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Trouble - Marriott Grand Residence Tahoe [Management Agreement in Jeopardy?]

SueDonJ

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This is a huge stretch. They never mentioned that non owners should not participate in the discussion but you assume that is what they meant? Huh? Nothing in that post implied that they only wanted owners to discuss this issue. Some of the people mentioned have been strident MVC defenders on every issue. They made it clear that they wanted to know the backgrounds of those posters.
But as you keep reading you'll see that the exchange led as expected to the insinuation that Marriott employs certain TUG posters so that they can pepper TUG with mis/disinformation.
 

jshriber

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Ah. Now we're finally here at the ages-old TUGism that anybody who seeks/finds justification for the actions of a timeshare developer/manager must be employed in some capacity by that developer/manager. Because we all know that the developer/manager is always wrong and the owners are always right, I guess?
I don’t think it is a question of right and wrong. It is having different objectives. I do not believe there was any disinformation - great information thanks to everyone! It is just good to know going in about bias - especially when you are digging to get to the heart of an issue. If you know incentive you know bias.
 
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SueDonJ

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I don’t think it is a question of right and wrong. It is having different objectives. I do not believe there was any disinformation - great information thanks to everyone! It is just good to know going in about bias.
So anybody and everybody who doesn't own at GRC but can understand and explain Marriott's perspective in any of these matters is biased in favor of Marriott, because presumably they are employed in some capacity by Marriott?
 

wuv pooh

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The reserve number does not need to be 100 percent accurate (it is an estimate). I would rather carry a low reserve number - keep the money carried in my account than in a third party reserve. Financially it is better to pay a special assessment for capex for a budget line item that is highly scrutinized than have it be in an allowance slush fund with less oversight.
I disagree 100% with this. From an owner perspective I want people who are financially stable and who pay in advance so that there is no need to come after me for a special assessment that less stable people will default on. There is a big difference between me personally and me as one of thousands of owners.
 

SueDonJ

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I disagree 100% with this. From an owner perspective I want people who are financially stable and who pay in advance so that there is no need to come after me for a special assessment that less stable people will default on. There is a big difference between me personally and me as one of thousands of owners.
The only exception IMO is with Special Assessments for one-off events like hurricanes, fires, etc ...

My resorts have been hit with SA's following hurricanes and in talking about those in TUG threads, many owners indicated that they wouldn't object to Reserve monies being collected and held for similar future events. I don't want any part of Marriott or a resort Board sitting on Reserves slated only for an event which timing and impacts/costs can't be predicted.
 

Hindsite

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It is just good to know going in about bias - especially when you are digging to get to the heart of an issue. If you know incentive you know bias.
Ok, so now we are getting to some of your actual interests, but interestingly you dodged my question, so what does that tell me about who you are and your motives?

I can confirm that I have bias towards MVC. I did, on purpose, buy ownership into the MVC system, at various properties (not GRC Tahoe) and I, on purpose, verify for myself that those ownerships are delivering what I need from them. I have, on purpose, retained that ownership for more than 20 years and share my experience that, for my ownership, I do not see evidence that there is some form of corporate controlling mind that acts against the interests of owners in general.

If you have an evidence that there is local or widespread, owner harming actions by MVC individual or corporations, then please, please do set out that case and pursue it with rigour. There are examples where Owner boards do hold MVC management to account, some make it to public view, others do not. I see enough formal and informal data from my ownerships to have be confident in this. Personally I don't wait around for owner boards, whoever they are made up of, to look after my interests. I take action and make representation myself, and find that reasonably effective. Not least of all because there is no guarantee that "independent" board members share my perspective or interests at all. My view is that if you expect a bunch of strangers, wherever they come from, to look after your "interests" you are setting yourself up for disappointment.

I have no idea how you would describe my "incentive" and therefore understand my "bias". So please do explain....
 

jshriber

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I disagree 100% with this. From an owner perspective I want people who are financially stable and who pay in advance so that there is no need to come after me for a special assessment that less stable people will default on. There is a big difference between me personally and me as one of thousands of owners.
I would be surprised if you disagreed 100 percent with this. The reserve allowance is a best guess. If you owned a true fractional with four others - would you want to pay for your new roof up to 20 years in advance or just pay your portion when you are ready for a roof? Now as ownership gets broader to your point - it makes more sense to have the allowance but herein lies the problem…with the allowance you also lose some visibility as an individual owner. This is my preference but not industry standard - usually special assessment are for unforeseen events.
 

jshriber

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Ok, so now we are getting to some of your actual interests, but interestingly you dodged my question, so what does that tell me about who you are and your motives?

I can confirm that I have bias towards MVC. I did, on purpose, buy ownership into the MVC system, at various properties (not GRC Tahoe) and I, on purpose, verify for myself that those ownerships are delivering what I need from them. I have, on purpose, retained that ownership for more than 20 years and share my experience that, for my ownership, I do not see evidence that there is some form of corporate controlling mind that acts against the interests of owners in general.

If you have an evidence that there is local or widespread, owner harming actions by MVC individual or corporations, then please, please do set out that case and pursue it with rigour. There are examples where Owner boards do hold MVC management to account, some make it to public view, others do not. I see enough formal and informal data from my ownerships to have be confident in this. Personally I don't wait around for owner boards, whoever they are made up of, to look after my interests. I take action and make representation myself, and find that reasonably effective. Not least of all because there is no guarantee that "independent" board members share my perspective or interests at all. My view is that if you expect a bunch of strangers, wherever they come from, to look after your "interests" you are setting yourself up for disappointment.

I have no idea how you would describe my "incentive" and therefore understand my "bias". So please do explain....
I think I answered the question. You asked me why I asked about your Marriott affiliation past and present? I think I said that I asked this because I believe understanding bias in a discussion is important. I realize now that this is some kind of off limits sacred cow question not allowed to be asked. I do not feel like you responded - I do not know if you have ever been paid by Marriott in any capacity. I do not expect that you will answer this question. I have never received a paycheck from Marriott. It is ok for us to say that we have a difference of opinion on whether understanding bias in a conversation is important. We should both feel ok that the other person has a right to a different opinion.
 

jshriber

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So anybody and everybody who doesn't own at GRC but can understand and explain Marriott's perspective in any of these matters is biased in favor of Marriott, because presumably they are employed in some capacity by Marriott?
I did not say this at all!
 

jshriber

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The only exception IMO is with Special Assessments for one-off events like hurricanes, fires, etc ...

My resorts have been hit with SA's following hurricanes and in talking about those in TUG threads, many owners indicated that they wouldn't object to Reserve monies being collected and held for similar future events. I don't want any part of Marriott or a resort Board sitting on Reserves slated only for an event which timing and impacts/costs can't be predicted.
I agree most people don’t like special assessments which are usually but not always for surprises. I personally would rather not pay a decade in advance for something just like I don’t want Uncle Sam to make a return on my tax money until it is due. But I am strange in this way - the best practice is a right- sized allowance.
 
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jshriber

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I did not say this at all!
Have I entered an alternate universe on this board? It is not a hard concept to understand that different constituencies have different bias/objectives. Now you could maybe argue an owner and paid Marriott employee both have the same objective and skin in the game. Then why not just come clean with your background? If anything it might give you credibility because of your experience. This has nothing to do with the information which is being shared which is great and I have learned a lot. Everyone - owners, non-owners, board members, Marriott employees, non - Marriott employees should be able to share their opinion.
 
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Eric B

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I confess! I get paid by MVW to attend sales presentations/owners updates at Marriott, Sheraton, and Westin resorts. I am similarly compensated by Hilton Grand Vacations and Travel & Leisure. I nevertheless strive to maintain neutrality in what I post.

Oh, almost forgot, I have contractual obligations with them, too. None of those are for labor, services, or other things of value from me accept my maintenance and associated fees.

:cool:
 

jshriber

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But as you keep reading you'll see that the exchange led as expected to the insinuation that Marriott employs certain TUG posters so that they can pepper TUG with mis/disinformation.
I said nothing about misinformation/ disinformation. I will try hard not to put words in your mouth - I would appreciate it if you could do the same for me. As I said many times the information has been great and I believe accurate. I appreciate the perspectives.
 

Fasttr

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Why must so many conversations be based on putting others down? I am a real person!!! I will try my best to be respectful of you.
How was I putting you down. i was just pointing out that you quoted yourself….and then you began to argue… presumably with your own post. I thought perhaps you quoted the wrong post and was giving you a heads up so that you could correct it. But thanks for attempting to put me down.
 

jshriber

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How was I putting you down. i was just pointing out that you quoted yourself….and then you began to argue… presumably with your own post. I thought perhaps you quoted the wrong post and was giving you a heads up so that you could correct it. But thanks for attempting to put me down.
Maybe I took your reply out of context I cannot say only you would know the intent. It makes no sense to me that there is a totally off limits sacred cow question that you cannot ask if someone has or is employed by Marriott on this board. Why not just answer the question? There is all this weirdness around the question with a lot of malintent assigned to the questioner. I suppose this is some unwritten tug policy or something? I like to know people’s backgrounds. It makes me suspicious that this question seems to rile so many feathers. I feel like it has been beaten to death now. I realize I am in a different culture here and I am in search of friendly pastures. I wish everyone well.
 

Dean

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As I said much earlier in this thread, while the owners and potential owners there have a more immediate interest in the outcomes here, we all have a vested interest in the outcome and process as well. To me this will be a measure of MVC and our willingness to continue to put our vacations in their hands and for many of us, related to the trust components. And for owners there, it'll serve as a yard stick to decide if this is the right direction for their BOD. I do find it insulting to suggest that long term posters here might be paid lackey's (my words). No one likes higher fees but it's clear that at least part of the issue here is the BOD poor decision making in forecasting future costs/needs. I'm sure there's plenty of blame to go around on both sides but NONE of us will ever have the full picture of the specifics and motivations involved.
 

dioxide45

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I would be surprised if you disagreed 100 percent with this. The reserve allowance is a best guess. If you owned a true fractional with four others - would you want to pay for your new roof up to 20 years in advance or just pay your portion when you are ready for a roof? Now as ownership gets broader to your point - it makes more sense to have the allowance but herein lies the problem…with the allowance you also lose some visibility as an individual owner. This is my preference but not industry standard - usually special assessment are for unforeseen events.
You don't really pay for the new roof 20 years in advance. You pay for 5% of it 20 years in advance, then another 5% 19 years in advance, another 5% 18 years out. You get the idea. This is the best way to spread costs across all owners. Why should someone who sells the year before the roof gets put on not also have to pay for that roof while the person buying the year of the roof replacement is covering the costs of the past 20 years? It seems you would prefer to defer the costs so someone else has to pay for them down the road and not you because you might sell before then?
 

wuv pooh

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Maybe I took your reply out of context I cannot say only you would know the intent. It makes no sense to me that there is a totally off limits sacred cow question that you cannot ask if someone has or is employed by Marriott on this board. Why not just answer the question? There is all this weirdness around the question with a lot of malintent assigned to the questioner. I suppose this is some unwritten tug policy or something? I like to know people’s backgrounds. It makes me suspicious that this question seems to rile so many feathers. I feel like it has been beaten to death now. I realize I am in a different culture here and I am in search of friendly pastures. I wish everyone well.
You are missing the point. If you look at the thread you will see that you did indeed quote yourself and then speak critically of yourself saying that you had entered an alternate universe. They were just pointing out politely that you may want to edit that if that was not your intent.

It is not a sacred cow question, just irrelevant. To say that people are biased and then ask if they are being paid by Marriott will be viewed negatively by most people. Marriott does not allow their employees to participate in the forum in any official manner and I doubt any owners who also work for Marriott would disclose that for fear of losing their job for violating corporate policy, even if they were speaking their own opinions.

There are many legitimate things to criticize Marriott for - their technology competence, restrictions on guests or renting, their sales practices, etc. The board tends to not respond favorably to customer service rants where the poster is not totally honest with what happened, accusations that Marriott is stealing inventory, Marriott is keeping the best inventory for rentals, etc. No one ever provides any evidence of this malfeasance, so it is dismissed as conspiracy thinking. People here are educated in Marriot and we all got involved in the system despite the deck being stacked in the favor of Marriott. I realize I could potentially "save" 20% on my maintenance fee if my BOD ended the contract with Marriott, but I believe I would lose a lot more value. Pennywise pound foolish. GRC is a little different because some people purchased as an alternative to a second home and see little value in Marriott, trading, or the system. That is something the GRC owners will work out.
 

Hindsite

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I do not know if you have ever been paid by Marriott in any capacity. I do not expect that you will answer this question.
I got a gift card for $200 for attending a sales presentation at Canyon Villas once, other than that nothing. I took the cash bribe instead of the Bonvoy points as I like the Pina Coladas they serve at the pool bar there.

Are you OK now that I'm not some MVW corporate spy and I'm just an owner who has a view that they share based on their experience and knowledge?

As I said earlier, MVW leadership would be delighted if they had as much control over their employees as some people seem to believe. Thankfully for owners they don't, and decent people make fair and good decisions day in and day out to keep our resorts the fantastic places they are to vacation.
 

ocdb8r

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GOSH! I take a couple of days off reading TUG and I miss a lot....lots of good/interesting conversation in the last couple of pages.


Hello everyone,
I still have one question. The thing you do before you go into any meeting room for a business meeting (virtual or not) is ask who is going to be at the meeting? Lesliedet, ocdbr and Hindsite are you owners at GRC? What is your full and exact affiliation with all of Marriott’s entities past and present? I am an owner and I apologize for letting everyone know of my background in such a bold way several pages ago.
I started this thread as I was a GRC Fractional owner when the notice from MVC came out regarding the dispute they were having about the budget. At that time I had already listed my fractional ownership for sale as we just found ourselves with way more points/weeks than we needed. I disclosed somewhere in this thread that my ownership had eventually sold (and thus I stopped getting any of the updates from the Board or MVC on what was going on). I am still an owner at other MVC (and Vistana and Hilton) resorts, hence my continued general interest.

I think at times I come off as "pro developer" because there's a wider tendency to blame the developer/manager for any problems, expenses....etc. and I find myself playing the devil's advocate role. I am a lawyer by trade, have served on HOAs and am very heavy in the corporate governance space. That doesn't always give me specialize experience or knowledge of these discussions, but what it has done is led me to believe a few things (whether these are right or wrong is up for debate):
  • Developers/managers DO want to act in the best interests of owners. They want happy owners as happy customers;
  • I do not believe there is some nefarious mandate by developers to "control" the HOA boards and manipulate them for self benefit - if I am honest, I have yet to work with/for a large corporation that could execute something of that level of complexity;
  • In my experience, developer/managers do act in a way that advocates for the "brand standard" and overall "experience" for their resorts....and sometimes, maybe often, that is at "whatever it costs" sort of mentality. However, I think how that plays out is likely much more down to the individuals in different management positions - some thrive on exploiting cost efficiencies to free up budget for savings or for use elsewhere....others simply want to throw money at problems. However, to me this is very different from the proposition that there is a corporate wide directive to bilk resorts;
  • The squeaky wheel gets the oil - what I mean by that is that while as owners we all likely want to minimize our annual maintenance fees, I think in most cases the majority would like to retain the "brand name" manager and "brand standards" even if it does result in some extra cost....but, they are in many cases the quiet majority and the louder people who are outraged or want a change, are the ones that are talked about (her on TUG, for example).
 

Eric B

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Yes I agree - but it would be good to know if the person responding is being bankrolled by Marriott - you are not getting the objective insight you seek.
BTW, insight is never objective. Insight is generally if not always based on experience and intuition and is subjective. The objective information in this circumstance would be things like how much something cost last year and in the past.
 

jshriber

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GOSH! I take a couple of days off reading TUG and I miss a lot....lots of good/interesting conversation in the last couple of pages.



I started this thread as I was a GRC Fractional owner when the notice from MVC came out regarding the dispute they were having about the budget. At that time I had already listed my fractional ownership for sale as we just found ourselves with way more points/weeks than we needed. I disclosed somewhere in this thread that my ownership had eventually sold (and thus I stopped getting any of the updates from the Board or MVC on what was going on). I am still an owner at other MVC (and Vistana and Hilton) resorts, hence my continued general interest.

I think at times I come off as "pro developer" because there's a wider tendency to blame the developer/manager for any problems, expenses....etc. and I find myself playing the devil's advocate role. I am a lawyer by trade, have served on HOAs and am very heavy in the corporate governance space. That doesn't always give me specialize experience or knowledge of these discussions, but what it has done is led me to believe a few things (whether these are right or wrong is up for debate):
  • Developers/managers DO want to act in the best interests of owners. They want happy owners as happy customers;
  • I do not believe there is some nefarious mandate by developers to "control" the HOA boards and manipulate them for self benefit - if I am honest, I have yet to work with/for a large corporation that could execute something of that level of complexity;
  • In my experience, developer/managers do act in a way that advocates for the "brand standard" and overall "experience" for their resorts....and sometimes, maybe often, that is at "whatever it costs" sort of mentality. However, I think how that plays out is likely much more down to the individuals in different management positions - some thrive on exploiting cost efficiencies to free up budget for savings or for use elsewhere....others simply want to throw money at problems. However, to me this is very different from the proposition that there is a corporate wide directive to bilk resorts;
  • The squeaky wheel gets the oil - what I mean by that is that while as owners we all likely want to minimize our annual maintenance fees, I think in most cases the majority would like to retain the "brand name" manager and "brand standards" even if it does result in some extra cost....but, they are in many cases the quiet majority and the louder people who are outraged or want a change, are the ones that are talked about (her on TUG, for example).
Why do you think I am a woman? That is messed up! I noticed you still did not answer the question about ever being paid by Marriott but that is ok. By the way, I like Marriott too - just believe they need a watchdog.
 
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