Cindy,
I have some questions... When do you actually place the week into the new rentee's name? Are you typically waiting until the last week, or do you mostly do it early in the process? And are you purchasing a guest certificate for the rentee? And if so, different systems have different guest certificate prices. How do you pass that varying cost on to the renter?
I'm curious because I may be interested in using your company. It's obvious from your TUG support that you are customer-oriented.
I have some questions... When do you actually place the week into the new rentee's name? Are you typically waiting until the last week, or do you mostly do it early in the process? And are you purchasing a guest certificate for the rentee? And if so, different systems have different guest certificate prices. How do you pass that varying cost on to the renter?
I'm curious because I may be interested in using your company. It's obvious from your TUG support that you are customer-oriented.