Nowaker
TUG Member
- Joined
- Oct 13, 2021
- Messages
- 1,177
- Reaction score
- 954
- Location
- Wilson County, Texas
- Resorts Owned
- HGVC: 41,520 points - Coylumbridge, Flamingo, Elara, Trump, 2x Boulevard
I woke up to an email from HGVC:
I received an upgrade from 2 Bedroom to 2 Bedroom Plus.
The first one is ground floor with a grass patio. It's fantastic with kids.
The second one is second floor with a balcony. Meh.
I am HGV Max now, and this is probably why I got upgraded. However, I wasn't HGV Max at the time of booking, so I couldn't have opted in for upgrades. And I know I absolutely would not opt for upgrades when I know what I book.
I was able to get it reversed by calling the support, but not without a fight. So - I call in, explain I received an upgrade that I don't want and didn't consent to, I want my original unit back. She says she would waive the cancellation penalties because it's the first time I'm cancelling, and the original unit is still available so she can book it right after cancellation processes... WHAT?! I explain again, I want my original unit back and I want to avoid any situations where my reservation is canceled, while someone else takes the inventory before she books it again. She argues with me that this is how the system works, it's a courtesy, yada yada, to which I say this is all unacceptable, I need this back to the original state without canceling anything. She puts me on hold to contact the supervisor, but she figures out how to fix it herself, and just modified it without canceling. Sigh.
I was pretty lucky I caught it early and my original unit was still available. We're talking a Christmas/NYE stay in Kings Land in Hawaii.
I received an upgrade from 2 Bedroom to 2 Bedroom Plus.
The first one is ground floor with a grass patio. It's fantastic with kids.
The second one is second floor with a balcony. Meh.
I am HGV Max now, and this is probably why I got upgraded. However, I wasn't HGV Max at the time of booking, so I couldn't have opted in for upgrades. And I know I absolutely would not opt for upgrades when I know what I book.
I was able to get it reversed by calling the support, but not without a fight. So - I call in, explain I received an upgrade that I don't want and didn't consent to, I want my original unit back. She says she would waive the cancellation penalties because it's the first time I'm cancelling, and the original unit is still available so she can book it right after cancellation processes... WHAT?! I explain again, I want my original unit back and I want to avoid any situations where my reservation is canceled, while someone else takes the inventory before she books it again. She argues with me that this is how the system works, it's a courtesy, yada yada, to which I say this is all unacceptable, I need this back to the original state without canceling anything. She puts me on hold to contact the supervisor, but she figures out how to fix it herself, and just modified it without canceling. Sigh.
I was pretty lucky I caught it early and my original unit was still available. We're talking a Christmas/NYE stay in Kings Land in Hawaii.