Jose:
1) You are referencing a post I made 6 mos. ago.
2) Even if you no longer charge an upfront fee, I cannot in good conscience recommend a company located in Mexico - if things go wrong, an American consumer has NO recourse.
There are many companies in US who claim that can cancel timeshare contracts. Of all those companies, I have yet not came across of one that has the same payment structure as ours; all of them offer a money back guarantee. I think American consumers have the best guarantee when using a service, They do not pay unless we are able to truly help them.
3) Your advertising implies that your company is a law firm, and I noticed that in your FAQ, you try to minimize the value of Profeco, and suggest that people get legal advice, which is interesting, because no one listed on your staff page is an attorney - including yourself. Yet your webpage says:
In fact, you posted this on TUG:
Outsource means you have no lawyers "on your team."
We are a timeshare consultancy company, we do outsource the services of some lawyers and we hired one on staff recently to try and coordinate our other lawyers.
Mexico is a country with 31 states and most of the timeshare scams are done in six states, Quintana Roo (Cancun), Jalisco (Vallarta), Nayarit (Nuevo Vallarta), Sinaloa (Mazatlan), Baja California Sur (Cabo and San Jose Del Cabo) and Sonora (Rocky Point). In Mexico, a lawyer needs to be an expert in the civil code for each state in order to file a law suit for timeshare fraud. This is why we need to have a lawyer in each state as an outside person otherwise we would not be able to afford all six of them or we would have to charge more for our services. FYI Our lawyers also work on a contingency payment, I think this is also a good way to ensure that our clients will have our staff truly working for them.
4) Your fees are very high - Profeco, a legitimate Mexican consumer agency is FREE.
Our fees are not high; our work requires a lot of man hours and paperwork. In fact, if you ask around you will see that other companies such as GIVE BACK TIMESHARE, TIMESHARESCAM.CO, PROFFESIONAL TIMESHARE SERIVICES, TIMESHARE PARTNERS.COM, TIMESHARECOMPLAINTS.COM charge more than
$2,000 USD to cancel a timeshare and charge an upfront fee. Our service fee depends on various factors such as whether we have to help the client get out of collections or the purchase exceeds more than five years. our fee is as low as $800 USD but rarely would exceed $2,000 USD.
You might remember The Owners Advocate who were based in the USA and still lot of people lost their money even when they offered a money back guarantee. These people came to us and we were able to help them cancel their contracts, some of them did not charged any monies at the end because they couldn´t afford them and had paid other company previously. I do not think these people had any recourse either although had used the services of an American company.
As far as PROFECO, allow me to express a few points:
A PROFECO holds an administrative nature, therefore PROFECO cannot dictate mandatory resolutions. In other words, PROFECO cannot seize property if a resort such as Grand Miramar does not reimburse the downpayment to a client who cancelled within five days. PROFECO will probably fine the resort with a fee that rarely exceeds 100 minimum wages (Mexican). That would be approximately $5,400 Pesos (around $400 USD). What many companies do is jus pay the fine rather than reimbursing the client a down payment of $XX,XXX.XX USD.
B PROFECO is a conciliator, therefore PROFECO is there to protect the rights of both the consumer and the company. but here comes the funny part. PROFECO does NOT accept verbal promises as evidence that a resort deceived a client. Usually lies from salespeople are told verbally. PROFECO only accepts a written agreeement; guess who wrote the purchase agreement?
C PROFECO is an Agency who has employees that get paid whether they resolve a case to the satisfaction of the client or not.
D Last but not least, In Mexico you can solve many things with a fifty dollar bill under a table. I do not think we need to get any deeper here.
For these and many more reasons, I truly believe it is best for people to hire the service of a professional, any professional willing to work on a contingency basis.
5) Frankly, this point in your FAQ is not believable:
TUG is an advocate for owners, and you cannot use it to promote your company.
I am no using Tub for advertising, I am legitimately defending our company reputation from being unfairly damaged.
*When you use the search function, be sure you check the date of the thread/post you are replying to.
So basically they can only help if the TS provider defaults on a written contract clause or something like that, but for us scam victims of verbal misrepresentation we are SCREWED
