOA will have already been communicating to the owners. Wyndham will then communicate with those same owners about a CWA swap. Outside of that, should we really expect them to send out an email to all members in Club Wyndham?

 

[HitchHiker71]

IMPORTANT ANNOUNCEMENT:

If you own at one of the impacted resorts in the OP, make sure Wyndham has your most up to date contact information.

Wyndham will be sending communications to the physical addresses on file. That includes instructions on how to initiate the CWA swap process, if you wish to go that route. There will be a deadline for that for various reasons. If you miss it because the information was sent to an old address, you might be out of luck. So login now, and check the email, phone, and address on file to make sure it's correct. It wouldn't hurt to follow up with a phone call to confirm that is what the vacation planner sees on their end. Also, if you have not seen any communication from your HOA in the last year or two, reach out to them to confirm they have the correct information, especially if you moved at anytime after you bought.

When you get the communication from Wyndham, it will depend upon the actions from the HOA in scope. Some HOAs are still in the very early processes and have not even had votes scheduled yet. You will need to contact the HOA directly to find out where they are at in the process. The vacation planners are not HOA board members, so they will not know. That vote has to transpire before anything gets sent out to the owner from Wyndham. Even then, there might be a week or so before the letters are sent. Either way, the deadline will be based on when the letter is sent. Not when the vote happens.

Go NOW and check your contact information. If you wait, you will forget.

I will also post this into the FAQ in the OP for direct reference.

 

[Arimaas]

I am not making excuses for Wyndham - I am telling everyone what Wyndham corporate is telling me. Period. Full stop. You can disbelieve it if you like, that is your and anyone else's prerogative to do so. I'm not going to stop communicating what is being relayed to @Richelle and I, for you or anyone else, just to be clear. I've also agreed that a communication plan is lacking. Keep in mind I'm dealing directly with Wyndham's PR director. The same PR director that originally wanted to include the list of resorts, but was denied by Wyndham's legal representation. That could be one of two reasons, or both. One, there's a law (hence a legal reason) preventing such inclusion. Two, there's a legal risk in including the resorts prematurely for some reason. You keep wanting to believe what you want to believe, and again that's fine. I'm done with this conversation, I will no longer be engaging with any of these types of posts moving forward.

I've also never made excuses for sales and marketing, I believe many here would indicate I've repeatedly indicated that the ELT is complicit in the deceptive sales practices and simply utilizes cognitive dissonance and plausible deniability with respect to this topic.

I get the frustration, I really do, but at the same time, until the actual HOA votes transpire, I'm not sure what else can legally be communicated?

I'm not looking to pick a fight. Like I said in my post you replied to, I do appreciate your insight and you moderating this topic. However, and it may come off different because often times the internet is not the best place to have a conversation, what you seem to me (my perception, not speaking for anyone else) is to be making excuses for Wyndham that goes beyond just reporting what is being said. For example, and I'm not going back 95 pages here, but look at the quote I pulled out from your post I replied to "I'm not sure what else can legally be communicated." That is not the language of someone that is just reported what Wyndham has said, that is the language of someone that took what they said, believe it, and are holding the rest of us to it. I don't mind if you don't respond, as you already said you won't, and no doubt this would just continue be a circular conversation anyhow, but I want you to know that that is where I am coming from.

Again, I appreciate your insight and assistance with wrangling this topic and by no way am I asking you to "stop communicating what is being relayed", but as someone else pointed out, you have connections within Wyndham and volunteered those connections within this topic, so you are getting the push back from others on here who aren't so keen on taking Wynhdam's answers on their face. Like I said a few posts back, if you want to provide me with your contact's info, I would gladly reach out myself (professionally and respectfully) to share my concerns and ask what is going on, and what the reasoning is, but until I get that access, I am restricted to posting here on TUG.

 

[JulieB4]

I own at Fairfield Bay as well and as of Monday morning have received no emails from Wyndham

We are set for paperless. Maybe that is why we got an email. In their letter, it also suggested checking the spam folder for any other/further communication.

 

[HitchHiker71]

I am actually doubting that Wyndham will communicate anything (via email) to the entire membership when the properties finally close. Why would they? What benefit would it provide? They will certainly have to notify those with impacted reservations. For the properties that are closing, the HOA will have already been communicating to the owners. Wyndham will then communicate with those same owners about a CWA swap. Outside of that, should we really expect them to send out an email to all members in Club Wyndham?

From what I've been told - there will be a communication in one of the newsletters likely in the Oct/Nov timeframe - that addresses the broader membership. Something akin to an article in the Buzzworthy News section of the website for example. Details aren't being shared just yet, we should know more toward the end of this month.

 

[HitchHiker71]

We are set for paperless. Maybe that is why we got an email. In their letter, it also suggested checking the spam folder for any other/further communication.

Are you referring to the HOA communications as opposed to Wyndham communications? I'm assuming so. I'm also set for electronic communications with the National Harbor HOA for example, and only receive any/all comms electronically via email as a result. I just want to differentiate between Wyndham sourced communications vs HOA sourced communications, as they are two disparate entities specific to these actions. It would be wise to check on both actually. If the owner updates their Wyndham contact info, but not the HOA contact info, that may cause an issue here. Hard to say. Updating the HOA contact info may prove a bit more challenging IME. I'm happy to add a column to the table in the OP for HOA contact info and start capturing that data and how to follow up with the HOA if it would help. I can also make an ask into Wyndham for the appropriate HOA contact info to share for the impacted resorts.

 

[paxsarah]

I am actually doubting that Wyndham will communicate anything (via email) to the entire membership when the properties finally close. Why would they? What benefit would it provide? They will certainly have to notify those with impacted reservations. For the properties that are closing, the HOA will have already been communicating to the owners. Wyndham will then communicate with those same owners about a CWA swap. Outside of that, should we really expect them to send out an email to all members in Club Wyndham?

They’ve communicated other closings/removals (I can think of Crotched Mountain and the Outrigger associate hotels as examples), so I don’t doubt they’ll do something similar. They were even incorporated into a directory supplement, which wouldn’t surprise me if they also issue another once all of the expected closures take place.

 

[Floridaman76]

They’ve communicated other closings/removals (I can think of Crotched Mountain and the Outrigger associate hotels as examples), so I don’t doubt they’ll do something similar. They were even incorporated into a directory supplement, which wouldn’t surprise me if they also issue another once all of the expected closures take place.

And the Chicago and Boston locations

 

[HitchHiker71]

Not Hitchhiker71, but here are the relevant Wyndham's obligations under the Fairshare Trust agreement. As long as these properties are part of Club Wyndham, owners may book reservations up to 13 months in advance, according to the Club Directory.

"ARTICLE XI
TRUST PROPERTY RESERVATIONS
11.03 Reservations. The rules, regulations and guidelines concerning reservations and exchanges shall be set forth in the Directory."

Then from the Directory

View attachment 115965

Basically yes - until the resorts are removed from the system, my general understanding is that Wyndham cannot unilaterally remove the inventory entitlements from Club Wyndham until the HOAs vote to suspend resort operations as of a certain date decided upon by the HOAs. I realize many don't agree with this approach, but it's the approach being taken by Wyndham under legal advisories. Would I like it to be different and for PR to win out? Sure would. Is that going to happen? Nope, and nothing anyone says here is going to change it. The next 4-8 weeks will contain a lot of change along this line. Most of the impacted resorts will have held HOA BOD and the corresponding HOA member votes within that timeframe, after which Wyndham will block off the inventory based upon those up or down votes, and the timelines indicated in those votes.

 

[HitchHiker71]

They’ve communicated other closings/removals (I can think of Crotched Mountain and the Outrigger associate hotels as examples), so I don’t doubt they’ll do something similar. They were even incorporated into a directory supplement, which wouldn’t surprise me if they also issue another once all of the expected closures take place.

That's a good point - didn't Wyndham just released a new Member Directory in June timeframe right around the annual owners meeting? In hindsight I'd have simply waited until year end 2025 to release it, such that the impacted resorts could have been removed in the new Member directory. I'd therefore surmise a directory supplement will be published around year end or shortly thereafter, similar to what we've seen in the past as you outlined.

 

[paxsarah]

And the Chicago and Boston locations

I don't actually remember notifications for those, but they may have been before I had Wyndham switch the "point of contact" email on my account from my husband's email to mine, so I wasn't getting important informational emails to my address.

 

[Double U]

That's a good point - didn't Wyndham just released a new Member Directory in June timeframe right around the annual owners meeting? In hindsight I'd have simply waited until year end 2025 to release it, such that the impacted resorts could have been removed in the new Member directory. I'd therefore surmise a directory supplement will be published around year end or shortly thereafter, similar to what we've seen in the past as you outlined.

Odd that you still cannot order a paper copy. Who knows what will be released or when. This is the service we have come to expect. And it has to be frustrating for the customer service staff. How many more good ones will we lose this go around?

 

[Rolltydr]

For example, and I'm not going back 95 pages here, but look at the quote I pulled out from your post I replied to "I'm not sure what else can legally be communicated." That is not the language of someone that is just reported what Wyndham has said, that is the language of someone that took what they said, believe it, and are holding the rest of us to it.

So, when someone tells you they aren't sure of something, to you, that means they are sure? How do you make that leap?

HitchHiker has told everyone all along that he wishes this was different and that Wyndham was communicating more than they are. However, he knows, because he is talking to the people who are making and/or following the decisions, that legal concerns are preventing them from doing so. That's all. If you know that isn't true, give us your evidence. HitchHiker has told us, as much as he can without actually naming names where his information is coming from. Where does yours come from? You don't have to believe it, but don't, basically, be calling someone a liar or a Wyndham shill because they are reporting what they are being told.