RCI cancelled my vacation

[Bailey#1]

Wow, I am like the OP I would never expected the whole set of resorts to be involved in the 1 in 4 rule.

Learned something new today!

 

[Cyberc]

I can always see inventory of resorts that have the 1:4 restriction which I have stayed at and can book them. However there is the disclaimer that your exchange will be cancelled if you have stayed there within the 4 years.

With My RCI weeks account i'm not able to do that.

Regards

 

[silentg]

With My RCI weeks account i'm not able to do that.

Regards

Can you exchange with one of your other weeks? I see you have more than one timeshare. We had this happen I used my mother's timeshare, to exchange into a one in four resort. A couple of years later my brother bought Mum's timeshare and tried to exchange into the same resort I had gone to, they would not allow him to do so. Even though he was a new owner they said the week was used already and he would have to wait until 4 years had passed. The resort said RCI policy, RCI said resorts policy. I think the resort wants mostly owners there, no one took the responsibility. Keep trying good luck!
Silentg

 

[DeniseM]

I think the resort wants mostly owners there, no one took the responsibility.

I think the 1-in-4 rule is designed to ensure a continuous supply of "fresh meat," for the sales presentations, instead of having the same people exchange in all the time. Newbies are more likely to be susceptible to sales, than people who have been there many times, so they don't want the same people exchanging all the time.

 

[Cyberc]

Some resorts are very strict about the 1 in x rules. Most are not. It may be that this resort changed fairly recently from 1 in 4 for each resort to 1 in 4 for the whole resort group and RCI either hasn't or can't modify their system to keep you from seeing others in the group. Most resorts rely on RCI's system 100% to keep you out. The really strict ones have their own checks and will cancel you out on their end. It sounds like that is what happened.

There are lots of different versions of the 1 in x rule and some do exclude the whole group.

Hopefully RCI will be able to get you an exception this time or find you another comparable resort in the same area.

It seems these resorts are very strict, I never imagined that I would get my confirmed vacation cancelled.

I hope that RCI is able to get my vacation reinstated.

Regards

It's up to the discretion of the resort whether you are allowed to stay there or not. RCI will take the reservation. OP, I hope you, with the assistance of RCI, are able to get your reservation reinstated, but if it is, you will always wonder if, when you arrive to check in, will they let you check in or will they exercise their 1-in-4 rule.

Jim

If there is not restrictions in place, it sounds strange that a resort could just cancel on you. I know that in this situation a restriction is in place but if its up to the resort to accept or not, then you actually don't know if you get your vacation or not?
I would assume that if my reservation is reinstated i'm allowed to checkin.

Regards

I use the HGVC/RCI portal and for some reason it will let me see and book resorts that I shouldn't be able to book for the 1 in 4 rule. It does have the disclaimer that if a later date they determine that I can't stay there, the vacation will be canceled. It is one of the many reason why I am not a fan of RCI. I'd rather know before I made all my plans than find out later at some random date.

When I use my RCI weeks account i'm able to search for any resort, but I the resort has the 1:4 rule and I have visited within that timeframe, i'm not able to see availability when I hit "check availability" I get this text instead:

"The resort you are trying to confirm allows travel only once in 3, 4 or 5 years. Because our records show that you visited this resort during that timeframe, it cannot be confirmed online. If you have any questions or would like help with other choices, please call one of our Vacation Guides at 1-317-805-8000 or 1-800-338-7777."

I actually haven't stayed at these resorts through HGVC-RCI only with my regular RCI weeks membership. Therefore I don't know if the corporate portal acts differently.

Regards

It's pretty clear in the resort description that the 1-in-4 applies to the group. I can't tell you why they let you do it in the past, but I think RCI is within its rights to cancel this one. However, if I were you, I'd point out that it took them a month to cancel it, and so you are hoping they can find you something in the area. However, it is likely that "something" is not going to be in this resort group.

I agree that each resort has the 1:4 rule. But I the rule goes towards all resorts in the group, then I don't understand why the only restriction I see online only goes for the resorts that I have visited already and not the ones I haven't visited.

I'll use that argument when I talk to them next week, hopefully I get my vacation back.

Regards

RCI's special group is very good at finding alternative accomodations. I have had this happen to me twice. Both times RCI came up with very acceptable replacements. Good luck.
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Pat H

That sounds very comforting. Just out of curiosity what happened in your situation?

Regards

Can you exchange with one of your other weeks? I see you have more than one timeshare. We had this happen I used my mother's timeshare, to exchange into a one in four resort. A couple of years later my brother bought Mum's timeshare and tried to exchange into the same resort I had gone to, they would not allow him to do so. Even though he was a new owner they said the week was used already and he would have to wait until 4 years had passed. The resort said RCI policy, RCI said resorts policy. I think the resort wants mostly owners there, no one took the responsibility. Keep trying good luck!
Silentg

I could actually do that, but the week that I had is gone, so i don't have that option, I would need to do an OGS and cross my fingers for a match.

Another issue is that my HGVC points are tied up for other vacations.

I would assume the 1:4 rule applied to the RCI memberID and not the actual week or account name. If its tied up to the account name and/or address then the option of using my HGVC points for going, would not work either.

Regards

 

[Cyberc]

I think the 1-in-4 rule is designed to ensure a continuous supply of "fresh meat," for the sales presentations, instead of having the same people exchange in all the time. Newbies are more likely to be susceptible to sales, than people who have been there many times, so they don't want the same people exchanging all the time.

I think your right. But I also think that some resorts see higher demand than they can actually supply. This way they can limit the people going and also have fresh "meat" coming

Regards

 

[Pat H]

The first one they told me that the person whose week it was claimed they never deposited it. It was only 2 weeks before check in. RCI got me a nicer resort and an oceanfront unit.

The second time the resort changed the check in date from a Sat to a Sun. It was on a Caribbean island during winter. Flights had already been booked. RCI got me an additional week that overlapped so we actually got 2 weeks for 1.

 

[happymum]

Like Pat H, I have had very good luck with RCI's special group-all 3 times !