Ka'anapali Beach Club Owner's Problem

[Walt]

Thanks Steve!

Hi Steve,

I would really like to say "Thank You" for sharing with us so much of what you know about DRI, the KBC and The Point at Poipu.

Thanks,

Walt

 

[Walt]

What if I ask for my deeded unit and week?

According to my deed at KBC I own a Deluxe Ocean View Unit #611 week 51. I own a float week. Since this Unit could not be a fixed week for anyone else, what would happen if I asked for Unit #611 for week 51 as my owner's week to use exactly one year before the day I'm able to?

Walt

Steve,

You might have missed this post. Do you have an answer to this question?

Walt

 

[Bill4728]

Quote:

Originally Posted by Walt
According to my deed at KBC I own a Deluxe Ocean View Unit #611 week 51. I own a float week. Since this Unit could not be a fixed week for anyone else, what would happen if I asked for Unit #611 for week 51 as my owner's week to use exactly one year before the day I'm able to?

Walt

Steve,

You might have missed this post. Do you have an answer to this question?

Walt

(Not Steve) but when you buy a floating week/floating unit TS, as long as the week on the deed is within the season and unit type you're buying, the unit on the deed is just legal housekeeping. You have no more right to use that unit and week than any other owner with the same unit type & season.

 

[Walt]

Was I Misled Into Buying An ocean Front Unit?

I found that my Disclosure listed a total of 106 Units listed in the Program in 2001. I asked for a copy of my Discloser I was given a copy that list 413 Units.

Several paragraphs have been added to the one one listed to the Disclosure listing 413 Units. It sppears to me that there are some inconsistencies in both Disclosures.

Example:

Type 1B.......Ocean View.......1 Bedroom.....Partial Ocean View

Type 1C.......Deluxe Ocean View......1 Bedroom.....Deluxe Ocean View

If Ocean View is Partial View then shouldn't Deluxe Ocean View be listed as FULL Ocean View or Ocean Front?

Type III........Deluxe Ocean View...........2 Bedroom......Oceanfront Location.

Units x08, x09, x10, x11, and x12 (x being the floor) are the units that are Ocean Front

Type III was unit #1208 in the 104 Disclosure form. The Location is Ocean Front. And both unit #1208 and unit #1212 in the 413 Disclosure form are listed as OceanFront.

So if the 1208 and 1212 units are considered OceanFront Units, then it stands to reason that all units x08 and x12 must be OceanFront too. And I believe that it also stands to reason that x09, x10, and x11 must be considered OceanFront too. Which they are.

According to the Disclosure of 104 units, units 914, 915, and 916, (which are the North Side Units in the Ohana or Front Tower of KBC) are 1B or Ocean View Units. Therefore, the only unit on the North Side that is considered Deluxe Ocean View is 913.

The Discloser does list Pool side or x04, x05, x06, or x07 units as 1C or Deluxe Ocean View.

When I arrived at the KBC, the Front Desk was first going to put me either 614 or 615. These Units are clearly stated as Ocean View. This was in violation of my contract.

In summary, was I misled in the buying of a Ocean Front unit?

As we all know, exchanges were not possible into the Ocean Front Units. Sometimes, some fast talkers were able to talk themselves into Ocean Front. While I have been able to trade into the Embassy/KBC, I was never able to trade into an Ocean Front unit.

1) I was sold and told I could buy an Ocean Front ODD years unit for $13,900. I bought only because I would be getting to stay Ocean Front every time I used my owners week. Why would I pay $13,900 for something I could get for an exchange fee Plus $500 (my MF for my exchange week) or about $665? This is about $400 less than my KBC MF for 2009.

2) Other say they also bought Ocean Front Units

3) My deeded week is 611 week 51. This is an Ocean Front Unit.

4) I had no problem getting an Ocean Front Unit in 2002, (my 2001 week), 2003, 2005, and 2007. Only this year 2009 (first time under DRI) did I have problems with getting my Ocean Front Unit.

Walt

 

[maryw]

KBC

Hi Walt
Thank you for your last post.
I have had the same problem with the front desk that you have had. Being put on the side units that are OV not OF. (Deluxe Oceanview)
I did know when I bought my unit after market that some of the side units in the front tower are considered Delux Oceanview.
I am a Fee Simple owner like you. I am worried because I am not part of the Club!! Diamond is going to give less preference to my concerns or request.
I did reserve my room 12 months ago and ask for an oceanfront corner.
this is my fourth visit to KBC and two of the four I had to fight for a good room.
I went last year to the presentation and the women really treated us poorly because we did not want to convert to the Club.
Do you think this might be the case Non club vs club owners in the eyes of DRI.
I will be there Feb 5th
Mary

 

[Walt]

Tell Me More

Hi Walt
Thank you for your last post.
I have had the same problem with the front desk that you have had. Being put on the side units that are OV not OF. (Deluxe Oceanview)
I did know when I bought my unit after market that some of the side units in the front tower are considered Delux Oceanview.
I am a Fee Simple owner like you. I am worried because I am not part of the Club!! Diamond is going to give less preference to my concerns or request.
I did reserve my room 12 months ago and ask for an oceanfront corner.
this is my fourth visit to KBC and two of the four I had to fight for a good room.
I went last year to the presentation and the women really treated us poorly because we did not want to convert to the Club.
Do you think this might be the case Non club vs club owners in the eyes of DRI.
I will be there Feb 5th
Mary

When did you buy? Did you buy a Deluxe Ocean View (Front) view?

Do you get informational emails from Bill Burns, our Owner's Board member at KBC?

If I was going to KBC this month I would bring copies of my contract and the Disclosure. The Disclosure should list that the Units on the North Side of the building with the exception of x13 (x is the floor ie 613, 713) as Ocean View.

Speak up at Check in. Don't let them put you in a North Side Unit such as 615 or 617.


I find it interesting that I have not heard from any Weeks owners that said they got their Ocean Front Unit without any problem at Check in since DRI has taken over from SunTerra.

Walt

 

[Walt]

I Found This Today.

Walt



http://timeshareguru.today.com/about/


I’m a Platinum Elite owner and can place requests for you such as early checkin and room preferences! There are requests, not guarantees, but are often honored! The least honored request is for corner rooms (more successful when reservation is made 10-13 months in advance), but I have very good success with early checkin and ocean front units for the DOV reservations! You will be my named guest, which means you do not need to attend a timeshare presentation. Please also see my FAQ section just below the pictures!

Kaanapali Beach Club
- * SV = Scenic View, OV = Ocean View, DOV = Deluxe OV which is in the ocean front section of this ocean front resort!Prices for reservations less than 60 days in advance:
- Most of Nov-Dec! SV $650 PCa
- Most of Nov-Dec! OV $850 PCa
- Most of Nov-Dec! DOV $1,200 PCa
- 01/10/2009 - 01/17/2009 1BR DOV $1,200 PCa
- 01/11/2009 - 01/18/2009 1BR DOV $1,955 PCa drops to $1,200 on 13-Nov-08
- 01/12/2009 - 01/19/2009 1BR DOV $1,955 PCa
- 01/13/2009 - 01/20/2009 1BR DOV $1,955 PCa
- 01/14/2009 - 01/21/2009 1BR DOV $1,955 PCa
- 01/17/2009 - 01/24/2009 2BR OF Presidential $6,500 PCa - The ultimate 2BR Ocean Front Unit!

 

[maryw]

thank you Walt

Hi Walt
We do own a delux ocean view.
I think I bought it about 4 or 5 years ago.
from Syed who is a broker that knows his stuff. He made sure I knew what I was buying. Very nice person too!!
I will let you know when I get there how it is going. I plan on going to a presentation and letting them know my concerns.
Thanks Mary

 

[dougp26364]

Hi Walt
We do own a delux ocean view.
I think I bought it about 4 or 5 years ago.
from Syed who is a broker that knows his stuff. He made sure I knew what I was buying. Very nice person too!!
I will let you know when I get there how it is going. I plan on going to a presentation and letting them know my concerns.
Thanks Mary

If you let a salesman know your concerns, all you've done is waste your time as it will die right there. Never think a salesman really cares about anything other then whether or not you're going to buy.

I you're going to a presentation to learn about your timeshare, keeping in mind that it's a salesman talking, or for the gifts then you fine. If you going to voice complaints and/or concerns, it's a futile effort. Sure they'll listen but the only talking they're likely to do is at the bar after the office closes and that's only if you make a big enough stink that they think it will make some sort of story to tell other salesmen, who don't really care either.

 

[Walt]

The Salesman Has Their Own Problems

If you let a salesman know your concerns, all you've done is waste your time as it will die right there. Never think a salesman really cares about anything other then whether or not you're going to buy.

I you're going to a presentation to learn about your timeshare, keeping in mind that it's a salesman talking, or for the gifts then you fine. If you going to voice complaints and/or concerns, it's a futile effort. Sure they'll listen but the only talking they're likely to do is at the bar after the office closes and that's only if you make a big enough stink that they think it will make some sort of story to tell other salesmen, who don't really care either.

The Salesman needs to sell. While at the KBC last month, I would go down to the presentation area to connect to the internet about 7:45 am each morning. I would see the salesman in a sales meeting getting a pep talk. At our presentation another person, (the closer?) came in to check on the salesman. After the presentation, we had to meet with another person to check out and to check on why the salesman did not sell us. They are under great pressure to sell.

I agree that they are not the ones to do anything about your concerns.

Walt

 

[daventrina]

I am still working on the problem. DRI is saying there was never a Deluxe Ocean Front unit.
...

This is probably true. The were/are called Deluxe Ocean View.
What changed was that early on, the DOV rooms were on the beach. Then they started adding inventory that is called DOV but is not and should be only OV.

 

[Walt]

I found this on the DRI Web Site

I think the the Maui Embassy and the Point at Piopu were owned by the same people at the very beginning.

I find it interesting that at the Point at Piopu, Ocean View is "View is mostly the ocean"

And Ocean Front is "Full ocean view."

at the Embassy/KBC

Ocean View is "Partial ocean View."

Deluxe Ocean View is "Deluxe Ocean View."

KBC is calling the Pool Side Units and most North side Units as Deluxe Ocean View.


I think it is a stretch to say the Pool Side Unit is a "View of mostly the Ocean." The View is mostly of the Pool.

And the North Side Unit is really a stretch to be called "View Mostly of the Ocean." The Parking lot and the buildings north of the KBC are the main view.

At Point at Piopu the top Category is Ocean Front or Full Ocean View. At the KBC Deluxe Ocean View is the top Category. Therefore Deluxe Ocean View should be Ocean Front.

This is the way it was sold to me. Was I misled, is the Embassy/Sunterra/DRI just changing the Categories or both?

Walt


From DRI Web Site:

http://www.diamondresortsforums.com/Topic2808-42-1.aspx?Highlight=ocean+front

For future reference, here are the unit view types and descriptions for the Point at Poipu:


Garden View: No view of ocean; mostly a view of the landscaping and/or pool
Partial Ocean View: Some ocean visible; the remainder of the view is Garden View
Ocean View: View is mostly the ocean with the remainder of the view being Garden View
Ocean Front: Full ocean view

 

[Walt]

Have Locations Changed?

DRI and KBC seem to be calling Units 914, 915, and 916 Deluxe Ocean View now. But they were not in 2001. So, how can the Location get better in these units?

And if 1208 and 1212 are OceanFront, how can 908 and 912 not be Ocean Front? And If 908 and 912 are Ocean Front then 909, 910, and 911 would have to be called OceanFront too.

I think there are enough inconsistency in this Disclosure that it could be called misleading.

I also saw this on Diamond Resort Owners Web Site.

We were assigned room 1223 which is on the top floor of the resort BUT it was some distance from the beach. Between our room and the ocean was the mini golf and part of the garden, i.e. our room overlooked the mini golf and garden.

To our left was another arm of the building that went towards the ocean so we could not see the ocean to the left of us. We had an unobstructed view of the ocean straight ahead and to the right.

The lady at the desk said that our room is classified as a "deluxe ocean view" room because it is on the top floor

1223 is in the Aloha Tower (Back Tower). If they can call 1223 Deluxe Ocean View, I can see the day coming when there will only be Deluxe Ocean View.

So it does appear that DRI has changed some units from Type 1B (Ocean View) to Type 1C (Deluxe Ocean View).

See Map of KBC Here.

http://tug2.com/ResortImages/Hawaii/Maui/embka_fp.gif


I have sent information to DRI that they asked for. But as of today, I have not heard back from them.



Walt

This is my Disclosure from 2001.



EXHIBIT ''1''

UNIT TYPES AND UNITS IN THE PROGRAM

There are currently a total of 106 units in the program. There are also cunently five types of units in this Program, as follows:

One Bedroom Units:

Type 1A: Scenic View: One bedroom, with sleeping accommodations for up to four (4) and a view of the countryside.


Type 1B: Ocean View: One bedroom, with sleeping accommodation for up to four (4) and a Partial ocean view.

Type IC: Deluxe Ocean View: One bedroom, with sleeping accommodations for up to four (4) and a deluxe ocean view.


Two Bedroom Units:

Type II: Ocean/Scenic View: Two bedrooms, with sleeping accommodations for up to six (6) persons and scenic view of the ocean and the countryside.

Deluxe Suites:

Type III:

Two Bedroom Units: Deluxe Ocean View: Two bedrooms, with sleeping accommodations for up to slx (6) persons and an oceanfront location.

ln accordance with Section 3.C.2, the relative value of each unit Type, in decreasing order, is as follows:

I. Type III
2. Type II
3. Type 1C
4. Type 1B
5. Type 1A

Example units number of Type 1C Deluxe Ocean View on the 9th Floor of the Ohana Tower.

904, 905, 906, and 907. These are Pool Side Units on the Ohana Tower.

908, 909, 910, 911, and 912. These are Ocean Front Units.

913. This is a North Side Unit.

Example unit numbers of Type 1B Ocean View on the 9th Floor of the Ohana Tower.

901. 902, 903, 941, and 942. These are Pool Side Units between the Ohana and Aloha Towers.

914, 915, and 916. These are North Side Units in the Ohana Tower.

917, 918, 919, 920, 921, and 922. These are North Side units between the Ohana Tower and the Aloha Tower (Back Tower).

923, and 940. These are Units in the Aloha Tower.

Example unit numbers of Type 1A Scenic View on the 9th Floor of the Ohana Tower.

930, 931, 932, and 933. These are back side of Aloha Tower.

Example of unit numbers of Type II 2 bedroom Scenic and Ocean View on the 9th Floor in the Aloha Tower.

923, 929, 934, and 939. These are 2 bedroom in the Aloha Tower.

Example of unit number of Type III 2 Bedroom Deluxe Ocean View OceanFront Units on the 12th floor.

1208 and 1212. These are 2 Bedrooms in the Ohana Tower that are on the 12th Floor. I have not seen these units. Has anyone seen these units? Are they the same inside the unit as 923, 929, 932, and 939 units? Does location (Ocean Front) make it the Deluxe Ocean View?

 

[Walt]

From Patrick Duffy of DRI

Dr. Walt,
Thank you for the opportunity to speak with you and clarify what you purchased in 2001.
In viewing all the relevant paperwork you purchased as detailed;
Exhibit # 1
"One Bedroom Units"
1) Type 1C----Deluxe Ocean View----"One bedroom, with sleeping accommodations for up to four (4) persons and a deluxe ocean view." This is your Unit 611. There is NO use of the word "Front" within your purchase of Unit # 611.
If one were to buy in the "Deluxe Suites" they would be described in writing as;
1) Type III----Deluxe Ocean View---"Two bedrooms, with sleeping accommodations for up to six (6) persons and an oceanfront location".
As you, Sarah and I spoke. We wished we could accommodate your request, but in absolute fairness to all our members, each are revered, respected and fairly treated in every DRI interaction.
These are the purchase facts, in written form, and presented to you in 2001.
We thank you once again,


Patrick Duffy


I was just going to drop this and stop posting on Tug and here about this problem. But Patrick posted his email to me on DiamondResorts-owners@yahoogroups. He made it sound like I wanted special treatment. And all I wanted was what I bought. An Ocean Front Unit. I am really Ticked off now.

When I asked him, "Why did I buy at the Embassy on 1/24/2001?" he had no answer.

From my return email to Patrick.

As I asked you "Why would I buy at the Embassy if I could trade into it?" You had no anwer. Well, there is only one answer. Only because I knew I could not trade into an Ocean Front Unit was I willing to buy a week at The Embassy. I wanted to be able to stay in an Ocean Front Unit each time I used my Owner's week at The Embassy. That is why I bought at the Embassy. Who in there right mind would pay $13,900 for a non Ocean Front Unit and have a MF of $1045, when he/she could trade into the Embassy with another timeshare week that has a MF of $498 and a RCI exchange fee of $165?

Yes, the Disclosure is on there side. But, they also know that I and other Owners at the Embassy only bought because we we told we were buying Ocean Front units.

Walt

So Here is the copy of the email I sent to Patrick




Hi Patrick,

It was nice talking to you and Sarah. It is too bad that we could not agree that I bought an Ocean Front Unit. I understand that the disclosure was written to protect SunTerra's butt. Which it does. But I also know how the week was sold to me. (as an Ocean Front Unit). And I know you do too. I am not the only one that said they bought Ocean Front. Why would that be?

As I asked you "Why would I buy at the Embassy if I could trade into it?" You had no anwer. Well, there is only one answer. Only because I knew I could not trade into an Ocean Front Unit was I willing to buy a week at The Embassy. I wanted to be able to stay in an Ocean Front Unit each time I used my Owner's week at The Embassy. That is why I bought at the Embassy. Who in there right mind would pay $13,900 for a non Ocean Front Unit and have a MF of $1045, when he/she could trade into the Embassy with another timeshare week that has a MF of $498 and a RCI exchange fee of $165?

I will not be posting again on TUG or TimeshareForums about my problem with KBC and DRI.

However, I would like you to look at the pictures of the Ocean Front Unit, the Pool Side Unit and the North Side Unit and tell me that they are all the same. I know that you can not do this. But you must also know that I am telling the truth when I say, I was sold and bought an Ocean Front Unit.

I also think that an owner that gets his request in between 10 month and 12 months should have a unit number given to him on the confirmation sheet. You want the owners to trust you. But appearance is everything. If an owner makes a reservation one year in advance in a non holiday time and he/she gets less than expected, what are they to think? You are not being open about who gets the Ocean Front Units. The Week's owners feel that DRI does not want them at KBC. How do we really know that you are not giving the Ocean Front Units to The Club?

Your job is to push The Club. But DRI must earn our Trust first. And unless the week's owner trust you, you will not get them to buy into The Club. I never had a problem getting an Ocean Front Unit until the Embassy became part of DRI. Why?

Also please read my post on the DRI's web site. Diamond Resorts International® http://www.diamondresortsforums.com/Topic6675-42-1.aspx

I really think I think DRI needs to rethink the changes at KBC.


Walt

 

[dougp26364]

Well, the salesmans lips were moving when he told you that you were buying an ocean front unit weren't they?

It's unfortunate that you were told one thing but have it in writing that you would recieve something different. Years back, when we bought at Polo Towers from DRI, we were told that the fixed weeks they were selling weren't really fixed, we could float them anytime we wanted. For the first few years this was true. Then, as the resort neared sell out and owners who bought fixed weeks and wanted those weeks couldn't get them due to others being allowed to float, they started going by what was in writing.

It didn't matter what the salesman told us. It only matter what was in writing. So, that week became an exchange week and eventually was converted into DRI's THE CLub point based reservation system.

Of course, it's not just DRI salesmen. I believe the truth has been "stretched" by almost every timeshare salesman we've spoken with. I know one Marriott salesman who sold us an ocean front unit told us we could deposit the studio unit and exchange back in the next year and get an ocean front unit. Opps, that wasn't exactly true. When you exchange back in, you get whatever you get.

I'm sorry you didn't get the resolution you wanted.

 

[JIMinNC]

Walt,

I lost track of this thread last month when I got busy and just now checked back.

I understand your frustration with Sunterra and DRI; I have had my share of frustrations as well. But before you totally throw them under the bus because of what you were sold back in 2001, remember that back then all Deluxe Ocean View units were, I believe, Ocean Front. So what your sales person told you in 2001 was probably true at that time.

What happened was that over time, as units were added into the timeshare program (transferred from the hotel rental pool), they began designating non-ocean front units as Deluxe Ocean View because there was never anything in their legal program description that required all DOV units to be ocean front.

I would be willing to bet that your salesperson in 2001 had no idea that non-oceanfront units might be designated as DOV in the future. It's certainly unfortunate and frustrating that they chose to do that, but they were well within their legal rights based on the program documents. It's certainly fair game to criticize their management for choosing to lower the intrinsic value of everyone's DOV units in order to have a larger supply of units to sell at the higher DOV price, but don't blame the salesperson in 2001 for something that didn't happen until much later.

Despite all this, I suspect though, if you reserve well in advance and request your favored units, you will have a pretty good chance to get one you like. As I said in my earlier post, we have always received our first or second choice of the 2BR units on every visit - and that's in a room category with much less available inventory than the 1BR oceanfront units you prefer.


Jim

 

[Walt]

Still Waiting For A Reply

DRI was going to get back to me with a reply about this after the KBC owner's meeting and election on Feb 24th.

Walt

Despite all this, I suspect though, if you reserve well in advance and request your favored units, you will have a pretty good chance to get one you like. As I said in my earlier post, we have always received our first or second choice of the 2BR units on every visit - and that's in a room category with much less available inventory than the 1BR oceanfront units you prefer.


Jim

 

[stefanie19]

Ka'anapali Beach Club

I am not sure if this means much to you guys but Destination Paradise Hawaii has about 30 different weeks on the website right now. They are all ocean veiws. It does not say if it is deluxe or not?

 

[Walt]

Update On This Subject.

With the help of my lawyer: DRI, to their credit, has answered all of my questions to my satisfaction.

Walt

 

[ccflyer]

At KBC Last Week

My wife and I were at KBC last week. We are deeded "deluxe oceanview" owners and were able to get an oceanfront unit without any hassle, probably due to the relatively low occupancy caused by the planned closure of the pool. We attended the Diamond presentation in which they attempt to get deeded owners to convert to the points system. I would not attend again. It was an unpleasant, high pressure sales presentation. Since we use our interval at the KBC resort itself each year and have no interest in trading, the points have no appeal to us.

The pool renovation is complete, and it looks pretty much as it did before. However, comfortable pads have been added to the pool and beach chairs, a great improvement. Also, the parking has been reconfigured, and it is much easier to find a space if you return to the resort late in the day. Overall, the resort is in great condition, and the staff is well trained and eager to please.

I share the concerns that many of you have expressed above. Diamond is using every means possible to convert deeded owners to points.

 

[T_R_Oglodyte]

Does anyone know whether Diamond's "Hawaii Trust" owners are subject to the same maintenance fees as are "deeded" owners? If Diamond is able to raise fees on deeded owners more quickly than on points owners, I suspect that they will use this as an additional means of coercion to attempt to convert intervals to points.

Maintenance fees are set per interval, without regard to ownership of the interval. Whoever owns the interval is then obligated to pay the fee. If the interval is privately owned, that private owner pays the fee. If the interval is in the Trust, then the Trust pays the fee.

For each account in the Trust, fees are determined by combining all of the annual fees due for all trust ownerships, then calculating an annual fee per point by dividing that combined total annual fee by the total number of trust points outstanding. Individual trust account fees are then the product of points owned in that account times the annual fee per point, plus an additional amount for trust operations.

KBC owners who convert to the Trust are likely to see an increase in annual fees, even without the additional trust amount, because the calculation I outlined above blends fees over all resorts in the trust. Because fees are lower at KBC than at Po'ipu, the blended per point rate in the trust will be higher for KBC owners than what they would pay outside the trust. Conversely, owners who come into the Trust from Po'ipu will likely see a decrease in annual fees, prior to addition of the trust annual fee.

 

[Werner]

As of March '09 the difference in MF between deeded Poipu weeks and Hawaiian trust weeks was about $100... less than last year's increase. It is hard to believe that this difference is treated at such big sales feature by the sales staff at the owners update.

 

[PalmTrees]

ocean front/DRI

So succinct about the final resolution, I wonder if DRI bought some silence.
Just wondering........
I appreciate anyone who stands up for their rights, none the less.

 

[Walt]

No Silence

So succinct about the final resolution, I wonder if DRI bought some silence.
Just wondering........
I appreciate anyone who stands up for their rights, none the less.

I now have a letter that states that I own an Ocean Deluxe View one bedroom unit which is deeded. (A type IC Unit.) That the vacation ownership is exactly the same as what was sold to me in 2001. That I an entitled to book one of the Deluxe Ocean View units as listed in my Disclosure document that I got at the time of purchase, or an equivalent unit, every time I book at the KBC. This would mean that I will not get a North Side Unit as an Ocean Deluxe Unit. Like the Unit #415 which was given to me upon check in. My Disclosure states unit #415 is an Ocean View unit.

I still could get a pool side unit in the Ohana Tower. I could live with this.

Was I, and other, sold a Ocean Front Unit. The answer is Yes. But the Disclosure states I bought an Ocean Deluxe Unit. And that is what I have to live with unless the KBC BOD owner representative are able to prove otherwise.

I need to get my reservations 12 months out and ask for Ocean Front. Since I like going the 2nd week of Jan. to the 2 week in Feb., the chances are good that I can get an Ocean Front Unit 12 months out.

And I have an email saying I was not ban from use.

Walt

 

[dougp26364]

I now have a letter that states that I own an Ocean Deluxe View one bedroom unit which is deeded. (A type IC Unit.) That the vacation ownership is exactly the same as what was sold to me in 2001. That I an entitled to book one of the Deluxe Ocean View units as listed in my Disclosure document that I got at the time of purchase, or an equivalent unit, every time I book at the KBC. This would mean that I will not get a North Side Unit as an Ocean Deluxe Unit. Like the Unit #415 which was given to me upon check in. My Disclosure states unit #415 is an Ocean View unit.

I still could get a pool side unit in the Ohana Tower. I could live with this.

Was I, and other, sold a Ocean Front Unit. The answer is Yes. But the Disclosure states I bought an Ocean Deluxe Unit. And that is what I have to live with unless the KBC BOD owner representative are able to prove otherwise.

I need to get my reservations 12 months out and ask for Ocean Front. Since I like going the 2nd week of Jan. to the 2 week in Feb., the chances are good that I can get an Ocean Front Unit 12 months out.

And I have an email saying I was not ban from use.

Walt

I'm glad this worked out for you in a way that was appropriate for both you and DRI. It is nice to know the DRI has acknowledge exactly what you own and has agreed to provide that without additional action being necessary.

I still believe that DRI took a huge bite for an apple that had a lot of bad spots in it. I believe Sunterra was less than honest in many of their dealings and DRI has been stuck with the huge task of trying to lay straight a bag of snakes. While I have not always agreed with what I sometimes interpret as a knee jerk reaction by DRI, at least they've been solveing problems as time goes on more so than they've caused problems. Yes, it's been rough in a few spots but, I believe things are starting to get better.