This is our first time receiving star options since we always return to our week 19 VG studio. Is there a cancellation policy for star option reservations?
15) How do I make a reservation with Starwood?
The earliest you can make a reservation at your home resort for your deeded unit size & season is 12 mos. from your desired check-in date.
That means if you own a 2 bdm. lock-off, at 12 mos. out, you can reserve:
1) The whole 2 bedroom unit or
2) Just the 1 bdm. side or
3) Just the studio side
To make a reservation at your home resort, call owner services - (888) 986-9637, during the Owner's Preference Period, 12-8 mos. out from the date of arrival. OR - make your reservation online at
www.mystarcentral.com
Best practice: Call exactly at 12 mos. out at 9:00 a.m. ET.
OR - make your reservation online, 12 mos. + 1 day before check-in, at 12 midnight eastern at
https://login.vistana.com/login
To make a Staroption exchange, call owner services 8 - 0 mos. out from the date of arrival. OR - go online at 8 mos. + 1 day before check-in, at 12 midnight eastern at
https://login.vistana.com/login
Reservations for less/more than a full week can also be made 8 - 0 mos. out, if available.
Reservations canceled within 60 days of the check-in date, can only be used to make future reservations at 60 days out from arrival date and Starwood may charge a cancellation fee. Reservations cancelled within 60 days, cannot be converted to Starpoints, or rolled over to the next year.
