Sitting in the living room at Grand Luxxe, my teeth chattering from the jackhammers..

[ems067]

Bothersome

What bothers me most about this vacation is this. If you tell me the place is under construction, and that there may be some view issues as well as some construction noise and were honest about it and then allowed me to make a decision on wether I am willing to put up with this or not is much better for customer relations then..... Me spending 800.00 in airfare, plus the financial investment to be a Grand Luxxe owner then coming with Great Expectations only to find out that I am on the Ground Floor looking at a dirt pile while listening to construction noise. Then the baggage was late arriving from tower one we were hungry wanted to get something to eat. We were assured that the baggage with Groceries would be brought into the room and Milk and beer would be put into the fridge. 6 hours later our luggage arrived with the groceries, the conciere said the milk was still good. I told him he can drink it then. Not a happy camper. Expected much more and all I get is Oh I am sorry mamm.. I am not sure if it is worse them telling me there are sorry with a smile on their face on no smile. UGH... Day one and I want to go home.
I hope they hear us and make some changes.

 

[ada903]

If I knew how bad it was going to be when we checked in on Saturday, I would have camped in the lobby until they put us in a different location or resort. When you get in on Saturday, it's not so bad, the construction madness starts on Monday. They are not stupid, I think they slow down the work on weekends when people check in - who would accept their room if they heard the machine guns under their window?

We had the same experience with the luggage - took hours to get it, and many phone calls back and forth. My recommendation, just drag your luggage with you, it's really a short walk to any of the towers.

What bothers me most about this vacation is this. If you tell me the place is under construction, and that there may be some view issues as well as some construction noise and were honest about it and then allowed me to make a decision on wether I am willing to put up with this or not is much better for customer relations then..... Me spending 800.00 in airfare, plus the financial investment to be a Grand Luxxe owner then coming with Great Expectations only to find out that I am on the Ground Floor looking at a dirt pile while listening to construction noise. Then the baggage was late arriving from tower one we were hungry wanted to get something to eat. We were assured that the baggage with Groceries would be brought into the room and Milk and beer would be put into the fridge. 6 hours later our luggage arrived with the groceries, the conciere said the milk was still good. I told him he can drink it then. Not a happy camper. Expected much more and all I get is Oh I am sorry mamm.. I am not sure if it is worse them telling me there are sorry with a smile on their face on no smile. UGH... Day one and I want to go home.
I hope they hear us and make some changes.

 

[Asl18940]

We were down over Thanksgiving, but I had read pretty extensively about the construction noise on Trip Advisor. So I e-mailed the concierge in advance stating that I would prefer to be re-booked at the Grand Mayan and avoid the construction mess, unless they could get me into Luxxe Building 1. They booked us into Luxxe 1, and we did not experience the construction noise. But I had to plan in advance, and had I not read the news before we left, I probably would have been in the same situation in which you found yourselves. We experienced the same thing at the HGVC International Drive during one stay. We had to raise a major fuss to get HGVC to respond, but once they did we felt we were made whole. The Luxxe should have just offered to move you to the Grand Mayan, and refunded the difference in (or waived) the maintenance fee.

 

[mikenk]

As a Grand Luxxe owner, how they seem to be handling this construction integrated with vacationers at NV is quite disappointing. Other than the sales process, my experiences with accommodations has been quite positive over the years. Hopefully they will come to their senses.

We were there at the Grand Bliss in December and never heard the construction; in late February, we will be at the GL so will get to experience it first hand. I have tried to switch to the Grand Bliss but so far no availability. We will keep trying but good idea to request bldg 1 - will do that tomorrow.

Mike