Considering the general mess, and the relatively small amount of owners involved, I doubt they offered the swap for PR reasons. No one has suggested they offered the swap out of kindness. IMO they offered the swap because it benefits Wyndham financially. Wyndham is no different from any other timeshare operator when it comes to resorts aging out. Just because they are big, does not change the mess of closing a resort.
Is it? I don't think so, not in my case. I deal with a large corporation like Wyndham because it has around 100+ locations I can choose from, some of which I already knew I'd return to again and again. But with a large corporation like Wyndham I expect even more to be treated like a number, to receive a canned solution not tailored to my individual needs, to pretty much rely on myself to know every detail and only reach out to their generalist customer service after I've exhausted every other option to find an answer I need. I wouldn't expect any corporation to protect me and handle all the details for me.
I can only say what I've seen when a handful of other HOAs have closed or left Club Wyndham (one at Villa Rica, one a year or two ago at Pagosa, I think one at Fairfield Harbour, the affiliate Club Destin), and those owners had surely experienced the same upsells to VIP levels and the like, and they got no swap offer. They lost their points, and VIP levels where applicable. Who cares if owners could prove the reasons they purchased were upsells to VIP? Nowhere in the governing docs is there an exception to the processes for what happens when a resort leaves the points system because someone wanted the next VIP level. Wyndham certainly didn't offer CWA swaps this time out of the goodness of their heart - it was definitely a business decision - but they did have a choice. They could even have weathered the bad PR as long as the financial bottom line was solid. If they cared so much about bad PR they'd be handling the communications element of these closures much better. So I'm guessing it was more of a financial bottom line decision than a PR one.
I doubt the swap is intended to generate a "profit" from the sale of the resort. I would think the bigger draw would be the transfer of maintenance fee responsibility off of Wyndham's books. They appear to have a surplus of CWA points, more than they can sell or rent, and offloading the maintenance fees on a bunch can only help the bottoms line. Any monies received for the property are probably offset by the loss in management fees.
The default position is no swap to CWA. If you do nothing for whatever reason, you will take a pro rata share of post-sale residuals.
So I believe behavior is an indication of financial incentives. So far Wyndham's behavior has been to invest the least possible amount of resources in facilitating this swap of bankrupt resorts to CWA points. They aren't spending much time alerting us of the transition nor hounding us to make the swap. It's really a pretty sad amount of effort compared to the massive amount of time and resources they invest in the hard-selling of Wyndham points. How many calls and texts do you get for an owner's update? I've got to think they have run the numbers and estimated the cost/benefits and impacts of pushing forward the bankruptcy of these old resorts, losing a certain number of those owners and the cost of offering the CWA conversion. I'm sure there is someone at Wyndham running the numbers and updating it pretty regularly. It must not be a big return on investment for them to do a bankrupt resort to CWA swap.
Unless you decide to take the point swap, at some point you will have to sign a form agreeing to the sale. We are still several months from that point, in my estimation.
Unless you decide to take the point swap, at some point you will have to sign a form agreeing to the sale. We are still several months from that point, in my estimation.
Deeded owners will indeed to entitled to some payout but it will be no more than a few bucks... again, in my estimation.... although I am on record of making a prediction that it will be about thirty-eight cents
It sounds like others are not as familiar with the process as you are. They could have used some guidance. Some leadership. Guidance, that would have streamlined the process and cut down on costs. All they needed was a little help understanding what they are receiving. Owners who want to comply and keep costs down but haven't a clue how to go through this process. But it is silly of me to think a big corporation would care, or consider this is the customer service you would expect by choosing them. So all is good!
Yes. What I posted this time was a clip on the ABC affiliate. Two different news sources, two different mediums.You posted about this last October. The article then provided more details.
Wyndham is closing a handful of legacy resorts - dedicated chart/tracker located in the first post for this unfolding set of events
...most of the units are 50 years old now, and they really weren’t built to last. While they have been updating the exteriors and some interiors over the past few years, you can still feel the floorboards in the older units flexing way more than they should, you can feel divots in the floors...
Well they could have (and should have) always hired a group to handle the communications and PR.
It would also be nice to know how long we should expect to be paying program fees on 2026 points that are not usable. Since I have confirmed they are collecting these program fees this year, I am guessing they intend to do so until the properties are actually not theirs anymore. Verification by Wyndham of that assumption would be good to know. Thanks.
My WAG is they only stand to "make" the MF amounts that the new CWA owners would end up paying. But it probably wouldn't get thought of as Income, but instead a lowered "cost". The sales are all income.
Once they get the Omni Agent Solutions web site set up, I think we can see it there. I don't think that site will be active before the end of January, depending on the outcome of the January 10th votes at the last two Shawnee HOAs (Ridge Top and Fairways).
That's cute.
Good question.So logged into my Club Wyndham account, it looks the same as it ever did. Still shows all my 2026 points, even though I'm not proceeding with a swap and will be fully out of Wyndham.
What happens if I just book something for next week and show up lol