New Website discussion

[buzglyd]

I was thinking maybe we should get a new website discussion thread going. We may even want to have it pinned so people can give advice and opinions as it goes along.

I know it's still really early in the process, but the more people who fiddle with it, the more bugs and features we will see.

I finally registered and played with it a little today.

Two things I've noticed:

I don't see any way to get to RCI's portal from the website.

You have to search room by room for Open Season dates rather than being able to see Global availability for multiple dates.

They also need links to point values for some of the resorts that are booked by phone like the Vidanta properties in Mexico.

 

[flexonguy]

How do you register to get in? Is it by special invitation only?

 

[SmithOp]

How do you register to get in? Is it by special invitation only?

Use the reset password option, it appears to be working now.

 

[Tamaradarann]

New Reservation System - open season dates search

I was thinking maybe we should get a new website discussion thread going. We may even want to have it pinned so people can give advice and opinions as it goes along.

I know it's still really early in the process, but the more people who fiddle with it, the more bugs and features we will see.

I finally registered and played with it a little today.

Two things I've noticed:

I don't see any way to get to RCI's portal from the website.

You have to search room by room for Open Season dates rather than being able to see Global availability for multiple dates.

They also need links to point values for some of the resorts that are booked by phone like the Vidanta properties in Mexico.

I haven't played with the new system yet. Were you given a test pilot program to try out? Also I don't understand your comment about the Open Season availability. Is it like the Revolution System? I agree the old system was the best.

 

[buzglyd]

I haven't played with the new system yet. Were you given a test pilot program to try out? Also I don't understand your comment about the Open Season availability. Is it like the Revolution System? I agree the old system was the best.

I wasn't offered any test program. It appears you can just sign up now.

I did find the link to the RCI portal which included a SFX link as well.

Open Season seems like you need to search by Room type in each individual resort. That's great if you know your exact dates of travel but sometimes I like to adjust my travel around what's available.

 

[buzglyd]

It allows you to link your accounts if you have multiple accounts.

My standard account (Kohala) shows up fine but my Seapointe account is a blank box and is listed as Project 104.

That's going to be my new code word for when Dave and I show up early and put towels on all the pool lounges.

 

[SmithOp]

I like being able to add another email account by sending an invite.

Open Season is a hot mess, needs filters to remove all the locations that are "no availability" or "only available by calling in to book". The only filters are room size and location groups.

RCI link works but I couldnt get anywhere with the SFX link, I tried checking availability at Club Donatello and ended up on a blank page.

Navigation is tedious always having to expand the section and it did not remember the filters.


Sent from my iPad Mini 4 using Tapatalk

 

[buzglyd]

I like being able to add another email account by sending an invite.

Open Season is a hot mess, needs filters to remove all the locations that are "no availability" or "only available by calling in to book". The only filters are room size and location groups.

RCI link works but I couldnt get anywhere with the SFX link, I tried checking availability at Club Donatello and ended up on a blank page.

Navigation is tedious always having to expand the section and it did not remember the filters.


Sent from my iPad Mini 4 using Tapatalk

I'll be at the conference in FL next week and I will give my opinions to the HGVC peeps there. It's still a work in progress and hasn't been "officially" opened up so I'll give them some time. Marbrisa rooms show 0 Sq FT. Those are tight quarters!

Now meet me at Project No. 104. I've got a pile of beach towels and an attitude!

 

[linsj]

I received an invitation to take the website for a test drive. It came with this request:

If you spot an error, can't find what you're looking for, or if we've missed something along the way, we want to know. Send your feedback to input@hgvc.com.

So please send your feedback to this email, as well as posting here. I doubt anyone from corporate is reading our comments in this thread.

 

[Cyberc]

After creating a new account on the website I'm not able to login to the old webpage on hgvclub.com

Tried getting it to send me the password on the old site without luck.

So beware if you create an account it doesn't seem to allow you to go back.

Regards

 

[seagila]

After creating a new account on the website I'm not able to login to the old webpage on hgvclub.com

Tried getting it to send me the password on the old site without luck.

So beware if you create an account it doesn't seem to allow you to go back.

Regards

Ditto.

I wish I still had access to the old site.

I'm slightly remorseful that I jumped on the bandwagon perhaps a little too soon, only because I like the functionality (such as it was) of the old portal better. The new portal's aesthetics are nice, but it takes more clicks to do what you really want. I also think the shades of pastel green they chose to indicate availability is not helpful. The shades of green seem too subtle to tell apart for usability and needs to be more distinct. If someone were even slightly color blind, nothing (or everything) would show up as being available.

I definitely miss seeing all the availability in one resort and hope they carry over that feature into the new portal.

Time to send an email to the web developers.

 

[buzglyd]

After creating a new account on the website I'm not able to login to the old webpage on hgvclub.com

Tried getting it to send me the password on the old site without luck.

So beware if you create an account it doesn't seem to allow you to go back.

Regards

I can log into both no problem.

I'm on the old site now.

 

[seagila]

I can log into both no problem.

I'm on the old site now.

Called CS to request a password reset for the "old" portal. Now have access to both.

 

[buzglyd]

I emailed a request to include point values while exploring destinations.

Also, it appears you can select cash or points in the Open Season window.

Revolution would only let you pay with cash even though it showed points.

 

[1Kflyerguy]

I like having the square footage listed prominently in the room descriptions. I noticed they dropped the building numbers for Kings Land making it bit harder to tell phase 1 from phase 2, though guess you can tell indirectly from the square footage.

 

[buzglyd]

I like having the square footage listed prominently in the room descriptions. I noticed they dropped the building numbers for Kings Land making it bit harder to tell phase 1 from phase 2, though guess you can tell indirectly from the square footage.

Little things like that matter though. Just email them and explain.

I sent the email about the point values and they had them up the next day. It could have been a coincidence but it was a good coincidence.

 

[1Kflyerguy]

Little things like that matter though. Just email them and explain.

I sent the email about the point values and they had them up the next day. It could have been a coincidence but it was a good coincidence.

Will do that..

 

[Tamaradarann]

How do you get access to the new Web Reservation System

I wasn't offered any test program. It appears you can just sign up now.

I did find the link to the RCI portal which included a SFX link as well.

Open Season seems like you need to search by Room type in each individual resort. That's great if you know your exact dates of travel but sometimes I like to adjust my travel around what's available.

You said that you can just sign up now. How do you do that? Where do you do that?

 

[Tamaradarann]

Does the new Reservation System do what it should?

Ditto.

I wish I still had access to the old site.

I'm slightly remorseful that I jumped on the bandwagon perhaps a little too soon, only because I like the functionality (such as it was) of the old portal better. The new portal's aesthetics are nice, but it takes more clicks to do what you really want. I also think the shades of pastel green they chose to indicate availability is not helpful. The shades of green seem too subtle to tell apart for usability and needs to be more distinct. If someone were even slightly color blind, nothing (or everything) would show up as being available.

I definitely miss seeing all the availability in one resort and hope they carry over that feature into the new portal.

Time to send an email to the web developers.

I have been reading a lot to the comments on the new Reservation System. The comments Seagila made caught my eye and gave me concerns. The comments: "I like the functionality of the old portal better" "The portal's ascthetices are nice, but it takes more clicks to do what you really want" "The shades of green seem too subtle to tell apart for usability." The purpose of a reservation system is to do just that make and change reservations. That is all I care about. I don't need aesthetics in a reservation system; I don't need square feet, pictures, floor plans or other bells and whistles that take up memory and make the operating system overwork and freeze. Those other things can be part of an additional part of the web site for those who want more information and aesthetics. The reservation system just need to make and change reservations. I hope we don't need to communicate that again to HGVC because they didn't get it when they made the Revolution System which was dysfunctional.

 

[nlehvac]

I noticed they dropped the building numbers for Kings Land making it bit harder to tell phase 1 from phase 2, though guess you can tell indirectly from the square footage.

Interesting. I talked with someone from corporate (trying to sell me more points) last week and asked about the new website which I hadn't seen available. He said it should be available soon, tho he didn't know! So glad I found this since I'm about to become unable to easily use FLASH at work soon.

This quote has me worried .... I have a reservation for KL in August I want very much to move to December and ONLY like bldgs 21, 22. If I manage to keep both old and new sites available, how does square footage tell you it's 21, 22(emphasis is for the question in case you don't want to read my whole post)? I can't tell from my Aug reservation cause that's for a 1 BR (what was available) and would like to switch to 2 BR [hubby likes using 2nd as his walk in closet] assuming THAT's available. Also, I used to know what BR vs BR+ meant (more or less, re floor or view) but even in the Revolution, is seemed to use different abbreviations, which I don't remember right now and were meaningless to me. Is the old portal still kept up to date as far as availability?

business about light green is also bad bad bad. Not just for colorblind folks which makes it impossible. LINES work really well. I go NUTS at the American airline site now because they use some kind of VERY light shading between flights.

And I don't like having to play "Dungeons and Dragons" every time I want to find some information either, which it sounds like has just gotten worse (like every other website I need).

Thanks

 

[1Kflyerguy]

Interesting. I talked with someone from corporate (trying to sell me more points) last week and asked about the new website which I hadn't seen available. He said it should be available soon, tho he didn't know! So glad I found this since I'm about to become unable to easily use FLASH at work soon.

This quote has me worried .... I have a reservation for KL in August I want very much to move to December and ONLY like bldgs 21, 22. If I manage to keep both old and new sites available, how does square footage tell you it's 21, 22(emphasis is for the question in case you don't want to read my whole post)? I can't tell from my Aug reservation cause that's for a 1 BR (what was available) and would like to switch to 2 BR [hubby likes using 2nd as his walk in closet] assuming THAT's available. Also, I used to know what BR vs BR+ meant (more or less, re floor or view) but even in the Revolution, is seemed to use different abbreviations, which I don't remember right now and were meaningless to me. Is the old portal still kept up to date as far as availability?

business about light green is also bad bad bad. Not just for colorblind folks which makes it impossible. LINES work really well. I go NUTS at the American airline site now because they use some kind of VERY light shading between flights.

And I don't like having to play "Dungeons and Dragons" every time I want to find some information either, which it sounds like has just gotten worse (like every other website I need).

Thanks

The phase one units, (buildings 1-11) are larger than phase 2 (buildings 21 and 22). so for a given room type the larger units are phase one.

 

[arnief]

It say's we've been members since 1996 (really 9 months ago), that's only a cosmetic issue I guess..

 

[seagila]

Is the old portal still kept up to date as far as availability?

business about light green is also bad bad bad. Not just for colorblind folks which makes it impossible. LINES work really well. I go NUTS at the American airline site now because they use some kind of VERY light shading between flights.

And I don't like having to play "Dungeons and Dragons" every time I want to find some information either, which it sounds like has just gotten worse (like every other website I need).

Thanks

Here's a screenshot of what booking a reservation looks like.

Not crazy about the pastel green availability indicator.

Not crazy about being unable to see all the room availability within the resort. You have to select each room type to search/see availability.

Not crazy about how you move back and forth the calendar in 2 month increments. I rather like the slider that Revolution had that lets you quickly scan all room availability in the resort and quickly move through the availability calendar.

Current (old) portal should still have updated availability, since it's still the official club portal until they launch the new one.

Here's a shot of the dashboard that welcomes you when you first login -

It's not quite "D&D" to find the information you need, but it does take a few more clicks.

 

[seagila]

It say's we've been members since 1996 (really 9 months ago), that's only a cosmetic issue I guess..

If you bought resale, I think it pulls the date the contract was originally purchased by the first owner.

 

[PigsDad]

It say's we've been members since 1996 (really 9 months ago), that's only a cosmetic issue I guess..

If you bought resale, that might be the date of the original contract. We have run into that with our first contract.

Kurt

Edit: I just saw Seagila said the exact same thing. Oops!