Recently purchased Ebay week added to DC program for no additional charge

[wvacations]

Marriott might be closing the loop hole in the online software. About an hour ago I checked again and all my weeks could be enrolled. Logging in now there is no online enrollment. It goes to an “unrecoverable error” when trying to enroll the weeks. Guess we will see if anyone gets to keep the weeks that got in!

 

[dioxide45]

Marriott might be closing the loop hole in the online software. About an hour ago I checked again and all my weeks could be enrolled. Logging in now there is no online enrollment. It goes to an “unrecoverable error” when trying to enroll the weeks. Guess we will see if anyone gets to keep the weeks that got in!

I didn't have any problems getting to the enrollment page.

 

[wvacations]

Yup, it is back online and all weeks are good to go. Wish I was willing to gamble and risk the $2000.

 

[JanT]

No problem for me either and it is still showing both my eligible and ineligible weeks as being "eligible." Must have been a hiccup in the system or your computer.

 

[Davidr]

sorry, misclick

 

[dougp26364]

In my opinion people are going much deeper on this issue than it warrants. There was a glitch, some people took advantage of it, and they will probably be rewarded with their weeks being enrolled. End of story. If not, Marriott will unwind the entire transaction. There is no chance they are going to penalize someone in any way for Marriott's glitch. Also, I can't imagine why Marriott would ask a post to be deleted. Some of you act like this is some major military operation here. These are just some timeshares. All the theories and everything on here make me laugh. I enjoy the Marriott timeshares as a vacation with my family. I save the covert military operations for the fictional books I enjoy reading.

Yep, you've pretty well nailed it on the head. This is really much ado about nothing.

I think the larger issue is how many more ways can Marriott screw this new program up. Everytime another glitch is found, it generates a long thread debating exactly "What does Marriott mean by this?" or, "What does this mean for owners?" Sometimes I feel like we're all just feeling around in the dark, looking for the light switch. We need to know the rules to make the most of what we own.

To me, this is just another example of Marriott's right hand not knowing what the left hand is doing. Because of that, it's worth debating.

 

[saturn28]

Yep, you've pretty well nailed it on the head. This is really much ado about nothing.

I think the larger issue is how many more ways can Marriott screw this new program up. Everytime another glitch is found, it generates a long thread debating exactly "What does Marriott mean by this?" or, "What does this mean for owners?" Sometimes I feel like we're all just feeling around in the dark, looking for the light switch. We need to know the rules to make the most of what we own.

To me, this is just another example of Marriott's right hand not knowing what the left hand is doing. Because of that, it's worth debating.

Did you ever consider that Marriott may have put that glitch in the software because they want to enroll as many resale weeks as they can, so the availability will be there for the Destination Points members. They may have come to the conclusion that they needed more weeks then were enrolled. However, they didn't want to officially move the June 20, 2010 date, since it would be a disincentive for people to buy Destination Points. Instead if they did it by stealth, hoping present members would figure it out, they could continue to enroll resale weeks that closed after the June 20th deadline. Once they feel they got enough weeks, so the program works smoothly, they will remove the ability to enroll resale weeks that don't meet the criteria.

 

[dioxide45]

Did you ever consider that Marriott may have put that glitch in the software because they want to enroll as many resale weeks as they can, so the availability will be there for the Destination Points members. They may have come to the conclusion that they needed more weeks then were enrolled. However, they didn't want to officially move the June 20, 2010 date, since it would be a disincentive for people to buy Destination Points. Instead if they did it by stealth, hoping present members would figure it out, they could continue to enroll resale weeks that closed after the June 20th deadline. Once they feel they got enough weeks, so the program works smoothly, they will remove the ability to enroll resale weeks that don't meet the criteria.

This doesn't make any sense. Marriott advertises that that post 6/20 weeks can't be enrolled, but for those chosen few (and it likely is very few, dozens, at most a hundred) they can enroll their weeks. Either Marriott wants the post 6/20 weeks or they don't. Those few that were able to enroll have very little effect on Marriott's bottom line or over all enrolled week numbers. They are a drop in the bucket. Keeping this "hidden benefit" won't get them all the weeks they want.

 

[saturn28]

This doesn't make any sense. Marriott advertises that that post 6/20 weeks can't be enrolled, but for those chosen few (and it likely is very few, dozens, at most a hundred) they can enroll their weeks. Either Marriott wants the post 6/20 weeks or they don't. Those few that were able to enroll have very little effect on Marriott's bottom line or over all enrolled week numbers. They are a drop in the bucket. Keeping this "hidden benefit" won't get them all the weeks they want.

It does make sense. What doesn't make sense is it taking more than 1 day after Marriott found out, to close the ability to enroll the non-qualified weeks down. According to the Marriott Advocate, they have known for some time.

 

[DCBoy]

Some Marriott timeshare owners don't receive a deed to their property and nothing is recorded at the local registry of deeds (e.g. Aruba properties). Is there a distinction here for DC membership purposes?

 

[billymach4]

Some Marriott timeshare owners don't receive a deed to their property and nothing is recorded at the local registry of deeds (e.g. Aruba properties). Is there a distinction here for DC membership purposes?

Aruba TS's are not part of the DC program.

 

[hotcoffee]

. . . I'm convinced Marriott monitors the site on a regular basis, can't prove it so I can understand that some might not share the conviction. . . . .

I know that some of their employees read these threads when they get a chance. In fact, the salesperson I talked to at Marriott even refers to this forum as "TUG", and seems well informed of the issues discussed here. I have no problems believing that the person who posted here was indeed from Marriott.

The one thing that would diminish my respect for Marriott is if they carried through with their threat to unenroll any non-eligible weeks mistakenly enrolled. The glitch was their fault, and the consequences is the price they should pay. The weeks mistakenly enrolled should be allowed to stay in the program.

 

[KathyPet]

If Marriott knows about this loophole and cannot plug it right away then they could simply "take down" the entire on line enrollment process and put up a message saying that is was temporarily unavailable and to call MVCI customer service for further assistance. Any calls that come in could then be routed to a special group of CSR's who are thoroughly trained in what weeks can and cannot be enrolled. The process could then be completed on the phone and non-eligible weeks could be prevented from enrolling. The fact that Marriott has not taken this action and still continues to allow on line enrollment and still shows non eligible weeks to be enrolled tells me a lot about what is going on behind the scenes. If they considered the problem to be that serious they certainly could take action to prevent it. That they have not done so says that either they don't care or they have decided to allow these weeks in. The E Mail that was on this web site purported to be from a Marriott person could also be used as a telling argument to fight any attempt by Marriott to unenroll these weeks by using that E Mil to prove that Marriott knew about the problem prior to my enrollment and Clemson Fan's enrollment of our weeks and that they took no action to prevent our weeks from being enrolled.

 

[dioxide45]

If Marriott knows about this loophole and cannot plug it right away then they could simply "take down" the entire on line enrollment process and put up a message saying that is was temporarily unavailable and to call MVCI customer service for further assistance. Any calls that come in could then be routed to a special group of CSR's who are thoroughly trained in what weeks can and cannot be enrolled. The process could then be completed on the phone and non-eligible weeks could be prevented from enrolling. The fact that Marriott has not taken this action and still continues to allow on line enrollment and still shows non eligible weeks to be enrolled tells me a lot about what is going on behind the scenes. If they considered the problem to be that serious they certainly could take action to prevent it. That they have not done so says that either they don't care or they have decided to allow these weeks in. The E Mail that was on this web site purported to be from a Marriott person could also be used as a telling argument to fight any attempt by Marriott to unenroll these weeks by using that E Mil to prove that Marriott knew about the problem prior to my enrollment and Clemson Fan's enrollment of our weeks and that they took no action to prevent our weeks from being enrolled.

I wouldn't say the fact that they haven't taken down the online enrollment system is an indication that they are permitting these weeks to enroll, it is all about convenience. Many people will enroll online but wouldn't bother to pick up the phone and call to enroll. It is about having more avenues to enroll than giving a green light to post 6/20 enrollments.

My take is that Marriott likely doesn't have a "recording date" data field in their system. Or it is not included in the data that is fed to their online system. Making these fixes doesn't happen overnight. Taking down their online enrollment system would reduce enrollments for that time period. It would be a costly mistake.

 

[hotcoffee]

If Marriott knows about this loophole and cannot plug it right away then they could simply "take down" the entire on line enrollment process and put up a message saying that is was temporarily unavailable and to call MVCI customer service for further assistance. . .

This is a very good point. Something fishy is going on here. So, their software has a bug that is allowing ineligible weeks into the program, and this has been going on for some period of time. Yet, they do nothing to put a stop to it. They don't fix it. They don't take the online enrollment offline. What is going on here? Is Marriott so lame that they cannot figure out how to put a stop to this?

 

[dioxide45]

I think Marriott was thinking that the verbiage alone on the Enrollment Notice page was enough to keep people from attempting to enroll post 6/20 weeks. They mistakenly thought they didn't need a system edit to prevent these weeks from being enrolled. Some people found a loophole. The numbers are small, they don't want to cut off a enrollment channel to prevent a few people from enrolling weeks online. It still doesn't mean that Marriott is wanting these post 6/20 weeks enrolled.

 

[hotcoffee]

. . . My take is that Marriott likely doesn't have a "recording date" data field in their system. Or it is not included in the data that is fed to their online system. Making these fixes doesn't happen overnight. Taking down their online enrollment system would reduce enrollments for that time period. It would be a costly mistake.

Marriott does not have a "recording date" data field in their system???? So, they impliment a major program with a cutoff date, and forget to put a key date field in their software??? I hope that Marriott is not as stupid as you theorize or we are all in trouble. We all own timeshares in a company with an IT department staffed by idiots.

 

[KathyPet]

I don't see it that way. It is going to be a lot more costly for them time wise because now they are going to have to manually check every single on line enrollment that involved resale weeks to try to find when these were "recorded". Then they are going to have to contact all the owners who did enroll non-eligible weeks to try to "fix" the problem and resolve the matter. What about owners who enrolled non-eligible weeks and then traded those weeks for DC points and actually got a reservation using those points! What a mess! It is a PR nightmare. They are going to have a lot if very unhappy owners who will say something along the lines of "Well I expected Marriott to define what they mean by "enrolled date" and they did not specify what that was and they did not have any edit to prevent me from enrolling so I thought I was good to go" They also may have some legal difficulty even though they say that you understand that you cannot enroll weeks that were "recorded" past the deadline date when they do not define what date people are to use as the recorded date and their system allowed owners to enroll these weeks after Marriott admitted in this thread that they were aware of the problem and they have failed to take any action to prevent the problem from continuing.

 

[saturn28]

If Marriott knows about this loophole and cannot plug it right away then they could simply "take down" the entire on line enrollment process and put up a message saying that is was temporarily unavailable and to call MVCI customer service for further assistance. Any calls that come in could then be routed to a special group of CSR's who are thoroughly trained in what weeks can and cannot be enrolled. The process could then be completed on the phone and non-eligible weeks could be prevented from enrolling. The fact that Marriott has not taken this action and still continues to allow on line enrollment and still shows non eligible weeks to be enrolled tells me a lot about what is going on behind the scenes. If they considered the problem to be that serious they certainly could take action to prevent it. That they have not done so says that either they don't care or they have decided to allow these weeks in. The E Mail that was on this web site purported to be from a Marriott person could also be used as a telling argument to fight any attempt by Marriott to unenroll these weeks by using that E Mil to prove that Marriott knew about the problem prior to my enrollment and Clemson Fan's enrollment of our weeks and that they took no action to prevent our weeks from being enrolled.

As I suggest in my previous post, I believe that Marriott is knowingly allowing these weeks to be added. I didn't believe that until the Marriott Advocate said that they have been aware of the problem. This has been probably been going on since the enrolments started.

If they wanted to stop it, they could do it over night. When you sign up online, you don’t receive your confirmation until the next day. Surely, someone has to be checking the new enrolment for eligibility before the confirmation email is sent out. If they don’t do that at the present time, they could start doing it and delay the confirmation email for as many days as it takes to confirm each enrolment.

 

[larryallen]

Just so it's clear the "glitch" is only working for people who already have one week enrolled? Or might this work for anybody right now?

 

[saturn28]

Just so it's clear the "glitch" is only working for people who already have one week enrolled? Or might this work for anybody right now?

There is only one way to find out. Try to enrol and see what happens.

 

[dioxide45]

Just so it's clear the "glitch" is only working for people who already have one week enrolled? Or might this work for anybody right now?

It seems to work for anyone. Kathy didn't have any enrolled weeks and was able to enroll developer weeks and a post 6/20 week in one transaction.

Getting additional weeks in for free only works for people who have already enrolled two resale weeks or one developer and one ore more resale weeks.

 

[wvacations]

Don't forget they are still allowing all weeks to be enrolled when you call. I have called at least 5 times and told that all my weeks can be enrolled. If I do it on the phone I don't have to chek the box that "I understand" about external weeks. I just give them a credit card. My problem is I also don;t have anything to print saying I am enrolling all my weeks. What a mess they have made of this. There can't be that many operators on the phone, that they could not put out a memo or hold a staff meeting and put an end to this.

My last sales person had the exact closing date, or at least the date that Marriott added the week to my account. It was right on a screen in front of me. Wish there was a way to record the phone and call and enroll my weeks!!

 

[TheTimeTraveler]

Don't forget they are still allowing all weeks to be enrolled when you call. I have called at least 5 times and told that all my weeks can be enrolled. If I do it on the phone I don't have to chek the box that "I understand" about external weeks. I just give them a credit card. My problem is I also don;t have anything to print saying I am enrolling all my weeks. What a mess they have made of this. There can't be that many operators on the phone, that they could not put out a memo or hold a staff meeting and put an end to this.

My last sales person had the exact closing date, or at least the date that Marriott added the week to my account. It was right on a screen in front of me. Wish there was a way to record the phone and call and enroll my weeks!!

Don't worry. Your phone call is recorded, only it's at the other end:rofl:



.

 

[Kokonut]

I think Marriott was thinking that the verbiage alone on the Enrollment Notice page was enough to keep people from attempting to enroll post 6/20 weeks. They mistakenly thought they didn't need a system edit to prevent these weeks from being enrolled.

When the transfer of my post-6/20 resale week was completed at the beginning of December, the week showed as being ineligible with the reason that it was purchased after 12/08/10. I'm not sure why that date was given instead of 6/20/10.

A week later when I checked again, the week showed as being eligible.

So Marriott had a way to prevent the week from being enrolled.

K.