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New RCI Web Page for Weeks

Larry said:
Yes, happened to me too where all my exchanges have the wrong dates and panic set in. I then click on the exchange to "view or print confirmation" and it has the correct dates on the confirmations.

Hope they fix this soon before their computer geniuses mess up everyone's confirmed weeks.:shrug: :crash: :wall:
Click to expand...

Me too. Dates that are displaying on my Confirmed Exchanges are off by various degrees: 1 day, 3 weeks, and 5 weeks. On the upside, the actual confirmations still have the correct dates. Tried calling RCI but their office is now closed. Will check again tomorrow.

RCI must have been getting thousands of calls. There's now a note posted on the website about the slow response time, ie:
Important: You may experience slower response times on our site. Our technical team is engaged and working to resolve the slow response times. Thank you for your understanding.​
 
We found a unit available at the Buganvilias Vacation Club in PV for Feb 14th 09. I put it on hold and later checked with RCI to see if it had a balcony. It did not. I thought I would ponder over it for a day and then decide. About an hour ago an RCI rep called and said that unit is not available and never was. With the changes in the system, the searches are showing units that don't exist for trade........so I guess I don't need to ponder it any more. I suspect some others will get some calls too......sorry :wall:
Pat
 
stugy said:
We found a unit available at the Buganvilias Vacation Club in PV for Feb 14th 09. I put it on hold and later checked with RCI to see if it had a balcony. It did not. I thought I would ponder over it for a day and then decide. About an hour ago an RCI rep called and said that unit is not available and never was. With the changes in the system, the searches are showing units that don't exist for trade........so I guess I don't need to ponder it any more. I suspect some others will get some calls too......sorry :wall:
Pat
Click to expand...


My advice is this: If you can confirm on nice trades, do so now and print the confirmation page. It will be hard for RCI to refute Printed Confirmations once they work out the glitches that are allowing this to happen. It is, afterall, their mistake and not ours. Score One for the little people -- Many millions for RCI in the past and future.

JMHO
 
I also got the call from the rci rep telling me that if i went to confirm my unit i had on hold that it wouldn't have worked. I wanted to see what would happen if i told him that i had cancelled my other reservation (i hadn't at that time but was ready to since i had this one) He told me i should try to get the reservation back??? Like that would have worked with rci? Anyways, we hadn't cancelled our other reservation and will continue to try to sort through rci's new and improved site.
 
I'm liking it at 12:50 a.m.:) It is a tad slow but manageable. I'm using Firefox and I've only run into a couple of display problems.

AND...I notice that at some resorts where I know a 1-in-4 is imposed, that info is no longer in the "additional info" block. Could it be that RCI wised up and did away with this restrictive gambit??? All of the other usual "additional info" is still there.

Probably will be added back in during the next update, unfortunately.
 
Point Page Redesign by June 2009

I also heard from our RCI rep at our AGM that the points web page is being redesigned. She mentioned that the points people will be able to see the last calls or extra vacations online by next year. :shrug::rofl:

Does anyone else have any news on this?
 
lawren2 said:
Dear X @ RCI,

Although we appreciate that your search engine has undergone improvements, we do not care if there are 160,417 units available for exchange over a two year period worldwide against our deposited week. We have no desire to know that there is availablity in China in February or the caribbean during hurricane season. We apprciate being able to target our locations and timeframes before we are given the search results.

The way things stand now it is taking over 30 minutes to determine that there is NOTHING available for our area and dates. Although some choice weeks show as available they cannot be booked on-line or via telephone.

We much prefer to be disappointed immediately.

Signed

Lawren
Click to expand...
Yeah, the big flaw is that the new system seems to require their database to start by searching EVERYTHING, before it gives you an option to winnow the dates and places down to the ones you actually want. This is very slow, especially if many people are trying to access the database at once.
 
Hooray for the new weeks search feature.

It was much faster last night. I like it far better than the old search engine and rarely did online searches anymore because of it.

Now I can see many dates all at once and within regions I am interested in.

Like all new IT transitions there are bugs to be worked out.

I may renew my membership now. Love II's all available search feature but you can never see good exchanges as far out as RCI.
 
I can see things but am unable to book. Messaage says to call a guide.
 
pranas said:
I can see things but am unable to book. Messaage says to call a guide.
Click to expand...

I am having the same problem.....so thus I am hating the new enhancements....plus my confirmed vacation dates have changed....I must have already sent RCI 50 emails.....

Think they should just shut down for maintenance and not reopen till they resolve the issues, very, very frustrating, or they could have done like a beta view and the old view ......

Useless as it is too me.....
 
pranas said:
I can see things but am unable to book. Messaage says to call a guide.
Click to expand...

I am having the same problem.....so thus I am hating the new enhancements....plus my confirmed vacation dates have changed....I must have already sent RCI 50 emails.....

Think they should just shut down for maintenance and not reopen till they resolve the issues, very, very frustrating, or they could have done like a beta view and the old view ......

Useless as it is too me.....:annoyed:
 
I can no longer find a way to modify my existing ongoing search request online. Why take away that feature? :(
 
it is not just you -

i am still getting the "vacation no longer available". the views are useless if they are not right !
 
I think the new system will be an improvement once they get it working right.

Meanwhile, though, there's an error message on my ongoing search (it's a little "i" for information that you need to click on to see the message - -
RCI thinks I"m only paid up through October 2009, so it won't search past that date. I phoned RCI and the agent tried to fix it - - he discovered first, that it's a glitch that's not unique to me, and second, he couldn't see anything available for me beyond October 2009 either, not even in Orlando, etc. where there has to be availability.

So until they fix the glitch I'm barred from searching beyond that date, and you may have similar problems too.

[P.S. actually I'm an RCI points member paid up through 2012, so my RCI weeks account is automatically in place and free, so the glitch is obviously an error on their end]
 
Jbart74 said:
It will be hard for RCI to refute Printed Confirmations once they work out the glitches that are allowing this to happen. It is, afterall, their mistake and not ours. Score One for the little people -- Many millions for RCI in the past and future.

JMHO
Click to expand...

Well, they have refused printed confirmations before -- listing overbooking, or whatever.

I was showing a friend who was new to RCI how the system worked...my, was I embarrassed - couldnt; get anything up.

It seems faster today.
 
Well, it may be your humble opinion, but that's all it is. I once had an exchange to a high end, seldom seen timeshare in Europe (it is no longer an timeshare). I "lost it" through an RCI glitch, and although they could have made it right, they were unwilling to do so. They had their special unit "look for something else for me," but since my dates were not flexible, they did not find anything else. So don't count on them coming to your aid.

Fern

Jbart74 said:
My advice is this: If you can confirm on nice trades, do so now and print the confirmation page. It will be hard for RCI to refute Printed Confirmations once they work out the glitches that are allowing this to happen. It is, afterall, their mistake and not ours. Score One for the little people -- Many millions for RCI in the past and future.

JMHO
Click to expand...
 
new website is awful!!!!

I like to do an ongoing search for different areas, dates, etc. I can't put in an ongoing search.

I want to search for PHX area in March, OC, Md in the summer.

I don't have the 2 areas to choose from anymore or the option to add specific resorts.

This is awful!!!! What do I have to do? Look everyday? Or have a VC put the search in for me :eek:
 
Tonight a search for Florida in Jan 2010 pulls up, among others, a week in the Canary Islands and one in Ocean City, MD. Maybe the Sat. "maintenance" will fix all the problems with the new improved system. My relationship with RCI is about to come to an end.
 
All week

Boardwalk One in Ocean City has shown up all week as being in Florida.

Nancy
 
The new system is a big improvement. The old was very aggravating in its limits on both geography and time range and required repeated searchs. This is much better. I have one RCI week left to use before bailing out. Too bad this system did not show up earlier, but even with the new improved search system, RCI's rental malpractices make other options preferable. My one week left is a middling one, but I was surprised when it pulled an off season Allen House for this month. Unfortunately, someone else grabbed it before I could.
 
Has anyone managed to confirm or hold an exchange on the new website today? I feel like the system upgrade last night made things worse -- at least on my end. Just yesterday I was able to view available units for one particular resort on a particular month, and today when I try to "view" the same search result I get that message re transaction not being able to be completed right now and I must call RCI. Grrr. :(
 
matbec said:
Me too. Dates that are displaying on my Confirmed Exchanges are off by various degrees: 1 day, 3 weeks, and 5 weeks. On the upside, the actual confirmations still have the correct dates. Tried calling RCI but their office is now closed. Will check again tomorrow.

RCI must have been getting thousands of calls. There's now a note posted on the website about the slow response time, ie:
Important: You may experience slower response times on our site. Our technical team is engaged and working to resolve the slow response times. Thank you for your understanding.​
Click to expand...

Dates have now been corrected until they mess it up again:clap: :wall: :crash:
 
Amy said:
I can no longer find a way to modify my existing ongoing search request online. Why take away that feature? :(
Click to expand...


I modify my existing searches all the time.. I don't see a way to do this anymore.. unless you cancel the search and start over. Thus, losing your place in line
 
After my first message of RCI being unavailable after I had located some units, I tried the next day and put two units on hold. A day later I booked them and got confirmation e-mails with the correct dates. I kind of like seeing so many available weeks at once. The second week we booked in an adjoining state backs up to the first week and got such great reviews I couldn't pass it by. I wasn't even thinking of vacationing there, but saw the 5* rating and checked it out. (Northern Lake Tahoe and Redmond, OR in early Sept. 09):banana:
 
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