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When II gets it wrong?

Zac495

Zac495

TUG Member
Joined
Jun 6, 2005
Messages
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Location
Philadelphia, PA
I was CLEAR as a bell stating I would only accept 8 - 15 of august (not 7th check in)because I already had my own Manor Club reserved 8 - 15 and wanted a second unit for my parents. They said that was fine and they said it has highlighted. I just received confirmation for 7 - 14!!!:mad: I've heard it's not always easy to cancel II. I sent an email, but will call later when they open. Think it'll be resolved? THANKS
 
They'll just put your request back the way it was before.

FYI,
Saturday check ins are difficult to get in exchange. You should think about whether it's worth it to keep the 7-14 and figure out how to manage the last night in one unit instead of two.
 
As long as you call within 24 hours of the match, no harm no foul. Politely remind the VC you speak with that you can only accept a Saturday check-in; if they do it right, they should never automatically match you, but should always call you first.
 
bnoble said:
As long as you call within 24 hours of the match, no harm no foul. Politely remind the VC you speak with that you can only accept a Saturday check-in; if they do it right, they should never automatically match you, but should always call you first.
Click to expand...

If the request is filled it will be automatically confirmed. II only calls to offer other options or in the case of a DVC confirmation they have been calling to just confirm that the exchanger is aware of the $95 fee. Otherwise if the request is an exact match there is no phone call. You will receive an email confirmation from which you have 24 hours to cancel with no penalty.
 
Problems with II? It's the norm not a mistake

Yup. Good ole II. You gotta love 'em. Wrong date? Wrong resort? Not what you wanted? Wrong unit size (always smaller)? No problem. It's confirmed. Deal with it.

I love the apologists for II. It's a real hoot to read the excuses they always offer for any situation. I don't know why anyone puts up with some of the worse "service" from any so called service organization and being a second class member as II does to it's paying members.
 
II has a period of 24 hours that you can cancel anything they automatically match to your request.

John, they are no different than RCI in that respect. I always have RCI trying to convince me to take an overlapping vacation, or the last suggestion I received when my exchange was one day off: "There are some nice bed and breakfasts you could try for that one day you don't have a place to stay." Gee, thanks, I would never have thought of that, but cancel that exchange anyway, and just put my request in as it was. :rolleyes:
 
timeos2 said:
Yup. Good ole II. You gotta love 'em. Wrong date? Wrong resort? Not what you wanted? Wrong unit size (always smaller)? No problem. It's confirmed. Deal with it.

I love the apologists for II. It's a real hoot to read the excuses they always offer for any situation. I don't know why anyone puts up with some of the worse "service" from any so called service organization and being a second class member as II does to it's paying members.
Click to expand...


You always jump on II but how come you dont post anything in the threads about RCI cancelling confirmed exchanges?

And when you jump in on II how come you dont mention that you have gotten good trades as an II member?
 
bnoble said:
Even if you restrict it to day-of-week? I thought that required a phone call as well...
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No, any exact match of an exchange request will be confirmed automatically, with the exception of confirmations that require special notification of fees, construction etc.
 
George, John is just being ornery. I get a kick out of it. :D DVC and II are his favorite topics. The thing is, I am starting to understand him a bit better, the more I stay at DVC. And II has sub-par service and quality, but it is on par with RCI. Both companies need to learn customer service.
 
I have to say, John, your constant II drumbeat would carry more water if you weren't suggesting RCI as the alternative with better customer service.

I use both, like both, and don't see much difference between them---each has strengths and weaknesses, but neither would be the exemplar I'd use for good customer service.
 
rickandcindy23 said:
George, John is just being ornery. I get a kick out of it. :D DVC and II are his favorite topics. The thing is, I am starting to understand him a bit better, the more I stay at DVC. And II has sub-par service and quality, but it is on par with RCI. Both companies need to learn customer service.
Click to expand...

The funniest thing about his II rants is that a few months ago he posted that he gets great II trades any time he wants.

I was thinking about how I cant get any good II trades while I was in my two bedroom Harborside unit a couple weeks ago. I'll probably be thinking the same thing when I'm in my two bedroom DVC Wilderness Lodge unit in February. :D :D
 
I guess as my February 2BR is "only" at OKW, I really don't get good trades---must be because I'm using an individual membership with an independent resort rather than a favored chain account.
 
bnoble said:
I guess as my February 2BR is "only" at OKW, I really don't get good trades---must be because I'm using an individual membership with an independent resort rather than a favored chain account.
Click to expand...

I have an individual membership as well and I had to settle for a DVC unit in February too.

BTW, I love OKW. I was there the last two years. The units are larger than the other DVC units and the place is beautiful.
 
Thanks all. They did cancel it - but they tried to convince me to accept a one bedroom.

I am looking for Manor club 2 beds aug 8 - 15 with my Aruba 2 bed. Do you think I'll get the exchange? It seems relatively easy... ??? THANKS!
 
Last edited:
You will get it, no question about it.
 
Zac495 said:
I'm doing the happy dance! THANKS:whoopie:
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A long as a week with those exact dates is deposited it will come through. The confrimed exchange proves that you have the trading power. There is no difference in trading power based on check in date.
 
dioxide45 said:
A long as a week with those exact dates is deposited it will come through. The confrimed exchange proves that you have the trading power. There is no difference in trading power based on check in date.
Click to expand...

But does cancelling a confirmation put me back at the bottom?
 
Zac495 said:
But does cancelling a confirmation put me back at the bottom?
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There really isn't a front of the line per saym, per II. People suggest getting your request in early so you have the best chance and longest amount of time to get the match. Matches are made based on trading power. Those with higher trade value have their exchanges come through first. So if I have a MGV gold week in for exchange that has the highest trading power of everyone else requesting Hawaii I would get my exchange next. However; if someone comes along with a Manor Club platinum that has a higher trade value, the person with the Manor Club should get their trade before my MGV even if they made their request three months after me.
 
Zac495 said:
But does cancelling a confirmation put me back at the bottom?
Click to expand...

Stop worrying.:D Your going to get it.:D I have used a Westgate week to get a second MMC unit during August for the last three years. Now smile and start the happy dance again.:D
 
Canceling a confirmation puts you at the bottom.

Instead of dealing with II, an alternative would have been calling the resort directly and asking for the manager. Explain this to them, pointing out that you are an owner, and maybe they'd have changed it internally or just extended you for the extra day. I have successfully done this at two resorts.
 
Last edited:
I'm not sure about II's method, but with RCI that wouldn't be true. The earliest request with adequate trade power trumps the resort with the highest trade power with a later request date. That is to encourage early deposits. Of course, II could have a system like you suggest, to encourage the deposit of the high-demand week. With RCI, if the request is reinstated with the original request date, you keep your place in line. But if they start a new search, you're back at the end of the line, and had better hope enough units are deposited to satisfy everyone else who already requested (and has enough trade power).


dioxide45 said:
There really isn't a front of the line per saym, per II. People suggest getting your request in early so you have the best chance and longest amount of time to get the match. Matches are made based on trading power. Those with higher trade value have their exchanges come through first. So if I have a MGV gold week in for exchange that has the highest trading power of everyone else requesting Hawaii I would get my exchange next. However; if someone comes along with a Manor Club platinum that has a higher trade value, the person with the Manor Club should get their trade before my MGV even if they made their request three months after me.
Click to expand...
 
pjrose said:
Canceling a confirmation puts you at the bottom.

Instead of dealing with II, an alternative would have been calling the resort directly and asking for the manager. Explain this to them, pointing out that you are an owner, and maybe they'd have changed it internally or just extended you for the extra day. I have successfully done this at two resorts.
Click to expand...

Cancelling a confirmation doesnt put you at the bottom of any list. Mainly because there really is no list. Pending requests are determined by trade power and higher trading units will get the exchange before lesser trading units even when deposited later.
The date of deposit is used as a tie breaker assuming trade power is the same.
Even assuming there was a list, it wouldnt be a factor with the OP because the confirmation was made due to an error by II.
 
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