Keitht
TUG Lifetime Member
I picked up on this thread in Ask RCI. http://www.tugbbs.com/forums/showthread.php?t=12918 As my questions and comments are more about the way things are happening, rather than simply RCI related, I thought it best to open a new thread.
Whilst I have every sympathy with people who have exchanges cancelled at late notice I also have some sympathy with the resorts involved. In the specific cases in the topic referred to they are recovering from storm damage. I suspect they are working flat out to get the accommodation back into usable condition. How far ahead of occupancy should they actually say Yes or No to whether the unit will be available. From the resort viewpoint I don't think a month is unreasonable, but from the occupant viewpoint a month leaves little or no chance to find alternatives.
What is also concerning in this instance is that the resort claim that they haven't cancelled, RCI has. There is also the statement that the exchange fee has been lost. Why does the member lose the fee if RCI has cancelled?
There are a number of issues coming from this so hopefully the OP can keep us advised of progress.
Whilst I have every sympathy with people who have exchanges cancelled at late notice I also have some sympathy with the resorts involved. In the specific cases in the topic referred to they are recovering from storm damage. I suspect they are working flat out to get the accommodation back into usable condition. How far ahead of occupancy should they actually say Yes or No to whether the unit will be available. From the resort viewpoint I don't think a month is unreasonable, but from the occupant viewpoint a month leaves little or no chance to find alternatives.
What is also concerning in this instance is that the resort claim that they haven't cancelled, RCI has. There is also the statement that the exchange fee has been lost. Why does the member lose the fee if RCI has cancelled?
There are a number of issues coming from this so hopefully the OP can keep us advised of progress.