hypnotiq
TUG Member
Since I just did this, I simply paid what this years MF was for 2013. I was told if there was any difference, I'd receive a credit or a bill to my acct. 
Against my better judgment, Ill continue this circular conversation...:ignore:
There is a reason and a need to have both.![]()
Well designed systems will create more efficient means of doing common tasks while reducing the overall costs of support for that company. The rigidness is not in the computer. It's in the architect(s) who build the software. Great architects ask the right questions in order to build a system that uses logic to handle given scenarios.
For example. SVO spent 15 mins worth of a CSR's time between the email that was sent to me and the subsequent call I had to make to SVO. Something that could have easily been avoided and would have been unnecessary if they properly architected the website to handle it. Now extrapolate that out by all the calls that could have been solved the same way.
Owners and shareholders should be in favor of this because the less $ spent on CSR's handling easy situations that could have easily be solved by having a well architected website to handle the common tasks
:whoopie:
How do you arrive at this conclusion that they think that? Also, I would argue that full service == live person. Maybe to you that means a live person. To me, that means a fully functional website that allows me to do common tasks without having to pick up a phone to complete the task. Neither one of us is right or wrong.
However, from a cost standpoint, Starwood has a responsibility to its shareholders and owners to do things in a cost effective manner.
The bottom line with too many companies is that the website is an after thought and never well thought out. They throw it together after the fact and nurse it along because someone up top doesn't understand enough about what is needed and doesn't want to make the investment towards improving things. Higher up front cost will net longer term savings.![]()
At this time we are unable to complete your request. There are several reasons you might be receiving this message, and Owner Services will be happy to provide you with more information.
So to summarize and help people that are prepaying their next years MF, make sure that you talk to Starwood and confirm that they have made thet appropriate changes in the system to make it available for external exchange.![]()
Don't you love that personalized service you receive from calling to get accomplished what is otherwise available online for the rest of the world?
I vastly prefer to do business online, print out documentation, and be done with it. I find the Starwood Reps. to be very nice - but too chatty. When I want to take care of business, I don't want to discuss the weather, how my day is going, etc. But it's probably nice for people with no friends.![]()
deniseM, ... "I vastly prefer to do business online, print out documentation, and be done with it. I find the Starwood Reps. to be very nice - but too chatty. When I want to take care of business, I don't want to discuss the weather, how my day is going, etc. But it's probably nice for people with no friends."
In general, owners chatting or making small talk with a reservation agent on the phone indicates a warm and polite nature for the owner which would help with making (or keeping) friends.
Starwood knows that and hires personable people to provide service to owners. Sometimes, by nature, they inquire about the weather or how the day is going. I'm not annoyed or put off by that. But, I'm not you.
Those who consider themselves too busy to interact with actual people, IMO, can be the ones with the bigger problem.
However, being chatty or abrupt in a business situation doesn't mean mean that either type of person is bereft of friends. You paint with too broad a brush. Just my opinion. But, it differs from yours. Salty
I don't prefer telechat over posting.
But, overall, I think I prefer face to face interaction because it is easier to size up the person I am talking with that way. Agendas are harder to discern on the Internet and, because of the lack of responsibilty posting on the Internet allows, lies are more easily spun on BBS locations (one of which I moderate).
I'm truly sorry you are so busy that normal interaction with people during business transactions can make you irritated. To each his/her own! Salty
...while I was typing this post, I received an email from II saying my exchange was confirmed for KAN 9/7-9/14 (2bd) :whoopie: :whoopie:
Quoting then editing is really easy. I mean REALLY EASY.
You should save the reference info that you paid. (Perhaps ask for a confirmation in MSC.) I've had problems where Starwood "forgets" that I already prepaid the maintenance and doesn't credit it to the bill I receive at yearend. It would have been very easy to overpay and never know it.
I also would prefer that everyone use the quote function. In addition to displaying the quote in very readable fashion, it also provides an automatic link to the original post if someone wants to go back and read the full context.
I also would prefer that everyone use the quote function. In addition to displaying the quote in very readable fashion, it also provides an automatic link to the original post if someone wants to go back and read the full context.
Don't you love that personalized service you receive from calling to get accomplished what is otherwise available online for the rest of the world?
I also would prefer
that everyone
use the quote function.
In addition to
displaying the quote
n very readable fashion,
it also provides
an automatic link
to the original post
if someone
wants to
go back and read
I Agree, Quoting is important, it makes everything much more readablethe full context.
No rule on TUG says the Quote button has to be used to respond - just because it exists. Or, that any quote at all must be included in any response.