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Late cancellation by RCI

Keitht

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I picked up on this thread in Ask RCI. http://www.tugbbs.com/forums/showthread.php?t=12918 As my questions and comments are more about the way things are happening, rather than simply RCI related, I thought it best to open a new thread.

Whilst I have every sympathy with people who have exchanges cancelled at late notice I also have some sympathy with the resorts involved. In the specific cases in the topic referred to they are recovering from storm damage. I suspect they are working flat out to get the accommodation back into usable condition. How far ahead of occupancy should they actually say Yes or No to whether the unit will be available. From the resort viewpoint I don't think a month is unreasonable, but from the occupant viewpoint a month leaves little or no chance to find alternatives.
What is also concerning in this instance is that the resort claim that they haven't cancelled, RCI has. There is also the statement that the exchange fee has been lost. Why does the member lose the fee if RCI has cancelled?
There are a number of issues coming from this so hopefully the OP can keep us advised of progress.
 

bogey21

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Keitht said:
What is also concerning in this instance is that the resort claim that they haven't cancelled, RCI has.

Let's not get all bent out of shape here. Who knows what the truth is. Maybe Management of the Resort cancelled and the person answering the phone didn't know about it.

And as to whether or not a Resort will be open for your stay, don't sweat it. Check with the Resort a week or two before your stay and ask. If it won't be open, find alternative accommodations. If you show up and it isn't open, find alternative accommodations. That is exactly what I am going to do with my Week 1 (Deerfield Beach) and Week 2 (Fort Lauderdale) reservations.

GEORGE
 

Bootleg

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RCI sends its guides an updated list of resort closures every week, based on assurances from the resorts as to their condition. At one point in October, resorts were telling RCI that they were "Up and Running", then called a day later to advise that they had lost power and water, possibly for several days.

RCI has cancelled many confirmations due to the fact that the resorts cannot guarantee availability for those confirmations. The resorts themselves may indicate to random callers that they are OK, but RCI can't take that chance.

As far as the exchange fees are concerned, that is clearly covered in the terms and conditions. When you trade a week, you trade a week. The transaction fee is not recoverable, but your week is always returned.

After the destruction from Hurricanes Ivan, Frances and Charley in 2004, anyone travelling to South Florida during Hurricane season would have to be suffering from brain damage if they didn't get Vacation Insurance.
 

philemer

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Bootleg said:
After the destruction from Hurricanes Ivan, Frances and Charley in 2004, anyone travelling to South Florida during Hurricane season would have to be suffering from brain damage if they didn't get Vacation Insurance.

ROTFLMAO :D True, true. :D

Phil
 

Keitht

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Bootleg said:
RCI sends its guides an updated list of resort closures every week, based on assurances from the resorts as to their condition. At one point in October, resorts were telling RCI that they were "Up and Running", then called a day later to advise that they had lost power and water, possibly for several days.

RCI has cancelled many confirmations due to the fact that the resorts cannot guarantee availability for those confirmations. The resorts themselves may indicate to random callers that they are OK, but RCI can't take that chance.

As far as the exchange fees are concerned, that is clearly covered in the terms and conditions. When you trade a week, you trade a week. The transaction fee is not recoverable, but your week is always returned.

After the destruction from Hurricanes Ivan, Frances and Charley in 2004, anyone travelling to South Florida during Hurricane season would have to be suffering from brain damage if they didn't get Vacation Insurance.

Thanks for the clarification on the possible / probable reasons for different responsed from RCI and the resorts. The question about the exchange fee was purely in a situation where the resort IS up and running but RCI make the decision to cancel. Proving that to be the situation would probably be the biggest difficulty. In that situation I wonder if insurance would pay out.
 
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