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RCI is back up

cpnuser said:
I called a RCI vacation couselor earlier today to get some info about an unit(2 back to back weeks) I confirmed on the points side last night (I won't tell you how long it took me to do it). She told that she could not get online to do certain things right now, but by tomorrow ALL the problems would be solved on their site. In a very nice way, I told her she was dreaming.
Click to expand...
FWIW, I'm finding the RCI Weeks interface to be running MUCH FASTER today than earlier this week. I like it.
 
rhonda said:
FWIW, I'm finding the RCI Weeks interface to be running MUCH FASTER today than earlier this week. I like it.
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Wait until you see all the added housekeeping fees for a standard Week to Week exchange! You may not like it so much then :eek:

I am just floored over this. And not in a good way at all. :mad:
 
If resorts are charging Housekeeping fees to exchangers thats on the HOA and/or the management companies for the resorts not RCI. RCI might suggest it to the resorts but the money is being collected at check in. I know some resorts are charging exchangers fees that they don't charge owners. Fees like parking and internet that presumably the owner who exchanged paid with MF but the HOA is using to keep MF down. As long as there is proper disclosure you can avoid the resorts who do this.
 
I think those are erroneously showing up on the Weeks side when most of them should only be on the Points side for stays of less than a week.
 
Well, not exactly. I have traded into more than one resort in Europe that charged housekeeping and other fees to RCI exchangers, but not to its own owners or to DAE exchangers. I have also seen posts of SFX members who escaped extra fees that were imposed on RCI exchangers.


tschwa2 said:
If resorts are charging Housekeeping fees to exchangers thats on the HOA and/or the management companies for the resorts not RCI. RCI might suggest it to the resorts but the money is being collected at check in. I know some resorts are charging exchangers fees that they don't charge owners. Fees like parking and internet that presumably the owner who exchanged paid with MF but the HOA is using to keep MF down. As long as there is proper disclosure you can avoid the resorts who do this.
Click to expand...
 
Search- Points

I just tried to do a search on the points side tonight. When I click on the "units available" for a resort, no monthly calendar comes up to show what is available. Is RCI EVER going to get this straightened out? Why can't they put it back like it was? It was fairly simple to do search, now it is just a big mess.
 
RCI is broken......

Modifying searches doesn't work.
Setting up new searches doesn't work.
Inventory shows on Shell's portal that cannot be see in either weeks or points (odd, since Shell is leaving RCI in a few months).
Housekeeping fees are showing for all exchanges for resorts that will likely not charge the fees
Calendars aren't working

It's a real mess, but that's my opinion. I hope they fix it soon.
 
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Can't get a search started at all....anyone else having trouble?
 
I have no problems using Firefox, but it doesn't work very well with Internet Explorer
 
ronandjoan said:
Can't get a search started at all....anyone else having trouble?
Click to expand...

IE is just not doing anything in Weeks or Points. RCI must outsource their computer software to someplace without electric -- because they certainily don't test their new code.:wall:
 
It was supposed to be a solution to all the problems and misfunctions in the RCI online system, like the phantom weeks. That was what RCI told me.
- Not all my favorite searches work anymore.
- I do miss the calender of months.
- The recommendations don't think about the 1 in 4 year rule.
 
I can't log in to RCI through the WM Portal at all today.
 
I can log into weeks but not points. So disappointed they haven't fixed the problems, but I know RCI will fix things eventually. It's such a complicated website with so many functions, I can see how it would be difficult to make vast changes and have everything work. As long as it works eventually, I am happy.
 
Points- phone

I tried to call RCI to check on a points unit I have on "hold" just now. I can't even get to a vacation counseler. Message says to "Call back later".
 
The only web browser I can get to work consistently is Opera, and Firefox has been the worst with the new changes. Just have to roll with the punches I guess.
 
I received another e-mail saying that they have extended the $199 sale until tomorrow so I decided to see what was available but when I tried to get in I got the message saying that RCI Points is not available online or at the call centre. Maybe that's why they had to extend it another day.

Lynn
 
IE8 and IE9 not showing units on Points

I called and spoke to a rep whotold me that the new RCI has problems with Internet Explorer 8 and IE9 versions. I used another browser (Firefox) and could see the available weeks. I did not save any searches though.
 
I got a lengthy email yesterday from RCI. The gist of it was that RCI Points is down for both customers and staffers and they'll send another email when they get it up again. No subsequent email.

Is anybody surprised?

Sheila
 
I got my email "RCI Points back up" at 11:55 am this morning

sfwilshire said:
I got a lengthy email yesterday from RCI. The gist of it was that RCI Points is down for both customers and staffers and they'll send another email when they get it up again. No subsequent email.

Is anybody surprised?

Sheila
Click to expand...

I was on RCI Points during the early AM hours this morning..
 
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