Sitting in the living room at Grand Luxxe, my teeth chattering from the jackhammers..

[ada903]

Yes, they are digging deep in the ground, from what I heard from other owners, it's because they have to get to replace that transformer that broke and is cemented under the building. It's like nothing I have experienced, it's simply not humane to be here.

Interestingly enough, someone from the Mayan Resorts is watching this forum, today my friend Deb received a call (I was not in the villa) from a lady named Priscilla, who asked her if she is aware of the "video". Priscilla was supposed to call back tonight to talk with me, but she never did.

I will do my best to warn other travelers through reviews, videos and feedback, as well as the exchange companies, that this is not acceptable. We spent over $5,000 on this vacation, and we brought friends with us, and I am embarrassed they have to deal with it.

Either way, happy holidays to everyone, and thanks for sympathizing

Looking at the video shows some progress from when we were there last week - the ditch is getting filled in and it looks like quite a bit more of the MP is down (although there is a lot more to go). Have they started digging in earnest directly below the room? Last week we woke up to the giant jackhammer pounding away at what appeared to be buried concrete right right outside our window at the base of GL II in the area between the A/C units and the bottom of the hillside. It looked like they were breaking it up to do more digging (maybe for an in-ground jacuzzi just outside the GL II spa?).

I can't believe that the jackhammers have now started inside the first floor of the GL II. The banging was bad enough when they were using hand tools...

Curt

 

[heathpack]

Interestingly enough, someone from the Mayan Resorts is watching this forum, today my friend Deb received a call (I was not in the villa) from a lady named Priscilla, who asked her if she is aware of the "video". Priscilla was supposed to call back tonight to talk with me, but she never did.

I will do my best to warn other travelers through reviews, videos and feedback, as well as the exchange companies, that this is not acceptable. We spent over $5,000 on this vacation, and we brought friends with us, and I am embarrassed they have to deal with it.

Either way, happy holidays to everyone, and thanks for sympathizing

I'm glad to hear they are reading their thread. Maybe they will read this: Grupo Mayan, make this situation right or risk damaging your reputation seriously. How in the heck do you pretend to be selling a high end luxury product when this is the level of finish of the resort?! And the repeated unwllingness to do ANYTHING to make the situation right? Sorry, I like Mexico. I like high end timeshares. Would I ever consider buying with Groupo Mayan?- absolutely NOT, unless you step up and at least address OPs situation. Would I recommend that anyone I know buy or stay with Groupo Mayan? No.

Yikes. Step up, Grupo. ADDRESS this is some way that leaves all parties satisfied. The lack of management working with guests is way worse IMO than a construction schedule that is unexpectedly behind. And don't pour salt on the wound by driving people out of their rooms and then failing to heat the pools.

H

 

[vacationhopeful]

Can you image what the exchange companies (RCI or II?) are getting as complaints and reviews?

I now know NEVER to go to any Grupo Mayan resorts in the future --- and I was planning a Mexico TS trip for 2013 for 2 weeks ...

NOT NOW! Nor will my family and friends!

 

[ada903]

I have a small business on top of my full time job buying, selling and renting timeshare weeks. I used to have Mayan Resorts listed on my site, which I could obtain as rentals by my business account with one of the exchange companies. However, that's out - I removed those listings. How could I send my renters here?

I emailed Interval and will contact RCI, SFX, and will post reviews on red week, tug, trip advisor, etc. This is by no means about me - it's about not letting this happen to other people like myself. I feel sad for the next family who will check in here!

 

[Neesie]

This is making me nervous about our stay at GM NV in a few weeks. I wonder how that's going to impact us? We've stayed at GM in Rivera Maya before and have invited a friend to come with us this time. It will be her first experience in Mexico. I hope we won't be embarrassed.

 

[ada903]

You will be fine at Grand Mayan, there is no construction there, we went there to the pool the first day we were there, and it's fine. Enjoy your vacation! Just don't let them "upgrade" you to Grand Luxxe

This is making me nervous about our stay at GM NV in a few weeks. I wonder how that's going to impact us? We've stayed at GM in Rivera Maya before and have invited a friend to come with us this time. It will be her first experience in Mexico. I hope we won't be embarrassed.

 

[KarenLK]

I had to mute the YouTube video. How horrible, and to think they are not doing anything for you.

 

[ada903]

No compensation whatsoever, no offers to make it up somehow. Obviously the only thing that bothers them is that I am posting the videos and sharing the "unpleasant" information.

I had to mute the YouTube video. How horrible, and to think they are not doing anything for you.

 

[Passepartout]

No compensation whatsoever, no offers to make it up somehow. Obviously the only thing that bothers them is that I am posting the videos and sharing the "unpleasant" information.

I'm sort of surprised that they haven't offered to move you *if* you'll take down the 'unpleasant' information. This is their track record of allowing people to rescind after they take down or recant their scathing rebuke of Grupo's sales techniques.

Ya never know.... The only thing I'm pretty sure of is that they don't need to worry about putting up with me.

Jim

 

[GregT]

Adriana,

Wow, that video is a beaut -- sorry that you have all that noise, that is quite remarkable. I hope things turn around for you....

Best,

Greg

 

[siesta]

Can you image what the exchange companies (RCI or II?) are getting as complaints and reviews?

I now know NEVER to go to any Grupo Mayan resorts in the future --- and I was planning a Mexico TS trip for 2013 for 2 weeks ...

NOT NOW! Nor will my family and friends!

I too am reluctant to visit a grupo vidante resort, for many reasons. This instance is just one more reason. Plenty of other beautiful and accomodating resorts to visit in mexico with much better reputations.

 

[DeniseM]

If only Sally was still with us (not!) - I'm sure it would be highly entertaining to hear her justification for this miserable situation!

 

[easyrider]

Yes, they are digging deep in the ground,

I will do my best to warn other travelers through reviews, videos and feedback, as well as the exchange companies, that this is not acceptable. We spent over $5,000 on this vacation, and we brought friends with us, and I am embarrassed they have to deal with it.

Either way, happy holidays to everyone, and thanks for sympathizing

Thanks for sharing the you tube upload. Groupo Maya shouldn't be renting these units with the scope of construction as it is. On the Grand Luxx Facebook page is another place you could upload your link to you tube.

https://www.facebook.com/grandluxxe?sk=notes

Anyway, Merry Christmas.

 

[easyrider]

Grand Luxx Facebook -- you tube page

https://www.facebook.com/grandluxxe?sk=notes#!/grandluxxe?sk=app_2513891999

your video would look good right there......

 

[rpennisi]

Where are you Karen Rose??

 

[ada903]

I think that's one of those pages where the most you can do it hit the "like" button.

We have two days left, if I could, I'd leave today, but it would too expensive to change our plane tickets. Meanwhile we'll make the best of it! At least it's 80 and a breeze, beautiful weather.

Grand Luxx Facebook -- you tube page

https://www.facebook.com/grandluxxe?sk=notes#!/grandluxxe?sk=app_2513891999

your video would look good right there......

 

[easyrider]

I think that's one of those pages where the most you can do it hit the "like" button.

We have two days left, if I could, I'd leave today, but it would too expensive to change our plane tickets. Meanwhile we'll make the best of it! At least it's 80 and a breeze, beautiful weather.

I think your right but you could link it on their FB wall. Making the best of it is always a great way to go.

https://www.facebook.com/grandluxxe?sk=notes#!/grandluxxe?sk=app_2513891999

 

[ada903]

My husband says I should do that ***after*** I get home... :hysterical:

I think your right but you could link it on their FB wall. Making the best of it is always a great way to go.

https://www.facebook.com/grandluxxe?sk=notes#!/grandluxxe?sk=app_2513891999

 

[Tropical lady]

not the best impression.....

We were there from 11/25-12/16. But fortunatly our first 2 weeks were in the Grand Mayan and the last week in the Grand bliss. So the impact to us was minimal. We did spend each day at the Grand Luxxe pools and were glad we were able to enjoy the opening of the new Luxxe "beach area", pools, and restaurants at Punta Arena.
I also was concerned when Ada, Nov 11 thread, was asking about the noise she read about. The replies indicated that it was ok, there was noise, but not destructive to vacation time. There was no way that Tower 3 should have been used for accommodations. However I did speak with those who were moved as units became available. So while I was disappointed that availability when I made reservations a year earlier was only in the GM for the dates I wanted, peace and quiet overlooking Banderas Bay from the 9th floor was perfect. They were only thatching the terminal when we sat on our balcony at the GB, but we could hear some of the earth movers working on the ground around tower 3.
We went to Espozote with several other couples and really enjoyed our meals. Ada, I hope it was just an off night. Also, at no time did I see any drinks for 170 pesos. The drinks were 85 or 95 pesos each off happy hour or 2 for 1 during. 170 pesos sounds like you were charged in error for 2 drinks.
I agree that I thought the drinks seemed weak, but watching them made at the pool bar, there was no rationing of liquor. The pool near Blue Fish is heated. I found the 60 pesos for laundry, out by 10 and back by 8, to be a good deal and I did not have to monitor a washer and dryer!!
I hope they can complete what is being done quickly, so that everyone can enjoy without the noise disruption.

 

[ada903]

The Grand Bliss is not noisy, they are just thatching the train terminal.
We are flying home today, and I was really ready to leave. They were even jackhammering today as we left, on Saturday Christmas Eve day. We met other owner's staying in tower 3 who said they had no hot water and no Internet. I am sure this will be a great property when they are done, but our experience and lack of responsibility from the management was so bad, that I would never return to any Gruppo Mayan property. I asked to see a higher level manager the night before we left, and we spoke with Jessica, manager of Grand Luxxe, Bliss and Mayan, who said nothing but "sorry" and later sent us an apology note and a brownie! A brownie! Thanks for the brownie Gruppo Mayan, my family is now vindicated.

We were there from 11/25-12/16. But fortunatly our first 2 weeks were in the Grand Mayan and the last week in the Grand bliss. So the impact to us was minimal. We did spend each day at the Grand Luxxe pools and were glad we were able to enjoy the opening of the new Luxxe "beach area", pools, and restaurants at Punta Arena.
I also was concerned when Ada, Nov 11 thread, was asking about the noise she read about. The replies indicated that it was ok, there was noise, but not destructive to vacation time. There was no way that Tower 3 should have been used for accommodations. However I did speak with those who were moved as units became available. So while I was disappointed that availability when I made reservations a year earlier was only in the GM for the dates I wanted, peace and quiet overlooking Banderas Bay from the 9th floor was perfect. They were only thatching the terminal when we sat on our balcony at the GB, but we could hear some of the earth movers working on the ground around tower 3.
We went to Espozote with several other couples and really enjoyed our meals. Ada, I hope it was just an off night. Also, at no time did I see any drinks for 170 pesos. The drinks were 85 or 95 pesos each off happy hour or 2 for 1 during. 170 pesos sounds like you were charged in error for 2 drinks.
I agree that I thought the drinks seemed weak, but watching them made at the pool bar, there was no rationing of liquor. The pool near Blue Fish is heated. I found the 60 pesos for laundry, out by 10 and back by 8, to be a good deal and I did not have to monitor a washer and dryer!!
I hope they can complete what is being done quickly, so that everyone can enjoy without the noise disruption.

 

[heathpack]

A brownie! Thanks for the brownie Gruppo Mayan, my family is now vindicated.

This is the best part of the story. ALMOST makes it funny.

Hmm, flights for entire family US to Mexico+time off work+giant headache+treated like trash by mgmt=brownie

Priceless. Grupo Mayan is approximately equal to Westgate, methinks.

Have a great Christmas somewhere other than the Grand Luxxe.

H

 

[pjrose]

. . . I asked to see a higher level manager the night before we left, and we spoke with Jessica, manager of Grand Luxxe, Bliss and Mayan, who said nothing but "sorry" and later sent us an apology note and a brownie! A brownie! Thanks for the brownie Gruppo Mayan, my family is now vindicated.

Wow. Instead they SHOULD have moved you on the first day, and issued some complimentary bottles of wine and/or meal vouchers. If they didn't move you at all, then definitely a voucher for a return stay would be in order (preferably one you could sell and transfer to someone else).

But a brownie? Just pathetic.

 

[ada903]

We got home last night and I uploaded photos of the villa and views. I don't have any photos of the grounds or pool area, we were so not excited about this experience, we did not even have the heart to take photos on the property. But these will show the villas inside pretty well.

http://s1204.photobucket.com/albums/bb419/ada903/Grand Luxxe Nuevo Vallarta/

 

[myip]

Do you think we still going have jackhammers running for Christmas 2012? Is Grande Luxxe 3 is the last one to build or there is going to be more new building.

 

[drguy]

Do you think we still going have jackhammers running for Christmas 2012? Is Grande Luxxe 3 is the last one to build or there is going to be more new building.

I believe that there are 6 buildings planned for Grand Luxxe. With 2500 acres to build on toward the airport along with a new entrance. Vida is planning to build the city of Nuevo Vallarta. Construction never seems to stop at this location.