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The darn HGVC website has me figuring out the meaning of crazy on 01/15/2024.

jp10558

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I still maintain a big problem is web programmers always going for the minimum viable product to launch and the fixing it slowly afterwards. Well, that and restarting from scratch every time there's a major upgrade. And management not insisting that there be a checklist of KNOWN potential issues to be worked on and tested before launch.

I still remember when at work we updated from a somewhat dated command line system that read in a CSV to make accounts (i.e. using CSV as an API basically) to a shiny new web one. I told the programmer there were data sanatization concerns and showed the source to the existing system that showed all the logic and checks that we'd worked out over the last 10 years or so. Does the programmer use any of those or ask for clarification on what checks were needed (or review the documentation)? Nope - we got to spend the next 6 months re-finding all the issues from scratch and convincing the programmer to fix them in the new system.

I'm not going to comment on the management decision to go from an older system but one that no less than 4 or 5 people in the IT department could debug, update, and deploy changes to over to the web one that as far as I can tell, one person, the programmer, can edit or fix so there's LOTS of waiting for anything cause they're working on other stuff most of the time.

Anyway, there are benefits to being web based (less training needed to use it), I just think we should have been able to use the existing logic or at least gotchas rather than ignore that and figure out from scratch.

But I wouldn't be surprised if that's what's happening - there's no info from the existing systems getting to the creators of the new systems, so all the edge cases etc get to be re-found out! What fun!
 

brp

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There have been issues with point shuffling where the days that are needed to shuffle never show up but are seen in a new reservation. That has happened to me and luckily enough, CS was able to move those days back into my reservation. bHC has been around for how long and they are still taking points out of the wrong bucket?
We shuffle points regularly and I've never had a problem online. I don't doubt that it happens, just haven't seen it yet. And I get to choose buckets when multiple buckets are in play. So, for me, even this stuff pretty much just works. Hence my somewhat Pollyanna view on the website.

As a software guy for my career heavily involved in both development and QA, I'll throw out the oft-heard comment when QA folks try to reproduce an issue:
Works on my machine... :)

Cheers.
 

letsgobobby

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We shuffle points regularly and I've never had a problem online. I don't doubt that it happens, just haven't seen it yet. And I get to choose buckets when multiple buckets are in play. So, for me, even this stuff pretty much just works. Hence my somewhat Pollyanna view on the website.

As a software guy for my career heavily involved in both development and QA, I'll throw out the oft-heard comment when QA folks try to reproduce an issue:
Works on my machine... :)

Cheers.
it simply would not work for me; over and over it kept making me use my 26 club points over existing 25 club points. i couldn't dummy book the 26 points in 26 because it's not 26 club season yet.

in the end i had to cancel my entire reservation, hope and pray it didn't get gobbled up, then rebook. and that worked. but i wish i didn't have to do that.
 

Lodemia

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You can tell this entire system is built on an old monolithic backend due to the inherent problems they have whenever they do an IT release. It's run by an old school IT team, for sure, and that's why they can't quickly adapt and fix things.
 
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GT75

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You can tell this entire system is built on an old monolithic backend system due to the inherent problems they have whenever they do an IT release.
You can certainly be correct. I know that HGVC/HC and HVC/DRI are on different software platforms. I wish I could remember the names of each platform.
 

dayooper

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Honestly, I believe at some point there will be no more Legacy and everyone will be Max. It will be too difficult for IT to keep up with everything.
 

dayooper

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You can tell this entire system is built on an old monolithic backend due to the inherent problems they have whenever they do an IT release. It's run by an old school IT team, for sure, and that's why they can't quickly adapt and fix things.
I also believe they are understaffed. Too much for the few that are there.
 

letsgobobby

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now it says:


Name: xxxxxx
Address: xxxxx
Country: UNITED STATES
Email: xxxxxx.COM
ACCOUNT INFORMATION

Snapshot​

Member No.:xxxxxxx

NO ACCESS
We have no active membership or ownership for the credentials you supplied.
 

brp

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now it says:


Name: xxxxxx
Address: xxxxx
Country: UNITED STATES
Email: xxxxxx.COM
ACCOUNT INFORMATION

Snapshot​

Member No.:xxxxxxx

NO ACCESS
We have no active membership or ownership for the credentials you supplied.
This happened to me last week during one evening. It went away the next morning.

FYI, this just happened again. I cleared cookies for the HGVC site and then it worked.

Cheers.
 
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GT75

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The HGVC website is unavailable this morning for system maintenance.
 

brp

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The HGVC website is unavailable this morning for system maintenance.
And back up. Definitely in flux lately.

Cheers.
 

JohnnyO

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I've said it many times: I have never seen an industry with such bad IT as TSs. The industry. The first time someone showed me RCIs site a long long time ago, I thought it was unbelievably bad, so bad, it can't be by incompetence alone. I posit that RCI infected the entire industry.
Maybe #1 thing keeping me from adding more TS wks and trying to RCI them is I can't imagine adding thta aggravation to my life
Back in the day ... RCI weeks system was so "bad" that if one knew what they were doing you could exchange a total dog into a premier resort with ease. I miss those days. Still possible but not as easy now after they shifted from weeks to points.
 

letsgobobby

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I don’t know what’s going on; I suspect a devious psychological experiment.
 
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