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Website Wonky?

Bnov

TUG Member
Joined
Mar 3, 2012
Messages
143
Reaction score
7
Points
228
I have been trying to make a reservation the last half hour or so. I can log in to the website but can't access our ownership information to make a reservation. Anyone else having similar problems?
 

Bnov

TUG Member
Joined
Mar 3, 2012
Messages
143
Reaction score
7
Points
228
I'm getting the same error message on my iPad that I was getting on my computer: "We apologize however, we are unable to retrieve your points details at this time. Please click here to contact Owner Services."
 

BocaBoy

TUG Member
Joined
Jun 5, 2009
Messages
5,333
Reaction score
411
Points
368
Location
Wisconsin
Resorts Owned
Grand Chateau
I'm getting the same error message on my iPad that I was getting on my computer: "We apologize however, we are unable to retrieve your points details at this time. Please click here to contact Owner Services."
I am getting the same error message. In addition, everything else on the site is extraordinarily slow today.
 

beckster914

TUG Member
Joined
Aug 2, 2009
Messages
192
Reaction score
8
Points
228
Location
Stamford, CT
Yes, I have been trying to access the site all day! Just chatted with someone in customer service and she replied:

"Yes, I apologize you are receiving that error. We have all reported it to our corporate offices in Orlando, Florida. They are working on correcting the issue. Unfortunately, we do not have a timeframe as to when that will be fixed."

I asked if she could check availability for me, and her system is down as well. :crash:
 

dioxide45

TUG Review Crew: Expert
TUG Member
Joined
May 20, 2006
Messages
48,095
Reaction score
19,595
Points
1,299
Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
I hope it comes up by Tuesday morning when we are planning to make our 12 month reservations.

WAIT: Only the points reservation system is down. It looks like weeks based reservations is working.
 
Last edited:

Fasttr

TUG Review Crew
TUG Member
Joined
Jun 26, 2013
Messages
6,317
Reaction score
3,483
Points
498
Location
Connecticut
Resorts Owned
Marriott's Grande Ocean (Enrolled)
MVC Trust Points
WAIT: Only the points reservation system is down. It looks like weeks based reservations is working.

Looks like the Points system is back up and running as of this morning.
 
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