- Joined
- Jul 13, 2015
- Messages
- 6,927
- Reaction score
- 10,274
- Location
- Florida
- Resorts Owned
- Hgvc Anderson, Blue Ride Village Resort
Last night I went to Sam’s Club. They no longer have the wipes to clean the carts so they are manned with someone to spray the handles and clean them off. What baffled me was when they were doing it. Instead of cleaning it at the cart area outside the entrance, they made you get the cart which you obviously had to touch, show your card at the entrance and then they were spraying the handles and wiping it down. Meanwhile you already touch it.
I went to customer service and spoke to a supervisor to say it defeats the purpose. She thought for a moment and said I was right but they have to follow what corporate told them to do.
So this morning called the complaint number and after 35 minutes of her getting info, told me it was submitted and someone would look at it. I asked when? 3-5 days. Really, get me a supervisor. Now I wait another 15 minutes and the supervisor tells me she will escalate it to corporate and it can take up to 3 days. Truthfully I was upset that I am trying to do the right thing and getting no where.
I decide to say do you want me to call the local news station? Maybe they might think this is something to feature. All of a sudden I am told she can escalate to a 24 hour response and someone will call you.
My lesson learned, bring my paper towels and spray bottle of disinfectant in my bag to the store. Prior to the coronavirus I always wiped down my cart before touching to avoid getting the flu.
I went to customer service and spoke to a supervisor to say it defeats the purpose. She thought for a moment and said I was right but they have to follow what corporate told them to do.
So this morning called the complaint number and after 35 minutes of her getting info, told me it was submitted and someone would look at it. I asked when? 3-5 days. Really, get me a supervisor. Now I wait another 15 minutes and the supervisor tells me she will escalate it to corporate and it can take up to 3 days. Truthfully I was upset that I am trying to do the right thing and getting no where.
I decide to say do you want me to call the local news station? Maybe they might think this is something to feature. All of a sudden I am told she can escalate to a 24 hour response and someone will call you.
My lesson learned, bring my paper towels and spray bottle of disinfectant in my bag to the store. Prior to the coronavirus I always wiped down my cart before touching to avoid getting the flu.
... stood the test of time
