March 2017
Dear Fellow Virgin Grand Villas Owner:
As your elected members of the Board of Directors, we have recently returned from the Annual Meeting and the February Board of Directors meeting of our condominium association.
NEW GENERAL MANAGER
As you may know, Mike Ryan recently retired; his last day as General Manager of the resort was January 17. We are very pleased that the new General Manager is Sam Hugli, who has spent his career in the hospitality industry and has served as Mike’s Director of Operations for a year and a half before Mike left. We have gotten to know Sam well, and we are certain that he will maintain the high standards that we have gotten used to under Mike’s leadership. If you see Sam during your next visit to the resort (perhaps at the owner’s cocktail reception), please introduce yourself and wish him well.
NEW RESTAURANT ABOVE THE LOBBY
Knox and Ollie’s has opened in the space above the lobby where Cruz Bay Prime used to be. The owner-managers have come to St. John from Vieques, Puerto Rico, where they ran a successful restaurant. We have eaten at the new restaurant and can report that the food and service is excellent, on a par with Cruz Bay Prime. In fact, it may well be the best restaurant on the island right now, certainly worth your giving it a try when you visit the resort.
NEW VIRGIN ISLANDS TIMESHARE “ENVIRONMENTAL AND INFRASTRUCTURE IMPACT FEE” (OCCUPANCY FEE)
One of the most important pieces of news that we have to share with you is that, unfortunately, the legislature of the Virgin Islands has just adopted a new fee of $25 per day on the occupancy of timeshare units, effective on May 1, 2017. The owners association is legally responsible for collecting this new fee. While the details have not been worked out, we expect that this fee will probably be collected when you check out of your unit, rather than being added to your annual maintenance fee. However, it is important to pay the fee, as the Virgin Islands government will have the ability to place a lien on your timeshare unit if the fee is not paid. (Bad as this news is, it could have been worse: the original proposal from the governor’s office was to levy a fee of $35 per day, but advocacy by the trade association of timeshare developers was instrumental in lowering the rate.)
The Board authorized the expenditure of a relatively small amount of money, provided that each of the other condominium associations at the resort matched this expenditure, to obtain an opinion from an experienced Virgin Islands attorney as to whether there were grounds for a legal challenge to this new fee. Two of the other Boards have agreed to match our contribution. The third Board has yet to meet, but will likely agree to match the contribution as well.
NEW 3RD PARTY GUEST FEE
On January 26, 2017, Vistana Management, Inc. announced a new administration fee will be applied when adding third-party guests to Vistana Signature Network (VSN) reservations.
For weekly owners who are Vistana Signature Network members, a charge of up to $59 will apply to VSN reservations when changing a reservation to a 3rd party. Please note that this charge applies only to VSN reservations made eight months or less in advance of the arrival date. The fee does NOT apply to:
- reservations made during your Home Resort Reservation Period 12 to 8 months prior to your arrival, to stay in your own unit;
- reservations made during your Home Resort Reservation Period 12 to 8 months prior to the first day of the week that you own, to stay at your own resort in a unit that is of the same type as your unit, but is for a different week in the same season;
- you when you are coming to use your own unit and want to add, to your previously confirmed reservation, the names of guests staying with you (so that your guests will be allowed to check in even if they arrive before you do – see below for the procedure);
- a fractional rather than a weekly owner; or
- a four-star or five-star elite owner if that owner has not used the one complimentary guest fee waiver for each qualified vacation ownership interest that the owner owns.
PROCEDURE FOR ADDING A GUEST TO YOUR RESERVATION
You and your guests may be arriving on different flights, and you might arrive a few hours or even days after they do. Or you may have reserved your unit originally but decided later to provide use of the unit to a family member or guest. Only individuals who are listed on your reservation are allowed to check in at the airport or the lobby. Guests will not be allowed to check in without you unless you call Owner Services, in advance, to place their name on your reservation.
In an effort to provide pre-arrival assistance, the resort will offer Diamond Lane service beginning in spring 2017. A Diamond Lane form will be available online (accessible from a link on your reservation confirmation, Vistana Owner Dashboard, or 30-day pre-arrival reservation confirmation) so that an owner may convey preferences and guest names to the resort. However, this form does not eliminate the requirement to contact Owner Services to add a 3rd party guest to a reservation if the guest happens to arrive before you or instead of you.
So if your 3rd party guest might arrive before you do, or if you assign your unit to someone else and are not planning to occupy it yourself, please ensure that the reservation has been changed through Owner Services. If you arrive before or together with your guests, however, you can provide their names at the airport office or the lobby desk. Having your guest names registered at the Front Desk will allow the resort to locate them in an emergency or allow them to replace any lost keys.
TWO NEW RESORTS OPENING IN APRIL
The Westin Los Cabos Resort Villas & Spa in Mexico is scheduled to open on April 1st, and the new resort in Maui, The Westin Nanea Ocean Villas is set to open April 15th.
RECENT RESORT IMPROVEMENTS
Our resort has implemented a number of improvements, described below.
There are now water fountains at the hillside pools. (Please use them only for drinking and not for rinsing sandals!)
Soft goods such as sofas, chairs and carpeting have been replaced in all of the units within the last two years. The pool villas now have new floor tiles in the living rooms. Some new artwork, featuring marine life, will be arriving this year.
The resort is now adding to the inventory of the freecycle shed by purchasing a few beach chairs each year for the use of owners. This will supplement the inventory that is purchased by owners and left to recycle for other Virgin Grand users. Please return all beach chairs and other freecycle equipment to the shed when you check out of your villa; do not leave the chairs on the beach, in your villas or any other place – the use of these items belongs to all of us. The hinges on the shed have been repaired so that the door closes securely when you leave the shed, and Security checks every night to be sure that the shed is locked.
Leaks in the pools at the pool villas have been repaired, so the water level should now be fairly constant. The equipment providing air to the Jacuzzis in buildings 43 and 44 has been repaired, so those Jacuzzis should be fully operational.
There is new water sports equipment for use without a fee on the beach, located to the left of the boat dock. Three new exercise machines are in the fitness center. The lobby has a new printer, and the resort has a spare for use when, as in the recent past, the printer suffers a breakdown. The resort also has a good reserve supply of grill starters. Those starters have a short life span in the tropics, so if you notice that a grill starter has failed, please call Engineering, which will plug in a new grill starter. The staff cleans the hillside grills every night.
There are screens at the gazebo, which is available for private massages. The resort has invited local vendors to run a Farmers Market on Mondays, so you will be able to purchase local produce and fresh fish. A new online grocery order form for the St. John Market & Deli has been created, so that your villa can easily be stocked for your arrival.
Coming soon: the trees will be trimmed to improve the views from the hillside units, although to some extent what the resort can do is limited because it does not own all of the trees between the units and the bay. In addition, this year the hillside balcony tables and chairs will be replaced, probably by the end of June, so that four people will be able to enjoy breakfast or drinks on the balconies. By then, all of the chaises at the pool villas should have cushions like those at the big pool.
Also, at the request of many owners, television screens are being installed in one corner of Snorkels. They will not be turned on all of the time, and rarely during the lunch period. Instead, they will be turned on only for events of general interest such as Super Bowl and the World Series.
The hillside pools are due for resurfacing. We expect that work to be done late this year.
WI-FI
There have been several wi-fi outages lately, as a result of power problems and partial brownouts on St. Thomas. The problem results from aging generators at the power company and is beyond the control of the resort. But the good news is that, once again, when you sign into the internet for the first time on any particular device, you can choose to have the internet system recognize that device for your entire stay. The Board has budgeted funds to run fiber-optic cable to all Virgin Grand units, which will double the available bandwidth.
CANOPIES FOR THE BALCONY END-UNITS
Rain often drenches the patios of these units. The management company is looking into the feasibility of installing soft canopies for these units that can withstand the island’s winds. The issue will be considered next fall in connection with the next budget.
FORCLOSURES
In our continuing effort to keep maintenance fees down by providing ownership of unit weeks only to those who contribute to our fixed costs, the Board authorized the commencement of foreclosure action against the owners of 88 more unit-weeks as to which maintenance fees are seriously delinquent.
WEEK 53
In our March 2012 periodic report to owners we addressed the "Week 53" issue that occurs every few years because a year extends longer than 52 weeks. We wrote to you at the time: "At present, owners who own both week 52 and week 1 are offered the option of exchanging their week 52 for week 53 when it occurs, and in any event [management plans] to continue to offer the exchange so that their weeks are not interrupted by a hiatus in which they have no housing." Upon discussion with Vistana Management, they confirmed that this option will be available for owners who own both week 52 and week 1.
MANAGEMENT – BOARD CONSULTATION
The owner-elected representatives noted that the Board had not been consulted in advance regarding a few reductions in amenities and services, particularly a beta-test of eliminating the linen change during the mid-week tidy up (the linen change has been restored); a cessation in late 2016 of distribution of the Times Digest (this distribution has now been restored), and the imposition of the 3rd party guest fee for certain alterations to reservations (described above). We clearly expressed to management that we were not happy when we heard about diminutions in services or additional charges, from owners or even directly from management, after those events had already occurred. The management company heard our concerns and we think this issue has been resolved. We also noted that although we are thrilled by the selection of Sam Hugli as General Manager, and he would have been our first choice if we had been consulted, we were not told about his selection until after he had been appointed. We proposed a resolution asking management to give the Boards at the resort an advisory role in the selection of future general managers. Management explained that the industry standard is that the management company has absolute control over all personnel matters, that it would not be practical to give the Boards an advisory role, and that the management company would not agree to modify its existing practice. Our proposed resolution was defeated, 3-2. We do expect, however, that the management company will continue to select general managers for this resort who are as competent and attentive to owners as Mike Ryan and Sam Hugli have been.
REMINDER REGARDING THE OWNERS DIRECTORY
If you want to remain listed in the owners online directory, you need to re-list your name and e-mail address annually. Those who register will receive an automatic email when the current listing has expired. This procedure insures that the directory does not include listings for owners who have sold their units. The owners website can be accessed through the dashboard at
vistana.com. Once you have logged in and clicked on “dashboard”, click on “governing documents” in the Owners Association section, then select one of your Virgin Grand units, scroll down to “Association Information” and click on the “+” sign to the right of those words to expand that information, and then click on “VGV Owner Posting Board.” You must then register (or have previously registered) on the posting board with a username and password to list yourself in the owners directory.
Philip G. Schrag
phil.schrag@gmail.com Robert H. Werbel
robert.werbel@yahoo.com