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Sheraton Vistana Resort Special Assessment[MERGED]

gumbert 2

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assessment fees at vistana

The $1626.00 assessment fees are separate from the maintenance according to Vistana Management when we called.
 

AwayWeGo

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[triennial - points]
Taking It To The Media.

I am looking into the same thing. The media needs to be involved, they would love a story of Wall Street vs Main Street.
Shux, get in contact with that ABC News reporter who recently interviewed the TUG Grand Pro about timeshares.

Getting other reporters interested will be tougher because they'll be starting from Square One.

The ABC News reporter, by contrast, is already mostly up to speed.

Just remember, the media does not need your permission to quote what you say.

Also, the interview is never over.

Good luck.

-- Alan Cole, McLean (Faairfax County), Virginia, USA.​

 

marijalas

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It would be very helpful if you could give us the name of the top condo/timeshare law firms who won your lawsuit against your developer for its owners. Was this on a contingency basis? It would be good to consult with someone. My email for the Starwood Assessment Group is marijatimeshare@yahoo.com Thanks, Maria
 

AwayWeGo

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[triennial - points]

jjlovecub

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Is there anyone going to Vistana for the Board Meeting or the Annual Meeting? Perhaps we should give them our Proxy vote. The lack of ability to communicate with our own Board of Directors makes it clear they do not have the owners best interests in mind.
Part of my letter to the Florida Dept of Business and Professional Regulation Division of Florida Condominiums, Tiemshares, and Mobile Homes:
1.Excessive and punitive renovation fees suggests poor management of funds.

2. Inability to reach anyone at Starwoods Vistana regarding these changes:

Requests by owners to access information regarding the refurbishment have gone unheeded or have received a form letter response. Owners are unable to reach anyone, except two Senior Collectors, Donald Maerz & Anna Perez, at the general 800 telephone number and an anonymous email address. The owners cannot reach their own Board of Directors in any way, yet they are asking us give them proxy to vote for us. The information provided in the Complete Makeover for Vistana Courts and the Vistana Condominium Association Refurbishment Project Frequently Asked Questions leaflets is insufficient because it only provides an estimate of the fees, which “will vary depending on future increases to labor and the cost of goods being replaced” and it does not demonstrate how the fees were arrived at nor how the money will be used.

3. Lack of Transparency
a. Brochures and letters extolling the changes have presented as if it the decision had been made. When we asked Mr,. Maerz for the Minutes of the Board Meeting where this was voted he replied that they hadn’t been transcribed yet. In fact, the Meeting has not been held yet.
b. Detail regarding future information will only be posted on site, when many timeshare owners are unable to view them until their assigned times at the timeshare.
c. Starwoods methods in dealing with owners creates an atmosphere of distrust and serious concern that the future meeting Board of Directors Meeting on November 21 and Annual meeting on December 8 does not have the owners best interests in mind.

Agreed. The ballot for the Board or lack of just proves this point further.
 

gumbert 2

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know what you mean damianinpa! Nothing warrants what they want us to pay. said it would cost $96,500 per unit to redo. complete garbage. we own in the spas and was told our payments would start in Nov of this year but have not received an actual bill yet . we need to all get on board and compile a list and fight this. Oh , we will have to pay this year or lose our units but hopefully get it back with interest if we all can fight this and win.
 

rickandcindy23

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As I am reading this thread, I am wondering what assessments are planned for SBP.........Drat! :eek:
 

Linda74

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I am just wondering if they will go through with all of this now that the economy is so bad. My son works in finance in a very crucial area for RBS and he says we are just seeing the tip of the iceberg. I am very sure that few owners are going to fork over that kind of money. I know that I will make them wait for it. It is money into a sinking ship as far as I am concerned....and for all of the need for fiscal responsibility this is not the time to do this.
 

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Shhhhh. Don't look now, but RCI is offering this deal over Thanksgiving week at VR for well less than the $1600 special assessment fee and $800+ maintenance fee owners are charged to essentially gain access to that same prime week.

Well at least someone is getting a deal at VR.

-nodge
 

ericmain

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I just sent this to sparenovation@starwoodvo.com and I will let you know the response I receive:

Vistana Spa Board of Directors,


We own two weeks in the Spa section of Vistana Resort. The breakdown of the cost per villa in the "Your Vistana Spa Makeover" mailing that you sent us is inadequate. I want a complete and detailed accounting of how the refurbishment money is going to be spent. Please send it to me immediately at:

Eric Main
***private***
***********

If the file is small enough, you may respond to this email with the information attached.

I have spent seventeen years as a real estate appraiser, broker, investor and landlord, in addition to serving on the board of several organizations. The total cost of the refurbishment fee per unit is excessive. The only way you could spend that much money on the improvements you have described and showed in photographs is through waste or outright fraud.

I understand that the units need to be renovated, but do you not realize that there is a worldwide recession right now? As a matter of fact, the front-page headline in my local newspaper last week read "Real Estate Depression". The middle class owners of timeshares are suffering financially right now. Many of them have slashed expenses and are still having trouble paying their bills. I am sure Vistana was going to have a good number of owners who could not pay their regular maintenance fees this year. Do you really think this is the time to hit them with huge assessments for an obscenely expensive makeover? What difference does it make how wonderful it might be if a big percentage of the owners default? Or is that the real reason for making it so expensive and forcing owners to prepay? SVO gets back a bunch of unit weeks and gets to sell them all over again at retail price.

The federal reserve cut it's key lending rate to a record low of between zero and 0.25% (and indicated that it would stay there for a long time) prompting banks to lower their prime rates to 3.25%. Suppliers in the real estate building industry, along with construction companies, are in dire straits right now due to the real estate bust. SVO and affiliated companies have a tremendous amount of leverage due to their size. SVO's forcing owners at Vistana Resort to prepay for an overpriced renovation is going to cause a lot of defaults.

Add everything in the previous paragraph together and what is the logical conclusion?

1. Use your size and the real estate collapse to negotiate hard with suppliers and construction companies to reduce the cost of renovations by half.

2. Start renovations now by borrowing at record low rates. You can finish the renovations before they were even scheduled to start in the old plan.

3. This will allow you to spread the cost of renovations out over several years instead of demanding it up front within one year.

4. This will cause fewer defaults and result in happy owners and good publicity instead of the headache you are creating for yourself now. If you don't believe you are creating a public relations nightmare, watch the news and search the internet. Keep in mind, it is only going to get worse.


I look forward to a quick reply.

Sincerely,
Eric Main
 

ericmain

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Here is the response I received. I thought them getting my name wrong and then threatening me were nice touches. The numbers they attached were the exact same numbers that I said were inadequate in the original email. The fees include $15,500 "Demolition/Renovation" and $16,500 "Other/Contingency". So, fully 1/3 of the $96,200 renovation fee is included in these slush fund categories and there is little other detail. I have to assume these categories are for the money that the Vistana Spa board members and Sheraton are going to pocket. Alternately, they could be planning on giving the contracts to certain companies that will steer the excess money back to them later. Their threat to foreclose on me if I don't pay the fees may show their real intentions here: regain control of a large portion of the unit weeks on the cheap, then resell them at full retail price.
Here is their email response:

Dear Erin Main,



Thank you for contacting Vistana Spa Condominium Association and expressing your concerns with us. Owner feedback is something we value and take very seriously.



The Board of Directors and Vistana Spa Condominium Association approved a refurbishment project to completely freshen the interior of the villas. Many of the changes that will take place are being planned to provide an upscale feel that you as an owner have come to expect. The design and the décor chosen will maximize living space while providing a more welcoming look. In this competitive market, we must maintain ourselves as one of the top vacation destinations in Orlando. This project will also be a great means of regaining the RCI Gold Crown rating we once had. A completely renovated villa will provide greater satisfaction and fulfillment to our guests and owners while improving the quality of your stay with us.



The Board of Directors is entrusted to ensure that each unit is maintained to offer World Class accommodations to all of our owners. In the past we have relied on the Replacement Reserves to replace items within the units. These fees were billed out over years and budgeted based on “useful life” assigned to each item within the unit. Items such as countertops, cabinets, and bathrooms were not included in the original replacement reserves. This is the first refurbishment for Vistana Spa that will utilize items not in the replacement reserves plan; however these will be included in the reserve plan going forward. A refurbishment takes into consideration the aesthetic life of the furnishings, while the replacement reserves consider the useful life.



The Board of Directors and your Association reviewed and analyzed all avenues available for a cost effective project. Using items of the highest quality will ensure a longer period of enjoyment and satisfaction for you and your family. Unfortunately the Board cannot control certain aspects of the construction process such as cost of labor, fuel, and materials. The refurbishment has been divided into 3 installments to allow owners more time to pay over a period of time; however should you require alternate arrangements please contact Association Management at 1-800-847-8262. Unfortunately failure to pay the fees may result in further collection action. Interest will be assessed based on the unpaid balance. In addition, a lien may be placed on your week which constitutes an encumbrance against title, which can be foreclosed upon.



Voting on this matter and most issues associated with the management and operations of the associations is solely at the discretion of the Vistana Spa Board of Directors, which is governed by the Articles of Incorporation and the Declaration of the Association.



This project will not only provide you with a completely renovated villa but will increase your comfort level and enjoyment at your resort. We are very pleased and excited with the changes to come. Once again, we appreciate the time you have taken to provide your feedback. We value you as an owner and we look forward to serving you in your future vacation plans for years to come.



Sincerely,



Aixa Garcia
SVO Association Management
 

ericmain

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Look at these two articles written just six months apart. If Sheraton can make such a huge blunder in reading the market, do you really trust them to responsibly hold your money for two to three years?

Friday, April 11, 2008
Starwood Hotels and Timeshare Resorts Plan Aggressive Growth
Author: Jason Tremblay


Earlier this week, I wrote in the Timeshare Owners Blog about a predicted future escalation in global tourism leading to a shortage of hotel and timeshare resorts. Starwood Hotels and Timeshare resorts is just one of several hoteliers and developers that seem to think such predictions are solid.

In a multi-year strategy to revitalize the brand name of Sheraton Hotels & Resorts, Starwood begins this week on an aggressive expansion plan calling for 54 hotels and 20,000 guest rooms to be added to the Sheraton brand by this time next year. According to Starwood Hotels & Resorts Inc, the company will be spending approximately $2 billion just on North American properties. The plans include $1.3 billion in renovations and $400 million in key brand initiatives and upgrades at 100 US hotels.

Starwood’s official news release says that Sheraton is already the company’s largest and most global brand, and that they plan to increase this by opening one hotel every 12 days during 2008. Target markets include Denver, Minneapolis, Dallas, Phoenix, and Washington, DC. Globally, expansion plans include Egypt, China, Ireland, and Argentina.

Hoyt Harper II, senior vice president for Sheraton Hotels and Timeshare Resorts says, “Over the next several years, Sheraton’s footprint will become even more prominent, and as we grow, we will leverage Starwoods’ proven history of building great lifestyle brands to enhance the entire guest experience.”

>>>Here's the next article:

Wednesday, October 29, 2008
Starwood Timeshares Reports Third Quarter Drop
Author: Jason Tremblay


Starwood Hotels and Timeshare Resorts reported a 12 percent drop in profits for the third quarter, 2008. With this announcement, they joined the ranks of other hoteliers and timeshare developers, including Marriott, Hilton, and Westgate timeshare, who have all acknowledged that they are sharply feeling the credit crunch and the economic downturn.

Starwood (the parent company of Westin timeshare resorts and Sheraton timeshare resorts) reported revenue was flat at $1.5 billion, with international operations shoring up those in North America. Earnings for Starwood were $113 million or 62 cents a share, which is down from $129 million or 61 cents a share, in the third quarter 2007. Figuring all adjustments, and earnings from continuing operations, earnings should have been 71 cents per share.

According to Hotels Magazine, Starwood Chief Executive Frits van Paasschen stated that the company had begun streamlining and reducing costs earlier in the year. Yet, Starwood’s efforts don’t seem to be sufficient to quell concerns. Steve Kent of Goldman Sachs commented on Starwood specifically and the timeshare and hotel industry in general, saying, “… the industry will be hit with increasing supply at the same time demand is falling and [its] negative operating leverage and inability to cut costs quickly suggests margins are going to be under pressure for some time.”

Starwood Says Decline in Hawaii Timeshare and Florida Timeshare Sales is Major Contributor
Pacific Business News reported that Starwood specifically blames a decline in Hawaii timeshares sales and Florida timeshares sales for its revenue shortfall. Compared to 2007, revenue in timeshare sales is down 27.4 percent. Contract sales of vacation ownership intervals decreased almost 30 percent at Starwood timeshares, due both to overall decline and to Starwood’s sellout of Westin Kaanapali Ocean Resort North on Maui.

Starwood timeshare says it expects operating income from its timeshare business to drop as much as $115 million this year as demand for Hawaii timeshares and Orlando timeshares decreases.
 

malyons

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as an owner in the Fountains it is probably too late for me to ask these questions so I will pose them to those staying interested in this thread. I was lucky enough to make my first TS purch on the cheap (through ebay, having never been to vistana)... but then subsequently got hit with the renovation before having not yet even visited the resort. My invitation to join SVN and my total net investmetn including the renovation make me feel to this day like I got a steal, so I'm not here to complain about my situation, but.....the accountant/auditor in me can't help but wonder:

I understand that the board controls these decisions, and at the same time they make it impossible for an average owner to actually have a fair shot at running for the BOD and having some input, but is there any accountability for them at all? Will we see a summary at the end of the project that says "we budgeted $90k per unit, and actually spent XX" So in theory if they didn't use up the "slush fund" (unlikely, i know, but hear me out) will it then be placed into the replacement reserve to give it a solid post-renovation opening balance and help protect owners from significant increases in their annual replacement reserve charges going forward?

If someone could just tell us that was the case I think it would be a little easier to stomach what appears to be a rediculous sum of money to renovate each unit. I can speak for the fountains section when I say that the units are absolutely gorgeous, but $90K + per unit? that's a joke

Don't want to instigate anything more here, but I think it's a fair expectation to have some accountability once the project is complete and show us where the money went. Maybe there is a plan to do this and I'm just not aware, I can say for sure that I have seen nothing of this nature regarding the completed fountains project.
 

clsmit

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This project will also be a great means of regaining the RCI Gold Crown rating we once had.

Why, if Starwood has an II relationship, would we care about an RCI rating????

Aixa Garcia
SVO Association Management

Aixa is a great customer service rep (Are you listening SVO people??) -- she helped me when WLR wasn't done on time and we had to reschedule our week. But I highly doubt she's the person who authored the email.
 

AwayWeGo

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[triennial - points]
Dual Affiliation.

Why, if Starwood has an II relationship, would we care about an RCI rating?
Some timeshares are affiliated with I-I & RCI both at the same time.

-- Alan Cole, McLean (Fairfax County), Virginia, USA.​

 

timeos2

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The law is on your side

as an owner in the Fountains it is probably too late for me to ask these questions so I will pose them to those staying interested in this thread. I was lucky enough to make my first TS purch on the cheap (through ebay, having never been to vistana)... but then subsequently got hit with the renovation before having not yet even visited the resort. My invitation to join SVN and my total net investmetn including the renovation make me feel to this day like I got a steal, so I'm not here to complain about my situation, but.....the accountant/auditor in me can't help but wonder:

I understand that the board controls these decisions, and at the same time they make it impossible for an average owner to actually have a fair shot at running for the BOD and having some input, but is there any accountability for them at all? Will we see a summary at the end of the project that says "we budgeted $90k per unit, and actually spent XX" So in theory if they didn't use up the "slush fund" (unlikely, i know, but hear me out) will it then be placed into the replacement reserve to give it a solid post-renovation opening balance and help protect owners from significant increases in their annual replacement reserve charges going forward?

If someone could just tell us that was the case I think it would be a little easier to stomach what appears to be a rediculous sum of money to renovate each unit. I can speak for the fountains section when I say that the units are absolutely gorgeous, but $90K + per unit? that's a joke

Don't want to instigate anything more here, but I think it's a fair expectation to have some accountability once the project is complete and show us where the money went. Maybe there is a plan to do this and I'm just not aware, I can say for sure that I have seen nothing of this nature regarding the completed fountains project.

Florida law requires that a full accounting of expenditures be given for ANY special assessment. It also requires a detailed budget and purpose be supplied for the assessment (has that part occurred?). They are required to make those available to all owners. You should watch and be sure that rule is followed by the Association.
 

DeniseM

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In Owner Resources there is a link to place a formal complaint against Florida based TS companies.
 

em007a

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Cascades owner

We just returned from a week stay at Vistana Cascades. We were paid the $75.00 to attend the owners breakfast where I let the salesman know what I thought of the special assessment. Considering I have only been an owner at the Cascades for two years, I was a little unhappy at getting stuck with this bill.

The spiel was to up-sell me to the villages for an additional $10,000 and drop 5% off the interest rate. That would get me out of my maintenance fees due in January and the entire special assessment. They would throw in 100,000 star points. (I would not be able to use my week for 2009). They would hold the deal for 12 months if we paid them $1,495.00 in escrow (monthly instalments, no interest) and refund the entire $1,495.00 if we took the deal. If we declined, they would turn it into starpoints.

At this point we plan to file a complaint with the BBB in Florida and then will follow up with the link posted earlier to file a complaint. If there is any type of class action suit, we are definitely on board. As far as we are concerned, the board members who voted in favor of this are somehow connected to the developer and have their own agenda.

The salesman tried to distance himself from having anything to do with the special assessment (which is true) and kept saying how "we" voted in the board members who voted on our behalf. (Yeah right)
 
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ericmain

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I just found this information, but I don't know if it is current. I figure it won't hurt to mail copies of my concerns to all of these addresses:

Vistana Spa Condominium Association, Inc.
Mailing Address:
PO Box 22197
Lake Buena Vista, FL 32830
Orange County

Vice President
Director
Robert C. Rosenberg
10 Vista Ln
Melville, NY 11747
Suffolk County

President
Director
Herald Hughes
2200 Elm Ave
Laurinburg, NC 28352
Scotland County

Stanley Chamberlin
Treasurer
Director
8915 Shore Rd
Brooklyn, NY 11209
Kings County

Nancy Nish
Secretary
Director
130 Arbor Cir
Council Bluffs, IA 51503
Pottawattamie County

J. Richard Boyes
Vice President
Director
65 Falling Brook Rd
Fairport, NY 14450
Monroe County

Grace B. Ghezzi
Treasurer
600 Bronson Rd
Syracuse, NY 13219
Onondaga County

Registered Agent
C T Corporation System
1200 S Pine Island Rd
Plantation, FL 33324
 

clsmit

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Not SVO Employees

These look mostly to be real people -- I think they'd at least read your well-constructed letters.

I just found this information, but I don't know if it is current. I figure it won't hurt to mail copies of my concerns to all of these addresses:

Vistana Spa Condominium Association, Inc.
Mailing Address:
PO Box 22197
Lake Buena Vista, FL 32830
Orange County

Vice President
Director
Robert C. Rosenberg
10 Vista Ln
Melville, NY 11747
Suffolk County
The former NYC Housing director and now consultant on public housing?

President
Director
Herald Hughes
2200 Elm Ave
Laurinburg, NC 28352
Scotland County
Dentist

Stanley Chamberlin
Treasurer
Director
8915 Shore Rd
Brooklyn, NY 11209
Kings County
Some kind of business person. May also own a consulting firm in Vero Beach, FL

Nancy Nish
Secretary
Director
130 Arbor Cir
Council Bluffs, IA 51503
Pottawattamie County
May be a college career placement counselor

J. Richard Boyes
Vice President
Director
65 Falling Brook Rd
Fairport, NY 14450
Monroe County
Might be school superintendent

Grace B. Ghezzi
Treasurer
600 Bronson Rd
Syracuse, NY 13219
Onondaga County
Financial Planner

Registered Agent
C T Corporation System
1200 S Pine Island Rd
Plantation, FL 33324
 

gumbert 2

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well apparently Starwood could care less about the recession because we got our assessment bill as planned, only difference is that the first installment of $542.00 is due in Jan 09 instead of Nov 08. Now this on top of our maintenance fees are due on both weeks by March . We had a timeshare salesman call the other day and he said there is no way we could get more than $7500 for the weeks that we paid $26,000 for 2 yrs ago. he said Vistana just doesn't have the clout it used to. Surprising? yeah right!
 

gumbert 2

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I sent a complaint to the Fla Condiminium Board and they sent it to the renovator for Vistana, Mr. Billups. He is supposed to be sending a complete bid sheet on the cost for each unit but so far he told Mr. Kassoo at the board the final decision hadn't been made. Mr. Kassoo said they could bill us until it was so I faxed him a copy of our maintenance and assessment bills and the budget that was on the back and told him he shouldn't take Mr. Billups at his word bc apparently he isn't being honest with him. That was a couple of weeks ago and I heard anything else yet from Mr. Kassoo due to the holidays.
 
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