Our last two II stays did not qualify for Bonvoy nights

[jabberwocky]

The one time I didn't charge something to our room, at Westin Mission Hills, is the one time I I never did get the credit. On day of checkout I realized I hadn't charged anything. They had no marketplace and the bar & grill didn't open until after we were leaving. I find that Marriott resorts are much more consistent with posting Elite Night Credits even without a room charge.

I agree, I do think the room charge to generate a folio seems to be the key. I'm currently at WMH and they now have a small marketplace just across from the fitness room - not sure if this is a new addition, but it just has some basic essentials and snacks which could be charged to the room in a pinch.

 

[Dean]

For some reason I've ended up with an error message about half the time when using the app or website - it can find the reservation number from the II confirmation but won't allow my Bonvoy number to be added, so I pretty much just call in.

IF more than one name is listed on the confirmation, try both names.

 

[jabberwocky]

IF more than one name is listed on the confirmation, try both names.

I’m not sure how this would work since I dont have the option to add an additional name when adding the found reservation into my Bonvoy account.

You could be right that there is a mismatch in that Bonvoy is only in my name whereas the II confirmation has both our names on it.

 

[dioxide45]

I’m not sure how this would work since I dont have the option to add an additional name when adding the found reservation into my Bonvoy account.

You could be right that there is a mismatch in that Bonvoy is only in my name whereas the II confirmation has both our names on it.

With II, things can get confusing. Each owner can have their own web profile and when they make a reservation the name on the reservation is the one from that profile. So perhaps one person is the primary owner, but reservations are being made in the other person's web profile. So far, I've never had an issue looking up a reservation in the mobile app. Website is a different story.

 

[Dean]

I’m not sure how this would work since I dont have the option to add an additional name when adding the found reservation into my Bonvoy account.

You could be right that there is a mismatch in that Bonvoy is only in my name whereas the II confirmation has both our names on it.

Generally two names are on the confirmation if there are 2 owners listed. I don't believe more than 2 will be listed even if there are more than 2 MVC owners on a deed. If there is more than one listed, just try both names. Also double check the spelling since sometimes there are legal names that may vary from what one generally uses.