Hi Passepart, my wife and I were talked into buying the Holiday Inn Club Vacation timeshare
on April 10, 2021, in New Orleans, Louisiana during our vacation trip there. We attended the presentation, and did not plan on taking out a loan of about 11,000 for 50,000 points and owning a property in their Fox River, IL resort. Long story short, the presentation and our time in the office took about 3 and a half hours. We don't really know how they managed to sell us the property and taking out the loan, but it happened.
We did not like the idea of taking out a loan and owing debt to a property that had a yearly maintenance cost. My wife and I had buyer's remorse. We were taken into a room with the quality assurance person who said that we were being recorded during the signing and notarizing of the documents. The quality assurance person gave us the Owner's Kit, a book that had all the information about the point system and the different locations of Holiday Inn Club Vacations and also the different hotels overseas.
During the signing process, the quality assurance person was not going to give us a copy of all the documents we were signing because she said that a copy of it will be sent to our email the next day and that it was just going to waste the trees if she had made us a copy. However, my wife was able to obtain a copy of all the documents and there we found out all the information about being able to cancel (rescind) the contract. We had about 7 days to cancel. We followed the instructions in the legal documents, and sent the letter of cancellation and to refund the down payment of $1160.00, sent using 1 day overnight shipping on 04/12/21 and it was received in the Holiday Inn Club Vacations Office in Orlando, FL (this was the address in the legal document) 04/14/21.
On Tuesday, 04/20/21 we received a phone call from the quality assurance person saying she can't process the refund until we gave her a call. We followed your advice, and did not return her phone call and she eventually refunded the $1110.00 down payment, but it's missing the $50.00.
She called again today and left a voicemail saying we need to return the "Owner's Kit". Could this be the reason why we didn't fully get our refund? And she told us again to give her a call back in order to full refund the rest of the amount. Our concern is that if we don't call her back, she wouldn't give us the full amount. We don't plan on contacting her back and we're just going to mail the Owner's Kit to the same address we sent the cancellation letter. What should we do now?
Any advice would be really helpful.
Thank you all!