Just got the following response concerning my complaints about the new WEB Site. By the way my name is Tom or Thomas.
Hello David,
Thank you for taking the time to contact the WorldMark Board of Directors. In my position with Owner Resolutions I work with the Board and have been asked to respond to your concerns. The Board of Directors positions are voluntary and, as such, Board members are unable to personally respond to the vast number of emails received. I assure you that your concerns have been recorded and are taken to heart.
I’m sorry for any frustrations experienced with the updated website. Updates to the owner website were made as part of an ongoing commitment to maximize the ownership and vacation planning experience of owners, taking into account input and insights from owner focus groups over the past several months. Please visit
https://worldmark.wyndhamdestinations.com/us/en/resorts/news/2021/navigate-your-website to find helpful videos on navigating your new website.
Your feedback is valuable, and we are always glad to understand our opportunities for growth and improvement. We appreciate any suggestions you may have to help provide a better experience for you in the future. I have recorded your concerns in our case reporting system documenting your feedback for the Board of Directors and WorldMark Management. Your case number for reference is CDCR-188655822.
Please know that as a Club, WorldMark remains fully committed to uphold our hospitality with ‘H.E.A.R.T.’ promise to you, our valued owners. If you have any further questions or concerns that we should be aware of, please do not hesitate to contact Owner Resolutions at 800-457-0103. We are available Monday – Friday from 6 am to 7 pm PST & Saturday – Sunday from 6 am to 5 pm PST.
Thank you,
Yvonne R.
Owner Strategy Specialist & Vacation Fanatic – WorldMark by Wyndham
--Original Message--
From:
geisttap@comcast.net
Date: 04/18/2022 09:52 AM
To:
managers@worldmarktheclub.com
Subject: Contact the WorldMark Board of Directors
This e-mail is from an external source. Use caution when opening attachments or clicking on links.
________________________________
First Name: Thomas
Last Name: Sieg
Owner Number: 00013011469
Phone Number: 5035592272
Email:
geisttap@comcast.net
Comments: The new Site is horrible and so much harder to try and use than the previous site. Wyndham has the worse IT/IS Division in the World. I use many Online Web Pages for Travel. This is the worse Site I have ever encountered in over 25 years. I now understand all the complaints I have read Online by Wyndham Owners for the past 5 or 6 years.
Does the Worldmark BOD care so little for Worldmark Owners that they allow this to continue? We do not need fancy pictures we need simple functionality. Like the Old Site. Why not throw thie horrible Web Site in the trash and simply bring back the old Site.
Trying to make a simple 1 or 2 week Reservation in a specific size of Unit at a specific Resort is like trying to pull Hens Teeth.
But as I said above the Worldmark BOD cares so little for the average Member. You should all resign in embarrassment.
Worldmark should refuse to pay Wyndham a single penny for this horrible site. From reading Owner to Owner; WMOWNERS.com; TUG; and other sites my opinions are very common and shared by many. Even the Vacation Planning Counselors complain about this site.
Yet nothing is done. RETURN THE OLD SITE.
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