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RCI is back up

Going through the Hilton portal in IE, I get a blank page. Can get in with Chrome. However, so far I've clicked on two properties that supposedly have availability, but can't be found.

I do like the fact that points and weeks are now combined.
 
Can anyone use the deposit calculator?
 
Nothing special

No idea what we were expecting but the only change I notice in RCI Weeks is locations and resorts that RCI is recommending me. A huge disappointment. Nothing extra at all. Not even RCI Platinum membership for non-US and non-UK members.
 
Only some cosmetic changes on the weeks side.

The points side "advanced search" is the bomb!! :clap:

Home resort and home group are MIA - sure hope they return soon
 
FWIW, I found the suggested areas and resorts very hit and miss. Many are overvalued, oversupplied resorts. The first one it listed for me the other day was Vacation Village at Parkway and I think Grandview was on the list, too. Many of the others are resorts I've already been to. Some are rated like 3 stars or below. Really?
 
ampaholic said:
I like it - the search by calendar is cool.

1. zero in on resort you want
2. select a month (then another if nada)
3. select a "check in"
4. select a "check out"
5. confirm]


Did we lose the "hold" option? I had to confrim a week that I wanted to hold. This way they get their money and you get a refund if you cancel during the grace period.
Click to expand...
 
I don't think you could hold with RCI points exchange on the point side even before the update. One change I noticed is that I no longer receive email when I put a week on hold or confirm an exchange online.
 
Exchange Fees for Home Resorts? Did they go up? I see a note of $151 Cdn.
I thought they were discounted to $40-$50 for your home resort???
Or am I confused? or is that posting just a general one? or did RCI sneak in fee increases? (cynical these days).

thanks,

wpt.
 
Just to follow up.. I did a home resort exchange in July 2011, I checked my card and the fee was $107 cdn... I went thru the phone service as the online transaction failed... so perhaps it was even less?
Hmm I will send them an email asking...
wonder if they are getting inundated with calls and e-mails?
I wonder what their IT infrastructure is like? (or where it was developed? offshore???) oops I digress...

laters...

wpt
 
Home Resort and Home Group is still broken for me - I cant even get to the "select this unit" page.

Maybe it will work in a few days :annoyed:
 
wptamo said:
Just to follow up.. I did a home resort exchange in July 2011, I checked my card and the fee was $107 cdn... I went thru the phone service as the online transaction failed... so perhaps it was even less?
Hmm I will send them an email asking...
wonder if they are getting inundated with calls and e-mails?
I wonder what their IT infrastructure is like? (or where it was developed? offshore???) oops I digress...

laters...

wpt
Click to expand...

The discounted home exchange fee was $40 us if you booked the full 7 days during the 11-12 month period. From 10-11 you got home group priority and could book any number of days but no discount. 10 months or less you can book anywhere including your home resort but fees were not discounted.
 
What an amazing week we had in Seapoint! The resort was fantastic, could not do more to be helpful. One evening we sent my daughter down to ask if someone could open a bottle of wine for us as we had no corkscrew - she returned with the bottle opened and in a silver bucket of ice!
We did not need a car - the resort shuttle service was better than any we have ever experienced before in our 21 years of timeshare ownership!
The highlight of our week was Table mountain, I did the trip up in less than 10 minutes by cable car, my husband and daughter age 11, did the 3 hour climb to the top. The views were amazing.
 
Got a reply from RCI, left out the respondents name.

Hello,



Thank you for your e-mail.



Unfortunately, the Points website cannot support Home Week, Home Resort or Home Group reservations at this time when the Points account includes multiple ownerships. For assistance in booking reservations which are currently not supported online, please call an RCI Points Guide for assistance at 877/968-7476. We regret any inconvenience this may have caused.



Kind Regards,
 
One thing I noticed on the description of the units they are not stating if the bedrooms have king or queen beds just the sleep number and baths. Now we have to depend on our Tug reviews or calling the resorts.

I still can't get the calculator to work.
 
The deposits section now has me owning a resort I have never heard of. Think I'll just wait to see how long it takes them to figure that out. I'm sure they have enough problems to work on for the present
 
Does anyone have a way around this change. I am searching for 2 different resorts on Kauai for with 8/31 or 9/1. I already have a week booked for check in 9/7. Since the week that I have booked was sitting there for days and never linked to my ongoing search for that week and unit I check my search every day. Now with the "new and enhanced" RCI, I can not longer go from August to September without going back to the page before. In the past I was able to just click on the arrow to go ahead or back a month. Thanks
 
wptamo said:
Got a reply from RCI, left out the respondents name.

Hello,



Thank you for your e-mail.



Unfortunately, the Points website cannot support Home Week, Home Resort or Home Group reservations at this time when the Points account includes multiple ownerships. For assistance in booking reservations which are currently not supported online, please call an RCI Points Guide for assistance at 877/968-7476. We regret any inconvenience this may have caused.



Kind Regards,
Click to expand...
Wow, got a call from RCI, they are aware of the issue I'm having and will go into my account to fix, I also mentioned the exchange rate values where high while in the home resort and they will take a look at that too! Nice... I asked if there were any rate increases, he said, no... Cool!

Hopefully whatever they find wrong with mine will be something they can apply to others having the same issue.

If I can guess they are returning a count of only one (resort key?) when they query the DB for my home resorts... I suspect if they fix that query bingo....

once the dust settles and we get use to the new system I think there will good benefits for us.

Laters...
 
I am pretty new to RCI.. I thought I used to be able to see a points calendar specific for each resort that specifies weeks and how many points that week would be... I can't seem to find it anywhere now? :shrug:
 
kwilson said:
The deposits section now has me owning a resort I have never heard of. Think I'll just wait to see how long it takes them to figure that out. I'm sure they have enough problems to work on for the present
Click to expand...

My deposit available is messed up too. It has my resort comapny and an ID number. I plugged in the ID number and no such resort nothing shows up. I'm just ignoring it since my resort has to do the depositing. I can't do it online anyways. My already deposits and TPUs are all ok.
 
Carolinian said:
If it makes you go date by date instead of showing you the whole picture that is indeed a huge aggravation and a ''disenhancement''.
Click to expand...

I'm with you, huge disenhancement. I am an opportunistics exchanger. I want to know what is available and then when. I am not tied to the when only.

Weeks display is fine. Pure Points and any of the MINI Systems Portal (Wyndham and HGVC) suck. Sure it give you the unit size and dates summary, but you have to open up each individual interval to "SEE" what size units are available. I guess now I have to seach by unit size too and then repeat the search for each unit size I will tolerate a smaller unit for.

Big thumps down for me.:crash:
 
yeah, a disappointment for someone who plans and is not fixed to a sked

IMO, having to search for available points exchanges via 30 day window was a PIA before the recent change. But regardless of what you call it now -- you essentially have to search by the day from here on; just from the highlighted days in the calendar! Yes, the monthy picture is gone and a lot of clicking is involved; becoming a gigantic PIA.

Note To RCI: What a shame RCI, you had a chance to really excel in the implementation of your "points enhancements" and you went backwards in my view. [It looks like it's just a rehash of the Wyndham and RCI rental ports; only with $$$ converted into points?] I just don't see any of the great enhancements that was touted by your adds. Good thing I had low expectations for you in the first place, or I'd really be disappointed!

Note To Self: How come I haven't been able to search for any points exchanges longer than a 7 day period? How come any browser I use on the website has some/different problems? It's good to see that most things never really change with RCI website technology!
 
short dated weeks

I called a RCI vacation couselor earlier today to get some info about an unit(2 back to back weeks) I confirmed on the points side last night (I won't tell you how long it took me to do it). She told that she could not get online to do certain things right now, but by tomorrow ALL the problems would be solved on their site. In a very nice way, I told her she was dreaming.

My husband is retired, so we are able to do a lot of short dated weeks. I noticed quite a few listed online today that required a lot of points that were within the 30 day short dated period. I figured it was just another clitch that RCI was probably working on . Members shouldn't have to put up with this everytime RCI updates their site. Granted, maybe some members find some things improved, but to me the points side is a big mess. But tomorrow is another day and we can look forward to a problem free site in the morning.
 
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