• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

New res # when adding a day?

Ken555

TUG Review Crew: Veteran
TUG Member
Joined
Jun 7, 2005
Messages
14,674
Reaction score
5,785
Points
898
Location
Los Angeles
Resorts Owned
Westin Kierland
Sheraton Desert Oasis
I recently sent a request to SVN, via MSC, to add a day to an existing reservation. They then canceled my existing reservation and created a new one, thus changing my timestamp.

This may be the first time I've done this but I've read posts here about this issue for years, and thought they had a method for simply modifying existing reservations. This particular reservation is for WDW so I really don't care too much about the timestamp but I did think it was odd the way it was handled. After all, I could have simply canceled the reservation myself online and created a new one.

What service did SVN do me in this instance other than take two days to get it done?


Sent from my iPad
 

DeniseM

Moderator
Joined
Jun 6, 2005
Messages
57,992
Reaction score
9,543
Points
1,849
Resorts Owned
WKORV, WKV, 2-SDO, 4-Kauai Beach Villas, Island Park Village (Yellowstone), Hyatt High Sierra, Dolphin's Cove (Anaheim)
They can't actually add a day to an existing reservation - they have to cancel reservation #1 and make reservations #2 with a new confirmation number. So yes, you can just do it yourself.

I do not believe their system allows them to modify a reservation.

This is a similar problem with you split a 2 bdm. lock-off into separate confirmations - after the split, only one of the confirmations will display the deed view - the other one always displays a Staroption reservation. This causes lots of issues, and they say they can't over ride it.

Let's hope that Interval will revamp the computer system!
 
Last edited:

DavidnRobin

TUG Member
Joined
Dec 20, 2005
Messages
11,822
Reaction score
2,237
Points
698
Location
San Francisco Bay Area
Resorts Owned
WKORV OFD (Maui)
WPORV (Kauai)
WSJ-VGV (St. John)
WKV (Scottsdale)
:rolleyes: at sending a request to SVN via MSC...

Happy New Year my Friends, and even greater vacations in 2016
 

LisaRex

TUG Review Crew
TUG Member
Joined
Mar 10, 2007
Messages
6,792
Reaction score
317
Points
518
Location
'burbs of Cincinnati, OH
Resorts Owned
Used to own: WKORV-N; SVV - Bella
You can't add a day. You can either stick with two reservations, and then possibly have to change villas (meaning you have to be out by 10am and will not be allowed to check back in til possibly 4pm), or they can cancel your reservation and make one for the entire 8 days.

Me? I'd rather lose my timestamp and not have to change villas.
 

sjsharkie

TUG Member
Joined
Dec 26, 2012
Messages
2,324
Reaction score
441
Points
293
Ditto to the above posts. To add insult to injury they will tack on the fee for cancelling the reservation if you add on inside of 60 days.

Sent from my SAMSUNG-SM-G900A using Tapatalk
 

SMHarman

TUG Member
Joined
Jan 14, 2013
Messages
4,171
Reaction score
86
Points
183
Location
NY NY
I recently sent a request to SVN, via MSC, to add a day to an existing reservation.

What service did SVN do me in this instance other than take two days to get it done?


Sent from my iPad

I guess they did it without risking you losing the existing reservation nights when it was cancelled.
 

Ken555

TUG Review Crew: Veteran
TUG Member
Joined
Jun 7, 2005
Messages
14,674
Reaction score
5,785
Points
898
Location
Los Angeles
Resorts Owned
Westin Kierland
Sheraton Desert Oasis
Thanks for the replies.

In future, I'll just do this myself.


Sent from my iPad
 

tschwa2

TUG Review Crew: Veteran
TUG Member
Joined
Dec 19, 2008
Messages
16,063
Reaction score
4,712
Points
748
Location
Maryland
Resorts Owned
A few in S and VA, a single resort in NC, MD, PA, and UT, plus Jamaica and the Bahamas
I guess they did it without risking you losing the existing reservation nights when it was cancelled.

I think that is the only reason to call. If there is a possibility that the original week would be taken by an ongoing request between the time you cancelled and rebooked the 8 nights.

When SVN cancels, they seem to be able to hold the cancelled unit so it doesn't immediately go back into general circulation so even if for some reason they can't book the reservation as 8 nights, they could get back the original reservation.
 

NJDave

TUG Member
Joined
Jun 6, 2005
Messages
1,233
Reaction score
70
Points
408
Location
NJ
I reduced my stay by one night at Harborside and the rep had to cancel and rebook. I asked and was told that there was no risk of losing my reservation when the rep made the change.
 
Top