Jim H. Document
newbie
Update on Trust Membership Opt-Out
Peter, it's been 3 business days for me and I haven't received anything yet. So I called DRI's Financial Department, and they recommended that I email my same request to leadcollector@diamondresorts.com as well as fax a copy to 702-804-8606.
The person I spoke with (friendly and polite) advised that I should detail the reasons why I want to terminate my membership and give back our points. This prompted me to ask "Has there ever been a case that you know of where an opt-out request was denied, even when the loan and all maintenance fees have been paid in full?" I asked this to gauge a better understanding of what I might need to say in my letter. I was relieved when she said that to her knowledge, there hasn't been a request that was denied.
Finally she did confirm that 1) DRI is in fact accepting deedbacks and cancellation of trust memberships and 2) there is a $250 fee to cancel.
I sent my e-mail at midnight last Thursday, and, like others, received immediate confirmation of receipt and a 'ticket number' The pledge in the auto-message was that a 'DRI team member' would be in touch within 2 business days. We are now closing in on 4 and no response yet. Has anyone received anything?
Peter, it's been 3 business days for me and I haven't received anything yet. So I called DRI's Financial Department, and they recommended that I email my same request to leadcollector@diamondresorts.com as well as fax a copy to 702-804-8606.
The person I spoke with (friendly and polite) advised that I should detail the reasons why I want to terminate my membership and give back our points. This prompted me to ask "Has there ever been a case that you know of where an opt-out request was denied, even when the loan and all maintenance fees have been paid in full?" I asked this to gauge a better understanding of what I might need to say in my letter. I was relieved when she said that to her knowledge, there hasn't been a request that was denied.
Finally she did confirm that 1) DRI is in fact accepting deedbacks and cancellation of trust memberships and 2) there is a $250 fee to cancel.
Maybe there is hope for the rest of us.
For anybody who has sent that letter back, do you receive some sort of confirmation saying it has gone through?