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Strike at HHV started today, 9/24

Tamaradarann said:
Emptying Trash is easy and simple. However, cleaning and making up a Timeshare or Hotel Room when someone leaves is not easy or simple. There is alot to do and at Hiltons a manager checks to make sure it is totally OK. If managers are doing the work do they know what needs to be done? (they may not be housekeeping managers they could manage other duties) Who is going to check their work?

Dishwashers not working is not a problem maintenance is not on strick just housekeeping and front desk.
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I feel if the people DOING the work is now the people that used to CHECK the work, the work should be done twice as good.

Can't check something you yourself don't know how to do. Thats the problem with "Hiring from outside" vs. "Hiring someone who has moved up in a company" then you're employing people who actually KNOW the job they're judging vs someone who maybe "went to school" and "In theory" can perform the work that's necessary.
 
Skyyblueplaya said:
I feel if the people DOING the work is now the people that used to CHECK the work, the work should be done twice as good.

Can't check something you yourself don't know how to do. Thats the problem with "Hiring from outside" vs. "Hiring someone who has moved up in a company" then you're employing people who actually KNOW the job they're judging vs someone who maybe "went to school" and "In theory" can perform the work that's necessary.
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Well first of all I can't agree with the statement that the people that check the work should be able to do the work twice as good as those that normally do the work. I am sure there are loads of trades people who would also disagree with that statement.

Second of all you don't need to know how to do things to look at them and say that you are satified with the outcome of the work. As an example if you have a plumbing leak and the plumber comes and fixes the leak you can check to make sure it is not longer leaking, but you don't need to be able to fix the leak yourself.

Finally the Hilton Hawaiian Village is huge with many workers and many managers. However, only the housekeeping and front desk workers are on strike, therefore, all manager hands are on deck to help out many of whom don't supervise the housekeepers or front desk personnel.
 
My statement would only make sense if the people who are the managers were once workers. Thats what I'm getting at. If the people who are managers are simply people who were hired in at that position because they have experience in a similar situation then that's not going to be of much help if they've never done the job of those whom their "replacing. But then again you say these aren't even the managers of those departments so it's extra hard. I guess those are jobs one could "fake" their way through almost but if the engineers or cooks had gone on strike that's not a position you can just put someone in.

As a person who has been at the front desk of a hotel (very similar to resorts) I can't just demean the job like "Oh any old manager or someone else could do this job!" I think that's why I can't sit with the fact that things could just stay like this. If that's the case then why even train people? Just throw them into the job too, they don't need front desk etiquette or training on the systems and how to book reservations and process authorizations and charge for amenities and book group blocks.... its NOT as easy as this makes it sounds..... but they gotta do what they have to do to take care of the owners and guests.
 
I request that this thread get back to its original purpose (how the strike is affecting a visit) or it will need to be locked.
 
GT75 said:
I request that this thread get back to its original purpose (how the strike is affecting a visit) or it will need to be locked.
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OK, I will try to do that with this. We walked by the Grand Waikikian entrance yesterday and there is a sign that says that the front desk for checking in will not open until 12 noon. The management staff is trying to staff the front desk as well as clean and make up rooms for new arrivals.(no daily or mid week cleaning is being offered). We have a friend who is a manager at the Grand Waikikian and she says that she is going crazy trying to keep up with 12 hour days 7 days a week as well as dealing with unhappy guests. I wonder if the management staff will be compensated with addtional pay for the extra long hours and days that they are working.
 
alwysonvac said:
No

The picketers are set up at the main hotel entrance at the intersection of Kalia Road and Rainbow Drive which leads to the hotel main lobby

The Hilton Hawaiian Village is a mix use of hotel and timeshare towers. The timeshare towers have a separate lobby/checkin area. Lagoon Tower, Grand Waikikian and Grand Islander don't use that hotel entrance.

We did walk alongside the picketers on Kalia Road last night on our way from the Grand Islander to the local store and back. The picketers are peaceful but loudly chant (megaphone, drummers, etc). It's 7:45pm HT and the loud shouting and chants have been ongoing since 7am HT.

We haven't walked around the village so I don't know if there are picketers elsewhere.

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Are you able to enjoy your time there? I had a trip on 11/20 in lagoon tower. Not sure if there is anything I can do about it.
 
Hopefully the strike is done by then.

Sent from my SM-S928U using Tapatalk
 
We are heading there on 10/19.
 
We checked into Kalia on Oct 7. We stayed at the brand new Marriott Vacation Club Waikiki prior to that, decided to leave our luggage there after checking out at 10 am just in case we couldn’t get into our room at Kalia until late in the day. We went to lunch and arrived at Kalia around 12:30 pm, check-in moved to Grand Waikikian. The line at Grand Waikikian was not long, I waited less than 10 minutes, very efficient and my room was surprisingly ready. Our room is immaculate. Tonight when showering, realized out of soap; so went up to 12th floor to pick up bar soap. I very much appreciate HGVC staff doing their best to accommodate guests during this circumstances.
 
At the Lagoon tower now. Be aware the tactics are escalating. The amount of noise is crazy. Bullhorns, sound amps, drums and chanting. They are currently, at 10 am, pounding, parading around the lagoon. They are starting before 8am and do not stop till well after 10pm. Even on the 20th floor OF, Ilikai side it is crazy loud. The drum and chanting just echo. Village restaurants are open, but no bars, pool food/drinks. Both Starbucks closed. Hotel side is more of a mess than timeshares. While work stoppage I understand, but this level of noise is hurting both guests and local residents. Was at Hokulani last week, only issue there was the pool bar closed “due to unforeseen circumstances” No noise there. Have supplies available to go pick up, check-in went fine. Units not squeaky clean on check-in, but compared to hotel side horror stories on Trip advisor, just fine.
 
Hgvc is moving some folks to quieter side of buildings. Know it has been done at Lagoon, assume Grand W would do same. Tapa bar is open. Last night live music there drowned out the chanting at the entrance. Strikers congregate at the main road entrance and the underground between Lagoon and GW. Police on site, no issues getting into and out of parking garage.
 
gggllm said:
Are you able to enjoy your time there? I had a trip on 11/20 in lagoon tower. Not sure if there is anything I can do about it.
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Sorry for the delay. We just stayed three nights before our cruise out of Honolulu.

We didn't spend anytime within the village except for our room in the Grand Islander Tower. But we could definitely hear the picketers from our room on the 28th floor. The loud noise started at 7am and ended around 10pm.
 
FYI strikers also setting up on the beach in front of tropics (still closed for renovations) trying to make it bad for those around the main pool. One goal is to try and make people check-out, but with 1/2 the resort timeshares, not really an option. In Lagoon OF unit, noise is much worse in the bedrooms facing the Ilikai than in the living room or out on the balcony (unless they are marching the lagoon). Windows and shutters don‘t block much noise. Bring good earplugs. Also they are renovating upper floors of the Rainbow tower. So there are mini jackhammers working on the balconies on and off. Also not a quiet job.
 
We are currently at our home resort, Hawaiian Sun Holidays on the corner of Ohua and Kuhio. The Hilton Waikiki is directly across the street.
This morning we were woken at 7 am to chants, shouts and drums. We couldn’t see the protesters but there must have been many.
I am assuming this was an informational protest, as it ended promptly at 8:00.

We check into Grand Waikiian on Saturday, with fingers crossed.
 
From Lagoon no protest noise “ends promptly”. They go on break or the volume is simply less for a bit. Hopefully the GW has better windows than the old Lagoon single pane. Been thinking about buying mats or something to put between the windows and shutters to deaden the noise. Housekeeping is still “suspended” but HIlton has brought in folks to do changeovers. Personally, I have no issue. It is easy to drop off towels, pick up replacements, and find supplies for the unit. There are some irate people, complaining no one has been in their unit for over a week. Well, it is posted and they tell you when you check in there is no service. Think Hilton is doing ok except they really screwed up in not telling anyone this is going on BEFORE they got here. Legit complaint. Noise varies from you can’t stand it with your ears covered, to you can barely hear it. And idiotic stuff like some woman singing strike songs in a megaphone at 9:30 at night walking around the lagoon. There was over 100 folks marching this morning with drums megaphones and whistles.
 
I wonder if they will waive the resort fee due to the inconvenience?
 
CJinPHX said:
Housekeeping is still “suspended” but HIlton has brought in folks to do changeovers. Personally, I have no issue. It is easy to drop off towels, pick up replacements, and find supplies for the unit.
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I wouldn't have an issue with dropping mid-week cleaning under the circumstances.
 
Just returned from our week at Grand Waikikian. The strikers were there every morning, from early AM until 10 pm. Drums, chanting, singing. Certain times of the day were louder than others, and in the evening they moved from the front of the resort to the lagoon area where people were eating.
I didn't mind the lack of midweek cleaning. There was an area on the 12th floor to exchange towels and grab extra supplies.

The check in area did not open until noon, and when we got there at 12:30 pm, there were about 60 people in front of us. It took about an hour to check in, and we were given keys but no room assignment as the rooms were not ready. We got a text shortly after 4 pm telling us which room we had, and the keys worked.

The unit was very clean, so whatever service they are using to clean is doing a good job.

There was a lack of security presence in the building, especially at night, and the elevators are open to anyone without a key, so that was a bit of a concern for me. When we departed at 5 am, there was not a soul in the whole lobby/bell/check in area.

At check-in, the protesters happened to be very loud, so I asked for the resort fee to be adjusted to compensate for the inconvenience. He waived them completely.

If you check out before noon, you have to send them a text and drop the keys in the boxes in the lobby.

All in all, things functioned, and I don't know if they will be looking to settle this soon.
 
why did you have to pay a resort fee?
 
jackio said:
Just returned from our week at Grand Waikikian. The strikers were there every morning, from early AM until 10 pm. Drums, chanting, singing. Certain times of the day were louder than others, and in the evening they moved from the front of the resort to the lagoon area where people were eating.
I didn't mind the lack of midweek cleaning. There was an area on the 12th floor to exchange towels and grab extra supplies.

The check in area did not open until noon, and when we got there at 12:30 pm, there were about 60 people in front of us. It took about an hour to check in, and we were given keys but no room assignment as the rooms were not ready. We got a text shortly after 4 pm telling us which room we had, and the keys worked.

The unit was very clean, so whatever service they are using to clean is doing a good job.

There was a lack of security presence in the building, especially at night, and the elevators are open to anyone without a key, so that was a bit of a concern for me. When we departed at 5 am, there was not a soul in the whole lobby/bell/check in area.

At check-in, the protesters happened to be very loud, so I asked for the resort fee to be adjusted to compensate for the inconvenience. He waived them completely.

If you check out before noon, you have to send them a text and drop the keys in the boxes in the lobby.

All in all, things functioned, and I don't know if they will be looking to settle this soon.
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From what I understand Hilton is not even agreeing to sit down with the union to discuss the issues. There are issues like staffing, daily cleaning, availability of cleaning supplies that need to be worked out, this is not just an hourly pay issue. Both sides need to sit down and discuss the issues and perhaps they need to get a good mediator to talk to both sides separately to enable both sides to understand the other sides perspective and help bring them to an acceptable settlement.
 
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