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Trading Places International - Need problem resolution

sjuhawk_jd

TUG Member
Joined
Dec 7, 2005
Messages
1,659
Reaction score
10
Location
Philadelphia
I am having problems with a certain supervisor at the Trading places international. Basically, one of my fixed week at a TPI resort (seaside in Mrytle Beach) in a 3 bedroom condo during summer got converted into a 1 bedroom by them without notifying me. I had a renter lined up for the week and than I found out that due to some mistake (not mine), I only had a reservation in a 1 bedroom. This was not an exchange. A supervisor has not returned my calls for 3 months now and I only speak to a low level person who just does not know what to do and she leaves an email for the supervisor to contact me. I am playing this game for 3 months now. I need to write a letter to some type of Big boss to get their attention if possible. Any other ideas to escalate this?
 

cali-gal

TUG Member
Joined
Jan 13, 2009
Messages
157
Reaction score
40
Location
Southern California
Resorts Owned
Marriott Maui Ocean Club, Ka'anapali Beach Club (Diamond)
I follow a consumer/travel advocate called Chris Elliott (elliott.org) You might want to consider checking him out, or use the community users forum (http://elliott.org/forum/). You may find the help you need there.
 

vacationhopeful

TUG Review Crew: Rookie
TUG Member
Joined
Sep 11, 2007
Messages
12,760
Reaction score
1,699
Location
Northeast USA
I am having problems with a certain supervisor at the Trading places international. Basically, one of my fixed week at a TPI resort (seaside in Mrytle Beach) in a 3 bedroom condo during summer got converted into a 1 bedroom by them without notifying me. I had a renter lined up for the week and than I found out that due to some mistake (not mine), I only had a reservation in a 1 bedroom. This was not an exchange. A supervisor has not returned my calls for 3 months now and I only speak to a low level person who just does not know what to do and she leaves an email for the supervisor to contact me. I am playing this game for 3 months now. I need to write a letter to some type of Big boss to get their attention if possible. Any other ideas to escalate this?

Got your deed and MF invoice?

Send copies Certified Mail Return Receipt to both the Resort Manager and the President of the Board of Directors (mail regular mail to the other board members).

That info should be on their website ... or have someone else call the resort (from a different number and/or area code).

Demand USAGE of YOUR OWNERSHIP ... the certified mail letters put them on NOTICE they will be personally responsible for ANY and ALL damages. You do not have to mention WHAT you are doing with your units ... it is NONE of their business.

If you have prior YEARS MFs invoice ... include them for several years.

Just my layman's opinion ... you should have that all documented in your life.

Good luck .. something is FUNNY.
 

tschwa2

TUG Review Crew: Veteran
TUG Member
Joined
Dec 19, 2008
Messages
16,077
Reaction score
4,721
Location
Maryland
Resorts Owned
A few in S and VA, a single resort in NC, MD, PA, and UT, plus Jamaica and the Bahamas
Any luck? I got my letter from Seaside saying that they are going with Capital Resorts for their management company starting October 1.
 
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