Point at Poipu, Kauai

[Nowhere]

I've been trying to understand what is our status at the Point at Poipu. We purchased maybe 20 years ago, went through changes in management including Embassy, Sunterra, Diamond, etc. Now I understand the property is Hilton, but we never paid to "upgrade" to join the Hilton system. We still have a floating week every year ($2,400 AM) but booking is getting more challenging since we are not Hilton. If we didn't join Hilton, does that mean we have a Hilton DRI timeshare? Is deed back to Hilton open to us even if we never joined the Hilton system? Hilton has also offered to exchange the timeshare for points (at a price).

Apologies if this is basic; I've tried to search through the Hawaii, HGV, and Diamond forums and looked at the deed back info but am still not clear on whether it applies to us and we are not familiar with timeshares. Many thanks in advance.

 

[magmue]

If we didn't join Hilton, does that mean we have a Hilton DRI timeshare?

When Hilton bought out Diamond, DRI was re-named HVC - Hilton Vacation Club. It is a separate entity from the original "legacy" Hilton timeshare system, HGVC (Hilton Grand Vacation Club). To make it even more confusing, Hilton introduced HGV Max - Max is a sort of "gateway" between the two sytems (HGVC and HVC-formerly-DRI).

You mentioned "upgrading" - folks who spend new money in either system are enrolled in Max with the theoretical option of using their ownership in one system to book stays in the other, but only within 6 months of arrival, which isn't going to work well for popular resorts.

It sounds like you have a deeded P@P week. You still have the right to book and use that week for as long as you own it.

 

[JONC777]

for hilton deedbacks email resale@hgvc.com and good luck if you choose that route!

 

[Nowhere]

When Hilton bought out Diamond, DRI was re-named HVC - Hilton Vacation Club. It is a separate entity from the original "legacy" Hilton timeshare system, HGVC (Hilton Grand Vacation Club). To make it even more confusing, Hilton introduced HGV Max - Max is a sort of "gateway" between the two sytems (HGVC and HVC-formerly-DRI).

You mentioned "upgrading" - folks who spend new money in either system are enrolled in Max with the theoretical option of using their ownership in one system to book stays in the other, but only within 6 months of arrival, which isn't going to work well for popular resorts.

It sounds like you have a deeded P@P week. You still have the right to book and use that week for as long as you own it.

Thanks for the clarification- this is a lot! I think the preference at this point is just to unload this, but we were told at the resort last time that we wouldn’t be able to deed back. I wonder if we were just talking to the wrong people.. is there a separate deed back process for HVC or will the HGVC contact mentioned above be the correct place to turn? Thank you for all this info!

 

[magmue]

There is a 47 page pinned thread at the top of this forum about Transitions, the DRI deedback program. Post # 1 has been updated to reflect the new contact info now that it is under Hilton. The program is still active - the last page has posts from folks who have used the program in the last year or two to do a deedback.

Transitions is not free and it takes awhile. Your week does have some value, especially if the original deed is for an ocean front unit. We bought a resale P@P deed two years ago on Redweek, which is another option. Or you could give it away in TUG's Free Timeshares forum if you want faster turnaround.

 

[pedro47]

The OP, timeshare is paid in full and now the OP cannot exchange into his home resort without upgrading to the new Hilton Max Program. Why should the OP needs to upgrade and pay extra cash in a resort. They already owned. ??/

 

[Nowhere]

There is a 47 page pinned thread at the top of this forum about Transitions, the DRI deedback program. Post # 1 has been updated to reflect the new contact info now that it is under Hilton. The program is still active - the last page has posts from folks who have used the program in the last year or two to do a deedback.

Transitions is not free and it takes awhile. Your week does have some value, especially if the original deed is for an ocean front unit. We bought a resale P@P deed two years ago on Redweek, which is another option. Or you could give it away in TUG's Free Timeshares forum if you want faster turnaround.

Thank you, this makes sense. I emailed the Hilton deed back contact but realize now it was the wrong place. We have one deeded floating week, no specific location. In the past we were able to get ocean front easily by booking a year in advance, but recently for some reason with Hilton, it has been harder.

 

[Nowhere]

The OP, timeshare is paid in full and now the OP cannot exchange into his home resort without upgrading to the new Hilton Max Program. Why should the OP needs to upgrade and pay extra cash in a resort. They already owned. ??/

Timeshare is paid in full and we can book at Poipu (the resort we have the deed for); the weeks have just somehow coincidentally become harder to book unless we pay more. We used to be able to book ocean front easily but it seems to not be available these days unless (we’ve been led to believe) we pay more.

 

[artringwald]

Timeshare is paid in full and we can book at Poipu (the resort we have the deed for); the weeks have just somehow coincidentally become harder to book unless we pay more. We used to be able to book ocean front easily but it seems to not be available these days unless (we’ve been led to believe) we pay more.

We have 2 deeded weeks and haven't had any trouble booking them, but we don't always get the weeks we wanted. We can book them online at https://www.hiltongrandvacations.com/ and then choose The Club and Owners (formerly Diamond Resorts). Choose My Reservations and then Book My Week.

If you prefer booking by phone, here's the number for Traditional Weeks: 1.800.463.7256 (toll free) or 1.407.226.9500 (international)

As before, you can't book more than 360 days in advance. You do not have to pay to join anything to book the way you always have. In fact, now there is and exchange program, Traditional Destination Xchange, that lets you use you week at other resorts that were associated with Diamond Resorts. You can even deposit you week in a future year if you can't use it for the given year. Your week is valuable because it is float/float, floating week and floating view category.

 

[Nowhere]

We have 2 deeded weeks and haven't had any trouble booking them, but we don't always get the weeks we wanted. We can book them online at https://www.hiltongrandvacations.com/ and then choose The Club and Owners (formerly Diamond Resorts). Choose My Reservations and then Book My Week.

View attachment 92102

If you prefer booking by phone, here's the number for Traditional Weeks: 1.800.463.7256 (toll free) or 1.407.226.9500 (international)

As before, you can't book more than 360 days in advance. You do not have to pay to join anything to book the way you always have. In fact, now there is and exchange program, Traditional Destination Xchange, that lets you use you week at other resorts that were associated with Diamond Resorts. You can even deposit you week in a future year if you can't use it for the given year. Your week is valuable because it is float/float, floating week and floating view category.

Thank you, this is good to know. I apologize, I’m looking into this on my parents’ behalf so some of the information may have been confused. They were told unequivocally however that their week wouldn’t roll over to future years, so I wonder if maybe they were misinformed unintentionally or not. I’ve looked over all of their documents but unfortunately they don’t have a record of these conversations.

 

[tmv]

I've been trying to understand what is our status at the Point at Poipu. We purchased maybe 20 years ago, went through changes in management including Embassy, Sunterra, Diamond, etc. Now I understand the property is Hilton, but we never paid to "upgrade" to join the Hilton system. We still have a floating week every year ($2,400 AM) but booking is getting more challenging since we are not Hilton. If we didn't join Hilton, does that mean we have a Hilton DRI timeshare? Is deed back to Hilton open to us even if we never joined the Hilton system? Hilton has also offered to exchange the timeshare for points (at a price).

Apologies if this is basic; I've tried to search through the Hawaii, HGV, and Diamond forums and looked at the deed back info but am still not clear on whether it applies to us and we are not familiar with timeshares. Many thanks in advance.

Have a deeded diamond, you need to make sure you sign into the Hilton Grand vacations, and like a person mention click onto the Club (old diamond owners) this is where you can search for availability of specific resorts- would recommend you call Hilton Grand vacation number customer service # they have and they can explain all to you as well/search for you as well. You will be able to exchange your week for another location . *using destination exchange (the switch costs you $179.00) your time share does have a number value to it- and the one you want has a number value also/ if yours does not match you will need to pay an additional amount for each point. i.e mine is valued at a 3 , and due to the view I wanted at Point of Poidue is valued at a 7. So I pd $225.00 per point difference. (4 ×$225.00) for oceanview 2 bedroom /2 bath and was able to due the exchange. Booked in March 2024 for June 2025. Hoping that quite a bit of the renovations will be completed ***hope that helps a bit.
**For me keeping the deeded makes more $$$ Sense then trading a deeded and buying for all points!

 

[tmv]

Thank you, this is good to know. I apologize, I’m looking into this on my parents’ behalf so some of the information may have been confused. They were told unequivocally however that their week wouldn’t roll over to future years, so I wonder if maybe they were misinformed unintentionally or not. I’ve looked over all of their documents but unfortunately they don’t have a record of these conversations.

If you have deeded old diamond and dont use your week in that time frame , yes you will lose a that week. But if you use your destination exchange and deposit it (think that cost is $169.00 to hold time)you have a week that you can switch within 5yrs. ***you might even have destination exchange linked to your account, as mine a couple of yrs ago - $0.00 charge for 7 yrs. You just pay for to be held, and then again when you want to use a $169.00 for the use of another.

 

[Nowhere]

Have a deeded diamond, you need to make sure you sign into the Hilton Grand vacations, and like a person mention click onto the Club (old diamond owners) this is where you can search for availability of specific resorts- would recommend you call Hilton Grand vacation number customer service # they have and they can explain all to you as well/search for you as well. You will be able to exchange your week for another location . *using destination exchange (the switch costs you $179.00) your time share does have a number value to it- and the one you want has a number value also/ if yours does not match you will need to pay an additional amount for each point. i.e mine is valued at a 3 , and due to the view I wanted at Point of Poidue is valued at a 7. So I pd $225.00 per point difference. (4 ×$225.00) for oceanview 2 bedroom /2 bath and was able to due the exchange. Booked in March 2024 for June 2025. Hoping that quite a bit of the renovations will be completed ***hope that helps a bit.
**For me keeping the deeded makes more $$$ Sense then trading a deeded and buying for all points!

Thank you, I did just call and got a thorough explanation. Confirmed that it is an annual floating week/floating location. Our week at Poipu is only available for a 12-month term, but once deposited in Destination Xchange, we have 5 years to use it (as you mentioned). Unfortunately we haven’t had much luck with using the exchange weeks because the locations and times haven’t worked out for us. We will likely proceed with Transitions because the AM is a bit steep to justify.

 

[FunnyFarm]

One thing to mote. If you are on the monthly mainynance payment plan you cannot book on line as it will show your maininance is not paid. You will need to call in to a CSR to book without any problem. The is a tiny possibility that some online people got ahead of you for your preferred week if they went online before the phones open in the am.

 

[FunnyFarm]

You certainly could give it away here on TUG and not pay the Transitions fees.
Hilton definately would like to take your week since it has value, they don't like these deeds out there.
They value them at only 10,000 points however you can reserve OF-peak season units vaued at 19,500 pts.

 

[FunnyFarm]

Has anyone stayed in the renovated units in Bldg 6 yet?

I'll be there for Thanksgiving and requesting that Bldg to see what it's all about.

 

[caseyatbt]

We have 2 weeks this year(we own even years) we won't be able to use. We usually flip them on eBay if we can't use them but this year no one is interested.Are we still able to deposit in RCI or only use Destination Exchange? I honestly learned a lot from this thread since I don't know much about how HIlton works.

 

[artringwald]

We have 2 weeks this year(we own even years) we won't be able to use. We usually flip them on eBay if we can't use them but this year no one is interested.Are we still able to deposit in RCI or only use Destination Exchange? I honestly learned a lot from this thread since I don't know much about how HIlton works.

I believe if you deposit the weeks in Destination Xchange, you have up to 5 years to use them. Here's the manual on how it all works.

https://cmsprod.diamondresorts.com/sites/default/files/destination-xchange-owner-guide_5.pdf

 

[caseyatbt]

I believe if you deposit the weeks in Destination Xchange, you have up to 5 years to use them. Here's the manual on how it all works.

https://cmsprod.diamondresorts.com/sites/default/files/destination-xchange-owner-guide_5.pdf

Thank you! I have only used RCI for the last 27 years so I need to study up on the differences. What tier is this property? Also, does anyone know if we can still deposit to RCI?

 

[artringwald]

Thank you! I have only used RCI for the last 27 years so I need to study up on the differences. What tier is this property? Also, does anyone know if we can still deposit to RCI?

It depends on the view.

 

[Nowhere]

Has anyone been able to use Transitions for resales recently? I went through the thread and saw that it had worked for some in the past, but we were just rejected because we are not listed as original owner in their records. We acquired the timeshare as a resale 20+ years ago and doubt we could track down the original owner now to try to go through Transitions with their help. Is there anything else we could do to be able to use Transitions? Otherwise, we will be looking to transfer this deed (one deeded floating week, no location specified). Thanks in advance for any ideas.

 

[Rubber duck]

You certainly could give it away here on TUG and not pay the Transitions fees.
Hilton definately would like to take your week since it has value, they don't like these deeds out there.
They value them at only 10,000 points however you can reserve OF-peak season units vaued at 19,500 pts.

Hilton doesn't want your deeded week. They want you to keep paying the maintenance fees and trade you into some place you don't want. At least that has been my experience

 

[FunnyFarm]

Hilton doesn't want your deeded week. They want you to keep paying the maintenance fees and trade you into some place you don't want. At least that has been my experience

You may be right!

My point was that I am taking an OF peak week (Thanksgiving) worth 19,500 points that they can charge much more MFs than I pay in MFs for that same week.
In addition, the sale price they can charge if I traded in or transitioned my deed (for new sales/upgrades) for the number of annual points to get that OF every year would be about $60k.

So they may have some incentive to take the deed off my hands.
On the other hand, they don't invite me to presentations any more as I have been marked as unlikely to buy and they have plenty of prospects to fill the sales room during Thankgiving.

There does seem to be increase competition for prime weeks/views from what I hear but I have been on the phone at the opening bell 360 days out and always get what I want.
The Club members might have more issues. I hear that OF views and GV are the most popular (the later for the point discounts).
There is still the issue of OF views being blocked by homes next door decreasing the true OF inventory

 

[FunnyFarm]

One last potential concern for deeded owners that comes from sales presentations.

Last I saw numbers (a couple years ago) about 75% (and increasing) of P@P owners have converted to points although some retained deeds in the process so don't count those.
This shrinks the pool of available reservations and can increase competition for dates/views.
Which is their push to move one to The Club points for better availability.
Deeded owners cannot reserve from The Club points inventory. In reverse, Points owners can't access unconverted deeded inventory.

I have heard availability issues from Points owners however.
For instance the Hawaii Collection has only 2 resorts in the Islands and many Club members would rather go to Hawaii (or Tahoe, in season) than some of the less desirable locations.
When deeds from less desirable locations get put into The Club that increases the competition for the best times/places.

Nevertheless, as was already mentioned, the OP can continue to use their week/s as they always have. Just remember to plan 360 days out.

Sorry if some of my assumptions are misguided, just me thinking, as a fairly happy deed fan.
Let me know.