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Our last two II stays did not qualify for Bonvoy nights

Pink_Warrior

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We've not gotten nightly credit on our last two II stays. One was Sheraton Vistana which that does seem to be very hit or miss. But the other was Marriott Village d'ile-de-France. The Bonvoy number was listed on the reservation. The response that we received was that it doesn't qualify because it was a contract rate.

Is this the norm now?
 

claraj

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Location
Big Apple
Resorts Owned
Marriott Grande Vista, Marriott Los Suenos
For my Getaway at Grande Vista in May I had to email my folio to bonvoy.program@marriott.com and cited some of the T&C and that seemed to work.
 

claraj

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Location
Big Apple
Resorts Owned
Marriott Grande Vista, Marriott Los Suenos
Which T&C? We just tried with the missing nights button which did not work at all.
I tried that as well and it didn't work. Calling didn't work either. Finally a MVC rep tried to help me and told me to email that particular email address. This is what I included in my email:

According to the terms and conditions, qualifying nights include:

ix. Marriott Vacation Club® and Marriott Grand Residence Club® - all locations except for:

A. Grand Residences by Marriott – Mayfair-London, UK

B. Marriott Vacation Club® at The Empire Place©, Bangkok, Thailand

C. Marriott Vacation Club and Marriott Grand Residence Club properties which participate have limited on-property benefits as outlined in Section 4 and Section 7.
 

dioxide45

TUG Review Crew: Expert
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Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
Which T&C? We just tried with the missing nights button which did not work at all.
It's section 7.1.c of the Bonvoy Terms & Conditions. I have found it no longer works just going through the missing stay request process. Even with the back and forth emails with them after they deny the request.

7.1.c. Due to the nature of the MVC Club and VSE Resort properties, the following special conditions apply to their participation in the Loyalty Program
i. Vacation Club Members will earn Elite Night Credit for a Qualifying Stay at MVC Club and VSE Resort properties, and for stays at Participating Properties as part of the Abound Exchange Program.​
ii. Vacation Club Members will earn Points or Miles for all Qualifying Charges at MVC Club and VSE Resort properties.​
Try just sending them the above to see if it works. Again, go through the email provided earlier in this thread. Not back and forth with the email you may have received as a result of your missing stay request.
The main question in regard to this is what is a Qualifying Stay and do II exchanges or getaways fall under it. Seems to be a gray area;
ii. A “Qualifying Stay” is a credit pursuant to these Program Rules that counts toward earning Elite Night Credit. Except as otherwise noted in Section 4.2, Members will only earn credit for each Qualifying Night (i) which is part of a Stay at a Qualifying Rate (as described in 2.1.e.), for the guest room the Member personally pays for and stays in, and not for any additional guest rooms, or (ii) for the guest room direct billed to the company who has arranged payment for the Member’s stay that is not associated with a convention or group meeting. Members do not receive Elite Night Credit on stays at Non-Qualifying Rates (see 2.1.f.). Vacation Club Members and Residence Club Members (defined in Section 7 below) may also earn Elite Night Credit as provided in Section 7.1 and 7.2. Members staying at The Ritz-Carlton Club locations under their ownership benefit earn Elite Night Credit as provided in Section 1.2.a.

Then we need to talk about a Qualifying Rate or what is Non-Qulifying Rate;

2.1.f. Non-Qualifying Rates. A “Non-Qualifying Rate” is a rate a Member pays for a Stay in a guest room at a Participating Property which does not qualify to earn Points or Miles, as well as membership tier benefits. Non-Qualifying Rates are those booked using the following methods:
i. The guest room was booked through a tour operator, online travel channel or other third-party channel including, without limitation, expedia.com, hotwire.com, priceline.com, orbitz.com, booking.com, travelocity.com; or​
ii. The guest room was booked at a group rate as part of an event, meeting, conference or organized tour, and the Member does not directly pay the Participating Property for such room; or​
iii. The guest room was booked at a tour operator, wholesaler, or crew room rate or package including, without limitation, organized tours or package bookings; or​
iv. The guest room was complimentary; or​
v. A voucher or third-party award was redeemed for the guest room.​
 

dioxide45

TUG Review Crew: Expert
TUG Lifetime Member
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Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
We've not gotten nightly credit on our last two II stays. One was Sheraton Vistana which that does seem to be very hit or miss. But the other was Marriott Village d'ile-de-France. The Bonvoy number was listed on the reservation. The response that we received was that it doesn't qualify because it was a contract rate.

Is this the norm now?
Just for information only, did you have any charges on your folio at checkout? My experience with the Sheraton properties is that you need to have something charged to your villa during your stay, or you won't automatically get the ENCs.
 

iftravel

TUG Member
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Mar 29, 2024
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Resorts Owned
DVC - Hilton Head
Just for information only, did you have any charges on your folio at checkout? My experience with the Sheraton properties is that you need to have something charged to your villa during your stay, or you won't automatically get the ENCs.
How and where to add your Bonvoy number? At check in kiosk?
 

dioxide45

TUG Review Crew: Expert
TUG Lifetime Member
Joined
May 20, 2006
Messages
48,915
Reaction score
20,346
Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
How and where to add your Bonvoy number? At check in kiosk?
You can do it ahead of time on Marriott.com, using the app or at checkin by giving it to the person checking you in.
 
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