SVO Management

[StarwoodCanadafan]

Totally agree..

Still trying to speak with Starwood mgmt. Will communicate here if I am able to.

If Starwood had given advance warning to some, then this is just another example of poor communication within the company and with their customers. A change in program is a powerful sales tool to move people off the fence about purchases. The fact that several have posted here that this information was not used tells me that not even the sales force had complete and accurate information about the changes and sales have been lost in both the short term but especially so in the long term.

 

[Joshadelic]

Good luck getting in touch with anyone. I PM'd StarwoodLurker over on FT the other day - practically begging him to use whatever power or influence he may have to get someone, anyone at Starwood VO to actually have a two-way conversation with us. This was several days ago and, of course, he didn't write back to me.

 

[DeniseM]

Good luck getting in touch with anyone. I PM'd StarwoodLurker over on FT the other day - practically begging him to use whatever power or influence he may have to get someone, anyone at Starwood VO to actually have a two-way conversation with us. This was several days ago and, of course, he didn't write back to me.

The hotel division and the timeshare division are 2 separate entities, so Starwoodlurker has no reason to be interested in what happens on TUG or in the timeshare world. Several Tuggers have been told that it is against Starwood policy to communicate here on TUG. I wouldn't expect that to change in the near future....but I appreciate your enthusiasm!

 

[Joshadelic]

The hotel division and the timeshare division are 2 separate entities, so Starwoodlurker has no reason to be interested in what happens on TUG or in the timeshare world. Several Tuggers have been told that it is against Starwood policy to communicate here on TUG. I wouldn't expect that to change in the near future....but I appreciate your enthusiasm!

I was just hoping that on some sort of human-being type level that StarwoodLurker might be able do something...anything at all. I know they are two separate divisions. While clearly they either: a)have no desire to speak to us - or b)they are just complete cowards, I thought maybe StarwoodLurker could make them aware that those are really the last two possible scenarios and neither are very good for their reputation.

 

[Troopers]

I was just hoping that on some sort of human-being type level that StarwoodLurker might be able do something...anything at all.

Joshadelic, I'm with you 100%. See my post #2 on this thread and my other posts on the other threads.

 

[Troopers]

The hotel division and the timeshare division are 2 separate entities, so Starwoodlurker has no reason to be interested in what happens on TUG or in the timeshare world. Several Tuggers have been told that it is against Starwood policy to communicate here on TUG. I wouldn't expect that to change in the near future....but I appreciate your enthusiasm!

Haven't you been in a situation and was told "sorry, but I can't help you...it's against company policy.....it's out of my hands....there's nothing I can do to help you....blah blah blah"? But after pleading and begging and/or expaining the situation and/or politely asking what he/she can do, somehow and someway you ended up with what you asked for.

 

[DeniseM]

This is the thing - we know that Starwood reads these boards, so they are already well aware of our concerns and they just chose not to respond... Therefore, contacting someone in the hotel division is not likely to have any affect, when the Starwood TS division is already aware that Tuggers are frustrated with their lack of communication.

 

[SDKath]

I think it is always worth a try! Good that you have the patience and willingness to make 1000 phone calls, Serg, even if they all say "no, sorry." I have written a couple letters and sent some emails so I am barking up a tree too. Just not seeing much in the way of a response (well, I HAVE gotten a response -- "no, sorry" already but I am looking for a yes).

Katherine

 

[DeniseM]

Good point, Kath - and I've sent my emails and made calls too. I'm just sharing what we've done in the past - without much success, I'm not trying to discourage anyone who wants to contact Starwood. I do believe that over time it can have some results - look at the improvements that seem to be happening with customer service for resale owners who deposit with II. I do believe that is a direct result of owners discussing it here, contacting Starwood, and not accepting poor service.

But what I keep seeing here is that people seem to think that Starwood must not be getting the message, or surely they would respond....and I just don't believe that. The lack of good communication from Starwood is a choice they've made....it's not due to lack of owner input.