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RCI cancelled my vacation

Cyberc

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Hi tuggers

I just found out today that rci has cancelled one of my vacations. The initial answer was that I had booked a 1:4 before the 4 years was up. I told the rep to investigate and he found that I had never stayed at this resort before. I have however stayed at one of the sister resorts.

These resorts I'm not able to book through rci no availability is coming up, but on the one that got cancelled I can see availability, currently there are none I already tried to find my cancelled week but it seems gone.

Rci claimed that is actually wasn't them but the resort that cancelled the vacation, but they now have a "special" team working on my issue.

What is the odds that I get my vacation back? I have already purchased airfare for the family. If rci is not able to get my vacation back are there anything I can demand as a compensation? ie them reimbursing my airfares?

If I can't start at either the resort that I booked or one or the sister resorts I don't want to go.

Regards
 

HudsHut

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No, we mean which resort(s) ? Which dates? We're trying to figure the chances that another week will become available.
 

Cyberc

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No, we mean which resort(s) ? Which dates? We're trying to figure the chances that another week will become available.

Its on the canary island at a resort called gran Anfi rci code:6471

My checkin date was:21st of May.

Regards
 

Passepartout

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Keep pestering them about it. There is still time and school holidays will not have started and there are other Canary Island resorts. I'd still feel OK about it. If I had non-refundable flights, though I think I'd back it up with refundable (or un paid-for) hotel reservations just in case.

Jim
 

Cyberc

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Keep pestering them about it. There is still time and school holidays will not have started and there are other Canary Island resorts. I'd still feel OK about it. If I had non-refundable flights, though I think I'd back it up with refundable (or un paid-for) hotel reservations just in case.

Jim

Hi

I also thought about making a refundable reservation at a resort close by the initial one.

I will deffently keep calling them, i would assume that I hear something tomorrow (or is that too soon?) can I force them in anyway to pay for a hotel booking nearby the resort or is that out of the question? In my opinion they made a mistake and then they must pay for that mistake.

Regards
 

HudsHut

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Club Gran Anfi (#6471)
Mogan, Gran Canaria Canary Islands
https://anfi.com/es/

The reviews say it is a lovely resort. I hope they can find you a comparable one.

Urgent Information

Policy Restrictions

You may only stay at this resort group once every 4 years.
Animals are not permitted; could result in forfeiture of the unit and/or other penalties.

General Urgent Information

Occupancy limits are strictly enforced: could result in forfeiture of the unit and/or other penalties.

Additional Information

1 in 4 year rule in force to all inbounds with the exception of ANFI owners & ANFI Vacation Club Owners.
 
Last edited:

Passepartout

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Tomorrow may be too soon. I'm not sure they work weekends. Be a little patient, your move-in date isn't for almost 3 months.
 

Cyberc

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Club Gran Anfi (#6471)
Mogan, Gran Canaria Canary Islands
https://anfi.com/es/

The reviews say it is a lovely resort. I hope they can find you a comparable one.

Urgent Information

Policy Restrictions

You may only stay at this resort group once every 4 years.
Animals are not permitted; could result in forfeiture of the unit and/or other penalties.

General Urgent Information

Occupancy limits are strictly enforced: could result in forfeiture of the unit and/or other penalties.

Additional Information

1 in 4 year rule in force to all inbounds with the exception of ANFI owners & ANFI Vacation Club Owners.

I also read "the resort group" if it does in deed mean all of the hotels, why on earth an I able to book this particular hotel and not the others in the "group". Btw we have used RCI for multiple stays at these hotels during the last few years. But the one booked for May we have never ever stayed at.

Regards
 

Cyberc

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Tomorrow may be too soon. I'm not sure they work weekends. Be a little patient, your move-in date isn't for almost 3 months.


True the checkin is first with a few months, but I really like to have things in order and not book a few days prior to checkin.

I'll wait for a few days, and unless I see some positive changes to my account I'll call them.

Any comments what to expect if they can't get my booking back?


Regards
 

scootr5

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I also read "the resort group" if it does in deed mean all of the hotels, why on earth an I able to book this particular hotel and not the others in the "group". Btw we have used RCI for multiple stays at these hotels during the last few years. But the one booked for May we have never ever stayed at.

Regards

It's also possible that they instituted the 1-in-4 in the last year or two. Sheraton did that a while back for Broadway Plantation.
 

alexadeparis

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I also read "the resort group" if it does in deed mean all of the hotels, why on earth an I able to book this particular hotel and not the others in the "group". Btw we have used RCI for multiple stays at these hotels during the last few years. But the one booked for May we have never ever stayed at.

Regards

I think the RCI website will let you book whatever you want for the 1 in 4 at your own risk. The software doesn't stop you. It's up to you to read the rules before you click submit and make sure you aren't violating the 1 in 4 rule. It sounds as though you ARE violating it if they go by the entire group in that area.
 

Passepartout

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True the checkin is first with a few months, but I really like to have things in order and not book a few days prior to checkin.

I'll wait for a few days, and unless I see some positive changes to my account I'll call them.

Any comments what to expect if they can't get my booking back?


Regards

In light of the 1-in-4 rule for the resort group, I would have taken them at their word that I might have the reservation disallowed. When you made the reservation, RCI would have no way of knowing which resorts you've stayed at, or if you had a guest certificate, or whatever. They just don't screen members' reservations that closely, and rely on the resort to screen incoming guests.

As to 'what to expect if they can't get your booking back?', I'd suspect it would be up to you to book another resort. RCI may or may not put your points back in your account to do this with. That's really about where their responsibility ends.

Sorry it seems to be working out this way for you.
 

Cyberc

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It's also possible that they instituted the 1-in-4 in the last year or two. Sheraton did that a while back for Broadway Plantation.

The 1:4 has been there for as long as I can remember.

Regards
 

Cyberc

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I think the RCI website will let you book whatever you want for the 1 in 4 at your own risk. The software doesn't stop you. It's up to you to read the rules before you click submit and make sure you aren't violating the 1 in 4 rule. It sounds as though you ARE violating it if they go by the entire group in that area.

That is actually not entirely correct, at least not for these resorts. Once you book one you are not able to see availability in the next 4 years on that specific one. Once you click the "check availability" button is says that you have been there within the last 3,4 or 5 years. This goes for each of the resorts, once booked you can't check the availability but only for the specific resort.

I have a Hilton property confirmed for this year also, and that's the same story.

Regards
 

Cyberc

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In light of the 1-in-4 rule for the resort group, I would have taken them at their word that I might have the reservation disallowed. When you made the reservation, RCI would have no way of knowing which resorts you've stayed at, or if you had a guest certificate, or whatever. They just don't screen members' reservations that closely, and rely on the resort to screen incoming guests.

As to 'what to expect if they can't get your booking back?', I'd suspect it would be up to you to book another resort. RCI may or may not put your points back in your account to do this with. That's really about where their responsibility ends.

Sorry it seems to be working out this way for you.

Sorry but I disagree. RCI knows exactly which resorts I have been to and which I haven't. If you look at the vacation history tab, you can all you booked vacation even if they ended up being cancelled.

Also the RCI software denies you if you tries to book the same resort within 4 years. This at least works this way for these resorts and for one Hilton I have booked this year.

I really hopes that RCI get my vacation back, I also assume that's why they have "assigned" a special team to look into my account.

My booking is a weeks vacation, had it been in points the problem might not have been there.

Regards
 

bnoble

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For the group-specific exclusion I've been subject to, the web site did not properly implement the group restriction, just the same-resort restriction. This was for the two different resort codes at Sheraton Vistana. But, I knew if I booked the other resort it was at risk of being cancelled.

How long was it between the exchange being confirmed, and the notification of cancellation?
 

Cyberc

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For the group-specific exclusion I've been subject to, the web site did not properly implement the group restriction, just the same-resort restriction. This was for the two different resort codes at Sheraton Vistana. But, I knew if I booked the other resort it was at risk of being cancelled.

How long was it between the exchange being confirmed, and the notification of cancellation?

Hi

I confirmed on the 1/24 this year. Yesterday my vacation got cancelled :bawl:

I knew the resort had 1:4 but imho it does not mean you can only stay 1 time every 4 years at any of the resorts. This is because I have stayed at other of the resorts the past few years. Last time I visited was in 2015 and then in 2014 and 2013. The resorts I stayed at I'm not able to see availability at on the RCI website I was only able to this on the resort I haven't visited at all.

Regards
 

gmarine

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I can always see inventory of resorts that have the 1:4 restriction which I have stayed at and can book them. However there is the disclaimer that your exchange will be cancelled if you have stayed there within the 4 years.
 

tschwa2

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Some resorts are very strict about the 1 in x rules. Most are not. It may be that this resort changed fairly recently from 1 in 4 for each resort to 1 in 4 for the whole resort group and RCI either hasn't or can't modify their system to keep you from seeing others in the group. Most resorts rely on RCI's system 100% to keep you out. The really strict ones have their own checks and will cancel you out on their end. It sounds like that is what happened.

There are lots of different versions of the 1 in x rule and some do exclude the whole group.

Hopefully RCI will be able to get you an exception this time or find you another comparable resort in the same area.
 

Passepartout

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It's up to the discretion of the resort whether you are allowed to stay there or not. RCI will take the reservation. OP, I hope you, with the assistance of RCI, are able to get your reservation reinstated, but if it is, you will always wonder if, when you arrive to check in, will they let you check in or will they exercise their 1-in-4 rule. :deadhorse:

Jim
 

presley

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I use the HGVC/RCI portal and for some reason it will let me see and book resorts that I shouldn't be able to book for the 1 in 4 rule. It does have the disclaimer that if a later date they determine that I can't stay there, the vacation will be canceled. It is one of the many reason why I am not a fan of RCI. I'd rather know before I made all my plans than find out later at some random date.
 

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Hi

I confirmed on the 1/24 this year. Yesterday my vacation got cancelled :bawl:

I knew the resort had 1:4 but imho it does not mean you can only stay 1 time every 4 years at any of the resorts. This is because I have stayed at other of the resorts the past few years. Last time I visited was in 2015 and then in 2014 and 2013. The resorts I stayed at I'm not able to see availability at on the RCI website I was only able to this on the resort I haven't visited at all.

Regards

It's pretty clear in the resort description that the 1-in-4 applies to the group. I can't tell you why they let you do it in the past, but I think RCI is within its rights to cancel this one. However, if I were you, I'd point out that it took them a month to cancel it, and so you are hoping they can find you something in the area. However, it is likely that "something" is not going to be in this resort group.
 

Pat H

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RCI's special group is very good at finding alternative accomodations. I have had this happen to me twice. Both times RCI came up with very acceptable replacements. Good luck.
 
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