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The 'need' to buy a retail trust

yodaDaenerys

Tug Review Crew
TUG Member
Joined
Dec 13, 2022
Messages
330
Reaction score
213
Location
Motown
Resorts Owned
HGVC Parc Soleil
Craigendarroch Lodges
HGVMax / DEX EU / RCI
Owner's update report, Tuscany Village, Orlando

We are HGVC deed owners in HGVMax. Sebastian was pleasant and showed us a bunch of stuff we didn't know about. It wasn't made clear until the end, but all the interesting stuff was only available to Trust owners - I guess I shouldn't be surprised.

We were also told that many of the features shown were available to us under a trial period ending in August. We were never informed of this. New RCI features (at least new to us - we've never used RCI) were interesting including:
- no point deposit fee,
- no open ended search (or something like that) required anymore, since first availability is shown for number of nights selected, from 2 - 13 nights.
- many other new Hilton programs beyond regular Hilton chains we are used to seeing.

Our offer was initially $40k for 5,500 Trust points EOY, amazingly came down to $13k after our first 'no'. It was presented as $692 MF, but upon questioning it came out this was $692x2. We spoke with another owner at the pool last night that bought that package and they were not under the impression is was x2 (paid annually), but points only EOY - very deceptive. Takes $MF/pt to 0.25 instead 0f closer to 0.13.

Upon our first greeting we explained to Sebastian our last update experience ended abruptly/rudely (we didn't buy then either), and he said that was really in bad taste. Well, that's how this update ended too - we didn't buy, and he didn't come back to say goodbye. Must be a policy, but I just find it rude. So, as many here have speculated, the trust offerings will now be the only way to get the 'must have' features (you won't have access to, unless you buy a retail trust). He also said that Marriott was taking away program privileges from resale deed owners, implying that the same would happen to Hilton resale deed owners. This came up as things unwound near the end (way past our 60 minute timer, which we allowed), and I said we don't really feel the need for more points, and if we do expand it will be via a resale deed purchase.
 
nothing surprising here. in the 3 hgvc updates we've done, they are the sweetest most friendly people you've ever met. then when you don't buy they are embittered, cold as ice, practically accuse you of starving their dog.
 
You really shouldn't believe anything they say, it was all lies. How would they know what Marriott is doing.

Stop going to these updates.
 
You really shouldn't believe anything they say, it was all lies. How would they know what Marriott is doing.

Stop going to these updates.
i know many don't think the perks are worth wasting their vacation time, but obviously i think they are. and to be clear, i'm not complaining with my 'report' above, but sharing the latest tactics so others that want to endure the pain will be aware going in.

in a related FB group someone replied to my comments saying they were told the same thing about the 'new features' that are out on a trial basis, but they were only for deeded owners (since they were already trust owners).
 
He also said that Marriott was taking away program privileges from resale deed owners...
It is more accurate to say that Marriott never gave program privileges to resale owners....nothing has changed since 2010 when the MVCI Destination Points program was introduced. Resale buyers of weeks and resale buyers of points still have the same privileges they always had.
 
It is more accurate to say that Marriott never gave program privileges to resale owners....nothing has changed since 2010 when the MVCI Destination Points program was introduced. Resale buyers of weeks and resale buyers of points still have the same privileges they always had.
The only thing they can take away from Marriott resale deeds bought after 2010 is the Marriott advantage in Interval International. Resale deeds bought before 2010 could be marginalized by limiting the points each deed is allocated. Vistana resale deeds can be limited, but any of these limitations would drop the amount of quality weeks available in the respective systems.
 
i know many don't think the perks are worth wasting their vacation time, but obviously i think they are. and to be clear, i'm not complaining with my 'report' above, but sharing the latest tactics so others that want to endure the pain will be aware going in.

in a related FB group someone replied to my comments saying they were told the same thing about the 'new features' that are out on a trial basis, but they were only for deeded owners (since they were already trust owners).
So you have never used the RCI portal but you think it's interesting to deposit for free.

OGS ongoing searches get the good deposits as soon as they load, and you can set them up for free with HGVC portal, no need to deposit. Max is a big bag of nothing, sorry you feel it's worth something and bought into it.
 
So you have never used the RCI portal but you think it's interesting to deposit for free.

OGS ongoing searches get the good deposits as soon as they load, and you can set them up for free with HGVC portal, no need to deposit. Max is a big bag of nothing, sorry you feel it's worth something and bought into it.
i think you are not understanding where i am in the program. i've had MAX since just before it was rolled out, and I regret buying into it. it's not worth nothing, but it's also not worth what i paid for it. at the time i wasn't aware of the resale market.

the rep was likely replying to my comment about not using RCI, to show the value i am missing there, and he had some pre-selected searches that were really good deals that i would never have found, since i never look. e.g. looking at rooms in turkey for 10K HH pointe per night. the exchange rate in turkey is EXTREMELY favorable to USD, so of course that's the 'random' example he selected to show the value of HH points.

my main take away today is that the 'new thing' you need to get to have maximum benefit is a trust - at least that's the story they're telling. but yea, mostly lies or half truths.
 
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my main take away today is that the 'new thing' you need to get to have maximum benefit is a trust
Really the “new” thing from a salesperson perspective will always be to buy something.
 
Really the “new” thing from a salesperson perspective will always be to buy something.
i guess it should come as no surprise; that's their job, and i'd imagine their compensation is heavily commission based. but up until the last 5 minutes of the meeting sebastian acknowledged that folks will not buy every time, while also claiming he has a 90% close rate. this puts us in the lower 10%, i suppose.
 
while also claiming he has a 90% close rate. this puts us in the lower 10%, i suppose.
Wow, and did you believe that statement? I believe the average closure rate from the HVC investor earnings call is less than 10% (if I remember correctly)
 
i guess it should come as no surprise; that's their job, and i'd imagine their compensation is heavily commission based. but up until the last 5 minutes of the meeting sebastian acknowledged that folks will not buy every time, while also claiming he has a 90% close rate. this puts us in the lower 10%, i suppose.
A 9 in 10 close rate ? :LOL: Sebastian is full of crap. There will always be a reason you need to buy the thing that they are selling that day and now it seems to be the Diamond Trust point product. They have loads of inventory and big margins on it, so they want to sell it. There will also be reasons why what you own just isn't as good as what they are selling today. Most of everything they say is simply not true, fabrications or flat out lies. You can't take much of it all that seriously.
 
Wow, and did you believe that statement? I believe the average closure rate from the HVC investor earnings call is less than 10% (if I remember correctly)
maybe he actually meant a 90% loss of sale rate, and it was just a slip of the tongue.

i really didn't evaluate it for truthfulness, i just thought, "so what, i'm not stupid."
 
maybe he actually meant a 90% loss of sale rate, and it was just a slip of the tongue.

i really didn't evaluate it for truthfulness, i just thought, "so what, i'm not stupid."
No, that sounds like something a sales rep would say. He’s trying to say 90% of my clients buy so it must be a good deal and you should too.
 
interesting stuff was only available to Trust owners
we don't do updates. I can't imagine researching that stuff but it sounds like a bunch of phony threats and enticements to get you to do one thing:
Open Your Wallet TODAY!
It's always something. If it's not this, it is that ... -Emily
 
I would never tell them that.
If you do, they feel like they can say anything, knowing you have no idea what they are talking about and don't have enough context to remember it clearly.
eggs-actly what happened! but since you don't do updates, you can never say anything that they can take advantage of! lol.

now that i'm retired, my vacation time isn't so precious to me that i can't blow an hour or more listening to them in exchange for a nice night out and some free HH points. every day is a vacation day now, just the location changes.

i honestly tell them at the end i doubt i'll ever upgrade again, and i share details about the value of resale in the meetings. however, they keep inviting me back. go figure...
 
i guess it should come as no surprise; that's their job, and i'd imagine their compensation is heavily commission based. but up until the last 5 minutes of the meeting sebastian acknowledged that folks will not buy every time, while also claiming he has a 90% close rate. this puts us in the lower 10%, i suppose.

Congratulations!
 
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