• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 31st anniversary: Happy 31st Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $23,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $23 Million dollars
  • Wish you could meet up with other TUG members? Well look no further as this annual event has been going on for years in Orlando! How to Attend the TUG January Get-Together!
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

MARRIOTT / CORONAVIRUS [MERGED]

JIMinNC

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
4,978
Reaction score
4,645
Location
Marvin, NC (Charlotte) & Hilton Head Island, SC
Resorts Owned
Marriott:
Maui Ocean Club
Waiohai Beach Club
Barony Beach Club
Abound ClubPoints
HGVC:
HGVC at Sea World
I have one problem with cruise ships and the Coronavirus. There are three (3) cruise ships sailings that have confirm Coronavirus on aboard. They are all
Princess Cruise ships. Why?
My understanding is the infection on the Grand Princess that just docked in Oakland yesterday came from crew members who had transferred to that ship from the Diamond Princess that had the infection in Japan. The other Princess ships that had some crew members tested were crew that had also transferred from one of the ships with the infections. So, my understanding is all of those were directly related.
 

bluevan

Guest
Joined
Mar 2, 2019
Messages
14
Reaction score
3
We just got back from Kauai. No issues at all...plenty of water and toilet paper at the Costco there. Just go and take precautions.
 

ljmiii

TUG Review Crew
TUG Member
Joined
Mar 25, 2008
Messages
2,741
Reaction score
1,782
Location
NY, NY
Today I would say your greatest risk of infection is at Dulles. Coronavirus is spreading in DC and VA much more than HI. Also, TSA workers at SJC just tested positive so if you do go be careful and disinfect your luggage upon arrival. And as always wash your hands and don’t touch your face.
 

Luanne

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
19,905
Reaction score
10,802
Location
New Mexico
Resorts Owned
Maui Lea at Maui Hill
San Diego Country Estates
Only thing I've seen in Hawaii was that Honolulu Cookie Company just stopped providing samples in their stores, or at least the store in the Wailea Shopping Center. This is probably a company wide policy.
 

jmhpsu93

TUG Member
Joined
Apr 24, 2018
Messages
1,944
Reaction score
1,287
Location
Maryland, USA
Resorts Owned
MVC Abound Points
MVC Grande Vista (x2)
MVC Cypress Harbour (x2)
MVC Harbour Lake (x2)
Golden Shores (Mexico)
To date, as both a Titanium member of Bonvoy and a Vistana AND a Marriott Vacation Club owner, I've received nothing regarding the COVID-19 situation regarding reservations, etc. Instead, I get an "Exclusive Owner Events" invite to events that may very well get cancelled in the next couple of months. Meanwhile, as a Hilton Honors member who hasn't even stayed in at a Hilton property in like 4 years, I get the following detailed letter on the situation:

Dear Michael,

In these uncertain times, I wanted to reach out to you personally about what we are doing here at Hilton to support you and your travel plans. As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your travel safety and provide maximum flexibility.

Your Travel Safety

As it has always been, the safety and security of our guests and team members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous:
  • Our hotel teams are receiving ongoing briefings and enhanced operating protocols.
  • We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
  • We will continue to adjust food and beverage service in accordance with current food safety recommendations.
  • We have increased the deployment of antibacterial hand sanitizers.
We have activated our regional and global response teams to provide around-the-clock assistance to our hotels and are prepared to act swiftly should we be alerted to a case of coronavirus at one of our properties.

Your Travel Flexibility

We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:
  • Government Restrictions. In regions affected by government-issued travel restrictions, we will continue to waive change fees or offer full refunds. Please click here for the latest information on our travel waivers.
  • Existing Reservations. All reservations – even those described as "non-cancellable" (“Advanced Purchase”) – that are scheduled for arrival before April 30, 2020, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
  • New Reservations. Any reservation you make – even those described as “non-cancellable” (“Advanced Purchase”) – that are booked between today and April 30, 2020, for any future arrival date, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
If you need to adjust reservations made via the Hilton website, app or call center, please contact the Hilton Guest Assistance team. If you need to adjust reservations made through another travel site, please contact them for assistance.

Your Points and Status

We know that earning Hilton Honors Points and Status is an important way we show appreciation. We also know the current travel environment may limit your ability to stay with us.
  • We will pause the expiration of all points scheduled to expire between now and May 31, 2020.
  • We will make updates to the requirements for earning tier status for 2021. Since the situation is still evolving, it is too early to make and announce specific changes. We are committed to sharing details as soon as possible.
At Hilton, we believe it is in challenging times like these that the power of hospitality is needed most of all. Whether you are traveling now or in the future, our team members are ready to welcome you with the Hilton hospitality you’ve come to expect.

Chris

Chris Nassetta
President & CEO, Hilton
 

10spro

TUG Member
Joined
May 12, 2018
Messages
694
Reaction score
605
Location
Napa Valley
Resorts Owned
Marriott DSV-I (x3)
Marriott DC Points
Westin WKORV OFD
Same here. Not a peep from Marriott, where I've stayed almost exclusively for many years. Have not been in a Hilton maybe once in that time, very impressed with their email, it is fair and thoughtful email.
 

Gemini Chica

TUG Member
Joined
Jul 5, 2016
Messages
1,212
Reaction score
236
Location
Spain
Resorts Owned
Marbella Beach Resort
Playa Andaluza
I’m in Spain and with last nights announcements I can not travel now as planned, rescheduled my flights at no cost but called the resort itself, II both answered and said couldn’t help resort said owner services and II said use my eplus but then no guarantee. Marriott owner services 35 mins on the phone and still couldn’t speak to anyone. I’m really hoping they get their finger out and help their customers as best they can.


Sent from my iPhone using Tapatalk
 

Miss Marty

TUG Member
Joined
Jun 6, 2005
Messages
4,032
Reaction score
349
Marriott’s Updated Statement
Novel Coronavirus (COVID-19)

 

ragdoll

TUG Member
Joined
Nov 23, 2007
Messages
229
Reaction score
51
I don't see anything in the announcement about timeshares. It's only about hotels.
 

tarob42

TUG Member
Joined
Sep 1, 2006
Messages
24
Reaction score
0
Location
new jersey
I have an upcoming reservation on April 3, 2020 and called the owner's website. Over a 1 hour wait. I then tried to start an online chat and they have no representatives available. This is horrible customer service.
 

jmhpsu93

TUG Member
Joined
Apr 24, 2018
Messages
1,944
Reaction score
1,287
Location
Maryland, USA
Resorts Owned
MVC Abound Points
MVC Grande Vista (x2)
MVC Cypress Harbour (x2)
MVC Harbour Lake (x2)
Golden Shores (Mexico)
I don't see anything in the announcement about timeshares. It's only about hotels.

True - but it's professionally done, transparent, clearly written, PROACTIVE, and answers the questions I would have as a Hilton Honors member. As opposed to the "go look at the WHO site" reference on the Vistana, MVC, and having to find it on the Bonvoy site.
 

rthib

TUG Member
Joined
Jun 15, 2005
Messages
2,033
Reaction score
697
Location
DFW, TX
I don't see anything in the announcement about timeshares. It's only about hotels.
OP mentioned Titanium so Bonvoy info. Similar post is own the MVCI owner site

Marriott Vacation Club is actively monitoring the situation regarding the spread of the Novel Coronavirus (COVID-19), including related guidance provided by local government and public health officials, and is following any protocols issued by governmental authorities and agencies in the locations in which we do business. All resorts remain open at this time. We encourage all Owners, Members and guests to refer to the World Health Organization (WHO), the Centers for Disease Control (CDC) or their local health authority for more information about COVID-19.

The health and safety measures that are already in place at our resorts and properties are designed to address a broad spectrum of viruses, including COVID-19. Our cleaning protocols include everything from handwashing hygiene and cleaning product specifications, to villa and common area cleaning procedures. However, in response to the spread of COVID-19, our resorts and properties have also increased the cleaning protocols for high frequency guest touchpoints. As always, the safety and well-being of our Owners, Members, guests and associates is our top priority
.
 

DannyTS

TUG Member
Joined
Mar 24, 2018
Messages
5,753
Reaction score
3,076
What exactly are owners expecting from Marriott Vacation Club to do? Some recommendations would be welcome I guess. But have in mind, as owners we should share the benefits and the burden with the developers.

If everyone is cancelling the current year reservations, do you expect Marriott to have accommodation for the next year for everyone instead? Where would that inventory come from?
 

Gemini Chica

TUG Member
Joined
Jul 5, 2016
Messages
1,212
Reaction score
236
Location
Spain
Resorts Owned
Marbella Beach Resort
Playa Andaluza
What exactly are owners expecting from Marriott Vacation Club to do? Some recommendations would be welcome I guess. But have in mind, as owners we should share the benefits and the burden with the developers.

If everyone is cancelling the current year reservations, do you expect them to offer accommodation for the next year instead? Where would that inventory come from?

Allow changes within the year according to availability?


Sent from my iPhone using Tapatalk
 

SandyPGravel

Guest
Joined
Aug 29, 2015
Messages
1,731
Reaction score
1,163
Location
De Forest, Wisconsin
Resorts Owned
Westin St. John Plat+
2 BR-VGV
Westin St. John Plat
2 BR-BV
Maybe banking like Vistana did after Irma & Maria hit St John?
 

turkel

TUG Member
Joined
May 21, 2006
Messages
1,709
Reaction score
1,085
Location
California
Resorts Owned
Marriott Shadow Ridge
Marriott Grand Chateau
Allow changes within the year according to availability?


Sent from my iPhone using Tapatalk
And what if there is no availability?

Referring people to the WHO or CDC is appropriate as guidelines change as more information is available.
Am I the only one getting totally sick of all the threads on Covid 19. Geez
 

davidvel

TUG Member
Joined
May 9, 2008
Messages
8,641
Reaction score
5,573
Location
No. Cty. San Diego
Resorts Owned
Marriott Shadow Ridge (Villages)
Carlsbad Inn
Allow changes within the year according to availability?


Sent from my iPhone using Tapatalk
Owners could always do this. Obviously different with trades.
 

DannyTS

TUG Member
Joined
Mar 24, 2018
Messages
5,753
Reaction score
3,076
And what if there is no availability?

Referring people to the WHO or CDC is appropriate as guidelines change as more information is available.
Am I the only one getting totally sick of all the threads on Covid 19. Geez
over 1 billion mentions in the media, 60 deaths a day
 

TravelAmore

TUG Member
Joined
Jun 6, 2013
Messages
181
Reaction score
56
Location
Greater San Francisco Bay Area
Where would that inventory come from? It would come from the same place as the inventory still for sale in the Marriott system. Where did the inventory come from when they created the DC program and started selling points? Where does it come from when MVC sells inventory for $299 teaser vacations to obtain new buyers?

I expect the 59 day rule to go away to allow changes. I expect limited period owners to be offered the opportunity to reserve available inventory outside of their ownership period. As an owner, I expect contingency plans at every resort posted resort website indicating what they are doing AT THAT RESORT. I do not expect to receive 4 calls in one day to schedule my appointment for an owner update, when the caller cannot tell me anything about what's going on in the area re: COVID-19, let alone what the resort is doing to combat it's spread. In reality, if the MVCI and managers of individual resorts posted links on the resort website to local information on what's happening in their community, as well as what their resort is doing, that would show owner-centered service and be meaningful. As an owner (or renter), I would be better equipped to make decisions about travel - especially if I am traveling with older family members or persons with chronic conditions. In addition, I would be better able evaluate my own risk/benefit ratio as I weigh go/not to go decision. While a general message is posted, it does not make sense to have the same message for a resort in Aruba as in Italy. Essentially, that's what happens when a general message is posted on a general website. Lastly, even on the general hotel site, where "cancellations" are being allowed out of routine policy is only for Asia, Italy, and Saudi Arabia. What about high incident communities in the U.S.?
 

Gemini Chica

TUG Member
Joined
Jul 5, 2016
Messages
1,212
Reaction score
236
Location
Spain
Resorts Owned
Marbella Beach Resort
Playa Andaluza
Where would that inventory come from? It would come from the same place as the inventory still for sale in the Marriott system. Where did the inventory come from when they created the DC program and started selling points? Where does it come from when MVC sells inventory for $299 teaser vacations to obtain new buyers?

I expect the 59 day rule to go away to allow changes. I expect limited period owners to be offered the opportunity to reserve available inventory outside of their ownership period. As an owner, I expect contingency plans at every resort posted resort website indicating what they are doing AT THAT RESORT. I do not expect to receive 4 calls in one day to schedule my appointment for an owner update, when the caller cannot tell me anything about what's going on in the area re: COVID-19, let alone what the resort is doing to combat it's spread. In reality, if the MVCI and managers of individual resorts posted links on the resort website to local information on what's happening in their community, as well as what their resort is doing, that would show owner-centered service and be meaningful. As an owner (or renter), I would be better equipped to make decisions about travel - especially if I am traveling with older family members or persons with chronic conditions. In addition, I would be better able evaluate my own risk/benefit ratio as I weigh go/not to go decision. While a general message is posted, it does not make sense to have the same message for a resort in Aruba as in Italy. Essentially, that's what happens when a general message is posted on a general website. Lastly, even on the general hotel site, where "cancellations" are being allowed out of routine policy is only for Asia, Italy, and Saudi Arabia. What about high incident communities in the U.S.?

Well said!


Sent from my iPhone using Tapatalk
 

dagger1

TUG Member
Joined
Aug 16, 2016
Messages
1,560
Reaction score
883
Location
Houston
Resorts Owned
Hyatt Wild Oak Ranch, Hyatt Main Street Station, Hyatt Ka’anapali; Marriott Ko’Olina, Marriott Waiohai; Marriott Maui Ocean Club; Wyndham CWA points, Worldmark credits.

DannyTS

TUG Member
Joined
Mar 24, 2018
Messages
5,753
Reaction score
3,076
Where would that inventory come from? It would come from the same place as the inventory still for sale in the Marriott system.
Marriott pays the maintenance fees for the inventory it owns. They use it to rent, hopefully for a profit. You want to basically give it to you, it would put them in an insolvancy position pretty fast. Not to mention, if they own 5% of the inventory, that would not be sufficient to satisfy the other 95%
 
Top