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UPDATE: RCI CLASS ACTION LAWSUIT - must read for all RCI members [Includes Results]

Would you like to see a specific statement from RCI that it will not retaliate

  • Yes, I would be more comfortable seeing such a statement if I felt I could trust that it was true

    Votes: 229 86.7%
  • No, I do not feel such a statement is necessary

    Votes: 35 13.3%

  • Total voters
    264

Jennie

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Personal opinions are fine, and like elbows, most of us have at least two.

But I think we have to frame a personal opinion in the proper context. Keep in mind that the opinion comes from:

- someone who has suggested that the case be dismissed and be re-filed in CA
- someone who presumably is a member of the bar in CA, and could potential become involved in the litigation if it was dismissed and refiled in CA
- someone who is a patent attorney, but has reported they are attending a conference on Class Action litigation
- someone who, as noted in their objection letter to the court, has attempted to "assist" the current Plaintiffs
- someone who now is recommending that owners "opt out" of the settlement. But previously decided to have their parent file an objection letter, rather than opt out
- someone who has been evasive when questioned directly

As much as I respect that everyone is entitled to state their opinion, I think it is reasonable to question the motivation given the information available. TUG has policies on being a shill. This is borderline at best.

I believe he was trying to state that he wanted to "assist" the Objectors-- Susan Collins, Shep Altshuler, and me. Because of his convoluted writing "style" it's often difficult to figure out what Stephan means. He did submit papers asking the Court to appoint him "Lead Attorney For Objectors." It was not granted.
 

AdamCort77

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It is amazing how much information is out here on this website that I did not have any idea about until this week! This website (and the entire class action) was referenced to me just 2 weeks ago while on vacation in Orange Lake in Orlando (Through an Extra Vacation though!).

I'd like to preface everything by first stating thank you to the individuals (Susan & Jennie?) that look as if they have put countless hours towards a resolution here. Your selfless efforts are without a doubt inspiring.

That being said, I have some concerns about some of the items which this objection group is raising. Firstly, I'd like to know why one of the largest requests to RCI is not requesting disclosure on exactly the amount of Trade Power each unit has, as well as the amount of Trade Power that is required to make the exchange? I feel that has more power than anything else, because I know that claims of 'red weeks' getting any inventory I want is completely false. This is what is told to us at timeshare presentations though. Am I supposed to seriously believe that Hilton Head Island in February, just because it is a Red Week, can get me Hawaii in the Summer? The rental rates on RCI.com for that Hilton Head inventory is under $400, why would they make this trading power high? This would give me, and other timesharers the power when we goto these resorts knowing ahead of time what the real value is. RCI should be required to make this something accessible to everyone, not just timeshare owners, on their website, and it should be prominently displayed (Meaning it should not require me to login)

Second, why are Points members not referenced here? A points member can book inventory in my weeks pool for as low as 9,000 points! Which means if they are given 45,000 points a year, that means they can take 5 vacations from my weeks pool for only one of their units? As a weeks member, I do not have the power to get 5 vacations for 1 from my weeks pool of inventory, who made it ok for the Points members to get that luxury out of my weeks pool?? If they want 5 for 1, stick to Points Pool Inventory!

Thirdly, the rental requests make sense in theory, but to me are so extreme that there is no way it could be considered by the court, let alone RCI. Make sure rental rates are above maintenance fees? How could that possibly be done? I can't even search for the maintenance fees for 90% of the resorts my family and I have visited in the past 10 years. And if a resort has ridiculous maintenance fees, why should that harm me in my vacation. I was able to goto Orange Lake this fall for $350. I'm sure the MF's are more than that. But that is ridiculous. Who is going to pay $600/$700 in the fall for these units? I sure won't be. And clearly nobody is going to exchange into Orlando in October, there are so many units available right now. You will end up getting all the other important requests rejected by putting this in there.

Last thing on Rental, the statement that several are making here which you may or may not be requesting in this objection list (i am not sure, the wording is confusing) is about exchange and rental available at the same time. What does that mean? Does that mean that if something is available to rent, that it should be available for EVERYONE to exchange? I purchased a timeshare in Key West, Florida for a reason. I wanted to ensure I got to see as much inventory as possible. Now you are telling me that person that purchased some pathetic January week in Branson will see that inventory as well if the unit is available to rent? What will stop RCI from just putting all the space for rental, and then basically making every unit of inventory available to all members, and it being a free-for-all?? That will just deteriorate things even more!

As someone that has generally been very happy with my RCI experiences, I do not want that to change. I have been able to exchange into some great destinations, including some Hyatt hotel rooms just this year, which I know I cannot get through any other timeshare portal. Having asked the Hyatt staff when they started a timeshare program, the look I was given was just shock. From what I can tell, this space is not 'timeshare' space at all, but just regular hotel rooms. The fact that I was able to exchange my week for a week at a very nice Hotel in a location that we'll never see timeshare (this was Houston, Texas) was very valuable to me, and a nice change from the typical caribbean, mexico, etc... Now I want to see the numbers of how much space RCI is putting in compared to how much they are renting. But if they are limited in renting, could this mean that they will no longer put this Hyatt space for me to travel to? I do not want that either.

Again, thank you for your effort, but these are at least the concerns of one experienced timesharer.
 
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GadgetRick

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Well taken. Stephan is trying to state his opinion about the RCI class action suit.

All posters on the BBS have rights protected the the constitution.

Most posts on this board, are merely personal opinions, including any of mine.

Problem is he's on here representing himself as an ATTORNEY giving LEGAL advice yet he won't answer simple questions regarding exactly WHO he is, etc. If he was really trying to HELP people he'd be open and honest about who he is, etc.
 

Susan2

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Attorney Disclaimer Ordered by the United States District Court:

I am an attorney who was admitted to represent some of the objectors in a class action pending in the United States District Court for the District of New Jersey. Any statements by an attorney, including myself, should be considered to be the personal opinion of the attorney and are not approved by the Court. As such, my statements contained herein are not approved by the Court. More information is available at www.weeksprogramsettlement.com, the Court-approved website.

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If this goes the wrong way, we all need to be proactive in getting the word out about alternatives to our resorts and their members. Push to dual affiliate with II. Push to get info on the independents sent out to members. Many independents will even pay the postage for an issue of the resort newsletter if you include their brochure, which saves money for the HOA. DAE and PI I know will do this.

It is not just a matter of voting with our own feet, but bringing along as many others as possible.

I am keeping my fingers crossed that this does go the right way. I would dearly love to have the ''old RCI'' back instead of the greedy imposter that is now filling its shoes.

I absolutely agree that competition can be the best consumer protection possible. I also miss the "old RCI." However, I want to caution readers that it appears that II is also renting out weeks deposited for exchange.

I base this on conversations with personnel at resorts whose units appear in II's rental pool, who claim that the resorts have not given units to II for rental. (That's not the same as proof, but it's the best we're likely to get at present.)

READERS: If you see your resorts offered for rent, either through RCI or II (or any other exchange company) and this concerns you, call your resort management and ask if they know and approve of this. Sometimes, management personal are quite surprised.
 
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Susan2

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Sailfish Yacht Club, Summer Bay Resort, The Houses at Summer Bay, The Jockey Club, Island Links Resort, Grand Palms, Sandy Square (RTU)
Attorney Disclaimer Ordered by the United States District Court:

I am an attorney who was admitted to represent some of the objectors in a class action pending in the United States District Court for the District of New Jersey. Any statements by an attorney, including myself, should be considered to be the personal opinion of the attorney and are not approved by the Court. As such, my statements contained herein are not approved by the Court. More information is available at www.weeksprogramsettlement.com, the Court-approved website.

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Kirby,

It is not difficult to get hung up on a sentence that has 76 words. Long confusing sentences are the bread and butter of some attorneys.

Denise's statement that an attorney involved in the case has said that you can object and file a claim is correct.

I am not an attorney but, I will attempt to explain the sentence that has you hung up.

Break the sentence down and focus on the words in RED. You should be able to see that the writer is talking about the jurisdiction of the Federal Court. By selecting one of the benefits you consent and waive all objections to the court's jurisdiction.

Hope the explanation helps you better understand that you are not waiving your right to object to the proposed settlement if you also file a claim for a a benefit.

Dave, that is how I read the wording as well, meaning that by accepting a benefit, the class member is accepting the jurisdiction of the Court.

Susan
 
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Susan2

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Sailfish Yacht Club, Summer Bay Resort, The Houses at Summer Bay, The Jockey Club, Island Links Resort, Grand Palms, Sandy Square (RTU)
Attorney Disclaimer Ordered by the United States District Court:

I am an attorney who was admitted to represent some of the objectors in a class action pending in the United States District Court for the District of New Jersey. Any statements by an attorney, including myself, should be considered to be the personal opinion of the attorney and are not approved by the Court. As such, my statements contained herein are not approved by the Court. More information is available at www.weeksprogramsettlement.com, the Court-approved website.

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I think everyone should file an objection and pass on filing a Claim.

Jennie,

Your comment suggests that RCI/Plaintiffs is will use the number that file a claim to support their position that the settlement is fair. Is it possible that the judges remarks were in light of the adequate notice issue - i.e. if notice was adequate and the settlement fair, why so few claims?

Having more claims would only seem to undermine the position of the Judge. It would be hard for him to raise the same concern if a large percentage of the members file a claim.

I would rather not send a mixed message and support RCI. In my mind, increasing the number of claims only supports their position that the settlement is fair. Why help them?

I would rather see the number of objectors exceed the number that accept the settlement - or at least be a meaningful number in relation to. I think that sends a better message.

I would add one thing here: While I agree that getting $15 is hardly worth filling out the paperwork for, and while I agree that the $100 "cruise discount" is of very little if any value, there is another benefit which class members might find worthwhile. This is the provision that allows a one-time option of searching for an exchange without releasing one's week for deposit.

For some class members, especially for those who are very disenchanted with RCI, this may be of significant value. Furthermore, since this choice requires a change in RCI's current policy, I don't see this as sending a "mixed message."
 
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Susan2

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Sailfish Yacht Club, Summer Bay Resort, The Houses at Summer Bay, The Jockey Club, Island Links Resort, Grand Palms, Sandy Square (RTU)
Attorney Disclaimer Ordered by the United States District Court:

I am an attorney who was admitted to represent some of the objectors in a class action pending in the United States District Court for the District of New Jersey. Any statements by an attorney, including myself, should be considered to be the personal opinion of the attorney and are not approved by the Court. As such, my statements contained herein are not approved by the Court. More information is available at www.weeksprogramsettlement.com, the Court-approved website.

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. . . I understand that the original lawyers have stated that they intend to drop out if the objections cause RCI to reject the settlement and that Susan does not intend to continue with this if the class action goes to trial. . .

I don't know where you are getting your information, but I do not believe that you are correct on either point.

First and foremost, my reading of New Jersey court rules is that court approval is required for an attorney to withdraw, unless substitute counsel has been selected AND the case is not yet scheduled for trial. That isn't the same as saying that the Plaintiffs' attorneys will be absolutely compelled to take the case to trial, or that they don't have any other options, but it does mean that it's not necessarily a simple decision not to continue (if such a decision has even been made).

A TUG member previously inquired whether I would be willing to substitute for the Plaintiffs' attorneys, and although I am flattered, I responded that I frankly do not feel that I am qualified to take on RCI at trial by myself. (This is something that I believe would take a team of attorneys, and my trial experience is mainly in the fields of custody, divorce and child support. Furthermore, since I have yet to see a family situation which is improved by a trial, I prefer to settle cases than to try them, so my trial experience is not vast.)

However, that being said, I do feel that my involvement would be of some assistance to the plaintiffs, and I intend to see this through. I consider this case to be very important, and the outcome to be of serious significance to the American consumer in general, and to every timeshare owner in particular.

Susan
 
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Susan2

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Sailfish Yacht Club, Summer Bay Resort, The Houses at Summer Bay, The Jockey Club, Island Links Resort, Grand Palms, Sandy Square (RTU)
Attorney Disclaimer Ordered by the United States District Court:

I am an attorney who was admitted to represent some of the objectors in a class action pending in the United States District Court for the District of New Jersey. Any statements by an attorney, including myself, should be considered to be the personal opinion of the attorney and are not approved by the Court. As such, my statements contained herein are not approved by the Court. More information is available at www.weeksprogramsettlement.com, the Court-approved website.

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Just to dumb this down for folk like me =)

your options at this point are

1. do nothing

in essence this is accepting the agreement as written as it appears that no reply will be counted towards people who dont object or opt-out

2. opt-out

removes you completely from the current class action suit...doesnt claim you agree or disagree...you just dont want to be a part of it...only to be used IMO if you plan on participating in a separate suit against RCI

3. object

writing a letter to the addresses provided claiming you object to the current settlment as written, in hopes that enough people object that the settlement will be ammended to provide MORE for RCI members than what is currently offered...and that many on TUG feel is inadequate and temporary...and ultimately not actually providing a permanent solution for the main purpose the class action suit was filed


please let me know if I have missed or misrepresented any of the options. I dont need a dissertation or splitting hairs, im just trying to provide an easy summary of options for those who dont want to read 700 posts =)

Brian, I don't see any missed points or misrepresentations in what you've written.

Susan
 
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Susan2

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Attorney Disclaimer Ordered by the United States District Court:

I am an attorney who was admitted to represent some of the objectors in a class action pending in the United States District Court for the District of New Jersey. Any statements by an attorney, including myself, should be considered to be the personal opinion of the attorney and are not approved by the Court. As such, my statements contained herein are not approved by the Court. More information is available at www.weeksprogramsettlement.com, the Court-approved website.

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. . . I have some concerns about some of the items which this objection group is raising. Firstly, I'd like to know why one of the largest requests to RCI is not requesting disclosure on exactly the amount of Trade Power each unit has, as well as the amount of Trade Power that is required to make the exchange? I feel that has more power than anything else, because I know that claims of 'red weeks' getting any inventory I want is completely false. This is what is told to us at timeshare presentations though. . .

Agreed, Adam. However, one of the major points of the settlement which the Plaintiffs' attorneys DID negotiate is that, prior to depositing a week, an RCI member may check the trade power of the week being considered for deposit. (Section II A.1.a) This is one of the reasons why I disagree with members who claim that the Plaintiffs' attorneys did nothing of any value. There are some important benefits to the settlement, but I confess that I believe that the settlement does not go far enough. There is also a provision that the historical trading power required to obtain an exchange in a particular area, broken down by month, be revealed. (Section II A.1.b) Personally, I don't believe that this disclosure is as relevant as it should be for months which include holidays, such as December, but my suggestion that historical trade power requirements for holiday weeks be listed separately was not received with wild enthusiasm by RCI executives.

As far as what is represented at timeshare sales presentations, RCI has consistently denied any responsibility. They have agreed to do some follow up with members (see Section II B), but IMO that's not enough. RCI did not take well to the suggestion that they monitor the resort salespeople and train them when they were seen to have made misrepresentations. (My suggestion was for experienced members to go on sales presentations as non-owners and report back to RCI regarding the representations made.) Nor did RCI accept the suggestion that members and potential members be allowed to check the value of weeks they might wish to purchase. In the end, my settlement request includes a provision that resorts with unsold inventory have access to the same information as members. This is not a perfect solution, but it would at least allow sales people to check the comparative trade power of red weeks, and then eventually, these same sales people could hopefully be held responsible for misrepresentations.


Second, why are Points members not referenced here? A points member can book inventory in my weeks pool for as low as 9,000 points! Which means if they are given 45,000 points a year, that means they can take 5 vacations from my weeks pool for only one of their units? As a weeks member, I do not have the power to get 5 vacations for 1 from my weeks pool of inventory, who made it ok for the Points members to get that luxury out of my weeks pool?? If they want 5 for 1, stick to Points Pool Inventory!

For better or worse, this "points" provision is intended to mirror the fact that, historically, within 45 days of the start date, RCI has dropped trade power provisions. Many members, particularly those with blue weeks, seem to rely on this "45-day rule," and IMO it is important to protect this provision, which I believe is threatened by the provisions of the proposed settlement agreement, which allows RCI to rent weeks within 90 days of the start date without the restrictions placed on other weeks (such as substitution of other weeks and simultaneous availability for exchange).

Thirdly, the rental requests make sense in theory, but to me are so extreme that there is no way it could be considered by the court, let alone RCI. Make sure rental rates are above maintenance fees? How could that possibly be done? I can't even search for the maintenance fees for 90% of the resorts my family and I have visited in the past 10 years. And if a resort has ridiculous maintenance fees, why should that harm me in my vacation. I was able to goto Orange Lake this fall for $350. I'm sure the MF's are more than that. But that is ridiculous. Who is going to pay $600/$700 in the fall for these units? I sure won't be. And clearly nobody is going to exchange into Orlando in October, there are so many units available right now. You will end up getting all the other important requests rejected by putting this in there.

This may be termed as a valid difference in opinion. I, for one, have no objection to units being rented at rates lower than the maintenance fees close to the start date. However, IMO renting them for less that the maintenance fees far in advance (nine months, a year, sometimes more) will hurt every resort (and every timeshare owner at those resorts) which has unsold weeks.

I have never had a problem calling the resort sales staff and asking what the maintenance fees are. I've done this for every resort at which I was considering buying a week, except for the first. (Once burned . . .)

Last thing on Rental, the statement that several are making here which you may or may not be requesting in this objection list (i am not sure, the wording is confusing) is about exchange and rental available at the same time. What does that mean? Does that mean that if something is available to rent, that it should be available for EVERYONE to exchange? I purchased a timeshare in Key West, Florida for a reason. I wanted to ensure I got to see as much inventory as possible. Now you are telling me that person that purchased some pathetic January week in Branson will see that inventory as well if the unit is available to rent? What will stop RCI from just putting all the space for rental, and then basically making every unit of inventory available to all members, and it being a free-for-all?? That will just deteriorate things even more!

The way I read the proposed settlement agreement (Section II C), if RCI decides to rent a week, it cannot remove that week from the exchange pool, even though it provides a substitute week acquired from another source (such as directly from the resort). Instead, RCI must keep the week available for exchange by those members with sufficient trade power to exchange for it. However, there seem to be exceptions, including for weeks within 90 days of the start date (Section II C.2). There also doesn't seem to be any exchange protection for weeks which RCI transfers to another exchange system. (Section II C.1) Other TUGGERS have posted much on these other systems, so I won't go into that here.

I don't think that this section of the agreement is as clear as it could be, and I have requested clarification. Ideally, every interested member should be able to read and comprehend the agreement.

As someone that has generally been very happy with my RCI experiences, I do not want that to change. I have been able to exchange into some great destinations, including some Hyatt hotel rooms just this year, which I know I cannot get through any other timeshare portal. Having asked the Hyatt staff when they started a timeshare program, the look I was given was just shock. From what I can tell, this space is not 'timeshare' space at all, but just regular hotel rooms. The fact that I was able to exchange my week for a week at a very nice Hotel in a location that we'll never see timeshare (this was Houston, Texas) was very valuable to me, and a nice change from the typical caribbean, mexico, etc... Now I want to see the numbers of how much space RCI is putting in compared to how much they are renting. But if they are limited in renting, could this mean that they will no longer put this Hyatt space for me to travel to? I do not want that either.

Under the terms of the proposed agreement (Section II A.3), RCI must disclose what they are putting in and what they are taking out, at least in general numbers. However, this provision is set to expire as soon as "two years from December 31, 2008." (This may have automatically been extended, as I have not seen any indication that the required disclosures were made for the year ending December 31, 2008.) Section VII G also requires RCI to disclose compliance information to Plaintiffs' co-lead counsel.

Hope this answers at least some of your questions! :)

Susan
 
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Jennie

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Just to dumb this down for folk like me =)

your options at this point are

1. do nothing

in essence this is accepting the agreement as written as it appears that no reply will be counted towards people who don't object or opt-out

2. opt-out

removes you completely from the current class action suit...doesnt claim you agree or disagree...you just don't want to be a part of it...only to be used IMO if you plan on participating in a separate suit against RCI

3. object

writing a letter to the addresses provided claiming you object to the current settlement as written, in hopes that enough people object that the settlement will be amended to provide MORE for RCI members than what is currently offered...and that many on TUG feel is inadequate and temporary...and ultimately not actually providing a permanent solution for the main purpose the class action suit was filed


please let me know if I have missed or misrepresented any of the options.

AND you have the option to apply for one of 5 specified one time benefits even if you file an objection, (or not). This is an important point because the wording in the official court sanctioned information provided by the Rust Consulting Company is not clear on this issue. Many have interpreted it to mean that if you apply for a benefit, you cannot file an objection (or vice a versa).

However, you cannot apply for one of the benefits if you do nothing (DUH! :D ) or if you opt out of the settlement (exclude yourself) because then you would no longer be a member of the class.

However, even if you opt out of this lawsuit, you will still automatically receive all of the general benefits provided to RCI members as a result of the resolution of this lawsuit.
 

Jennie

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Here's the list of one-time benefits you can apply for

If you are a Settlement Class Member who is currently a Member in good standing, you may select one of the following five options:

Option 1:

Choose to have the opportunity to search Inventory and make an Exchange Request before actually making a deposit on your Vacation Time, and continue to the process of searching Inventory and making Exchange Requests until the date on which you effectuate an Exchange or two years after the Effective Date, whichever is sooner.

You will not have to pay an Exchange Fee in connection with the use of Request First unless and until an Exchange Confirmation is made. If the Request First search identifies a desired Exchange, you must Deposit the Vacation Time at the Time of the Exchange to confirm the Exchange.
If you have a previous, unexpired Deposit, you may not use it in connection with this Request First benefit, which applies only to new Deposits. You will be provided with more information about how to use this benefit, but when you are ready to use it, you will have to provide the following information to RCI: (i) the starting and ending dates, (ii) resort I.D., and (iii) the bedroom size and kitchen size of your Vacation Time to be deposited. The starting date of your Vacation Time must be at least nine months after you initiate such a search and Exchange Request in connection with this Request First benefit.

OPTION 2: Membership Renewal Credit. Choose one of the following Membership Renewal Credit options, depending upon when your current membership expires.

(a) My RCI Weeks Exchange Program membership expires within two years of the Effective Date, and I would like a two-month extension of my RCI Weeks Exchange Program membership; OR

(b) My RCI Weeks Exchange Program membership expires more than two years after the Effective Date, and I would like (please select one of the following):
1. a two-month extension of my RCI Weeks Exchange Program membership; or
2. a $20 credit toward a RCI Weeks Exchange Program membership renewal, which will be added to my current subscription term; or
3. a $20 credit toward my next Exchange.

Option 3

Prorated Refund of Subscription Fees. If you want to immediately terminate your membership in the RCI Weeks Exchange Program, and to receive a prorated refund of your Subscription Fee and a full refund of fees paid for pending Exchange Requests

Option 4:
Free Rental Night. If you want one free night stay at any RCI Rental offered as single night stays. This benefit must be used toward the same room of any paid Rental of at least one night. The Rental must be reserved within one year of the Effective Date. The Rental itself may occur at any time subject to availability.

Option 5:
Cruise Certificate. If you want a $100 discount certificate per cabin to be applied toward the purchase of any Cruise offered by RCI, with the option of receiving additional $100 discount certificates (one per cabin) toward your purchase of up to three additional cabins for the same Cruise. You will be required to book any and all such Cruises within one year from the date this option is selected. The Cruises themselves may occur at any time subject to availability.
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I have chosen Option 1 even though I deposit almost none of the weeks we own except our one "doggie week" (mistake made when I was young and dumb).

The other 18 weeks we own we generally use ourselves, or rent on Redweek or TUG and then use the money to rent what we want directly from another owner, keeping greedy RCI totally out of the loop.

We know many other owners who do the same. That's why Redweek's membership has risen to 1.3 million in the few years it has been in business. Many are RCI defectors--the ones who own the desirable (rentable) weeks that are no longer coming into the RCI spacebank.
 

Carolinian

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Those ''benefits'' are so worthless that they are insulting. Those inept class action lawyers thought they were accomplishing something with those? Give me a break! I agree with Eric that if you ask for them, RCI will twist that as saying you agree with sellout / settlement.

We also ought to be objecting to the court paying these worthless class action lawyers anything. They stabbed their clients in the back all to get a cool 7 figure fee for themselves. They ought to hang their heads in shame. And if they are paid anything, they ought to be paid in these worthless trinkets they want their clients to be happy with!


AND you have the option to apply for one of 5 specified one time benefits even if you file an objection, (or not). This is an important point because the wording in the official court sanctioned information provided by the Rust Consulting Company is not clear on this issue. Many have interpreted it to mean that if you apply for a benefit, you cannot file an objection (or vice a versa).

However, you cannot apply for one of the benefits if you do nothing (DUH! :D ) or if you opt out of the settlement (exclude yourself) because then you would no longer be a member of the class.

However, even if you opt out of this lawsuit, you will still automatically receive all of the general benefits provided to RCI members as a result of the resolution of this lawsuit.
 

crazyhorse

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Quote by AdamCort77 "As someone that has generally been very happy with my RCI experiences, I do not want that to change. I have been able to exchange into some great destinations",

I agree, as many here do with you. I too have had many great exchanges over the years. When I first heard of this Rental scam and the court case I did not fully believe it but last year during exchange requests I observed the same practice. The situation last year was quite bad, although it has improved somewhat recently.

The court case has revealed RCI`s own thoughts on the matter with what they feel they are entitled to do with "our weeks".

Part C. of the Settlement "Priority for Weeks Program Exchange Fullfillment" reveals that they have offered for two years (only) the benefit that they will keep a deposited week in the Exchange Pool for 30 days.

If this is a concession by them, you can see what they would have been doing before.
:cheer:
 

Mary Lynne

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Trade Power is almost Zilch Now

I filed an objection and mailed in my 3 letters with my reasons on Monday.
When I recently looked for an exchange and clicked the option for rentals and exchanges, I was amazed at how many units were rentals only,(with very expensive rates), and how few(maybe 4 per page of bad time) units were available for exchange for my red week Massanutten unit.
I have been an RCI member since 1997, and I always was able to find something good in the shoulder seasons, but now there is absolutely nothing worthwhile available.
If the judge does not overturn this decision, I will not be renewing my membership in RCI.
 

zgreg9

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UPDATE on WYNDHAM WORLDWIDE EARNINGS CONFERENCE CALL OCT 28th @ 8:30 am

UPDATE: Highlights from WYNDHAM WORLDWIDE EARNINGS CONFERENCE CALL OCT 28th @ 8:30 am

FYI

Here is partial news release on Oct 28, 2009 prior to Q3 2009 Wyndham Worldwide Earnings Conference Call at 8:30 am (see my post #659 above)

Wyndham Exchange and Rentals

The Company has renamed Group RCI to Wyndham Exchange and Rentals to more accurately reflect the two very profitable fee-based businesses where Wyndham Worldwide has leadership positions.
Revenues were $327 million in the third quarter of 2009, an 8% decrease compared with the third quarter of 2008, primarily resulting from the impact of unfavorable foreign currency movements. Excluding the impact of foreign currency, revenues were flat.

Excluding the impact of foreign currency annual dues and exchange revenues were flat compared with the third quarter of 2008, reflecting a 3% increase in the average number of members and a 3% decline in revenue per member. Including the impact of foreign currency, revenues were $110 million, a 4% decrease from the prior year period.

Excluding the impact of foreign currency vacation rental revenues increased $5 million, or 3%, compared with the third quarter of 2008, primarily driven by a 2% increase in rental transaction volume and a 1% increase in average price per vacation rental. Including the impact of foreign currency, revenues were $185 million, a 7% decrease from the prior year period.”


For full news release please go to this link http://www.wyndhamworldwide.com/investors/financial_releases.cfm?id=1

For full replay of Q3 2009 Wyndham Worldwide Earnings Conference Call go to this link http://phx.corporate-ir.net/phoenix.zhtml?c=200690&p=irol-calendar

For transcript of Q3 2009 Wyndham Worldwide Earnings Conference Call go to this link http://seekingalpha.com/article/169...ings-call-transcript?source=trans_sb_previous

During the conference call Steve Holmes, CEO of Wyndham Worldwide Corp stated the following:

“As we announced today, after significant and careful review of our strategic plans and with considerable input from associates and customers, including the over 30 exchange and rental brands that Group RCI operates, we have decided to rename Group RCI as Wyndham Exchange and Rentals. This new name will elevate the vacation rentals business to an appropriate level within our company given its contribution to overall company performance. We'll continue to use the RCI brand in Exchange, which will support the world's largest membership, [inaudible] and developer base in the industry.

Let me give you an overview of these two great businesses.

First, looking at the exchange business, 78% of all timeshare owners are members of exchange companies, and approximately three-fifths have participated in exchange. And RCI is the market leader. Vacation exchange generates approximately half of the segment's revenues through annual membership fees as well as steady transaction fees from timeshare inventory exchange in approximately 100 countries by our 3.8 million members. No exchange company today has more quality product in more countries than RCI, and we believe that RCI is and will remain the strongest brand in the industry. It's a fee-for-service business with modest capital requirements, high barriers to entry and a stable customer base.

The other half of the revenues in this segment are from vacation rentals, currently a European-dominated business where we are also the market leader, offering over 60,000 homes, villas, cottages and condos for rental. Our revenues are derived through commissions on rental revenues. Again, this is a fee-for-service business with low capital requirements where we have great brands, a strong network and a significant market position.
Given the size and potential of the relatively unbranded and fragmented $65 billion global rental marketplace, we believe that our well-established brands such as English Country Cottages, Novasol, Cuendet, and Landal can leverage the significant marketing, technology, operating and strategic sourcing synergies of the world's largest hospitality provider.

Wyndham Exchange and Rentals strategy is focused on two primary areas: optimizing and expanding exchange and expanding rentals.

The central initiative for optimizing and expanding exchange is RCI.com, the comprehensive online strategy that will support a number of goals - expanding online capabilities and efficiency, enhancing products and revenue per member, enhancing our affiliate value proposition, improving marketing efficiencies and member satisfaction, improving inventory management, and of course driving margin improvement.

RCI.com's success to date is clear. RCI's web share increased from 13% in the third quarter of 2008 to 23% in the third quarter of 2009. And in North America, which generates over 70% of our exchange transactions, third quarter web share increased from 17% in 2008 to 29% in 2009. We believe that RCI.com can support margin improvement of 200 to 300 basis points over the next few years.

Moving to our second area of focus, we intend to expand rentals in Europe by capitalizing on our strong base. We intend to continue to grow Landal, our Dutch park business, and expand Denmark-based Novasol. Landal recently announced the signing of two new franchise parks in Austria that will open in December of this year. This will bring the number of parks to 65 across six European countries. Novasol continued to expand its presence in Croatia, where we have gone from zero to nearly 4,000 homes in just four years.”………

…..”Looking ahead, we believe a great opportunity exists in this business from our new fee-for-service Wyndham Asset Affiliation Model or WAAM. This model offers turnkey solutions for developers or banks in possession of newly developed, nearly completed or recently finished condo or hotel inventory. We will sell this unused or unsold inventory for a fee through our extensive distribution channels. WAAM enables us to expand our resort portfolio with little or no capital deployment while providing additional channels for new owner acquisitions and growth for our fee-for-service resort management business.

We recently signed exclusive WAAM sales and marketing agreements in Orlando and Myrtle Beach. We expect to introduce these projects to our owners next year and that the resorts will be affiliated with our points-based Club Wyndham Plus reservation system. We anticipate sales of approximately 460 recently constructed condominium-style units over the next few years. In addition, one of these projects has the possibility of a mixed use hotel under a franchise agreement as a Wyndham Grand hotel, which will leverage our brand as well as our timeshare and hotel operations.”


“………question from Steven Kent - Goldman Sachs

…….strategically, can you just talk a little bit more about Wyndham and changing the name, what the reaction is and does that basically put you out of business with pursuing any hotel companies who would want to use you as an exchange company?

answered by Steve Holmes

With respect to the second question on the Group RCI being renamed Wyndham Exchange and Rental, that we don't think will have any impact on ………other hotel companies. Obviously, we've got some terrific hotel companies who are affiliated with Group RCI right now.

The RCI business will retain its name within the exchange marketplace and will continue to be the leader of exchange with great companies like Disney and Hilton as part of our portfolio. The Wyndham Exchange and Rental renaming was really meant to make sure that the world knows, including the investment community, that we've got this incredibly great business that some people think is just associated with the timeshare business.

But the fact is, it also has a terrific rental business over in Europe which is extremely well managed, great brand names, terrific presence in the marketplace, and has performed incredibly well. I don't know that there's many companies - I probably couldn't find any within the travel industry - that on an FX-neutral basis have actually increased from 2008 to 2009. This business has, and we're not sure people actually appreciate what's there. In addition, we are expanding the rental side of the business. It's already grown to half of that business, and we thought it was appropriate to give it the umbrella name of Wyndham.

next question come from Patrick Scholes - Friedman, Billings, Ramsey

Can I get a little more color on the trends in the RCI business of customers booking online versus calling in? I know you've been working hard to improve that. Where does that stand right now?

answered by Tom Conforti, CFO of Wyndham Worldwide

The increase has been pretty dramatic. We went from 13% web activity on RCI.com last year in the third quarter to 23% in the third quarter of this year. And in North America, which is our biggest part of the company, the biggest part of our Exchange business, we increased from 17% to 29% in 2008 third quarter to 2009 third quarter. So it has been dramatic. And the website, which is actually going to have a new skin put on it mid-November, has been very well received by the consumer community, and I welcome all of you to go online at RCI.com and see what we have available.

next question also from Patrick Scholes - Friedman, Billings, Ramsey

Do you have a master agreement right now with Expedia?
answered by Steve Holmes
Yes, we do.

As you can see rental business even in North America accounts now for 50%.

FYI (Please note that highlights, underscoring and bold face were added by me).

Greg
 

Simoncc

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As you can see rental business even in North America accounts now for 50%.

FYI (Please note that highlights, underscoring and bold face were added by me).

Greg

At the risk of being accused again of being an RCI defender I don't read the results that way.

The report states that Landal in particular is a major driver in the rental revenues (not just a cosy Alpine chalet operation). The paragraph that you highlight with the reference to 50% of the revenue coming from rental sources specifically refers to the european operations. It doesn't say that this income comes from US sources.
 

crazyhorse

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Landal

Greg:

Yes, RCI have been stuffing Landal sites into the Exchange Pool since last year.
They did infer at one time, that they are not "true" Timeshare properties. (or words to that effect). Do people own them as timeshares or not? Aren`t they just European holiday camps that Windham has bought up?

In which case, what are they doing being in the Pool? Answer pretty obvious!

:zzz:
 

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Susan, thanks for your responses. I'm not really sure how you layered your responses to my questions in your forum post, so i hope my comments and questions make sense tying back to your originals!

1st Q: You more or less mention that the provisions Points members receive is not something you are looking to tackle because you do not want to harm similar provisions for Weeks members. What i'm having a hard time understanding is as to why? I would like to know how much high demand space which is deposited by Weeks members is actually taken by Points members as opposed to rented? What if it ends up that Points members take 2x, or 5x, or 10x more high demand space than is rented? Then what? For all of this talk of saving our space, we don't even know through what channel it is being used. If your argument is that it is still being used by a member, then my argument back to you is that I rent through RCI as a member, what is the difference?

As someone who is not a points member, and will not pay some unfairly high conversion fee, renting through RCI is my avenue to pursue additional vacations. I do not have the luxury of taking 2, 3, 5 vacations through my one week.

2nd Q: Only allowing rentals below maintenance fees close to start date. Your argument is that if it happens further in advance, it would only hurt the resort and the member that owns there. Am I to believe that you think that all timeshare space should be considered high demanded 9 months/1 year in advance? I'd love to see a poll of members on this forum that believe November in Myrtle Beach is high demand. Again it is not the fault of me, a timeshare consumer who enjoys exchanging and renting, that a resort has ridiculously high maintenance fees for low season, and that some individual decides to purchase that space.

Is it my fault that some people buy an Armani sportcoat from the Armani store for $500. While I will purchase that same item from TJ Maxx for $100? Should we sue TJ Maxx for hurting the value of the Armani Brand, and support the ignorant customer that purchased at full price by selling it for so much less? I find your argument here does nothing to help the consumer group as a whole, but actually is helping the resort. If you force rental prices to be at maintenance fees or higher, you are only providing justification to the resort that they are right to charge ridiculous fees regardless of the time of the year.

3rd Q: You mention that under the terms of the settlement, RCI must disclose what they are putting in, and what they are taking out. But, this will happen AFTER the settlement, and after all of this is signed into a legal contract. My concern is if RCI today maintains that they provide inventory back into the Weeks inventory pool to compensate for what they remove - if they 'remove' less (through Rental), then by association they will put in less, correct? That means they may no longer offer the Hyatt space I recently exchanged. Why wouldn't you, or the Plaintiff Attorney's ask for this information beforehand? What if RCI's statements were accurate? Isn't this a very important piece of information to have before attempting to settle?

I'm sure my questions here seem to be biting, but I truly do appreciate your work put in.
 
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TUGBrian

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just out of curiosity, for the lawyers.

if this settlement applies to RCI...and wyndham decides to make rci 100% exchanges...and just lets the new "wyndham exchange and rentals" company take over the rental side (but still uses deposits for rentals)...would that create a loophole completely avoiding any settlement?
 

ecwinch

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just out of curiosity, for the lawyers.

if this settlement applies to RCI...and wyndham decides to make rci 100% exchanges...and just lets the new "wyndham exchange and rentals" company take over the rental side (but still uses deposits for rentals)...would that create a loophole completely avoiding any settlement?

If the settlement goes through, and then they take steps to circumvent the intent of the settlement, then I think that just opens the door for another lawsuit.

And I thought the crux of the settlement was not to prohibit their rentals, but to prohibit them from "cherry-picking" the rental inventory. As I understood it, they still could rent.
 

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It's spreading like a cancer

I just received a glossy Email ad from Gov.Arm.com --Government and Armed Forces Travel Cooperative. As many long-time TUG members know, they have been around for years renting timeshare units from RCI-affiliated resorts, at low prices. Most of their inventory consisted of off season weeks at mediocre resorts--the type of weeks that would be vailable as "Last Call" on RCI.

In 2003 I called and asked how I could become a member. The lady asked if I or any member of my family was active in or retired from the military or if any of us were acive or retired city, state, federal or local government workers. I replied, "Yes." She said "great" and immediatly gave me a membership number, asking absolutely nothing about where I had worked. I booked a last minute deal because I wanted to be with an elderly family member who was in a hospital in Florida. (I live in NY). RCI said there was nothing available, yet I received an RCI confirmation by mail from Gov.Arm.

I shared this information with members of our NY owners group and many of them joined and booked weeks with no questions asked about their eligibility.

Fast forward to the Email I received today. They have a special offer for timeshare owners.

"Plan ahead and be rewarded. If you deposit your week with Trading Places, GovArm's preferred exchange company by February 1, 2010 you'll receive a Bonus Week. Travel to your choice of hundreds of resort destinations, based on availability.
You have a CHOICE in EXCHANGE Companies!
Why Trading Places?
• No annual membership fees
• Low exchange fees
• Search first option
• New exchange online option
For more information, call Trading Places'
Exchange at 800-365-7617

AT the bottom of the page, in very fine print (words highlighted by me):

Condo Vacation Getaway Terms and Conditions
CCondo Vacation Getaway offers are provided by Worldwide Vacation & Travel Inc. (WVT), a Florida corporation with a principal place of business at 9995 S.W. 88th Street, Miami, Florida 33176-1720, on behalf of Interval International, Inc., a Florida corporation with a principal place of business at 6262 Sunset Drive, Miami, Florida 33143.

So now we see an alternate exchange company (TPI) marketing weeks through an outlet that was (and may still be) an RCI company (Gov.Arm.com) on behalf of I.I. :crash:
 

Carolinian

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II has been in the rental business, too, but in a far more restrained way than RCI. If RCI's ''settlement'' goes through, it will be a green light to II to do more, and we can expect that to happen.

As to TPI, their members need to rattle their cage about whether they are or will put their own deposits into this rental program. This question should really be raised in an Ask TPI forum, but individual pointed questions sent to TPI are important, too.

I recall the demise of DAE's old Swiss office, which was a franchise. They were caught renting exchange deposits to the general public and were kicked out of DAE for doing it. We need to reward exchange companies with that type of integrity, while expsoing to as many fellow timesharers as possible the slimeballs which rent out our exchange deposits to the general public,



I just received a glossy Email ad from Gov.Arm.com --Government and Armed Forces Travel Cooperative. As many long-time TUG members know, they have been around for years renting timeshare units from RCI-affiliated resorts, at low prices. Most of their inventory consisted of off season weeks at mediocre resorts--the type of weeks that would be vailable as "Last Call" on RCI.

In 2003 I called and asked how I could become a member. The lady asked if I or any member of my family was active in or retired from the military or if any of us were acive or retired city, state, federal or local government workers. I replied, "Yes." She said "great" and immediatly gave me a membership number, asking absolutely nothing about where I had worked. I booked a last minute deal because I wanted to be with an elderly family member who was in a hospital in Florida. (I live in NY). RCI said there was nothing available, yet I received an RCI confirmation by mail from Gov.Arm.

I shared this information with members of our NY owners group and many of them joined and booked weeks with no questions asked about their eligibility.

Fast forward to the Email I received today. They have a special offer for timeshare owners.

"Plan ahead and be rewarded. If you deposit your week with Trading Places, GovArm's preferred exchange company by February 1, 2010 you'll receive a Bonus Week. Travel to your choice of hundreds of resort destinations, based on availability.
You have a CHOICE in EXCHANGE Companies!
Why Trading Places?
• No annual membership fees
• Low exchange fees
• Search first option
• New exchange online option
For more information, call Trading Places'
Exchange at 800-365-7617

AT the bottom of the page, in very fine print (words highlighted by me):

Condo Vacation Getaway Terms and Conditions
CCondo Vacation Getaway offers are provided by Worldwide Vacation & Travel Inc. (WVT), a Florida corporation with a principal place of business at 9995 S.W. 88th Street, Miami, Florida 33176-1720, on behalf of Interval International, Inc., a Florida corporation with a principal place of business at 6262 Sunset Drive, Miami, Florida 33143.

So now we see an alternate exchange company (TPI) marketing weeks through an outlet that was (and may still be) an RCI company (Gov.Arm.com) on behalf of I.I. :crash:
 
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