Wow! Cruises are 1/2 off compared to 1 month ago.

[Gypsy65]

I probably still won't go, as I might be stuck for two weeks.

Just 2 weeks?

Could be a month plus if the ship has one person with the virus

 

[CalGalTraveler]

Buy travel insurance like everyone else? Sorry, I don't see why you think Disney should have covered your cost when you chose to roll the dice and not buy insurance. But that's just me.

Kurt

Sounds simple in hindsight but this was about 15 years ago and travel insurance wasn't readily available online. A situation akin to people who bought developer before they found TUG... We had never cruised before, nor had gone on long trips outside the country. Nothing was offered or suggested by Disney. Heck I am not even sure we knew you could buy travel insurance for cruises.

We trusted the Mouse would stand by their brand and would have supported us as a family new to cruising and with a seriously sick child. Even when they rejected our request for a refund, they made no mention of travel insurance. They failed miserably. The way they handled it was very insensitive to a family that was dealing with an ill child. Happiest place on earth when they have your money. Not so happy if life happens and you need to change plans. They didn't even offer a credit on a future cruise which would have cost them next to nothing.

Even United Airlines made an exception with a cash refund which says a lot.

 

[goaliedave]

Sounds simple in hindsight but this was about 15 years ago and travel insurance wasn't readily available online. A situation akin to people who bought developer before they found TUG... We had never cruised before, nor had gone on long trips outside the country. Nothing was offered or suggested by Disney. Heck I am not even sure we knew you could buy travel insurance for cruises.

We trusted the Mouse would stand by their brand and would have supported us as a family new to cruising and with a seriously sick child. Even when they rejected our request for a refund, they made no mention of travel insurance. They failed miserably. The way they handled it was very insensitive to a family that was dealing with an ill child. Happiest place on earth when they have your money. Not so happy if life happens and you need to change plans. They didn't even offer a credit on a future cruise which would have cost them next to nothing.

Even United Airlines made an exception with a cash refund which says a lot.

I'm with @PigsDad buy insurance and don't expect businesses to make exceptions for everyone. 15 years ago most phoned or bought in person you could have done the same but chose not to.

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[CalGalTraveler]

Sure. Hindsight is always 20/20. We didn't know about insurance. Just as many TS buyers didn't know about resales. However, back then, we were very loyal Disney customer. We were surprised, and would have expected better treatment from Disney. They proved they are no different than the rest. No Disney magic. We spend elsewhere.

 

[bbodb1]

The Disney of BI is a pale imitation of the Disney of WD. But beware, as there are posters here who don't want hear this.

 

[goaliedave]

Sure. Hindsight is always 20/20. We didn't know about insurance. Just as many TS buyers didn't know about resales. However, back then, we were very loyal Disney customer. We were surprised, and would have expected better treatment from Disney. They proved they are no different than the rest. No Disney magic. We spend elsewhere.

I'm not unsympathetic, just surprised whenever someone thinks loyalty or their personal circumstances matter to businesses. That was last century. Never be surprised is my advice. Vote with your wallet and move on.

Now they - ts, cell phones, cars, hotels, banks, credit cards, airlines... - work on the 80-20 rule. The unsatisfied 20% they don't care about as former United customers go to Delta and vice versa so it all evens out without them spending money. The front line and mgt customer service are allocated certain $ to help per month so its luck of the draw whether your person has any left.

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[CalGalTraveler]

@goaliedave You are correct. This happened almost 2 decades ago when people had such expectations. It was a wake up call. I would never have guessed that Disney would have been worse than United (!) - but they were and were rather indifferent about it. United actually showed some compassion.

Today, we would approach this differently with travel insurance as I agree there is no loyalty anymore, however the Mouse CL is dead to me.

 

[goaliedave]

@goaliedave You are correct. This happened almost 2 decades ago when people had such expectations. It was a wake up call. I would never have guessed that Disney would have been worse than United (!) - but they were and were rather indifferent about it. United actually showed some compassion.

Today, we would approach this differently with travel insurance as I agree there is no loyalty anymore, however the Mouse CL is dead to me.

I love that line " the mouse is dead to me"

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[Talent312]

I love that line "the mouse is dead to me."

The mouse ate Orlando, and then it bought Star Wars.
... and we're only a 2-hour drive away.
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No improvement on Delta airline seat assignments, yet.
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