New directory (2025-26) is posted!

[HitchHiker71]

Any legacy VIP owners with enough points wanna test this? Just create a reservation starting 61 days out on 8/10 and then wait until tomorrow and remove a day and see if this issue actually occurs? I'd do so but I'm short on developer points at present as I've got several "tentative" reservations taking up almost all of my points allotment just now, and as we have recently learned, if you borrow points from the next use year for an ERP reservation, you cannot remove any days from a reservation.

 

[Floridaman76]

What would having unlimited RT's have to do with this? I thought any bookings or modifications you did online were free at this point.

Also what are the "rules" for adding/subtracting nights, because it seems like it keeps changing.

Can you add and remove, can you remove, then add later, is it a one-time shot and can you add and remove at the same time?

 

[HitchHiker71]

What would having unlimited RT's have to do with this? I thought any bookings or modifications you did online were free at this point.

Good point - post edited accordingly.

Also what are the "rules" for adding/subtracting nights, because it seems like it keeps changing.

Can you add and remove, can you remove, then add later, is it a one-time shot and can you add and remove at the same time?

The rules for reservation modifications, including not being able to use bonus, borrowed or rented points, are documented here:

https://clubwyndham.wyndhamdestinat...uide/resources/reservation-modifications.html


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[chapjim]

Okay, I booked a 3BR unit at Governor's Green from 8/10 to 8/14 for 96,000 points. I'll drop a night tomorrow AM.

 

[Fido Chuckwagon]

Okay, I booked a 3BR unit at Governor's Green from 8/10 to 8/14 for 96,000 points. I'll drop a night tomorrow AM.

Assuming this works, I wonder if the same “quirk” would allow a resale owner to take advantage of the sometimes-offered general discounts (like the 50 percent off sale they had recently) by modifying an existing reservation. If so, the strategy might always be to book one more night than you need on any reservation (assuming you have the points) with the hope that you will be able to modify it when a discount comes out, and if not, you can always just modify it anyway.

 

[chapjim]

I deleted the last night of the four night reservation. Total Suite Cost for the now three-night reservation is 72,000. Reimbursement to my account is 24,000.

I did not get my 60% VIPF discount.

 

[Floridaman76]

So I guess another sales lie.

The guy told me specifically removing a night would "recalculate" the entire booking but that adding one would too.

Glad this got confirmed as sales BS. Probably a lie specific to Bonnet Creek

 

[HitchHiker71]

So I guess another sales lie.

The guy told me specifically removing a night would "recalculate" the entire booking but that adding one would too.

Glad this got confirmed as sales BS. Probably a lie specific to Bonnet Creek

Of course it was a lie - I forgot to put that I'd bet a c-note it wasn't true. I had the sales rep at TOTG tell me that cancel/rebook was again alive and well using this new lie. The sales weasels will say anything to upsell VIP with this in mind. It's really a crying shame deception is so prevalent in this industry as a modality to sell their products.

 

[FL Guy]

UGH! So, if the modification in the 60-day window doesn't result in getting the VIP discount, it seems our option would be to check availability for the dates we want and try a cancel/rebook within the 60-day window to get the discounted rate, provided there is sufficient availability? Otherwise, we'll risk losing the time we already have booked to someone who is on a wait list?

 

[chapjim]

UGH! So, if the modification in the 60-day window doesn't result in getting the VIP discount, it seems our option would be to check availability for the dates we want and try a cancel/rebook within the 60-day window to get the discounted rate, provided there is sufficient availability? Otherwise, we'll risk losing the time we already have booked to someone who is on a wait list?

I have been surprisingly successful at old-time cancel & rebook with reservations that weren't really critical (I had a backup).

There's still that feeling like hoping the parachute rigger did it right!

 

[HitchHiker71]

UGH! So, if the modification in the 60-day window doesn't result in getting the VIP discount, it seems our option would be to check availability for the dates we want and try a cancel/rebook within the 60-day window to get the discounted rate, provided there is sufficient availability? Otherwise, we'll risk losing the time we already have booked to someone who is on a wait list?

Precisely, though you won’t lose the booking to a waitlist because waitlists don’t work within the discount window - they only work from 10 months to 61 days. At 60 days you risk losing the inventory to an auto-upgrade for a VIP owner who has selected that option for their reservation.


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[chapjim]

Precisely, though you won’t lose the booking to a waitlist because waitlists don’t work within the discount window - they only work from 10 months to 61 days. At 60 days you risk losing the inventory to an auto-upgrade for a VIP owner who has selected that option for their reservation.


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You can reduce the probability of losing to an auto-upgrade or wait list by making "non-standard" reservations. By that I mean avoiding Sat-Sat or Sun-Sun; making six, eight, or nine day reservations; or, making reservations that start/stop in mid-week. Easy for me to do as a retiree, less so for someone who works M-F.

 

[Fido Chuckwagon]

Of course it was a lie - I forgot to put that I'd bet a c-note it wasn't true.

Well, it was the Wyndham “unstoppable force versus immovable object” of either:
1. Sales is lying; or
2. The website is not working properly.

Generally both are true!

 

[FL Guy]

Precisely, though you won’t lose the booking to a waitlist because waitlists don’t work within the discount window - they only work from 10 months to 61 days. At 60 days you risk losing the inventory to an auto-upgrade for a VIP owner who has selected that option for their reservation.


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If you don't lose it to a waitlist, only to an auto-upgrade, then if you were only booking a 1-bedroom unit, it seems the only risk would be if someone else happens to grab your cancelation before you got it rebooked?

 

[HitchHiker71]

If you don't lose it to a waitlist, only to an auto-upgrade, then if you were only booking a 1-bedroom unit, it seems the only risk would be if someone else happens to grab your cancelation before you got it rebooked?

Unlike in times past (pre 2016), if you cancel a reservation within the 60 day discount window, it doesn't re-appear right away - it can take up to 24 hours to do so even if it does eventually re-appear. This is because the back end processes that run for auto-upgrade only run overnight (typically right at midnight ET from what we have observed), so for example if you were to cancel a reservation at 3:00 PM ET - you're not going to see it even if it does become eligible for re-booking, until the following day under normal circumstances. That said, if there are literally no auto-upgrade requests - we've had a few reports where the inventory re-appears before the following day - but never right away these days.

Even a one bedroom could very well be upgrade eligible if the resort has hotel/studio units (like Midtown 45 for example), or if your one bedroom is in a higher category at certain resorts (like PCB), then a lower category one bedroom unit may take your cancellation. There are many variables, our general statement here is that the era of cancel/rebook ended in 2016 roughly - don't count on anything with the current system.

Lastly, within the 60 day window is also when Wyndham also starts to reserve the right via the founding trust documents to take inventory for their own purposes (especially within 30 days), such as corporate rentals. So even if none of the above applies, Wyndham itself may take the unit for their own revenue generation purposes, as they are 100% entitled to do.

 

[FL Guy]

Unlike in times past (pre 2016), if you cancel a reservation within the 60 day discount window, it doesn't re-appear right away - it can take up to 24 hours to do so even if it does eventually re-appear. This is because the back end processes that run for auto-upgrade only run overnight (typically right at midnight ET from what we have observed), so for example if you were to cancel a reservation at 3:00 PM ET - you're not going to see it even if it does become eligible for re-booking, until the following day under normal circumstances. That said, if there are literally no auto-upgrade requests - we've had a few reports where the inventory re-appears before the following day - but never right away these days.

Even a one bedroom could very well be upgrade eligible if the resort has hotel/studio units (like Midtown 45 for example), or if your one bedroom is in a higher category at certain resorts (like PCB), then a lower category one bedroom unit may take your cancellation. There are many variables, our general statement here is that the era of cancel/rebook ended in 2016 roughly - don't count on anything with the current system.

Lastly, within the 60 day window is also when Wyndham also starts to reserve the right via the founding trust documents to take inventory for their own purposes (especially within 30 days), such as corporate rentals. So even if none of the above applies, Wyndham itself may take the unit for their own revenue generation purposes, as they are 100% entitled to do.

Thanks! I hadn't thought of the hotel/studio units that would be upgrade eligible. Good point.
Hmmm. I know you're not allowed to have two reservations booked for overlapping days for yourself but wondering IF there is unit a unit available within the 60-day window if I'd be able to book that unit using a guest certificate, then cancel the unit I'd already booked? Would they give you a hassle at check-in if it were the owner checking in instead of whoever was on the guest certificate? OR I think, at one time, there was a limited window of hours or days where you could have overlapping stays booked for yourself before you'd have to have a guest certificate for one of them or else they would cancel one booking?

 

[chapjim]

Thanks! I hadn't thought of the hotel/studio units that would be upgrade eligible. Good point.
Hmmm. I know you're not allowed to have two reservations booked for overlapping days for yourself but wondering IF there is unit a unit available within the 60-day window if I'd be able to book that unit using a guest certificate, then cancel the unit I'd already booked? Would they give you a hassle at check-in if it were the owner checking in instead of whoever was on the guest certificate? OR I think, at one time, there was a limited window of hours or days where you could have overlapping stays booked for yourself before you'd have to have a guest certificate for one of them or else they would cancel one booking?

You have 48 hours to de-conflict overlapping reservations.

 

[FL Guy]

You have 48 hours to de-conflict overlapping reservations.

Good to know! So, theoretically, one could book a stay for yourself before the 60-day discount window, then, IF there was a unit available within the 60-day discount window, book that unit for yourself at a discounted rate and cancel your original booking, as long as you did it within the 48-hour window.

 

[chapjim]

Good to know! So, theoretically, one could book a stay for yourself before the 60-day discount window, then, IF there was a unit available within the 60-day discount window, book that unit for yourself at a discounted rate and cancel your original booking, as long as you did it within the 48-hour window.

Yep! I do it all the time!

Also, assuming there is availability, book a smaller/less desirable unit when in the discount window, take the discount, upgrade, then cancel the original reservation. It all depends on what's available when you hit two months (not necessarily 60 days) before check-in.

 

[FL Guy]

Yep! I do it all the time!

Also, assuming there is availability, book a smaller/less desirable unit when in the discount window, take the discount, upgrade, then cancel the original reservation. It all depends on what's available when you hit two months (not necessarily 60 days) before check-in.

Yeah, I hadn't thought about that sometimes 2 months varies from 60 days because the discount window actually opens 2 months out. Depending upon the number of days in the 2 months, it can be more or less than 60 days. The sales reps always refer to the discount window as 60 days, when in reality it can differ from 60.
Thanks for sharing your wisdom!

 

[HitchHiker71]

You have 48 hours to de-conflict overlapping reservations.

Or if you have more than one owner listed on the account - like a spouse - just use the other owner to book the overlapping reservation - as long as it's not under the same owner name the reservation won't be auto-cancelled after 48 hours.

 

[HitchHiker71]

I deleted the last night of the four night reservation. Total Suite Cost for the now three-night reservation is 72,000. Reimbursement to my account is 24,000.

I did not get my 60% VIPF discount.

Thanks for confirming @chapjim. Most appreciated. I had @Richelle run the same test with the same results as well. The system worked as designed. Shocker that the sales weasels were wrong LOL.

 

[dandjane1]

Another large "Thank You"!
I HATE the page-turning format.

 

[CYRUS2400]

I deleted the last night of the four night reservation. Total Suite Cost for the now three-night reservation is 72,000. Reimbursement to my account is 24,000.

I did not get my 60% VIPF discount.

I was told this at an update in Royal Vista. I tried it then, and it did not work. Glad you tested it and reported it.

 

[chapjim]

I was told this at an update in Royal Vista. I tried it then, and it did not work. Glad you tested it and reported it.

Where do they come up with this stuff?