- Joined
- Jul 10, 2008
- Messages
- 3,672
- Reaction score
- 1,407
- Location
- Las Vegas, NV
- Resorts Owned
-
Marriott: Resorts and Abound Points;
Westin Kierland Villas;
HGVC Flamingo & Blvd;
Hyatt Pinon Pointe
This may apply to Sheraton and Marriott owners as well, but I am posting it as a Westin owner.
We received our maintenance fee invoice for our Westin Flex ownership. Upon review I noticed that the voluntary ARDA fee wasn't listed as it had been in prior years. Once I clicked on the link to make payment they had a note indicating that you can deduct the ARDA fee if you don't want to pay it. However, they didn't provide the amount. I clicked on the link for more information and in the description they noted that the ARDA fee is $5.
I called the Westin/Sheraton desk for clarification and was informed that the ARDA fee is actually $10 ($20 for Hawaii properties). I also lodged a complaint regarding the lack of transparency and told the supervisor that a lot of owners haven't been pleased with the way the voluntary fee was presented in prior years, so I imagine they really won't be happy with the approach for 2025. He suggested I send a complaint to ownerres@mvwc.com, which I did. Hopefully they will at least be more transparent.
Please make sure you read your maintenance fee statement carefully before submitting payment. If you experience the same thing when you receive your statement(s), please consider sending a complaint to them as well. Otherwise, unsuspecting owners may pay for something they don't want.
We received our maintenance fee invoice for our Westin Flex ownership. Upon review I noticed that the voluntary ARDA fee wasn't listed as it had been in prior years. Once I clicked on the link to make payment they had a note indicating that you can deduct the ARDA fee if you don't want to pay it. However, they didn't provide the amount. I clicked on the link for more information and in the description they noted that the ARDA fee is $5.
I called the Westin/Sheraton desk for clarification and was informed that the ARDA fee is actually $10 ($20 for Hawaii properties). I also lodged a complaint regarding the lack of transparency and told the supervisor that a lot of owners haven't been pleased with the way the voluntary fee was presented in prior years, so I imagine they really won't be happy with the approach for 2025. He suggested I send a complaint to ownerres@mvwc.com, which I did. Hopefully they will at least be more transparent.
Please make sure you read your maintenance fee statement carefully before submitting payment. If you experience the same thing when you receive your statement(s), please consider sending a complaint to them as well. Otherwise, unsuspecting owners may pay for something they don't want.