• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 26 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
  • TUG started 27 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Check out our happy birthday post here: Happy Birthday TUG!
  • TUG has now saved timeshare owners more than $15,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $14 Million dollars
  • Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
  • Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
  • A few of the most common links here on the forums for newbies and guests!

WALK-THROUGH - HAWAII'S NEW TRAVEL POLICY: My experience traveling to Hawaii

sjsharkie

TUG Member
Joined
Dec 26, 2012
Messages
2,010
Reaction score
254
Points
193
Maybe you can join the GOO tomorrow on Wednesday 7.30PM next to the resturant.
Thank you. klpca sent me a note as well.

Will definitely try to make it.

Ryan

Sent from my SM-G965U using Tapatalk
 

flindberg

TUG Member
Joined
Oct 21, 2014
Messages
67
Reaction score
23
Points
118
Resorts Owned
Wyndham Bali Hai
Wyndham Ka Eo Kai
We were on the road early. Right now there is no traffic. It reminded us of our first trip in 1983.

Hanalei was Hanalei. It feels stuck in time....so perfect. We drove through on our way to Tunnels. At Tunnels the waves were rolling (full moon). We saw three monk seals, which was cool. After that walk we went back to Hanalei for lunch (Hanalei Gourmet), then for shave ice at the Wishing Well (closed!) before kayaking (rentals also closed!). It started to rain so we skipped the beach and drive back to Poipu where it was warm and mostly sunny, and spent some quality time floting around in the ocean. It's been a delightful trip so far. People are genuinely nice. It has exceeded our expectations by a large margin.
Thank you! So good to hear your experience was positive... in such a nerve wracking time.
 

mendota1

TUG Member
Joined
Jun 12, 2007
Messages
35
Reaction score
3
Points
218
Location
minnesota
I thought I'd share my experiences here as well. I am currently at MKO enjoying the Hawaiian sunshine.

1. I also used a CVS minute clinic. Drive thru setup went smoothly -- test was taken ~67.5 hours prior to my departure time.
2. I did not receive my test results prior to departure. I was worried, because there are some horror stories online of people receiving tests in the SF Bay Area 6-7 days later.
3. Luckily, I received my results when I turned my phone back on after landing. They were sent at around 9AM Pacific time, so roughly 69 hours after I took my test. It felt like the old days when we deplaned as we walked out onto the tarmac and walked to the terminal entrance for screening.
4. I was able to upload the results via my phone to the website. Interestingly, the screener that checked my paperwork didn't accept the CVS app version of the test. She asked me to click on the text link which brought me to a different webpage -- this was accepted and I was approved for non-quarantine status. I was at the front of the plane, so there was no wait for me to be checked, though it did take about 10 minutes to sort out the paperwork. Greg's advice to be in the front of the plane is wise -- though there were about 9-10 stations at HNL checking people in.
5. Rental car and hotel both checked the app prior to letting me rent a car and check-in to the room. Check-in line was about 8 parties long when I arrived -- took about 20 minutes to get to the front. However, the resort itself does not seem to be that busy.

It rained yesterday and rain is in the forecast for the remainder of the week... but it's Hawaii so I'm not complaining.

Stay safe.

-ryan
 

mendota1

TUG Member
Joined
Jun 12, 2007
Messages
35
Reaction score
3
Points
218
Location
minnesota
Greg,
Thanks for your detailed list.
I have questions that I am looking for answers from Tuggers please
We are flying out of MSP Thanksgiving morning and arriving in Seattle at 9am We leave Seattle at 5 pm for Kauai arriving at 10 pm . When does the 72 hours end at 7a with arrival to Seattle, or 5 pm leaving Seattle ?
We were planning to take a cab and see Seattle during the layover however I am now wondering if leaving the Seattle airport is not allowed.
When a person does not have their Covid results before they leave home, how do they get a paper copy of the final results to give in Kauai ?
Hoping to hear from Tuggers
Mendota1
 

GregT

TUG Member
TUG Member
Joined
Jul 19, 2007
Messages
6,564
Reaction score
1,037
Points
449
Location
Carlsbad, CA
Resorts Owned
Marriott: Maui Ocean Club Lahaina Villas (3BRx5), Ko Olina, Shadow Ridge II, Willow Ridge, Aruba Ocean Club, DC Points HGVC: HHV Lagoon, Flamingo, Sea World, I-Drive, Starwood Bella (x4), SDO, Worldmark
Greg,
Thanks for your detailed list.
I have questions that I am looking for answers from Tuggers please
We are flying out of MSP Thanksgiving morning and arriving in Seattle at 9am We leave Seattle at 5 pm for Kauai arriving at 10 pm . When does the 72 hours end at 7a with arrival to Seattle, or 5 pm leaving Seattle ?
We were planning to take a cab and see Seattle during the layover however I am now wondering if leaving the Seattle airport is not allowed.
When a person does not have their Covid results before they leave home, how do they get a paper copy of the final results to give in Kauai ?
Hoping to hear from Tuggers
Mendota1
Hello Mendota,

If you are flying on Thanksgiving (Thursday) and your last mainland (to Hawaii) flight departs at 5pm PT, then you will need to take your COVID test on Monday after 5pm PT/7pm CT, which is your departure time for Seattle - Kauai. I don't now if any of the trusted partners are doing tests at night, so you may be Tuesday morning as early as you can. But I hope you can find someone that will do your test after 5pm PT/7pm CT on Monday. Good luck and enjoy the trip!

Best,

Greg
 

controller1

TUG Member
Joined
Aug 14, 2017
Messages
2,154
Reaction score
1,278
Points
223
Location
Louisiana
Resorts Owned
Westin KORVN OF
Westin Nanea OF
Westin FLEX
Hello Mendota,

If you are flying on Thanksgiving (Thursday) and your last mainland (to Hawaii) flight departs at 5pm PT, then you will need to take your COVID test on Monday after 5pm PT/7pm CT, which is your departure time for Seattle - Kauai. I don't now if any of the trusted partners are doing tests at night, so you may be Tuesday morning as early as you can. But I hope you can find someone that will do your test after 5pm PT/7pm CT on Monday. Good luck and enjoy the trip!

Best,

Greg
The bigger question could be would the test performed after 5:00 pm PT (if available) on Monday arrive at the lab any earlier than the one performed Tuesday morning.
 

melissy123

TUG Member
Joined
Mar 12, 2010
Messages
1,168
Reaction score
306
Points
293
Someone on trip advisor had reported that they weren’t looking at the time of the test as much as the date, that it had to be three days ahead of your flight.
 

csodjd

TUG Member
Joined
Jul 4, 2017
Messages
1,420
Reaction score
1,091
Points
224
Location
So. California
Resorts Owned
Hilton Hawaiian Village - Lagoon Tower
Marriott Maui Ocean Club
Someone on trip advisor had reported that they weren’t looking at the time of the test as much as the date, that it had to be three days ahead of your flight.
Maybe. But is that a chance anyone wants to take? There’s no cure if they do look and you missed by an hour.
 

Henry M.

TUG Member
Joined
Apr 5, 2006
Messages
1,980
Reaction score
233
Points
273
Location
Austin, TX
I put this on another forum, but I thought it might be useful in this sticky location.

Trusted Testing Partner CVS reports test results using MyChart. My doctor's office uses MyChart. I was just playing with the MyChart app on my iPad, though not with a CVS COVID report file.

An iPhone/iPad trick to create PDFs is to go print a file, and then save a pdf before you actually send the file to a printer. For example:
1.) Open a document in MyChart -> My Documents
2.) Press the symbol on the upper right hand corner to share the document (rectangle with arrow pointing up). Say yes to the prompt from MyChart.
3.) Scroll down to "Print" and tap it. This will show an image of the document at the bottom and will try to locate a printer.
4.) Zoom in on the image (place your thumb and index finger on it and separate the fingers). The image opens up all by itself.
5.) Share that file (again, upper right hand corner) and "Save to Files". This will put a pdf into your iCloud files. I have a folder there called Hawaii Travel so I can put things related to my trip in one place.

On the Safe Travels web site, I can then go to "Documents" and then "Upload File". From there, I can "Choose File", then "Browse" and see my iCloud Drive to navigate to the Hawaii Travel folder and select the MyChart.pdf previously created.

This all sounds more complicated than it really is. You can try things ahead of time by selecting a photo or some other non-pdf file and trying to print it. A photo is saved as Photo.pdf, for example. The MyChart file is originally a tif file, but the printing process lets you save it as a pdf. Almost any file you can open and print should be convertible to PDF this way.

Alternatively, I have PDF Expert on my iPad. I can share documents from MyChart into it, and then save the document in PDF Expert as a pdf. It isn't worth getting the app just to save a document as a pdf. The app can edit the pdf and do many other things. The Print trick should work.
 

melissy123

TUG Member
Joined
Mar 12, 2010
Messages
1,168
Reaction score
306
Points
293
Just wanted to add that the pink paper given to you when you clear the airport is very important. We needed that for renting the car and checking into the Marriott. Long line at the airport but everyone kept a respectful distance. But getting here, I have to say it was really even more stressful than I imagined. This process is not for the faint of heart. I love Maui but even I’m not sure I would want to repeat the process.
 

klpca

TUG Review Crew: Veteran
TUG Member
Joined
Sep 11, 2006
Messages
6,388
Reaction score
4,487
Points
499
Location
CA
Resorts Owned
SDO, Quarter House, Seapointe, Coronado Beach, HGVC Bay Club, Carlsbad Inn
Just wanted to add that the pink paper given to you when you clear the airport is very important. We needed that for renting the car and checking into the Marriott. Long line at the airport but everyone kept a respectful distance. But getting here, I have to say it was really even more stressful than I imagined. This process is not for the faint of heart. I love Maui but even I’m not sure I would want to repeat the process.
That was exactly how I felt. I knew that I would have to be flexible and roll with the bumps in the road, but complying with the testing requirements was difficult at best because so much is out of your control. You are completely reliant on the labs and to them you are just one test in a million. They cannot worry about individual tests.
 

Henry M.

TUG Member
Joined
Apr 5, 2006
Messages
1,980
Reaction score
233
Points
273
Location
Austin, TX
Id be interested in knowing:

Test Company
Day of the week test taken
Day of the week results received

or any links to discussions of the various companies. I am going for Vault based on another TUGger's experience, but I really have no idea which is the quickest service to return results. My flight is on a Wednesday, so that complicates getting a UPS shipment going, since they don't pick up next day air until late Monday.

I ordered the Vault tests Friday around 3:00 EST. I just got notice from UPS that they are out for delivery this Saturday morning, less than 24 hours later.
 

melissy123

TUG Member
Joined
Mar 12, 2010
Messages
1,168
Reaction score
306
Points
293
Walgreens. Tested on Tuesday morning. Results on Thursday morning.
 

slip

TUG Review Crew: Veteran
TUG Member
Joined
Mar 5, 2011
Messages
5,384
Reaction score
4,276
Points
399
Location
Honolulu, Hawaii
Resorts Owned
Pono Kai, 20 wks: Maui Schooner, 1.5 wks; WaveCrest Condo, Molokai, HI
I used CVS in Honolulu and tested on Wednesday and got the results Friday morning.
 

Grandma2016

Guest
Joined
Aug 3, 2017
Messages
109
Reaction score
23
Points
28
Id be interested in knowing:

Test Company
Day of the week test taken
Day of the week results received

or any links to discussions of the various companies. I am going for Vault based on another TUGger's experience, but I really have no idea which is the quickest service to return results. My flight is on a Wednesday, so that complicates getting a UPS shipment going, since they don't pick up next day air until late Monday.

I ordered the Vault tests Friday around 3:00 EST. I just got notice from UPS that they are out for delivery this Saturday morning, less than 24 hours later.
I leave in januady and so far Vault looks like my choice too.
 

klpca

TUG Review Crew: Veteran
TUG Member
Joined
Sep 11, 2006
Messages
6,388
Reaction score
4,487
Points
499
Location
CA
Resorts Owned
SDO, Quarter House, Seapointe, Coronado Beach, HGVC Bay Club, Carlsbad Inn
It will be interesting to see if the surge in cases will affect turnaround time in the labs, especially in light of Hawaii saying that you cannot get out of quarantine unless you have your results before departure.

We tested on Wed morning, Oct 28 at CVS (who uses Quest). I received my results on Friday Oct 30 at 7am. My husband received his results on Friday Oct 30 at 8:30PM. That led to some tense times at our house. The first leg of our trip departed at 7am on Saturday morning.

I have heard that despite taking the test in the morning, there is just one pick up from the testing location per day, and that is late in the afternoon. So really we are talking about needing a 48 hour turnaround on the test results (day after the test plus the following day) since on day one (test day) it is just sitting somewhere waiting for pickup (even Vault), and then you need it *before* your travel day since you cannot depart without the results. That is a very narrow window and if testing demands increase I can't see how they can maintain this turnaround time. It will be interesting to see how this plays out.
 

csodjd

TUG Member
Joined
Jul 4, 2017
Messages
1,420
Reaction score
1,091
Points
224
Location
So. California
Resorts Owned
Hilton Hawaiian Village - Lagoon Tower
Marriott Maui Ocean Club
It will be interesting to see if the surge in cases will affect turnaround time in the labs, especially in light of Hawaii saying that you cannot get out of quarantine unless you have your results before departure.

We tested on Wed morning, Oct 28 at CVS (who uses Quest). I received my results on Friday Oct 30 at 7am. My husband received his results on Friday Oct 30 at 8:30PM. That led to some tense times at our house. The first leg of our trip departed at 7am on Saturday morning.

I have heard that despite taking the test in the morning, there is just one pick up from the testing location per day, and that is late in the afternoon. So really we are talking about needing a 48 hour turnaround on the test results (day after the test plus the following day) since on day one (test day) it is just sitting somewhere waiting for pickup (even Vault), and then you need it *before* your travel day since you cannot depart without the results. That is a very narrow window and if testing demands increase I can't see how they can maintain this turnaround time. It will be interesting to see how this plays out.
Two things come to mind from your post. First, I think Hawaii might be doing us all that want to travel to Hawaii a favor by basically saying, don't come if you don't have your results yet. Going and hoping is not a great strategy.

Second, knowing something about the pickup/shipping/delivery schedule of test specimens can be very helpful, especially when it comes time to decide what time you want to schedule for your flight and your test. If there is an overnight shipment at, say, 6:00pm, you can test at 4:30pm, make it in time for that shipment, and look for a flight that departs at 3:00pm or so. That gives you most of the day you are flying on to get results.
 

Henry M.

TUG Member
Joined
Apr 5, 2006
Messages
1,980
Reaction score
233
Points
273
Location
Austin, TX
The issue is that many people have connecting flights. You really need to have the results before you leave for the airport.

In my case, my flight to Maui leaves at 12:30, but my initial flight leaves at 8:21 and it takes me an hour to leave for the airport. I need the test results by 6:30 in the morning. I think Vault might be able to deliver, it we will have to see. Fortunately, with the airlines doing away with cancellation fees, I can just postpone departure by one day of the results are not back in time. I would call the timeshare and let them know I'm coming a day late. We'll be there 7 weeks, so a single day is not a huge issue.
 
Last edited:

Grandma2016

Guest
Joined
Aug 3, 2017
Messages
109
Reaction score
23
Points
28
The issue is that many people have connecting flights. You really need to have the results before you leave for the airport.
in my case, my flight to Maui leaves at 12:30, but my initial flight leaves at 8:21 and it takes me an hour to leave for the airport. I need the test results by 6:30 in the morning. I think Vault might be able to deliver, it we will have to see. Fortunately, with the airlines doing away with cancellation fees, I can just postpone departure by one day of the results are not back in time. I would call the timeshare and let them know I'm coming a day late. We'll be there 7 weeks, so a single day is not a huge issue.
Thats exactly what i was planning. Just move flight one day and call timeshare.
 

csodjd

TUG Member
Joined
Jul 4, 2017
Messages
1,420
Reaction score
1,091
Points
224
Location
So. California
Resorts Owned
Hilton Hawaiian Village - Lagoon Tower
Marriott Maui Ocean Club
The issue is that many people have connecting flights. You really need to have the results before you leave for the airport.

In my case, my flight to Maui leaves at 12:30, but my initial flight leaves at 8:21 and it takes me an hour to leave for the airport. I need the test results by 6:30 in the morning. I think Vault might be able to deliver, it we will have to see. Fortunately, with the airlines doing away with cancellation fees, I can just postpone departure by one day of the results are not back in time. I would call the timeshare and let them know I'm coming a day late. We'll be there 7 weeks, so a single day is not a huge issue.
That works, but only IF you remain within the 72 hour window from test time to departure (of the next day's flight). And that may not be possible if you were giving yourself the maximum possible time to get the test results.

Seems to me the best approach is an afternoon test on a Monday (~4:00pm), before either the cut-off for sending an overnight (Vault) or before the specimens are picked up for delivery to the lab (Quest). Plan a Thursday late morning (10:00 - noon) departure for Hawaii. And, hopefully, there is another flight in the early afternoon (2:00-3:00) that is less than 72 hours from your Monday test time. So now you have all day Tuesday, all day Wednesday, and Thursday morning, or if necessary until mid-day Thursday, to get results. (This also works Tuesday-Friday).

This assumes a direct flight to Hawaii. If you have a layover you really do need that test back by Wednesday night.
 

Henry M.

TUG Member
Joined
Apr 5, 2006
Messages
1,980
Reaction score
233
Points
273
Location
Austin, TX
I'm starting my adventure getting to Maui. I ordered the Vault test. I went through the Hawaiian Airlines web site, since they claim a special relationship with Vault: https://learn.vaulthealth.com/hawaiian/. My wife set up two separate accounts to order the tests. I ordered the tests on Friday, Nov. 20, and had them in my hands the following day, Saturday, Nov. 21.

Today (Monday, Nov. 30), I took the test with my wife. We have a flight on Wednesday, Dec. 2, but UPS doesn't pick up on Sunday, so we waited until the flight time today to take the test. This way the results can still be used for a Thursday flight. UPS doesn't pick up from the UPS store until after 5:00 pm anyhow. If we don't have the results by the time we need to leave for the airport on Wednesday, we will just cancel Wednesday and go Thursday. I have mileage tickets on American Airlines and there is no cost to cancel as long as you do it at least two hours before the flight. Apparently, the test results don't include a time, so it may not be critical to wait for exactly the 72 hour mark. Just make sure it is no more than 3 days before the date of the flight.

I logged on to the Vault Health web site on two devices to register the test kits. Each login said the wait time would be approximately 15 minutes. Clicking on Next had me fill out the test ID from the barcode on the test tube. My computer's camera couldn't scan the code. After clicking Next again is asked for the tracking ID of the UPS envelope included in the kit. Clicking on Next a third time actually gets you to the waiting room and there was a different number for the approximate wait time. In my case it said 20 minutes, but an agent came on in about 5 minutes.

I was logged on on two devices, but the agent said she could process both tests on one session, so I closed the other one.

Testing was pretty easy. The agent has you spit into the tube. It is a bit of spit and the agent went away for a few minutes, but came back right as we were ready. At the end, you screw a top with some liquid onto the tube with your spit and shake the tube to mix it well. This top took a little effort to screw on, and it has the potential for spilling. Still, it wasn't too hard to do.

The agent then told us to put both tubes into a single box and write "2 Individual Tests" on the outside of the box. Then we placed the box in the prepaid shipping envelope. The agent recognized these were expedited tests because the envelope had a pink sticker on it. She said this would cause the tests to be processed as soon as they were received. We dropped off the envelope at a nearby UPS Store. I'll report back as the tests are received and processed.
 

slip

TUG Review Crew: Veteran
TUG Member
Joined
Mar 5, 2011
Messages
5,384
Reaction score
4,276
Points
399
Location
Honolulu, Hawaii
Resorts Owned
Pono Kai, 20 wks: Maui Schooner, 1.5 wks; WaveCrest Condo, Molokai, HI
I'm starting my adventure getting to Maui. I ordered the Vault test. I went through the Hawaiian Airlines web site, since they claim a special relationship with Vault: https://learn.vaulthealth.com/hawaiian/. My wife set up two separate accounts to order the tests. I ordered the tests on Friday, Nov. 20, and had them in my hands the following day, Saturday, Nov. 21.

Today (Monday, Nov. 30), I took the test with my wife. We have a flight on Wednesday, Dec. 2, but UPS doesn't pick up on Sunday, so we waited until the flight time today to take the test. This way the results can still be used for a Thursday flight. UPS doesn't pick up from the UPS store until after 5:00 pm anyhow. If we don't have the results by the time we need to leave for the airport on Wednesday, we will just cancel Wednesday and go Thursday. I have mileage tickets on American Airlines and there is no cost to cancel as long as you do it at least two hours before the flight. Apparently, the test results don't include a time, so it may not be critical to wait for exactly the 72 hour mark. Just make sure it is no more than 3 days before the date of the flight.

I logged on to the Vault Health web site on two devices to register the test kits. Each login said the wait time would be approximately 15 minutes. Clicking on Next had me fill out the test ID from the barcode on the test tube. My computer's camera couldn't scan the code. After clicking Next again is asked for the tracking ID of the UPS envelope included in the kit. Clicking on Next a third time actually gets you to the waiting room and there was a different number for the approximate wait time. In my case it said 20 minutes, but an agent came on in about 5 minutes.

I was logged on on two devices, but the agent said she could process both tests on one session, so I closed the other one.

Testing was pretty easy. The agent has you spit into the tube. It is a bit of spit and the agent went away for a few minutes, but came back right as we were ready. At the end, you screw a top with some liquid onto the tube with your spit and shake the tube to mix it well. This top took a little effort to screw on, and it has the potential for spilling. Still, it wasn't too hard to do.

The agent then told us to put both tubes into a single box and write "2 Individual Tests" on the outside of the box. Then we placed the box in the prepaid shipping envelope. The agent recognized these were expedited tests because the envelope had a pink sticker on it. She said this would cause the tests to be processed as soon as they were received. We dropped off the envelope at a nearby UPS Store. I'll report back as the tests are received and processed.
Hope everything goes smooth for you!!
 
Top