Loyalty Search Request

[HuskerATL]

For the Max owners, have you tried the Loyalty Search Request yet? Someone posted some screen shots of the process on FB and it looks like it does align to the club reservation window, which is different based on the properties club reservation window, i.e. shorter for NYC HC properties, not the 10 months that sale's folks kept saying. If you have, how long do you have to accept or reject the reservation? It must lock up that reservation and pull it from inventory so it will be interesting to see how long they will allow them to be pulled without a commitment to book.

Here are the screen shots that where shared:

 

[brp]

If it does work, it certainly puts some pressure on the rest of us to do our Club reservations as soon as possible at T-276 as this may be automated to hit right at go time. Then again, it may have slop, so we may still have a human advantage. It will take a good bit of real world data to determine.

Cheers.

 

[HuskerATL]

If it does work, it certainly puts some pressure on the rest of us to do our Club reservations as soon as possible at T-276 as this may be automated to hit right at go time. Then again, it may have slop, so we may still have a human advantage. It will take a good bit of real world data to determine.

Cheers.

At least, you CA folks have a better time of the night for T-276 than us east coast folks.

 

[Talent312]

If a loyalty search request set for MT 3N, could not a 3N-booking with walking potential could be made first?

 

[Eric B]

For the Max owners, have you tried the Loyalty Search Request yet? Someone posted some screen shots of the process on FB and it looks like it does align to the club reservation window, which is different based on the properties club reservation window, i.e. shorter for NYC HC properties, not the 10 months that sale's folks kept saying. If you have, how long do you have to accept or reject the reservation? It must lock up that reservation and pull it from inventory so it will be interesting to see how long they will allow them to be pulled without a commitment to book.

Here are the screen shots that where shared:
View attachment 91442
View attachment 91443

View attachment 91444

I set one up for The Penthouses at The Quin for Thanksgiving. It seems to be different than only the Club season since it’s in the Home Resort time instead - the operative limitations seem to be not Home Week and not Open Season instead. I believe the FAQ says you have 7 days to accept a match.

 

[raddoc]

Anyone know how frequently the Loyalty Search system checks availability? Is it a continuous real-time search or does it only check periodically (hourly, daily, weekly, etc)?

It would be a great benefit if it's a continuous real-time search. Being able to pick up a reservation the minute that someone cancels theirs could easily mean the difference between getting your vacation or not. That's a big deal.

If it's a continuous real-time search, you could risk losing your reservation if you're trying to shuffle points - even if you're doing in on the phone with club support to take advantage of their real-time inventory. Something to watch out for.

 

[HuskerATL]

Anyone know how frequently the Loyalty Search system checks availability? Is it a continuous real-time search or does it only check periodically (hourly, daily, weekly, etc)?

It would be a great benefit if it's a continuous real-time search. Being able to pick up a reservation the minute that someone cancels theirs could easily mean the difference between getting your vacation or not. That's a big deal.

If it's a continuous real-time search, you could risk losing your reservation if you're trying to shuffle points - even if you're doing in on the phone with club support to take advantage of their real-time inventory. Something to watch out for.

That is a good question. I can't imagine it being continuous but how often it checks would be good to know. You are right though. I have split reservations by trimming off part and then booking the other part as a new reservation. That could be more risky now... especially for high demand locations.

 

[dayooper]

How does the booking work? Does it only book for the amount of days the reservation or does it "walk" the reservation? Can the search book past the club reservation system? I think I know the answers, but am curious what the real world application is.

 

[HuskerATL]

We will let Eric test it for us but I suspect it is like a OGS in RCI so no walking in the search and restricts the time frame to the non-HW and non-OS window.

 

[GT75]

Anyone know how frequently the Loyalty Search system checks availability?

Wow, great question. The answer to that question is important.

 

[CalGalTraveler]

@Eric B Are you an owner at Quin and that is the reason you can book home resort window?

Lastly are you Max from HVC or HGVC side?

 

[Eric B]

@Eric B Are you an owner at Quin and that is the reason you can book home resort window?

Lastly are you Max from HVC or HGVC side?

I own at The Quin and am Max from the HGVC side. The only HVC I own is 4,500 Cabo Azul points I got for free once….

 

[Eric B]

How does the booking work? Does it only book for the amount of days the reservation or does it "walk" the reservation? Can the search book past the club reservation system? I think I know the answers, but am curious what the real world application is.

I tried setting a search up outside the Club Reservation window and got an error saying it couldn’t be set up. Given that, I don’t see how it could walk a reservation.

 

[HuskerATL]

I own at The Quin and am Max from the HGVC side. The only HVC I own is 4,500 Cabo Azul points I got for free once….

Do you think the system knows that you own at Quin so it let you set up a search during the home resort window? What if you tried that with a NYC property where you don't own, would it let you? The text in the screenshots mentions W57th as an example of how you are restricted to the club window, which is 59 days there.

 

[HuskerATL]

When you compare to the RCI OGS function, is it basically set up the same?

 

[CalGalTraveler]

Max searches are limited by MAX level, correct? If so then there may not be many owners using this. My impression is that more former DRI owners are in Max with significant tier levels so more capability than former HGVC owners but still a limited audience.

 

[HuskerATL]

Max searches are limited by MAX level, correct? If so then there may not be many owners using this. My impression is that more former DRI owners are in Max with significant tier levels so more capability than former HGVC owners but still a limited audience.

Correct. There are a set number by Max Tier level. I think there is less impact from DRI folks since they can't reserve beyond 6 months and most high demand locations are pretty picked over by then. It is really the HGVClub with HGV Max owners that will compete the most.

 

[alwysonvac]

What is the purpose of the Loyalty search if you can't create it until the club booking window opens (based on the West 57th example below from the original screen capture)?

For any inventory released after the club window opens

 

[yodaDaenerys]

i'm MAX, but the lowest level (under 17,000 points, so i don't receive this benefit.

 

[HuskerATL]

What is the purpose of the Loyalty search if you can't create it until the club booking window opens (based on the West 57th example below from the original screen capture)?

For any inventory released after the club window opens

View attachment 91472

That is a good question.

 

[brp]

What is the purpose of the Loyalty search if you can't create it until the club booking window opens (based on the West 57th example below from the original screen capture)?

Good point. Perhaps they'll get feedback and change it going forward so that it can be created in advance, but not search until the window. I hope not as this makes it less competition since the Max creator is on the same timeline as those of us trying to actually book.

Cheers.

 

[h2oflyboy]

I own at The Quin and am Max from the HGVC side. The only HVC I own is 4,500 Cabo Azul points I got for free once….

Since you own at The Quin - Does that open a t-276 for the entire building (PH)?

 

[Eric B]

Do you think the system knows that you own at Quin so it let you set up a search during the home resort window? What if you tried that with a NYC property where you don't own, would it let you? The text in the screenshots mentions W57th as an example of how you are restricted to the club window, which is 59 days there.

I'll check.

When you compare to the RCI OGS function, is it basically set up the same?

Set up is a bit different - you can check all the room types you would accept, minimum points, and maximum points. I haven't tried permutations of a booking for a set period within a date range, but think that might have been an option.

Max searches are limited by MAX level, correct? If so then there may not be many owners using this. My impression is that more former DRI owners are in Max with significant tier levels so more capability than former HGVC owners but still a limited audience.

That's correct - as Max Premier + I get 5. Haven't looked at cross-Max searches yet.

What is the purpose of the Loyalty search if you can't create it until the club booking window opens (based on the West 57th example below from the original screen capture)?

For any inventory released after the club window opens

View attachment 91472

Agreed. The system seems kind of pointless without being able to set it up in advance, but I've caught desirable bookings when someone canceled in the past through just persistent searching. This might give me an extra edge but does seem like more fluff than substance.

Since you own at The Quin - Does that open a t-276 for the entire building (PH)?

I own in the Penthouses and it opens the entire building. I can't verify that it works the other way since I don't have actual experience with that - hopefully someone else can. I think it does work the other way, too, as it's just one building at the HOA level; the break could be to avoid the impression that anyone could ever be upgraded from a studio booking at The Quin to one of the studio penthouse units. I guess it's possible they will assign additional benefits to those of us that own in the Penthouses (e.g., limiting open season bookings to PH owners, etc.) but don't see much that would motivate them to do that as the Penthouse units are mostly sold already anyway.

 

[HuskerATL]

I'll check.

Set up is a bit different - you can check all the room types you would accept, minimum points, and maximum points. I haven't tried permutations of a booking for a set period within a date range, but think that might have been an option.

That's correct - as Max Premier + I get 5. Haven't looked at cross-Max searches yet.

Agreed. The system seems kind of pointless without being able to set it up in advance, but I've caught desirable bookings when someone canceled in the past through just persistent searching. This might give me an extra edge but does seem like more fluff than substance.

I own in the Penthouses and it opens the entire building. I can't verify that it works the other way since I don't have actual experience with that - hopefully someone else can. I think it does work the other way, too, as it's just one building at the HOA level; the break could be to avoid the impression that anyone could ever be upgraded from a studio booking at The Quin to one of the studio penthouse units. I guess it's possible they will assign additional benefits to those of us that own in the Penthouses (e.g., limiting open season bookings to PH owners, etc.) but don't see much that would motivate them to do that as the Penthouse units are mostly sold already anyway.

Thanks for the info. Btw, I stayed at the Quin the first week of March and I was chatting with the front desk folks and they said that Lamar Jackson had just been staying in a penthouse unit. The elevator was out so the bellhop had to carry all his bags up the stairs..... Hopefully, he tipped well.

 

[Eric B]

Here are the FAQs for Loyalty Search Requests:

What is a Loyalty Search Request?
Loyalty Search Requests allow HGV Max Members in the Preferred through Centum+ tiers to set up an automated availability search for a resort, region date, or number of nights and accommodations when the specific booking window opens. You can set up a search request online or with a Club Counselor and will be notified by email when there’s a match. Once a match occurs, you will have seven days to accept and confirm the reservation, or it will expire.

How many Loyalty Search Requests do I receive each year?
As a Member with HGV Max benefits, you will receive an annual allotment of active search requests based on your membership tier:

• HGV Max Members in the Preferred tier receive one active search per year.
• HGV Max Members in the Preferred+ tier receive one active search per year.
• HGV Max Members in the Premier tier receive three active searches per year.
• HGV Max Members in the Premier+ tier receive five active searches per year.
• HGV Max Members in the Centum+ tier receive seven active searches per year.

You can have up to a specific number of searches in the system at any time based on your tier status. If you use all your active searches, you cannot place an additional search request until one of your existing search requests has been fulfilled or expires.

How far in advance can I set up a Loyalty Search Request?
Loyalty Search Requests can be set up a minimum of 21 days before your planned arrival date, with the maximum number of days and length of stay dependent on your membership program or HGV Max booking window.

How do I use my Loyalty Search Requests?
Using your Loyalty Search Requests is simple! Loyalty Search Requests can be used online or by speaking with a Club Counselor. While logged in to your Member account, select your desired location from the Destinations drop-down menu, which will populate a list of properties located in the area chosen. After finding a resort you wish to submit a Loyalty Search Request for, select Submit Search Request underneath the property name. A search request screen will then populate, where you can select your desired check-in and check-out dates, number of guests and room type accommodations. Once all details are added to the Loyalty Search Request, select Apply to submit your request.

Once a match is found under your desired accommodations and dates, you will be sent an email to Accept or Reject your pending reservation. After accepting your reservation, you can review the reservation details by selecting My Reservations under the drop-down menu found when hovering over your account name in the top-right corner.

How will I be notified if my Loyalty Search Request finds a match?
After placing a Loyalty Search Request, you will be notified if a match to your desired preferences occurs via email, which will be sent to the email account associated with your Club account. Once a match occurs, you will have seven days to accept and confirm the reservation or it will expire.

If you do not see an email notifying you of a match, please be sure to check any spam and/or junk folders for the communication. The email will come from hgv@transactions.hiltongrandvacations.com with the following subject line: “Your Loyalty Search Request.”

Can I use Loyalty Search Requests for Open Season reservations?
No. Loyalty Search Requests can only be used for reservations using ClubPoints and Saved Points. Open Season reservations can only be used for cash-rate stays.

Are there any restrictions for using the Loyalty Search Request?
Yes. Reservations through Loyalty Search Requests can only be made by using ClubPoints and Saved Points; no other type of points are accepted. Additionally, Loyalty Search Requests can be set for a minimum of 21 days before the desired arrival date, with the maximum number of days and length of stay depending on your membership program or HGV Max booking window.

I have Bonus Points available to use. Can I apply these points to a Loyalty Search Request reservation?
No. Reservations using Loyalty Search Requests can only be made using ClubPoints and Saved Points; no other type of points are accepted.

I would like to use a Loyalty Search Request for a reservation in the following calendar year. Will my current-year points or next year’s points allotment be used for the reservation?
When using a Loyalty Search Request to book a reservation in the following calendar year, the reservation will be deducted from the following calendar year’s point allotment. If you would like to use your current-year points toward a reservation in the following calendar year, you can do so by first saving your current-year points, which is based on your membership program’s rules.

For example, if you make a 2025 reservation using your Loyalty Search Request in 2024, the point allotment needed to book a reservation at the specified property will be deducted from your 2025 Club Points allotment. If you would like to use your 2024 Club Points to book a Loyalty Search Request reservation in 2025, you will first need to save your 2024 Club Points into the following year.

I placed a Loyalty Search Request for a specific destination but changed my mind. How do I cancel the active search request?
To cancel an active Loyalty Search Request, please call Member Services to speak with a Club Counselor at 800-932-4482 (U.S. and Canada) or 407-613-3141 (International).

I’m a dual Owner under multiple Club membership programs. Can I combine my points for use toward a Loyalty Search Request?
No. An automated Loyalty Search Request will not combine your points allotment associated with your ownership under multiple Club membership programs. To fulfill a Loyalty Search Request, you must have enough points in the account you wish to make an automated search with.

I tried setting up a Loyalty Search for W 57th for Thanksgiving, too. It looked like it might have taken, though I'm not positive where you could go to see whether or not there are active ones - I couldn't find a link anywhere for a list of ones I have going. In any case, since I can decline a match I figured there wouldn't be much of a cost for me. I tried one for beyond the Club Season/Home Resort Season and got an error message.